Get Voice control Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Introduction

Voice control allows you to perform certain functions by using voice commands.

Types of voice control

Depending on the language set in the Infotainment system and on the country, you can use one of the following

types of voice control in the vehicle:

—Command-based voice control(standard).

—Enhanced voice control(offline or online).

Seat-based voice control

Voice control uses additional microphones to detect whether the driver or passenger is speaking. This enables you to

access seat-related functions in the supported languages, e.g. switching on the seat heating.

Does the vehicle have voice control?

Voice control is installed in the vehicle if the voice control button is present on the multifunction steering wheel

or the VOICE button is present on the Infotainment system, or if your vehicle understands the activation word.

Black with a blue background: Voice control is active and recognises the words spoken.

Test the voice control function before driving to familiarise yourself with

it.

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Differences in voice control systems

Command-based voice control (standard)

Voice control only recognises grammatically correct voice commands. Voice commands must follow a defined syntax

in order to be recognised correctly, e.g.: “Navigate to [Town, Street name, House number]”.

Depending on the equipment, you will find further examples in the Infotainment system (→ Infotainment system

overview). Command-based voice control can be performed in every available language.

Enhanced voice control (offline or online).

Voice commands can be freely formulated and colloquial. For example, the system will show the remaining time until

arrival at your destination in response to the statement “How much longer do I have to drive?”.

Depending on the equipment, further suggestions for voice commands can be found in the Infotainment system

(→ Infotainment system overview). Suggested voice commands depend on the set language.

Advanced voice control works online and offline. Voice commands can be processed better in online mode because

more data is available. For online mode, you need a valid We Connect Plus contract.

If advanced voice control is available in your language, it is used when voice control is

activated.

Supported languages

The number of languages available in your country depends on the vehicle equipment.

Start voice control by saying the activation word used in your country.

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Starting and stopping the voice control function

Voice commands

Voice control only recognises voice commands in the same language set in the Infotainment system.

Note the following tips for giving successful voice commands:

—Speak clearly and at a normal volume. Speak slightly louder at higher speeds.

—Avoid over-emphasis and strong dialects.

—Do not leave long pauses when speaking.

—Avoid background noise of any kind.

—Do not point the airflow from the vents towards the microphones or roof.

Opening suggested voice commands

1. Tap HOME

Tap MENU

.

Depending on the content of the telephone book, it may be advisable to swap the order of the contact's

forename and surname to ensure it is reliably recognised from the telephone book.

Starting the voice control function

Depending on the vehicle equipment, you can start voice control using different methods:

—Starting with your voice: Say the activation word (→ Voice control – Activation word).

—Starting with the multifunction steering wheel: Press the voice control button

—Starting with the Infotainment system: Tap VOICE or press VOICE.

.

Depending on the mobile telephone and operating system, the voice control of the connected mobile

telephone can also be started by holding down the voice control button

VOICE button.

, the VOICE sensor field or the

Stopping the voice control function

Depending on the vehicle equipment, you can stop voice control in different ways:

—Stopping with your voice: Tap HOME

General for suggested voice commands to end voice control.

Or: Tap MENU General for suggested voice commands to end voice control.

—Stopping with the multifunction steering wheel: Press the voice control button

.

—Stopping automatically: Voice control ends automatically when you use Infotainment system functions, activate

the parking system, receive an incoming phone call or the navigation system makes an announcement.

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Activation word and voice commands

The circular buffer in the Infotainment system checks the words spoken in the vehicle for the activation word. Voice

control starts if the Infotainment system recognises the activation word. The circular buffer data is overwritten

approximately every 15 seconds. It does not transmit data or words spoken in the vehicle. The circular buffer is

inactive when the activation word is switched off.

Switching the activation word on and off

If the activation word is switched off, the voice control cannot be activated via the activation word.

1. Tap HOME

Or: Tap MENU

Voice control Activation word.

Voice control Voice control start/end sound or Activation word.

Saying and recognising the activation word

Prerequisite

✓ The Activation word is activated in the settings.

Здравей Volkswagen

Olá Volkswagen

Bonjour Volkswagen

Ahoj Volkswagen

Hallo Volkswagen

Hej Volkswagen

Hola Volkswagen

Bonjour Volkswagen

Hei Volkswagen

Hello Volkswagen

Γεια σου Volkswagen

Ciao Volkswagen

ハロー Volkswagen.

Hola Volkswagen

Hallo Volkswagen

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Olá Volkswagen

Cześć Volkswagen

안녕 Volkswagen

Привет Volkswagen

Hej Volkswagen

Merhaba Volkswagen

Hello Volkswagen

Troubleshooting

Voice control does not react

—Voice control is not available in your language.

—Set the correct language in the Infotainment system.

—Start voice control with the activation word or the voice control button on the multifunction steering wheel.

—Voice commands are not recognised due to a system error. Ask a suitably qualified workshop.

Voice control provides inappropriate answers

—The voice control system has interpreted the question incorrectly.

—Speak the voice command again clearly.

Voice control does not perform function

—The function cannot be performed by voice control.

—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be

found in the Infotainment system.

—Settings in the function prevent it from being switched on or performed.

—The voice control system has not understood the voice command.

—Insufficient data is available.

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Voice control for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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