Get Cleaning and maintenance Guide for Volkswagen Up 4 Door Second Generation (2019-2023)

The vehicle engine management will automatically adapt to the different natural gas qualities. Both

natural gas qualities can therefore be mixed in the fuel tank. You do not need to empty the tank

before refuelling with a different grade.

Natural gas

The vehicle can run on natural gas. Further information is available from your local Volkswagen

dealership.

Safe handling of natural gas

If you can smell gas or think there may be a leak in the natural gas system ⇒

:

•

Stop the vehicle immediately.

Switch off the ignition.

Open all the doors to fully ventilate the vehicle.

Extinguish cigarettes immediately.

Remove items that could cause sparks or fire from the vehicle or switch them off.

Do not drive on if you can still smell gas.

Seek expert assistance. Have the fault rectified.

WARNING

Ignoring the smell of gas in the vehicle or when refuelling can cause serious injuries.

•

Take any necessary action.

Leave the area of risk.

Contact the emergency services if necessary.

WARNING

Your vehicle is not suitable for use with Liquefied Natural Gas and must not be filled up or

driven with Liquefied Natural Gas. Liquefied Natural Gas can cause an explosion in the

natural gas tank and serious injuries as a consequence.

Have the natural gas system checked regularly according to the service schedule by a

qualified workshop.

Cleaning and maintenance

In the engine compartment

Preparation for working in the engine compartment

Introduction

This chapter contains information on the followingsubjects:

⇒ Preparing the vehicle for working in the engine compartment

⇒ Opening and closing the bonnet

Always park the vehicle on a level and stable surface before carrying out any work in the engine

compartment.

The engine compartment of a motor vehicle is a hazardous area. Never carry out any work on the

engine or in the engine compartment if you are not familiar with the requisite procedures and

general safety requirements, or if you only have access to incorrect operating equipment, service

fluids, and unsuitable tools ⇒

. The work should be carried out by a qualified workshop if you are

uncertain. Serious injuries can be caused if work is carried out incorrectly.

Additional information and warnings:

•

Exterior views ⇒ Exterior views

Windscreen wiper/washer ⇒ Windscreen wiper and washer

Starting and stopping the engine ⇒ Starting and stopping the engine

Brake fluid ⇒ Braking, stopping and parking

Checks when filling the tank ⇒ Filling the tank

Engine oil ⇒ Engine oil

Engine coolant ⇒ Coolant

Battery ⇒ Vehicle battery

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Unintentional vehicle movements during service work can cause serious injury.

•

Never work underneath a vehicle if it is not secured against rolling away. If you are

working underneath the vehicle while the wheels are on the ground, the vehicle must be

on a level, the wheels must be blocked and the vehicle key must be removed from the

ignition lock.

•

If you have to work underneath the vehicle, use suitable stands to provide extra support

for the vehicle. The vehicle jack is not sufficient for this task and can fail, which can lead to

serious injuries.

The start/stop system must have been deactivated.

WARNING

The engine compartment of any motor vehicle is a dangerous area. Serious injuries can be

sustained here.

•

The utmost care and attention must be paid when carrying out any work and you must

follow the general safety rules. Never take any risks.

•

Never do any work on the engine or in the engine compartment unless you know exactly

how to carry it out. If you are uncertain of what to do, the work should be carried out by a

qualified workshop. Serious injuries can result from work that has not been carried out

properly.

•

Never open the bonnet if you see steam or coolant escaping from the engine

compartment. Hot steam or coolant can cause serious burns. Always wait until you can no

longer see or hear steam or coolant coming from the engine compartment.

•

Always allow the engine to cool down before opening the bonnet.

Hot parts of the engine or exhaust system can burn the skin.

•

Before opening the bonnet once it has cooled down:

- Apply the handbrake fully and move the selector lever to position N or move the

manual gear lever to the neutral position.

- Remove the vehicle key from the ignition lock.

- Always keep children away from the engine compartment and never leave the

vehicle unattended.

The engine cooling system is under pressure when the engine is hot. Never open the cap

of the coolant expansion tank when the engine is hot. Coolant may spray out and cause

serious burns and injuries.

- After cooling, turn the cap slowly and very carefully anticlockwise while exerting

some downwards pressure on the cap.

- Always protect the face, hands and arms from hot coolant or steam with a large,

thick cloth.

When refilling, do not spill any service fluids on engine components or on the exhaust

system. The spilt service fluids can start a fire.

WARNING

High voltages in the electrical system can cause electric shocks, burns, serious injuries and

death!

•

Never short circuit the electric system. The vehicle battery could explode.

Please note the following guidelines to help reduce the risk of an electric shock and

serious injuries while the engine is running or being started:

- Never touch the electrical wiring of the ignition system.

WARNING

There are rotating components in the engine compartment that can cause serious injury.

•

Never place your hand near or directly in the radiator fan. Touching the rotary blades can

result in serious injuries. The fan is temperature-controlled and can start automatically,

even if the engine has been switched off and the vehicle key has been removed from the

ignition lock.

•

If any work has to be performed when the engine is started or with the engine running,

there is an additional, potentially fatal, safety risk from the rotating parts, such as the drive

belts, alternator, radiator fan, etc., and from the high-voltage ignition system. Always be

particularly careful.

- Always ensure that no body parts, jewellery, ties, loose items of clothing or long hair

can be caught up in rotating engine components. Before starting work, remove any

jewellery and ties, tie up long hair and pull clothes in tightly to avoid them getting

caught in the engine compartment.

- Always depress the accelerator carefully and never without due consideration. The

vehicle can start to move even if the handbrake is applied.

•

Always ensure that you have not left any objects, such as cleaning cloths and tools, in the

engine compartment. Any forgotten items can cause malfunctions, engine damage and

fires.

WARNING

Operating fluids and some materials in the engine compartment are highly flammable and can

cause fires and serious injuries!

•

Never smoke while working on the vehicle.

Never work near naked flames or sparks.

Never spill fluids onto the engine. They could ignite on hot engine components and hence

cause injuries.

•

Please note the following when carrying out any work on the fuel system or the electrical

system:

- Always disconnect the vehicle battery.

- Never work in the direct proximity of heating systems, water heaters or any other

open flames.

•

Always have a fully functional and tested fire extinguisher to hand.

NOTICE

When refilling or changing operating fluids please ensure that the fluids are in the correct

container. Incorrect operating fluids can cause serious functional problems and engine

damage.

Service fluids leaks are harmful to the environment. So you should regularly check the

ground underneath your vehicle. If there are spots of oil or other fluids on the ground, the vehicle

should be inspected by a qualified workshop. Any spilt service fluids must be disposed of properly.

Preparing the vehicle for working in the engine compartment

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Checklist

The following steps should always be carried out in the specified order before working in the

engine compartment ⇒

:

Park the vehicle on a level and stable surface.

Depress and hold the brake pedal until the engine has stopped.

Apply the handbrake firmly Braking, stopping and parking.

Select the neutral position or move the selector lever to N Changing gear.

Stop the engine and remove the vehicle key from the ignition Starting and stopping the

engine.

Allow the engine to cool sufficiently.

Children and other people should be kept well away from the engine compartment.

Ensure that the vehicle cannot roll away unexpectedly.

WARNING

Always follow the instructions in the checklist and observe the general safety procedures.

•

Ignoring any of the items on this important safety checklist can lead to severe injuries.

Opening and closing the bonnet

Fig. 119 A: release lever in the footwell on the driver side B: release lever on the bonnet

Fig. 120 C: release lever at the bonnet stay D: bonnet secured with the bonnet stay

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Opening the bonnet

•

Ensure that the windscreen wiper arms are positioned on the windscreen before opening the

bonnet ⇒

.

Pull the release lever ① in the direction of the arrow ⇒ Fig. 119 A. The bonnet is released from

its lock by a spring mechanism ⇒

.

Lift the bonnet slightly and at the same time push the release lever ② B in the direction of the

arrow to open the bonnet completely.

Take the bonnet stay out of the holder ③ C on the bonnet and insert it in opening ④ D (arrow).

Closing the bonnet

•

Lift the bonnet slightly ⇒

.

Take the bonnet stay out of the holder ④ D and insert it in the opening in the bonnet ③ C.

Let the bonnet drop into the catches from a height of approximately 20 cm – do not press it

down!

If the bonnet is not closed, open it again and close it properly.

The bonnet sits flush with the body parts around it when it is properly closed.

WARNING

If the bonnet is not properly closed, it could open suddenly while you are driving and

completely obscure your view of the road. This can lead to accidents and serious injuries.

•

After closing the bonnet, always check that it is properly secured. The bonnet must be

flush with the surrounding body panels.

If you notice that the bonnet is not properly closed while the vehicle is in motion, stop the

vehicle as soon as possible and close the bonnet.

Therefore the bonnet should only be opened or closed when you are sure that nobody is in

its path.

NOTICE

The bonnet should only be opened when the wiper arms are flush to the windscreen in order

to avoid damage to the bonnet and the windscreen wiper arms.

Engine oil

Introduction

This chapter contains information on the followingsubjects:

⇒ Warning and indicator lamps

⇒ Engine oil specification

⇒ Checking the engine oil level and refilling engine oil

⇒ Engine oil consumption

⇒ Changing engine oil

Additional information and warnings:

•

⇒BookletService schedule,

•

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

•

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Incorrect handling of engine oil can cause serious burns and injuries.

•

Always wear eye protection when handling engine oil.

Engine oil is toxic and must be stored out of the reach of children.

Engine oil must be kept in the closed original container. This also applies to used oil until it

is disposed of.

•

Never use empty food containers, bottles or other containers to store engine oil as other

people may then drink the engine oil.

Regular contact with engine oil can damage the skin. Skin that has been in contact with

engine oil should be washed thoroughly with water and soap.

Engine oil becomes extremely hot when the engine is running and can scald skin severely.

Always allow the engine to cool down.

Leaking or spilt engine oil can pollute the environment. Spilt operating fluids must be

collected and disposed of properly and with respect for the environment.

Warning and indicator lamps

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Flashes Possible cause

Solution

Do not drive on!

Switch off the engine. Check the engine oil

level.⇒ Checking the engine oil level and

refilling engine oil

– Do not drive on or remain at idling speed

if the warning lamp is flashing, even if the

engine oil level is correct. The engine could

otherwise be damaged. Seek expert

assistance.

Engine oil pressure is too low.

WARNING

Failure to observe the warning lamps could lead to your vehicle breaking down in traffic, and

to accidents and serious injuries.

•

Never ignore any warning lamps that are lit up.

Stop the vehicle as soon as possible and when safe to do so.

NOTICE

Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.

Engine oil specification

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The engine oil used must correspond exactly to specifications.

The correct engine oil is important for the function and service life of the engine. A special high

quality multigrade oil has been filled at the factory and this can normally be used as an all-season

oil.

If possible, only use Volkswagen-approved engine oil ⇒

high-lubricity oils.

. The engine oils listed are multigrade

Engine oils are constantly being developed and improved. A Volkswagen dealership is always kept

up to date on innovations. Volkswagen therefore recommends having engine oil changes done by a

Volkswagen dealership.

The quality of the engine oil is not only tailored to the requirements of engines and exhaust gas

treatment systems, but also to fuel quality. Due to the way in which a combustion engine works,

engine oil always comes into contact with combustion residues and fuel, which has a knock-on

effect on the ageing process of the oil.

The quality of fuels can vary greatly between individual markets and this must be taken into account

when selecting the correct engine oil.

The use of engine oils compliant with the VW 504 00 requires a fuel quality compliant with EN 228

(petrol) or fuel of and equivalent quality. Engine oils compliant with VW 504 00 are therefore

unsuitable for use in a large number of markets.

Permitted engine oil

specifications ⇒

Alternative engine oil

specifications⇒

Engine

type

Fixed service QI1, QI2, QI3,

QI4, QI7 (based on

time/distance travelled)

Only in the EU, Switzerland,

Norway, Japan and Australia^a)

Petrol

engines

VW 502 00

VW 504 00

-----

Natural gas

engine

NOTICE

•

Do not add any additional lubricants to the engine oil. Any damage caused by the use of

such additives is not covered by the warranty.

Only engine oil specifications that have been approved for use with the engine should be

used. Using other engine oils can cause engine damage.

•

Another engine oil can be used in the event of an emergency if the listed engine oils () are

not available. To avoid damaging the engine, a maximum quantity of 0.5 litres of the

following engine oil may be used only once until the next oil change:

- Petrol engines: standards ACEAA3/B4 or API SN (API SM).

^a)Alternative engine oil specifications may only be used in fixed services QI1, QI2, QI3, QI4 and

QI7, and only when fuel of a quality compliant with EN 228 (petrol), or fuel of an equivalent quality,

is available in the particular country.

Checking the engine oil level and refilling engine oil

Fig. 121 Oil dipstick with markings

Fig. 122 In the engine compartment: engine oil filler cap

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Checklist

Carry out the steps in the specified order ⇒

:

With the engine at operating temperature, park the vehicle on a level surface to ensure

that the engine oil reading is correct.

Switch off the engine and wait a few minutes for the engine oil to flow back into the sump.

Open the bonnet .

Identify the engine oil filler cap and oil dipstick. The engine oil filler opening bears the

symbol on the cap and the oil dipstick has a coloured handle. If you cannot find the cap

and dipstick please contact a qualified workshop.

Pull the dipstick out of the guide tube and wipe it off with a clean cloth.

Insert the oil dipstick into the guide tube again as far as it will go. If there is a marking on

the oil dipstick, this marking must fit in the corresponding groove at the top end of the

guide tube when inserting.

Pull the dipstick out again and read the engine oil level on the dipstick as follows: Ⓐ: do not

refill oil . Proceed to step 15. Ⓑ: oil can be refilled (approximately 0.5 l). Proceed to step 8

or 15. Ⓒ: oil must be refilled (approximately 1.0 l). Proceed to step 8.

After reading the oil level, push the oil dipstick back into the guide tube as far as it will go.

Unscrew the engine oil filler opening cap .

Using only the engine oil approved by Volkswagen expressly for this engine, top up the oil

in small gradual amounts (no more than 0.5 l).

To avoid overfilling, wait for approximately one minute after each pour to allow the engine

oil to flow into the oil sump up to the marking on the engine oil dipstick.

Read the engine oil level from the dipstick again before refilling with a further small

quantity of engine oil. Never overfill engine oil .

After the refilling procedure, the engine oil level should be at least in the centre of area Ⓑ,

but never above area Ⓐ .

After refilling, screw the engine oil filler cap back on correctly.

Reinsert the oil dipstick correctly into the guide tube as far as it will go.

Close the bonnet correctly .

WARNING

Engine oil can ignite if it comes into contact with hot engine components. It can cause fires,

burns and other serious injuries.

•

If engine oil is spilt on cold engine parts it can heat up and ignite when the engine is

running.

•

Always ensure that the engine oil filler cap is securely tightened after refilling, and that the

dipstick is properly inserted back into the guide tube. This will prevent the engine oil from

draining out on to hot engine components when the engine is running.

NOTICE

•

Do not start the engine if the engine oil level is above area ⇒ Fig. 121Ⓐ. Seek expert

assistance. The catalytic converter and the engine could otherwise be damaged.

•

When refilling or changing operating fluids please ensure that the fluids are in the correct

container. Incorrect operating fluids can cause serious functional problems and engine

damage.

The engine oil level must never be above area ⇒ Fig. 121Ⓐ. Otherwise oil can be drawn in

through the crankcase breather and escape into the atmosphere via the exhaust system.

Engine oil consumption

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Engine oil consumption can vary from engine to engine and can change during the working life of

an engine.

Depending on how you drive and the conditions in which the car is used, oil consumption can be up

to 1.0 litre/2,000 km – and is likely to be higher for the first 5,000 km for new vehicles. The engine

oil level must therefore be checked at regular intervals, preferably when refuelling and before long

journeys.

When the engine is working hard the oil level must be kept within the area shown in ⇒ Fig. 121Ⓐ,

for instance during long motorway cruising in summer or climbing mountain passes.

Changing engine oil

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The engine oil must be changed regularly in accordance with the data given in the service

schedule.

The engine oil and filter should always be changed, and used oil disposed of, by a qualified

workshop due to the special tools and knowledge required. Volkswagen recommends using a

Volkswagen dealership for this purpose.

More details on the service intervals can be found in the service schedule.

Additives in the engine oil can cause new engine oil to discolour quickly. This is normal and does

not mean that the engine oil should be changed more frequently.

WARNING

If, in exceptional cases, you have to carry out an oil change yourself, please note the

following:

•

Always wear eye protection.

Always allow the engine to cool down completely to avoid burns.

Keep your arms horizontal when removing the oil drain plug with your fingers to help

prevent oil from running down your arm.

•

Use a suitable container when draining the used oil. It must be at least large enough to

hold the entire quantity of engine oil required for refilling.

Never store engine oil in empty food containers, bottles or any other non-original

containers as people finding these containers may not know that they contain engine oil.

Engine oil is toxic and must be stored out of the reach of children.

Before changing the engine oil, first find out where old oil can be disposed of properly near

you.

Used oil must be disposed of in accordance with regulations governing the protection of the

environment. Never dispose of old oil in locations such as gardens, woods, sewerage systems, on

streets and roads, or in rivers and waterways.

Coolant

Introduction

This chapter contains information on the followingsubjects:

⇒ Warning lamp for coolant

⇒ Coolant specification

⇒ Checking the coolant level and refilling coolant

Never carry out any work on the engine coolant system if you are not familiar with the requisite

procedures, or if you do not have access to the correct tools, operating equipment and fluids ⇒

The work should be carried out by a qualified workshop if you are uncertain. Volkswagen

recommends using a Volkswagen dealership for this purpose.

.

Serious injuries can be caused if work is carried out incorrectly.

Additional information and warnings:

•

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Engine coolant is toxic.

•

Engine coolant should only be kept in sealed original containers in a safe place.

Never store engine coolant in empty food containers, bottles or any other non-original

containers as people finding these containers may then drink the engine coolant.

•

The engine coolant must be stored out of the reach of children.

Please note that the amount of correct coolant additive used must be sufficient for the

lowest ambient temperature that you expect the vehicle to be exposed to.

•

Coolant can freeze at extremely cold outside temperatures, causing the vehicle to break

down. Vehicle occupants with inadequate winter clothing could then freeze to death as the

heating will also no longer function.

Coolant and coolant additives can pollute the environment. Spilt operating fluids must be

collected and disposed of properly and with respect for the environment.

Warning lamp for coolant

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Several warning and indicator lamps will light up briefly as a functional check when the ignition is

switched on. They will switch off after a few seconds.

Lit up Possible cause

Solution

Engine coolant temperature is

too low in vehicles with natural

gas engine.

Avoid high engine speeds and heavy engine loads.

Flashes Possible cause

Solution

Do not drive on!

Stop the vehicle as soon as possible, and when

safe to do so. Switch off the engine, leave the

engine to cool down.

Coolant temperature too high.

Do not drive on!

After the engine has cooled down, check the

coolant level and refill engine coolant if the level is

too low ⇒ Checking the coolant level and refilling

coolant.

Coolant level too low.

With display --.- in the

instrument cluster:

fault in the engine cooling

system.

Do not drive on!

Seek expert assistance.

WARNING

Failure to observe the warning lamps could lead to your vehicle breaking down in traffic, and

to accidents and serious injuries.

•

Always observe any warning lamps that are lit up.

Never ignore any warning lamps that are lit up.

Stop the vehicle as soon as possible and when safe to do so.

NOTICE

Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.

In some vehicles, the coolant temperature display may be displayed on the screen of the

portable navigation device (delivered by Volkswagen) ⇒ Accessories, modifications, repairs and

renewal of parts.

Coolant specification

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The cooling system is filled at the factory with a mixture of specially prepared water and at least

40% coolant additive G 13 (TL-VW 774 J). The coolant additive is dyed purple. This mixture of

water and coolant additive gives the necessary frost protection down to -25°C (-13°F) and protects

the alloy parts of the cooling system against corrosion. The mixture also prevents scaling and

raises the boiling point of the coolant.

In order to protect the coolant system, the proportion of coolant additive must always be at least

40%, even if anti-freeze is not required in warm weather and warm climates.

If greater frost protection is required in very cold climates, the proportion of anti-freeze additive can

be increased. However, the percentage of coolant additive should not exceed 60%, as this would

reduce the frost protection and the cooling effect.

When topping up the coolant, a mixture of distilled water and at least 40% coolant additive - G 13 -

or - G 12 plus-plus - (TL-VW 774 G) (both of which are dyed purple) must be used in order to obtain

the optimum corrosion protection ⇒

VW 774 F), - G 12 - (dyed red) or - G 11 - (dyed blue-green) will significantly decrease the level of

corrosion protection and should therefore be avoided ⇒

. Mixing - G 13 - with the coolant additives - G 12 plus - (TL-

.

WARNING

Insufficient anti-freeze in the coolant system can cause the engine to break down and cause

serious injuries.

•

Please note that the amount of correct coolant additive used must be sufficient for the

lowest ambient temperature that you expect the vehicle to be exposed to.

•

Coolant can freeze at extremely cold outside temperatures, causing the vehicle to break

down. Vehicle occupants with inadequate winter clothing could then freeze to death as the

heating will also no longer function.

NOTICE

Never mix genuine coolant additives with other coolants that have not been approved by

Volkswagen. Mixing other coolants could cause serious damage to the engine and cooling

system.

•

If the liquid in the coolant expansion tank is brown instead of purple, for example, - G 13 -

has been mixed with another unsuitable engine coolant. The coolant must be changed as

soon as possible if this is the case. Failure to observe this point can result in serious faults

or engine damage.

Coolant and coolant additives can pollute the environment. Spilt operating fluids must be

collected and disposed of properly and with respect for the environment.

Checking the coolant level and refilling coolant

Fig. 123 In the engine compartment: marking on the coolant expansion tank

Fig. 124 In the engine compartment: coolant expansion tank cap

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The warning lamp for the engine coolant will light up if the engine coolant level is too low.

Preparation

•

Park the vehicle on a firm and level surface.

Allow the engine to cool down ⇒

Open the bonnet ⇒ .

The coolant expansion tank has the

.

symbol on its cap ⇒ Fig. 124.

Checking the coolant level

•

Check the coolant level at the side marking of the expansion tank when the engine is cold

⇒ Fig. 123.

•

Refill the coolant if the liquid level is below the minimum marking (min). When the engine is

warm, the coolant level may be slightly above the top end of the marked area.

Refilling coolant

•

Always protect your hands and arms from hot coolant or steam by placing a suitable cloth on

the cap of the coolant expansion tank.

•

Unscrew the cap carefully ⇒

.

Refill only new coolant according to the Volkswagen specification (⇒ Coolant specification) ⇒

.

•

The coolant level must be between the marks on the expansion tank ⇒ Fig. 123. Do not fill up

over the top line of the marked area⇒

!

•

Close the cap tightly.

If in an emergency you do not have access to the coolant of the required specification

(⇒ Coolant specification), do not use any other coolant additive. Instead, initially refill with

distilled water⇒

only. Then add the correct proportion of coolant additive as soon as

possible ⇒ Coolant specification.

WARNING

Hot steam or engine coolant can cause serious burns.

•

Never open the bonnet if you can see or hear steam or engine coolant coming out of the

engine compartment. Always wait until no escaping steam or coolant can be seen or

heard.

•

Always allow the engine to cool down completely before carefully opening the bonnet. Hot

components can burn the skin.

Before opening the bonnet once it has cooled down:

- Apply the handbrake fully and move the selector lever to position N or move the

manual gear lever to the neutral position.

- Remove the vehicle key from the ignition lock.

- Always keep children away from the engine compartment and never leave the

vehicle unattended.

•

The engine cooling system is under pressure when the engine is hot. Never open the cap

of the coolant expansion tank when the engine is hot. Coolant may spray out and cause

serious burns and injuries.

- Turn the cap slowly and very carefully anticlockwise while exerting some downward

pressure on the cap.

- Always protect the face, hands and arms from hot coolant or steam with a large,

thick cloth.

•

When refilling, do not spill any service fluids on engine components or on the exhaust

system. The spilt service fluids can start a fire. In certain circumstances, the ethylene

glycol in the engine can catch fire.

NOTICE

•

Refill only with distilled water. All other types of water can cause corrosion in the engine

due to the chemical components contained therein. This can also lead to engine failure. If

any other type of water is refilled, the fluid in the engine cooling system should be

completely replaced immediately by a qualified workshop.

•

Do not fill coolant above the top of the marked area ⇒ Fig. 123. Otherwise the excess

coolant will be pressed out of the cooling system when the engine is hot and could cause

damage.

If a large amount of coolant has been lost, do not refill the coolant until the engine has

cooled completely. Heavy coolant loss is an indication of leaks in the engine cooling

system. The engine cooling system should be checked by a qualified workshop as soon as

possible. Failure to do so can result in engine damage.

•

When refilling operating fluids, please ensure that the correct container is filled. The use of

incorrect operating fluids could result in serious malfunctions and engine damage!

Vehicle battery

Introduction

This chapter contains information on the followingsubjects:

⇒ Warning lamp

⇒ Checking the electrolyte level of the vehicle battery

⇒ Charging, replacing, disconnecting and connecting the vehicle battery

The vehicle battery is a component of the electrical system in the vehicle.

Never carry out any work on the electrical system if you are not familiar with the necessary

procedures and the general safety requirements and only unsuitable tools are available ⇒

. The

work should be carried out by a qualified workshop if you are uncertain. Volkswagen recommends

using a Volkswagen dealership for this purpose. Serious injuries can be caused if work is carried

out incorrectly.

Location of the vehicle battery

The vehicle battery is located in the engine compartment.

Explanation of the warnings on the vehicle battery

Symbol

Meaning

Always wear eye protection!

Electrolyte is very corrosive and caustic. Always wear protective gloves

and eye protection!

No fires, sparks, naked lights or smoking!

A highly explosive mixture of gases is given off when the vehicle battery

is charging!

Always keep children away from acid and the vehicle battery!

Additional information and warnings:

•

⇒BookletService schedule,

Pull-away assist systems ⇒ Pull-away assist systems

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

•

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Any work on the vehicle battery and the electrical system can cause serious chemical burns,

fire and electric shocks. Always read the following warnings and safety information before

carrying out any kind of work:

•

Switch off the ignition and all electrical consumers before carrying out any work on the

vehicle battery and also disconnect the negative cable from the vehicle battery.

•

Children should always be kept away from electrolyte and the vehicle battery.

Always wear eye protection.

Electrolyte is very aggressive. It can burn the skin and can cause blindness. When

working with the battery, protect your hands, arms and particularly your face from acid

spillages.

•

Do not smoke during the work, and never work near naked flames or sparks.

When handling cables and electrical equipment, avoid generating sparks and electrostatic

charge.

•

Never short circuit the battery poles.

Never use a damaged vehicle battery. It can explode. Damaged vehicle batteries must be

replaced as soon as possible.

•

Damaged or frozen vehicle batteries must be replaced immediately. Discharged vehicle

batteries can even freeze at temperatures of around 0°C (+32°F).

NOTICE

•

Do not allow direct sunlight onto the vehicle battery for an extended period as the UV rays

could damage the battery housing.

•

If the vehicle is left standing in cold conditions for a long period, protect the vehicle battery

from frost. If it freezes it will be damaged.

NOTICE

Operation of the vehicle for a very long time at very high outside temperatures can lead to

vehicle battery damage.

After starting the engine with a discharged vehicle battery, or after the battery has been

changed, system settings (time, date, personal convenience settings and programming) may have

been changed or deleted. Check and correct the settings as necessary once the vehicle battery has

been sufficiently charged.

Warning lamp

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Lit up Possible cause

Fault in the alternator.

Solution

Proceed to a qualified workshop. The

electrical system should be checked.

Switch off all electrical equipment that is not

required. The vehicle battery will not be

charged by the alternator while the vehicle is

in motion.

Lit up Possible cause

Solution

Start/stop system cannot start the

engine.

⇒ Pull-away assist systems

Several warning and indicator lamps will light up briefly as a functional check when the ignition is

switched on. They will switch off after a few seconds.

WARNING

Failure to observe the warning lamps could lead to your vehicle breaking down in traffic, and

to accidents and serious injuries.

•

Never ignore any warning lamps that are lit up.

Stop the vehicle as soon as possible and when safe to do so.

NOTICE

Failure to observe the illuminated indicator lamps could lead to the vehicle being damaged.

Checking the electrolyte level of the vehicle battery

Fig. 125 In the engine compartment: possible position of the window on top of the vehicle battery

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The electrolyte level of the vehicle battery should be checked regularly in high-mileage vehicles, in

hot countries and in older vehicle batteries. The vehicle battery is otherwise maintenance-free.

Vehicles with a start/stop system ⇒ Pull-away assist systems are fitted with special vehicle

batteries. For technical reasons, it might not be possible to check the electrolyte level in these

vehicle batteries.

Preparation

•

Preparing the vehicle for working in the engine compartment ⇒ Preparation for working in the

engine compartment.

•

Open the bonnet

⇒ .

Checking the electrolyte level

•

Ensure that enough light is available for you to see the colours clearly. Never use naked flames

or glowing matter (e.g. cigarettes) as a light source.

•

The colour display in the round window ⇒ Fig. 125 on the top side of the vehicle battery will

change according to the electrolyte level.

Colour display

Light yellow or colourless

Black

Action

The electrolyte level of the vehicle is too low. The vehicle battery

should be checked and replaced by a qualified workshop if

necessary.

The electrolyte level of the vehicle battery is correct.

WARNING

Any work on the vehicle battery can cause serious chemical burns, explosions and electric

shocks.

•

Always wear eye protection and protective gloves.

Electrolyte is very aggressive. It can burn the skin and can cause blindness. When

working with the battery, protect your hands, arms and particularly your face from acid

spillages.

•

Never tilt the vehicle battery. Electrolyte may spill out of the battery vents and cause

chemical burns.

•

Never open a vehicle battery.

If acid is splashed onto your skin or into your eye, rinse immediately for several minutes

with cold water. Then consult a doctor immediately.

•

If acid is swallowed, consult a doctor immediately.

Charging, replacing, disconnecting and connecting the vehicle battery

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Charging the battery

The vehicle battery should be charged by a qualified workshop, as the technology used in factory-

fitted batteries requires voltage-limited charging ⇒

Volkswagen dealership for this purpose.

. Volkswagen recommends using a

Replacing a vehicle battery

The battery has been developed to suit the conditions of its location and has special safety

features. If a vehicle battery has to be replaced, discuss the electromagnetic compatibility, size and

necessary servicing, output and safety requirements for the new vehicle battery with a Volkswagen

dealership before purchase. Volkswagen recommends that the vehicle battery is changed by a

Volkswagen dealership.

Only maintenance-free vehicle batteries compliant with the standards TL 825 06 and VW 7 50 73

should be used. These standards must be dated April 2008 or later.

Vehicles with start/stop system ⇒ Pull-away assist systems are equipped with a special vehicle

battery. These vehicle batteries may only be replaced by a vehicle battery with the same

specifications.

Disconnecting the vehicle battery

Please note the following if the vehicle battery has to be disconnected from the electrical system in

the vehicle:

•

Switch off all electrical consumers and the ignition.

Unlock the vehicle before disconnecting the battery in order to avoid triggering the alarm.

First disconnect the negative cable and then the positive cable ⇒

.

Connecting the vehicle battery

•

Switch off all electrical consumers and the ignition before reconnecting the vehicle battery.

•

First reconnect the positive cable and then the negative cable ⇒

.

Various indicator lamps may light up after the vehicle battery has been connected and the ignition is

switched on. They will go out if you drive a short distance at a speed of 15–20 km/h (10–12 mph). If

the indicator lamps remain lit up, the vehicle should be checked by a qualified workshop.

If the vehicle battery was disconnected for long periods, the system may not able to calculate or

correctly display the time when the next service is due ⇒ Instruments. Comply with the maximum

permissible service intervals ⇒BookletService schedule,.

Automatic switch-off for electrical consumers

The intelligent vehicle electrical system automatically implements a range of measures to prevent

the battery from discharging under high loads:

•

The idling speed is increased so that the alternator provides more electricity.

The performance of large electrical consumers may be reduced or they may be switched off

completely.

•

The power supply to the 12-volt socket and the cigarette lighter is interrupted temporarily while

the engine is being started.

The vehicle electrical system cannot always prevent the vehicle battery from discharging. For

example when the ignition is switched on for an extended period with the engine off, or when the

side or parking lights are on when the vehicle is parked for an extended period.

How the vehicle battery discharges:

•

Long periods at a standstill in which the engine is not running, especially if the ignition is

switched on.

•

The use of electrical consumers when the engine is switched off.

WARNING

Incorrectly attaching the battery and using incorrect vehicle batteries can cause short circuits,

fire and serious injuries.

•

Always use maintenance-free and leak-proof batteries that have the same properties,

specifications and dimensions as the factory-fitted vehicle battery.

WARNING

A highly explosive mixture of gases is given off when the vehicle battery is being charged.

•

Vehicle batteries should only be charged in well-ventilated spaces.

Never charge a vehicle battery once it has been frozen. Discharged vehicle batteries can

even freeze at temperatures of around 0°C (+32°F).

•

A vehicle battery must be replaced if it has been frozen.

Incorrectly connected cables can cause a short circuit. First connect the positive cable and

then the negative cable.

NOTICE

•

Never make or break connections between vehicle batteries if the ignition is switched on or

the engine is running. Never use a vehicle battery that does not correspond with the

vehicle's specifications. The vehicle's electrical system or electronic components could be

damaged, which could lead to electrical faults, for example in the start/stop system.

•

Never connect equipment that provides electricity, such as solar panels or a battery

charger, to the 12-volt socket or to the cigarette lighter to charge the vehicle battery. This

can damage the vehicle electrical system.

Dispose of the vehicle battery as required by legislation. Batteries may contain toxic

substances such as sulphuric acid and lead.

Electrolyte can pollute the environment. Clean up any service fluid leakages and dispose of

them properly.

Vehicle care and maintenance

Caring for and cleaning the vehicle exterior

Introduction

This chapter contains information on the followingsubjects:

⇒ Washing the vehicle

⇒ Washing the vehicle with a high-pressure cleaner

⇒ Cleaning windows and exterior mirrors

⇒ Cleaning and changing windscreen wiper blades

⇒ Waxing and polishing the vehicle

⇒ Cleaning and caring for chrome and aluminium trim parts

⇒ Cleaning wheels

⇒ Care of rubber seals

⇒ De-icing the door lock cylinders

⇒ Underseal

⇒ Cleaning the engine compartment

Regular and expert care helps to maintain the value of the vehicle. Proper maintenance may also

be one of the requirements for the approval of warranty claims in the event of corrosion or paint

defects.

Suitable care products are available from Volkswagen dealers.

Additional information and warnings:

•

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

•

Cleaning and caring for the interior ⇒ Cleaning and caring for the interior

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Car care products can be toxic and hazardous. Unsuitable care products and incorrect

application of care products can cause accidents, serious injuries, burns or poisoning.

•

The care product must be kept in its original sealed container.

Read the manufacturer's instructions.

Never store car care products in empty food containers, bottles or any other non-original

containers as people finding these containers may not know that they contain care

products.

•

Keep children away from care products.

The products can give off harmful fumes during use. They should therefore only be used

outside or in well-ventilated spaces.

•

Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids to wash,

clean or care for your vehicle. These substances are toxic and highly inflammable.

WARNING

Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and

thus cause serious injury.

•

Vehicle parts must be cleaned according to the manufacturer's instructions.

Only use approved or recommended cleaning products.

NOTICE

Cleaning agents that contain solvents attack the material and can cause damage.

In the interests of environmental protection, the vehicle should only be washed in specially

provided wash bays. This prevents waste water contaminated with oil, grease or fuel from entering

the sewerage system. In some countries, washing vehicles anywhere else may be prohibited.

Environmentally-friendly care products should be used.

Leftover car care products should not be disposed of with ordinary household waste. Read

the manufacturer's instructions.

Washing the vehicle

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The longer substances such as insects, bird droppings, resinous tree sap, road dirt, industrial

deposits, tar, soot or road salt and other corrosive materials remain on the vehicle, the more

damage they do to the paintwork. High temperatures (for instance in strong sunlight) further

intensify the corrosive effect. The underside of the vehicle should also be cleaned thoroughly and

regularly.

Car washes

Please observe the signs on the automatic car wash. Before using an automatic car wash take

the usual precautions, such as closing all windows and folding in the exterior mirrors, in order to

avoid damage to the vehicle. You must consult the car wash operator if there are special parts on

your vehicle such as spoilers, roof luggage carrier systems or radio aerials ⇒

.

The paint is hard-wearing enough for the car to be generally washed in an automatic car wash.

However, the effect on the paint depends to a large extent on the design of the car wash.

Volkswagen recommends the use of car washes without brushes.

To remove any waxy residue from the windows and to stop wipers rubbing, please note the

following ⇒ Cleaning windows and exterior mirrors.

Washing the car by hand

When washing by hand, first soften the dirt with plenty of water and rinse off as well as possible.

Then clean the vehicle with a soft sponge, a glove or a brush using only light pressure. Start with

the roof and work from the top to the bottom. Use a shampoo for very stubborn dirt only.

The sponge or glove should be wrung out thoroughly at regular intervals.

Clean the wheels, sill panels etc. last. Use a different sponge for this purpose.

WARNING

Parts of the vehicle with sharp edges can cause injury.

•

Protect your hands and arms from cuts on sharp parts, for example when cleaning the

underbody or the inside of the wheel housings.

WARNING

After the car has been washed, the braking effect could set in later than normal and extend

the braking distance as the brake discs and brake pads will be wet, or iced up in winter.

•

You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure that

you do not endanger any other road users or violate any legal regulations when doing so.

NOTICE

•

The water should be no warmer than +60°C (+140°F).

•

Do not wash the vehicle in direct sunlight in order to avoid damage to the vehicle

paintwork.

Never clean with insect sponges, rough kitchen sponges or similar products as these can

damage the surface.

Never clean the headlights with a dry cloth or sponge. Always use a wet cloth or sponge. It

is best to use soapy water.

Washing the vehicle in cold weather: if the vehicle is rinsed with a hose, do not direct the

water into the lock cylinders or the gaps round the doors, boot, or bonnet. The locks and

seals could freeze.

NOTICE

Observe the following guidelines before driving the vehicle into an automatic car wash in order

to avoid damage to the vehicle:

•

Ensure that the gap between the guide rails in the car wash is sufficient for the vehicle

track. If the track is too narrow your wheels and tyres will be damaged.

•

Switch off the city emergency brake function before driving the vehicle into an automatic

car wash.

•

Check that the car wash is tall and wide enough for your vehicle.

Fold in the exterior mirrors.

In order to prevent damage to the paintwork on the bonnet, fold the windscreen wipers

back onto the windscreen after drying the wiper blades. Do not drop the wipers onto the

glass.

•

Lock the tailgate to prevent it from opening accidentally in the car wash.

Washing the vehicle with a high-pressure cleaner

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Follow the instructions provided by the manufacturer when cleaning your vehicle using a high-

pressure cleaner. This applies in particular to the pressure and the spraying distance⇒

.

Maintain sufficient distance to soft materials such as rubber hoses, insulation, and the ParkPilot

sensors. The ParkPilot sensors are located in the rear bumper ⇒

.

Never use concentrated jet nozzles or dirt blasters⇒

.

WARNING

The incorrect use of a high-pressure cleaner can cause visible and invisible long-term

damage to tyres and other materials. This can cause accidents and serious injuries.

•

Maintain sufficient distance between the washer jet and the tyres.

Never clean the tyres with concentrated jet nozzles (dirt blasters). The tyres may incur

visible and invisible damage even if cleaned briefly with the spray at a distance.

WARNING

After the car has been washed, the braking effect could set in later than normal and extend

the braking distance as the brake discs and brake pads will be wet, or iced up in winter.

•

You can dry and de-ice the brakes by performing careful braking manoeuvres. Ensure that

you do not endanger any other road users or violate any legal regulations when doing so.

NOTICE

•

The water may be no warmer than +60°C (+140°F).

•

Do not wash the vehicle in direct sunlight in order to avoid damage to the vehicle

paintwork.

•

The ParkPilot sensors in the bumpers must be kept clean and free of ice to guarantee

correct function. When cleaning with pressure hoses or steam cleaners, the sensors

should only be sprayed briefly and the steam/hose nozzle must be kept more than 10 cm

away.

•

Do not clean windows that are iced over or covered in snow with a high-pressure cleaner.

Washing the vehicle in cold weather: if the vehicle is rinsed with a hose, do not direct the

water into the lock cylinders or the gaps round the doors, boot, or bonnet. The locks and

seals could freeze.

Cleaning windows and exterior mirrors

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Cleaning windows and exterior mirrors

Moisten the windows and exterior mirrors with commercially available, alcohol-based glass cleaner.

Dry the glass surfaces with a clean chamois leather or a lint-free cloth. Chamois leathers that have

been used on painted surfaces are not suitable for use on glass surfaces. They will be soiled with

wax deposits which could smear the surfaces.

Use window cleaner or a silicone remover to clean off rubber, oil, grease and silicone deposits ⇒

.

Removing wax

Car washes and care products could leave wax deposits on the glass surfaces. Wax residue can

only be removed using a special cleaning product or cleaning cloths. Wax deposits on the

windscreen can cause the wiper blades to rub. Volkswagen recommends using a glass cleaning

cloth - G 052 522 A1 - to remove wax deposits from the windows and exterior mirrors each time the

vehicle is washed.

A window cleaner specifically for removing wax will stop the blades rubbing if added to the

windscreen wash water. Dilute the cleaner as instructed. Grease removing cleaners will not remove

wax deposits ⇒

.

Special cleaners, glass cleaners and glass cleaning cloths are available from Volkswagen

dealerships.

Removing snow

Use a small brush to remove snow from the windows and exterior mirrors.

Removing ice

The best method for removing ice is to use a de-icer spray. If you use an ice scraper, do not move

it to and fro, but push it in one direction only. Moving the ice scraper backwards can cause dirt to

scratch the window.

WARNING

Dirty or misted windows reduce visibility and increase the risk of accidents and severe

injuries.

•

Only drive when you have a clear view through all windows.

Ice, snow and mist must be removed from the inside and outside of all windows.

NOTICE

•

Never combine the recommended cleaning agents with other cleaning agents for use in the

windscreen washer fluid. This can cause the ingredients to separate and block the washer

jets.

•

Never use warm or hot water to remove snow and ice from windows and mirrors. This can

cause the glass to crack.

The heating elements for the rear window heater are located on the inside of the rear

window. Never apply stickers over the heating elements and never clean the inside of the

rear window with corrosive or acidic detergents or any other chemicals.

Cleaning and changing windscreen wiper blades

Fig. 126 Changing the windscreen wiper blades

Fig. 127 Changing the rear window wiper blade

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The factory-fitted windscreen wiper blades are coated with graphite. The graphite coating ensures

that the windscreen wiper blade moves quietly over the windscreen. If the graphite coating is

damaged, the windscreen wiper will become louder.

Check the condition of the wiper blades on a regular basis. Rubbing wiper blades should be

changed if damaged or cleaned if dirty ⇒

.

Damaged wiper blades should be replaced immediately. Windscreen wiper blades can be bought

from a qualified workshop.

Cleaning windscreen wiper blades

Note for the front windscreen wiper: move the wiper arms to the service position before lifting

them ⇒ Windscreen wiper and washer.

•

When lifting a wiper arm hold it only by the wiper blade mounting.

Clean the windscreen wiper blade carefully using a damp cloth ⇒

Place the windscreen wiper arm back onto the windscreen.

.

Changing the windscreen wiper blades

•

Move the wiper arms to the service position before lifting ⇒ Windscreen wiper and washer.

When lifting a wiper arm hold it only by the wiper blade mounting.

Press and hold the release button ⇒ Fig. 126① and simultaneously pull off the wiper blade in

the direction of the arrow.

•

Insert a new wiper blade with the same length and design onto the wiper arm. Push it on until it

engages.

•

Place the windscreen wiper arm back onto the windscreen.

Changing the wiper blade for the rear window

•

When lifting a wiper arm hold it only by the wiper blade mounting.

Lift the wiper blade arm and fold away at an angle of 60°.

Press and hold the release button ①.

Tilt the wiper blade in the direction of the wiper arm ⇒ Fig. 127 (arrow Ⓐ) and pull it off in the

direction of the arrow Ⓑ at the same time. You may need to use some force to do this.

•

Insert a new wiper blade with the same length and design onto the wiper arm against the

direction of the arrow. Push it on until it engages ⇒ Fig. 127Ⓑ. The wiper blade must be in the

tilted position (arrow Ⓐ).

Place the wiper arm back onto the rear window.

WARNING

Worn or dirty windscreen wiper blades reduce visibility and increase the risk of accidents and

severe injuries.

•

Therefore, always change windscreen wiper blades if they are damaged or worn and no

longer clean the windscreen properly.

NOTICE

•

Damaged or dirty windscreen wipers can scratch the windscreen.

•

Detergents containing solvents, hard sponges and other sharp objects can damage the

graphite coating.

•

Do not use fuel, nail varnish remover, paint thinner or similar products to clean the

windows.

Wax deposits on the windscreen and rear window could cause the wiper blades to rub.

Remove wax residue using a special cleaning product or cleaning cloths.

Waxing and polishing the vehicle

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Waxing

Waxing protects the paintwork. You will need to re-wax the vehicle with a good hard wax if water

no longer clearly forms small drops and runs off the paintwork when it is clean.

Even if a wax solution is used regularly in the car wash, Volkswagen recommends protecting the

paint with a coat of hard wax at least twice a year.

Polishing

Polishing is only necessary if the paint has lost its shine, and the gloss cannot be brought back by

applying wax.

The car must be waxed after polishing if the polish used does not contain wax compounds to seal

the paint.

NOTICE

•

In order to avoid damage, painted parts with a matt finish, plastic parts, headlight lenses

and the tail lights should not be treated with polish or hard wax.

Do not polish the paint if the vehicle is in a sandy or dusty environment or if it is dirty.

Cleaning and caring for chrome and aluminium trim parts

First read and observe the introductoryinformation and safety warnings⇒

Introduction

•

Use a damp, clean, lint-free and soft cloth to clean the surfaces.

For heavy soiling use a special solvent-free cleaning product.

Polish the chrome and aluminium trim parts using a soft, dry cloth.

NOTICE

To ensure that the chrome and aluminium parts are not damaged:

•

Do not clean or polish in direct sunlight.

Do not clean or polish in sandy or dusty environments.

Do not use any abrasive care products (e.g. cream cleaners).

Never clean with insect sponges, rough kitchen sponges or similar products.

Do not polish any dirty surfaces.

Do not use solvent-based cleaning products.

Do not use hard wax.

NOTICE

Chrome rims or wheel covers may also have an additional varnish finish and should not be

treated using chrome or aluminium cleaning agents or chrome or aluminium polish. A normal

commercially available paint cleaning product should be used instead.

Cleaning wheels

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Cleaning steel wheels

An industrial cleaner is needed to remove accumulated brake dust. Steel wheels should therefore

be cleaned regularly with a separate sponge.

Any damage to the paint on steel wheels should be touched up before the metal starts to rust.

Caring for and cleaning alloy wheels

Wash grit and brake dust from alloy wheels approximately every 2 weeks. Then use an acid-free

detergent to clean the wheels. Volkswagen recommends applying a hard wax compound to the

wheels approximately every 3 months.

It is important to remove road salt and brake dust by washing the wheels at regular intervals,

otherwise the finish will be impaired.

Always use an acid-free detergent for alloy wheels. Car polish or other abrasive agents should not

be used on the wheels.

If the protective coating is damaged, e.g. by stone impact, the damaged area should be repaired

immediately.

Care of rubber seals

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The rubber seals on the doors, windows etc. will seal better, remain flexible and last longer if they

are treated at regular intervals with a suitable care product.

Use a soft cloth to remove dust and dirt from the rubber seals.

De-icing the door lock cylinders

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Volkswagen recommends the use of genuine Volkswagen spray with lubricating and anti-corrosive

properties to de-ice the lock cylinders.

NOTICE

Do not use lock de-icers containing substances that dissolve grease, as this can cause the

door lock cylinder to rust.

Underseal

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The underside of the vehicle is coated to protect it from corrosion and damage. The protective

coating on the underside of the vehicle could be damaged when driving. Volkswagen therefore

recommends that the protective coating on the underside of the vehicle and on the running gear

should be checked regularly and repaired if necessary.

CAUTION

Underseal and anti-corrosion coatings can ignite on the hot exhaust system or on other hot

engine parts.

•

Never apply underseal or anti-corrosion coatings to the exhaust pipes, catalytic converter,

heat shields or other vehicle components that become hot.

Cleaning the engine compartment

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The engine compartment of any motor vehicle is a hazardous area ⇒ Preparation for working in the

engine compartment.

The engine compartment should be cleaned by a qualified workshop. An incorrect cleaning

procedure could possibly remove corrosion protection and damage electrical components.

Furthermore, water could enter the vehicle interior directly via the plenum chamber ⇒

.

If the engine compartment is very dirty, we recommend that you always proceed to a qualified

workshop to have it cleaned by a professional mechanic. Volkswagen recommends using a

Volkswagen dealership for this purpose.

Plenum chamber

The plenum chamber is located in the engine compartment between the windscreen and the engine

and has a perforated cover. Air from outside is drawn in from the plenum chamber and is passed

into the vehicle interior via the heating and air conditioning system.

Leaves and other loose objects must be removed from the cover of the plenum chamber at regular

intervals using a vacuum cleaner or by hand.

WARNING

All work in the engine compartment carries the risk of injury, scalding, accidents and fire.

•

Before carrying out any work ensure that you are familiar with the requisite procedures

and general safety regulations ⇒ Preparation for working in the engine compartment.

•

Volkswagen recommends having the work carried out by a qualified workshop.

NOTICE

Water that has entered the plenum chamber via a manual process (e.g. from a high-pressure

cleaner) can cause considerable damage to the vehicle.

In the interests of environmental protection, the engine compartment should be washed only

in specially provided wash bays. This prevents toxic waste water containing oil, grease and fuel

from entering the sewerage system. In some districts, washing the engine compartment anywhere

else may be prohibited.

Cleaning and caring for the interior

Introduction

This chapter contains information on the followingsubjects:

⇒ Seat covers

⇒ Cleaning cloth seat covers, fabric trim and Alcantara upholstery

⇒ Cleaning and caring for natural leather covers

⇒ Cleaning leatherette upholstery

⇒ Cleaning stowage compartments, drink holders and ash trays

⇒ Cleaning and caring for the dash panel, wooden trims and plastic parts

⇒ Cleaning seat belts

Modern fabrics, such as dark denim, are often not colourfast. Light-coloured upholstery (soft

materials or leather) is particularly sensitive to staining caused by these fabrics, even if you are

careful. This is not caused by a fault in the upholstery, but by the non-colourfast nature of the

garments.

Leaving stains, dirt and other deposits on the surface of vehicle components and cloth seat covers

for a long time can make it difficult to clean and treat them. Stains, dirt and deposits may become

impossible to remove, particularly if left for a long time.

Additional information and warnings:

•

Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior

•

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

WARNING

Car care products can be toxic and hazardous. Unsuitable care products and incorrect

application of care products can cause accidents, serious injuries, burns or poisoning.

•

The care product must be kept in its original sealed container.

Read the manufacturer's instructions.

Never store car care products in empty food containers, bottles or any other non-original

containers as people finding these containers may not know that they contain care

products.

•

Keep children away from care products.

The products can give off harmful fumes during use. They should therefore only be used

outside or in well-ventilated spaces.

•

Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids to wash,

clean or care for your vehicle. These substances are toxic and highly inflammable.

WARNING

Incorrect care and cleaning of vehicle parts can impair the safety features of the vehicle and

cause serious injury.

•

Vehicle parts must be cleaned according to the manufacturer's instructions.

Only use approved or recommended cleaning products.

NOTICE

•

Cleaning products that contain solvents attack the material and may cause irreparable

damage.

•

Stains, dirt and other deposits containing aggressive and solvent-based ingredients attack

the material and may cause irreparable damage, even if only left for a short time.

Stains, dirt and other deposits should be removed as quickly as possible and not allowed

to dry in.

To avoid damage, stubborn stains should be removed by a specialist cleaning company.

Suitable care products are available from a Volkswagen dealership.

Seat covers

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Checklist

Please note the following for the cleaning and maintenance of the seat covers ⇒

:

Before getting into the vehicle, close all Velcro fasteners that could touch the cloth seat

covers and fabric trims. Open Velcro fasteners can cause damage to cloth seat covers and

fabric trims.

Avoid the direct contact of sharp-edged items and accessories to the upholstery and fabric

trims in order to prevent damage. Accessories include zips, studs, rhinestones on clothing

or belts.

Dust and grit in upholstery pores, folds and seams should be removed regularly so that no

permanent damage is caused to the surface of the seats by scratching.

Always check whether garments are colourfast to prevent damage to the upholstery. This

is especially important for light-coloured upholstery.

NOTICE

Ignoring any of the items on this important checklist for maintaining the seat covers can lead

to damage or discolouration of the seat covers and fabric trims.

•

Follow the instructions on the checklist.

Volkswagen recommends that stained upholstery is cleaned by a specialist company.

Cleaning cloth seat covers, fabric trim and Alcantara^®upholstery

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Cleaning upholstery on seat cushions with seat heating, electrically

adjustable seats, or seats containing airbag components

Airbag-related components and electrical connectors may be installed in the driver seat, passenger

seat and sometimes also in the rear outer seats. Seat cushions or backrests that are damaged,

incorrectly cleaned or treated, or that become wet, may cause damage to the vehicle electrics or

trigger a fault in the airbag system ⇒

.

Electrical components and connectors are installed in electrically adjustable seats and seat

cushions with seat heating. These can be damaged if cleaned or treated incorrectly ⇒

also result in damage to other parts of the vehicle electrics.

. This can

For this reason, please follow these cleaning guidelines:

•

Do not use high-pressure cleaners, steam cleaners or coolant spray.

Do not use washing paste or fine detergent solutions.

Avoid getting the seat wet.

Only use detergents that have been approved by Volkswagen.

If in doubt, consult a specialist cleaning company.

Cleaning upholstery on seat cushions without seat heating, seats that are

not electrically adjustable, and seats that do not contain airbag components

•

Please read and follow the instructions, notes and warnings on the package before using

cleaning products.

•

Upholstery, fabric trims, Alcantara^®seat covers and carpeting should be cleaned regularly with

a vacuum cleaner (brush).

•

Do not use high-pressure cleaners, steam cleaners or coolant spray.

We recommend that you use a soft sponge or commercially available lint-free microfibre cloth

for cleaning jobs ⇒

.

•

Clean Alcantara^®surfaces with a slightly damp cotton or woollen cloth or a commercially

available lint-free microfibre cloth ⇒

.

General surface soiling of the upholstery and fabric trim can be cleaned with a commercially

available foam cleaner.

If the upholstery and fabric trims are generally heavily soiled, consult a Volkswagen dealership for

information on suitable cleaning methods before attempting any cleaning. If required, take the

vehicle to a specialist cleaning company.

Treating stains

When treating stains, it may be necessary to clean the entire surface and not just the stain itself.

This particularly applies if the surface shows general signs of wear. The cleaned area could

otherwise be lighter than the surrounding area. If in doubt, consult a specialist cleaning company.

Type of stain

Recommended cleaning method for seat cushions

and upholstery

– Moisten a sponge using a spray bottle and treat the stain by

rubbing it in a circular motion.

– Wipe with a dry absorbent cloth.

Water-based stains, e.g.

coffee, fruit juice.

– Only use detergents approved by Volkswagen.

– If required, take the vehicle to a specialist cleaning firm to have the

upholstery cleaned.

Stubborn stains, e.g.

chocolate, foundation.

– Only use detergents approved by Volkswagen.

– If required, take the vehicle to a specialist cleaning firm to have the

upholstery cleaned.

Oily stains, e.g. oil,

lipstick.

WARNING

If there is a fault in the airbag system, the airbag may not function properly, or not function at

all or function unexpectedly. This could cause accidents and fatal injuries.

•

The airbag system should be checked by a qualified workshop as soon as possible.

NOTICE

If the upholstery on electrically adjustable seats or on seat cushions containing airbag

components gets wet, electric components and the vehicle electrics could be damaged.

•

A wet seat cushion should always be dried out, and system components checked, by a

qualified workshop.

•

Do not use steam cleaners as the steam pushes the soiling into the fabric and sets it.

High-pressure cleaners and coolant sprays can damage the upholstery.

NOTICE

•

Brushes should be used on carpets and mats only. Other surfaces could be damaged by

brushes.

When washing paste or fine detergent solutions are applied with a damp cloth or sponge,

visible edges may appear on the upholstery once it has dried. This can be due to

substances such as surfactants. These edges are usually difficult or even impossible to

remove.

NOTICE

•

Do not soak Alcantara^®under any circumstances.

Do not use leather care products, solvents, wax polish, shoe cream, stain removers or

Cleaning and maintenance for Your Volkswagen Up 4 Door Second Generation (2019-2023)

Related Topics

Popular Owner Manuals

Latest Owner Manuals