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Customer information -> Event Data Recorder (EDR) for Your Volkswagen Tiguan 4 Door Third Generation (2024-2025)

Customer information  
Warranty  
Warranty Information  
Your vehicle is covered by various warranties:  
New Vehicle Limited Warranty.  
Limited Warranty Against Corrosion Perforation.  
Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions  
Performance Warranty.  
US battery electric vehicles: High-Voltage System Limited Warranty.  
US models: Kansas Safety Belt Limited Warranty.  
US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term  
Emissions Defect Warranty, California Emissions Performance Warranty.  
You can find detailed information on the website:  
maintenance.vw.com  
Reporting Safety Defects  
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately  
inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying Volkswagen of America, Inc.  
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of  
vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems  
between you, your dealer, or Volkswagen of America, Inc.  
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:  
Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)  
go to:  
or write to:  
Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590  
You can also obtain other information about motor vehicle safety from  
Declaration of conformity  
With this document, the manufacturer declares that the components listed in the following are in compliance with the basic  
requirements and other relevant regulations and laws at the time of production of the vehicle.  
Components  
12 V socket  
Depending on the equipment and the country, additional sockets with a voltage of 100–230 V   
Introduction.  
Event Data Recorder (EDR)  
This vehicle is equipped with an event data recorder (EDR). The main purpose of an EDR is to record, in certain crash or nea  
crash-like situations, such as an air bag deployment or hitting a road obstacle, data that will assist in understanding how a  
vehicle's systems performed. The EDR is designed to record data related to vehicle dynamics and safety systems for a short  
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period of time, typically 30 seconds or less. The EDR in this vehicle is designed to record such data as:  
How various systems in your vehicle were operating;  
Whether or not the driver and passenger safety belts were buckled/fastened;  
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,  
How fast the vehicle was traveling.  
These data can help provide a better understanding of the circumstances in which crashes and injuries occur.  
In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems  
were switched on or off, had limited availability, or were inactive, it can also be understood if these functions steered,  
accelerated, or braked the vehicle in the situations listed above. Depending on the vehicle equipment, systems may include:  
Adaptive Cruise Control (ACC).  
Lane Assist  
Park Assist.  
Parking systems  
Autonomous Emergency Braking Function (Front Assist)  
NOTE: EDRdata are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR  
under normal driving conditions and no personal data (e.g., name, gender, age, and crash location) are recorded. However,  
other parties, such as law enforcement, could combine the EDR data with the type of personally identifying data routinely  
acquired during a crash investigation.  
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition  
to the vehicle manufacturer, other parties, such as law enforcement, that have the special equipment, can read the information  
if they have access to the vehicle or the EDR.  
Volkswagen will not access, read or process the Event Data Recorder (EDR) data unless the vehicle owner gives permission.  
This excludes contractual or legal regulations.  
Due to the legal obligation to monitor products, Volkswagen is allowed to use data for field observation as well as for research  
purposes and quality improvement of vehicle safety systems. For research purposes, Volkswagen provides the data to third  
parties in an anonymous format. This means the data does not reference the individual vehicle or the vehicle owner.  
Infotainment system and aerials  
The aerials for the Infotainment system are fitted in various places in the vehicle:  
On the inside of the rear window.  
On the inside of the rear side windows  
On the inside of the windshield  
On the roof of the vehicle  
Antennas on the inside of the window glass can be detected as thin wires.  
NOTICE  
Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and  
acidic materials.  
Never apply stickers over metal wires, for example on the rear window.  
Never clean the antennas with corrosive or acidic materials.  
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