Get At the filling station Guide for Volkswagen Up 4 Door First Generation (2011-2019)

Vents

The vents ⇒ Fig. 114① should be left open to ensure that the vehicle interior is sufficiently heated,

ventilated and cooled.

•

Press the vent ① to open it.

Turn the panels to adjust the direction of the airflow.

To ensure the best possible airflow to the side windows, open the individual air vent and turn to

the defrost position in which the air vent engages.

•

To close the vents, push the panels backs.

Additional vents can be found in the middle of the instrument panel ⇒ Fig. 114②, in the footwells

and in the rear area of the vehicle interior.

NOTICE

Do not place any food, medicine or any other heat-sensitive items in front of the vents. Heat-

sensitive food, medicine and other items could be either damaged or rendered useless.

Air recirculation mode

First read and observe the introductoryinformation and safety warnings⇒

Introduction

General notes

The air recirculation mode prevents outside air from entering the vehicle.

If the outside temperature is very high, the manual air recirculation mode should be activated for a

short time in order to cool the vehicle interior more quickly.

•

If the air distribution control is set to

, switch off the air recirculation mode ⇒

.

Switching the air recirculation mode

on and off

Switching on: push the slider ⇒ Fig. 113④ all the way to the right.

Switching off: push the slider ⇒ Fig. 113④ all the way to the left.

WARNING

Stale air can quickly cause tiredness and lack of concentration in the driver, which in turn can

cause collisions, accidents and serious injuries.

•

Never use the air recirculation mode for an extended period as no fresh air will enter the

vehicle interior.

If the cooling system is switched off, the windows can mist up very quickly in air

recirculation mode and reduce visibility considerably.

Always switch off the air recirculation mode when it is not required.

NOTICE

Do not smoke if the air recirculation mode has been selected. The smoke drawn into the

cooling system can leave a residue on the evaporator and the dust and pollen filter, producing

a permanent unpleasant odour.

At the filling station

Filling the tank

Introduction

This chapter contains information on the followingsubjects:

⇒ Indicator lamps and fuel gauge

⇒ Filling the tank with petrol

⇒ Filling the tank with natural gas

⇒ Capacities

⇒ Checks when filling the tank

The fuel cap is located at the rear right-hand side of the vehicle.

Additional information and warnings:

•

Exterior views ⇒ Exterior views

Fuel ⇒ Fuel

•

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

WARNING

Filling the tank incorrectly and incorrect handling of fuel can cause explosions, fire and

serious burns and injuries.

•

Always ensure that the tank cap is properly closed, to prevent the evaporation and spillage

of fuel.

•

Fuel is highly explosive and inflammable and can cause serious burns and other injuries.

Fuel can spill out if the engine is not switched off or the filler nozzle is not fully inserted

into the fuel filler neck when filling the tank. This can cause fires, explosions and serious

burns and injuries.

•

When filling the tank with fuel, the engine and the ignition must be switched off for safety

reasons.

When filling the tank, always switch off your mobile telephone and two-way radio or any

other radio equipment. Electromagnetic radiation can generate sparks which can in turn

start a fire.

•

Never get back into the vehicle while filling the tank. If in exceptional cases you have to

enter the vehicle, close the door and touch a metal object before touching the filler nozzle

again. This will remove any electrostatic charge from you. Failure to do so could generate

a spark. Sparks can cause a fire when filling the tank.

•

Never fill the tank or fill up a spare canister near open flames, sparks or glowing matter

(e.g. cigarettes).

Electrostatic discharge and electromagnetic radiation must be avoided when filling the

tank.

•

Follow all applicable safety information provided by the filling station when filling the tank.

Never spill fuel in the vehicle or in the luggage compartment.

WARNING

For safety reasons, Volkswagen does not recommend carrying a spare fuel canister in the

vehicle. Fuel can spill out of the full or empty canister and catch fire, especially in the event of

an accident. This could cause explosions, fire and injuries.

•

If, in exceptional circumstances, you have to transport a spare fuel canister, please note

the following:

- When refilling never place the canister in or on top of the vehicle, for example in the

luggage compartment. There may be an electrostatic charge during refilling causing

the fuel fumes to ignite.

- Always place the spare fuel canister on the ground.

- When filling a spare fuel canister, place the filler nozzle as far as possible into the

filler opening.

- If the spare fuel canister is made of metal, the filler nozzle must have constant

contact with the canister in order to avoid static charging.

- Please follow all legislation concerning the use, stowage and transport of a spare

fuel canister.

- Ensure that the spare fuel canister is accordance with the industry standard, such

as ANSI or ASTM F852-86.

NOTICE

•

Remove spilt fuel from all vehicle components as quickly as possible in order to avoid

damage to the wheel housing, tyres and vehicle paint.

•

Filling the tank with diesel in a vehicle with a petrol engine can cause serious and

expensive engine damage and cause damage to the fuel system that is not covered by any

Volkswagen guarantee. Do not start the engine under any circumstances if you have

refilled using the incorrect fuel. Seek expert assistance. The substances in these fuels can

cause serious damage to the fuel system and to the engine itself if it is switched on.

Fuels can pollute the environment. Any spilt service fluids must be cleaned up and disposed

of properly.

Indicator lamps and fuel gauge

Fig. 115 In the instrument cluster: variant A: fuel gauge for petrol, variant B: fuel gauge for petrol

Fig. 116 In the instrument cluster display: fuel gauge for petrol

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The fuel gauge can vary according to the vehicle equipment level ⇒ Fig. 115 or ⇒ Fig. 116.

Lit up^a)

Needle position

⇒ Fig. 115

Solution

Possible cause ⇒

Fuel tank nearly empty.

Reserve quantity is being used

⇒ Capacities.

Fill the tank with petrol

as soon as possible ⇒

.

Red marking ①

Blue marking ②

Natural gas fuel tank nearly

empty.

Reserve quantity is being used.

Refuel with natural gas

as soon as possible ⇒

.

Flashes for

approximately

10 seconds^b)

Position of the

bar ⇒ Fig. 116

Solution

Possible cause ⇒

Reserve fuel

marking flashes for Fuel tank nearly empty.

approximately 10 Reserve quantity is being used

seconds (four small ⇒ Capacities.

segments)

Fill the tank as soon as

possible ⇒

.

Several warning and indicator lamps will light up briefly as a functional check when the ignition is

switched on. They will switch off after a few seconds.

Natural gas engines

Things to note: if the vehicle is parked for an extended period directly after refuelling, it may well

occur that the pointer for the natural gas engine does not indicate the fuel level shown directly after

refuelling. This does not mean that there is a leak in the system but but rather that, for technical

reasons the pressure has been decreased in the natural gas tank.

WARNING

Driving the vehicle when the fuel level is too low could lead to your vehicle breaking down in

traffic, accidents and serious injuries.

•

When the fuel level is too low, the fuel supply to the engine could be irregular, especially

when driving up or down hills and inclines.

The steering, all driver assist systems and brake assist systems will not function if the

engine sputters or stops completely due to a lack of fuel or irregular fuel supply.

Always fill the tank when it is still 1/4 full. This reduces the risk of running out of fuel and

breaking down.

NOTICE

•

To avoid damage to your vehicle, always observe the indicator lamps and associated

warning texts.

•

Do not run the tank empty. Irregular filling periods can cause backfiring and allow unburnt

fuel to enter the exhaust system. This could cause damage to the catalytic converter!

The small arrow next to the petrol pump symbol ⇒ Fig. 115 in the display instrument shows

you the side of the vehicle on which the tank flap is located.

^a)Only applies for vehicles with a fuel gauge in the instrument cluster ⇒ Fig. 115.

^b)Only applies for vehicles with a fuel gauge in the instrument cluster display ⇒ Fig. 116.

Filling the tank with petrol

Fig. 117 Open tank flap with tank cap attached to the holder

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Switch off the engine, ignition and the mobile telephone before filling the tank and leave them

switched off during the process.

Opening the tank cap

•

The tank flap is at the rear of the vehicle on the right.

Open the tank cap by the moulding to the rear.

If necessary, fold the key bit out of the vehicle key ⇒ Vehicle key set.

Insert the vehicle key in the tank flap lock and turn anticlockwise.

Turn the tank cap anticlockwise and hook it on top of the tank flap ⇒ Fig. 117.

Filling the tank

The correct fuel grade for your vehicle is shown on a sticker on the inside of the tank flap ⇒ Fuel.

•

The fuel tank is full when the (properly operated) automatic filler nozzle clicks off for the first

time ⇒

.

Do not continue filling the tank after it switches off. The expansion space in the fuel tank will

otherwise fill up and the fuel could spill out. This could also happen when the fuel warms up and

expands.

Closing the tank cap

•

Turn the tank cap clockwise into the fuel filler neck until it perceptibly engages.

Turn the vehicle key in the lock cylinder of the tank flap clockwise and pull it out.

Close the tank flap. The tank flap must be flush with the vehicle bodywork.

Natural gas engines

Run the petrol tank empty every 6 months until the indicator lamp

maintain necessary system function for petrol mode and fuel quality.

lights up. This is necessary to

WARNING

Do not continue filling the tank once the filler nozzle stops automatically. The fuel tank could

be overfilled. This can cause fuel to splash out and overflow. This can cause fires, explosions

and serious injuries.

NOTICE

Remove spilt fuel from all vehicle components as quickly as possible in order to avoid damage

to the wheel housing, tyres and vehicle paint.

Fuels can pollute the environment. Any spilt service fluids must be cleaned up and disposed

of properly.

Filling the tank with natural gas

Fig. 118 With the tank flap open: tank cap ①, gas filler neck ②, gas filler neck seal ③

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Switch off the engine, ignition and the mobile telephone before filling the tank and leave them

switched off during the process ⇒

.

Please read and follow the instructions for the natural gas refuelling system.

The vehicle is not constructed for use with Liquefied Natural Gas (LNG) ⇒

natural gas check that you are using the correct fuel ⇒ Fuel.

. Before refilling with

Opening the tank cap

The gas filler neck is located under the tank flap next to the petrol filler neck.

•

The tank flap is at the rear of the vehicle on the right.

Open the tank cap by the moulding to the rear.

Filling the tank

At very high ambient temperatures, the overheating protection function for the natural gas refuelling

system could switch off automatically.

•

Remove the cap ⇒ Fig. 118① from the gas filler neck ②.

Place the filler coupling for the refuelling system on the gas filler neck. Please refer to natural

gas refuelling system operating manual.

•

The fuel tank is full when the compressor for the refuelling system switches off automatically.

To end the refuelling procedure press the stop button on the refuelling system.

Closing the tank cap

•

Check whether seal ⇒ Fig. 118③ on the gas filler neck has slipped onto the filler coupling.

Place the seal back in the gas filler neck as necessary.

•

Push the cap ① onto the gas filler neck.

Close the tank flap. The tank flap must be flush with the vehicle bodywork.

WARNING

Natural gas is highly explosive and inflammable. Failure to refuel properly with natural gas

could result in accidents, serious burns and other injuries.

•

Lock the fuel filler nozzle correctly before refuelling natural gas. Stop refuelling

immediately if you start to smell gas.

WARNING

Your vehicle is not suitable for use with Liquefied Natural Gas and must not be filled up or

driven with Liquefied Natural Gas. Liquefied Natural Gas can cause an explosion in the

natural gas tank and serious injuries as a consequence.

The filling couplings for the natural gas refuelling systems can be of various different

designs. Please ask for assistance from trained personnel if you are unsure of how to use the

system.

Noises which you may hear while refuelling are normal and do not indicate that the system is

malfunctioning.

The natural gas system in your vehicle is suitable for use with small compressors (slow fill)

and large compressors (fast fill).

Capacities

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Fuel tank capacity

Petrol engines

approx 35.0 l, of which 4.0 l reserve.

Natural gas: approx. 11.0 kg of which reserve approx. 1.5 kg.

Petrol: approx. 10.0 l of which reserve approx. 5.0 l

Natural gas engine

Checks when filling the tank

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Checklist

Never carry out any work on the engine or in the engine compartment if you are not familiar with

the necessary procedures and the general safety requirements or if the correct operating

equipment, service fluids and unsuitable tools are not available ⇒ Preparation for working in the

engine compartment! The work should be carried out by a qualified workshop if you are

uncertain. Please ensure that the following are checked regularly, preferably every time you fill

the tank:

Windscreen washer fluid level Windscreen wiper and washer

Engine oil level Engine oil

Engine coolant level Coolant

Brake fluid level Braking, stopping and parking

Tyre pressure Wheels and tyres

Vehicle lighting necessary for traffic safety:

- Turn signals

- Side lights, dipped beam headlights and main beam headlights

- Tail light cluster

- Brake lights

- Rear fog light ⇒ Lights

Information on changing bulbs ⇒ Changing bulbs.

Fuel

Introduction

This chapter contains information on the followingsubjects:

⇒ Petrol

⇒ Natural gas

Different engines require different fuels. The factory-fitted sticker on the inside of the tank flap

indicates the fuel type that is required for your particular vehicle.

Volkswagen recommends using low-sulphur or sulphur-free fuels, to help reduce fuel consumption

and prevent damage to the engine.

If the engine is not running smoothly or begins to judder, this can indicate poor or inadequate fuel

quality, e.g. water in the fuel. If these symptoms appear, reduce the vehicle speed immediately and

drive to the nearest qualified workshop at medium engine speeds, avoiding high engine loading. If

these symptoms occur immediately after the vehicle has been refuelled, switch the engine off as

soon as it is safe to do so and seek expert assistance. This can help to prevent further damage.

Additional information and warnings:

•

⇒BookletService schedule,

Filling the tank ⇒ Filling the tank

Engine management and exhaust system ⇒ Engine management system and exhaust

purification system

WARNING

Incorrect handling of fuel can cause explosions, fire and serious burns and injuries.

•

Fuel is highly explosive and inflammable.

Never handle fuel near open flames, sparks or glowing matter (e.g. cigarettes).

Keep naked flames, hot parts and sparks at a safe distance.

Switch off your mobile telephone or two-way radio when dealing with fuel. Electromagnetic

radiation can generate sparks which can in turn start a fire.

•

Avoid electrostatic discharge and electromagnetic radiation in the direct vicinity of fuels.

Never spill fuel in the vehicle or in the luggage compartment.

Comply with any relevant safety information and legislation concerning the handling of

fuels.

Petrol

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Petrol types

Vehicles with a petrol engine must be run on unleaded petrol in compliance with the European

standard EN 228 or DIN 51626-1 ⇒

be used for refuelling.

. Fuels with a maximum ethanol content of 10% (E10) can

Petrol types are categorised according to their octane number, e.g. 91, 95, 98 or 99 RON (RON =

Research Octane Number). The vehicle may be filled with petrol that has a higher octane number

than the engine requires. However, this does not provide any advantage in terms of fuel

consumption or engine output.

Volkswagen recommends using fuel with a low sulphur content or sulphur-free fuel for petrol

engines in order to achieve reduced fuel consumption.

Petrol additives

The quality of petrol influences the running properties, performance and service life of the engine.

This is why the vehicle should be refuelled with good quality petrol that has only non-metallic

additives pre-added by the petroleum industry. These petrol additives help to prevent corrosion,

keep the fuel system clean, and prevent the build-up of deposits in the engine.

If good quality petrol containing non-metallic additives is not available, or if engine problems arise,

the necessary petrol additives must be added to the petrol when refuelling ⇒

.

Not all petrol additives are effective. The use of unsuitable petrol additives can cause considerable

damage to the engine and catalytic converter. Metallic additives should be avoided at all times.

Petrol additives on sale that are intended to improve knock resistance or increase the octane

number can also contain metallic additives ⇒

.

Volkswagen recommends genuine Volkswagen or Audi fuel additives for petrol engines. These

additives and information on how to use them are available from your Volkswagen dealership.

Natural gas engines

Run the petrol tank empty every 6 months until the indicator lamp

maintain the required system function for petrol mode and fuel quality.

lights up. This is necessary to

NOTICE

•

Before filling up with petrol, check whether the fuel corresponds to the vehicle's

requirements according to the fuel standard information at the pump.

Only use fuel that complies with EN 228 or DIN 51626-1 and has the correct octane

number. Otherwise, the engine and the fuel system can suffer considerable damage. The

engine can also lose power or fail.

•

The use of unsuitable petrol additives can cause considerable damage to the engine and

catalytic converter.

If, in an emergency, you have to use petrol with an octane number lower than the

recommended number, drive at medium engine speeds and avoid high engine loading.

Avoid high engine speeds and heavy engine loads. Failure to do so can result in engine

damage. Fill the tank with petrol with the correct octane number as soon as possible.

•

Fuels that are identified at the fuel pump as containing metallic additives may not be used.

LRP fuel (lead replacement petrol) also contains high concentrations of metallic additives.

Risk of engine damage!

Just one tankful of leaded fuel, or fuel containing other metallic additives, can seriously

impair the efficiency of the catalytic converter and can also cause considerable damage to

the catalytic converter and engine.

Natural gas

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Natural gas

Natural gas can be delivered in compressed or liquefied form.

Liquefied Natural Gas (LNG) is produced by rapid cooling of the natural gas. This decreases the

volume considerably in comparison to Compressed Natural Gas (CNG). A vehicle equipped with a

natural gas engine may not be refilled directly with liquefied natural gas as the gas would expand

too much once in the tank in the vehicle.

Vehicles fitted with a natural gas engine may therefore only be refilled and driven using

compressed natural gas ⇒

.

Natural gas quality and consumption

Natural gas is available in two grades: H-gas and L-gas.

H-gas has a higher calorific value and a lower nitrogen and carbon dioxide content. The higher the

calorific value of the natural gas the lower the levels of consumption.

The calorific value and the nitrogen or carbon dioxide values may, however, vary within one quality

group. For this reason, the vehicle consumption may vary when using natural gas of the same

quality.

The vehicle engine management will automatically adapt to the different natural gas qualities. Both

natural gas qualities can therefore be mixed in the fuel tank. You do not need to empty the tank

before refuelling with a different grade.

Natural gas

The vehicle can run on natural gas. Further information is available from your local Volkswagen

dealership.

Safe handling of natural gas

If you can smell gas or think there may be a leak in the natural gas system ⇒

:

•

Stop the vehicle immediately.

Switch off the ignition.

Open all the doors to fully ventilate the vehicle.

Extinguish cigarettes immediately.

Remove items that could cause sparks or fire from the vehicle or switch them off.

Do not drive on if you can still smell gas.

Seek expert assistance. Have the fault rectified.

WARNING

Ignoring the smell of gas in the vehicle or when refuelling can cause serious injuries.

•

Take any necessary action.

Leave the area of risk.

Contact the emergency services if necessary.

WARNING

Your vehicle is not suitable for use with Liquefied Natural Gas and must not be filled up or

driven with Liquefied Natural Gas. Liquefied Natural Gas can cause an explosion in the

natural gas tank and serious injuries as a consequence.

Have the natural gas system checked regularly according to the service schedule by a

qualified workshop.

Cleaning and maintenance

In the engine compartment

Preparation for working in the engine compartment

Introduction

This chapter contains information on the followingsubjects:

⇒ Preparing the vehicle for working in the engine compartment

⇒ Opening and closing the bonnet

Always park the vehicle on a level and stable surface before carrying out any work in the engine

compartment.

The engine compartment of a motor vehicle is a hazardous area. Never carry out any work on the

engine or in the engine compartment if you are not familiar with the requisite procedures and

general safety requirements, or if you only have access to incorrect operating equipment, service

fluids, and unsuitable tools ⇒

. The work should be carried out by a qualified workshop if you are

uncertain. Serious injuries can be caused if work is carried out incorrectly.

Additional information and warnings:

•

Exterior views ⇒ Exterior views

Windscreen wiper/washer ⇒ Windscreen wiper and washer

Starting and stopping the engine ⇒ Starting and stopping the engine

Brake fluid ⇒ Braking, stopping and parking

Checks when filling the tank ⇒ Filling the tank

Engine oil ⇒ Engine oil

Engine coolant ⇒ Coolant

Battery ⇒ Vehicle battery

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

At the filling station for Your Volkswagen Up 4 Door First Generation (2011-2019)

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