Practical tips
Frequently asked questions
If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and
observe the following information before contacting a Volkswagen dealership or qualified
workshop. You may also find useful information in the index under the headings Things to note or
Checklist.
Irregularity
Some possible causes Possible solution
– Jump start the engine ⇒ Starting the
engine with jump leads.
– Recharge the vehicle battery
⇒ Vehicle battery.
Vehicle battery is discharged.
Engine does not start.
An incorrect vehicle key is
being used.
Use a valid vehicle key ⇒ Vehicle key
set.
The fuel level is too low.
Fill the tank ⇒ Filling the tank.
– Replace battery ⇒ Vehicle key set.
– Move closer to the vehicle.
– Synchronise vehicle key ⇒ Vehicle
key set.
– Unlock or lock vehicle manually
⇒ Manual opening and closing.
– The battery in the vehicle
key is discharged.
– The vehicle key is too far
away from the vehicle.
Vehicle cannot be locked
or unlocked with the
vehicle key.
Cold engine, brake assist
systems, electronic steering
column lock, auxiliary heater, Noises.
filling up with natural gas.
Refer to the index under entries for
Unusual noises.
Refer to the index under entries for
Assist systems.
Assist systems are active.
An incorrect tyre pressure is
being used.
Check tyre pressure ⇒ Wheels and
tyres.
Unusual handling.
Check the rims and tyres regularly for
damage ⇒ Wheels and tyres and
replace as necessary ⇒ Changing a
wheel.
Damage to the tyre or wheel.
No direct solutions possible as it
depends on the equipment level.
Contact a Volkswagen dealership if
necessary ⇒ Vehicle toolkit.
The vehicle has no
vehicle jack, spare wheel
or breakdown set.
Equipment depends on type
of vehicle.
– Headlight has been masked
for driving on the left or on the – Mask the headlights accordingly for
right.
The road ahead is not lit – Headlight not adjusted
driving on the left or right ⇒ Lights.
– Adjust headlight range ⇒ Lights.
– Change bulbs ⇒ Changing bulbs.
– Switch dipped headlights on
⇒ Lights.
up properly.
correctly.
– Bulbs have failed.
– Dipped beam headlight not
switched on.
Recharge vehicle battery ⇒ Vehicle
battery.
Low vehicle battery charge.
Low fuel level.
Electrical consumers not
working.
Fill the tank ⇒ Filling the tank.
Check fuse and replace as necessary
⇒ Fuses.
Fuse blown.
– Avoid driving short distances.
– Think ahead when driving.
– Accelerate evenly.
– Short distances driven.
– Uneven acceleration.
An electrical consumer is
switched on.
Switch off all consumers that are not
needed.
Have the fault rectified ⇒ Engine
management system and exhaust
purification system.
Fault in engine management
system.
Fuel consumption is
higher than indicated.
Adjust the tyre pressure ⇒ Wheels
and tyres.
Tyre pressure too low.
Driving in hilly regions.
No direct solutions possible.
No direct solutions possible.
Driving with a heavy load.
Driving at high engine speed. Select a high gear.
In an emergency
Introduction
This chapter contains information on the followingsubjects:
⇒ Making you and your vehicle safe
⇒ First aid kit, warning triangle and fire extinguisher
Additional information and warnings:
English 
