2005-2017 Aston Martin Vantage 2 Door Aston Martin Warranty User Manual
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Aston Martin Warranty for Your Aston Martin Vantage 2 Door Third Generation (2005-2017)

Aston Martin Warranty
1 Aston Martin Warranties......................................................... B.2
2 New Vehicle Limited Warranty .............................................. B.4
3 New Vehicle Limited Warranty Statement .............................. B.5
4 What is not Covered under the Warranties............................. B.5
5 Customer Satisfaction Campaigns ........................................... B.8
6 Anti-Perforation Corrosion Warranty ...................................... B.8
7 Emissions Defect Warranty ..................................................... B.9
8 Emissions Performance Warranty............................................ B.9
9 California Emissions Warranties ............................................ B.11
10 How do I get Service under the Emissions Warranties......... B.13
11 How do I handle Emergency Repairs to make sure they do not
affect the Emissions Warranties................................................ B.14
12 What Replacement Parts should I use................................. B.15
13 Preserve Your Emissions Warranty ...................................... B.15
14 Customer Satisfaction ......................................................... B.15
15 The Better Business Bureau (BBB) Auto Line Program......... B.16
16 State Warranty Enforcement Laws ...................................... B.17
17 Aston Martin Extended Service Contract............................. B.17
Owner Details......................................................................... B.18
Vehicle Details ........................................................................ B.18
Owner Warranty Transfer (3)................................................... B.19
Owner Warranty Transfer (2)................................................... B.19
Owner Warranty Transfer (1)................................................... B.19
Owner Warranty Transfer (6)................................................... B.21
Owner Warranty Transfer (5)................................................... B.21
Owner Warranty Transfer (4)................................................... B.21
B.2
Aston Martin Warranty
1 Aston Martin Warranties
This chapter contains information essential for the understanding of
the Aston Martin warranties and for the implementation of any
necessary Warranty rectification. It is recommended that you read
this chapter carefully to familiarize yourself with the benefits available
under the various warranties.
1.1 Warranty Communications
Any communications regarding Warranty should initially be
addressed to your Aston Martin Dealer. If necessary, you may
communicate with Aston Martin at the appropriate address listed.
National After Sales Manager,
Aston Martin Lagonda of North America Inc.
9920 Irvine Centre Drive,
Irvine,
CA 92618
Warranty Department
Aston Martin Lagonda Limited,
Banbury Road,
Gaydon,
Warwick,
CV35 0DB,
England
1.2 Warranties
All Aston Martin warranties are issued by Aston Martin Lagonda
Limited on behalf of Aston Martin Lagonda of North America Inc., the
sole authorized United States agent of Aston Martin vehicles.
The warranties provided herein are for the benefit of the original
purchaser and any subsequent owner during the relevant Warranty
Period (defined below) in the Serviced Countries (defined below).
An Aston Martin vehicle is built and homologated to support the
Region for which it is manufactured and is compliant with the local
regulatory requirements of that Region. As a result, the warranties
cover Aston Martin vehicles that are built for and supplied to the
Region.
For the purposes of this Owner’s Guide, 'Region means one of the
following territories:
• the Americas, including the United States, Canada, and South
America; or
• the United Kingdom, Europe, Russia and South Africa; or
• the Middle East, North Africa and India; or
• Asia Pacific, including China, Japan, Taiwan, Hong Kong,
Singapore, Australia and New Zealand.
'Serviced Countries' means either: (a) any country in the Region from
which your Aston Martin vehicle was purchased, where there is an
Aston Martin authorized dealer or repairer; or (b) any country agreed
in writing with Aston Martin.
The warranties provided herein are for the benefit of the original
purchaser and any subsequent owner during the relevant Warranty
Period (defined below). The warranties cover Aston Martin vehicles
that are built for and supplied to the Region.
The Warranty period for all Warranties (defined below) for vehicles
begin on the date of first retail sale, or on the date of entry into
demonstrator service, whichever comes first.
B.3
Aston Martin Warranty
A summary of all Aston Martin warranties applicable to this
vehicle (together the Warranties) are as follows:
a) New Vehicle Limited Warranty
Bumper to bumper: Three years, unlimited mileage.
b) Vehicle Anti-Perforation Corrosion Warranty
Period of cover: Ten years, unlimited mileage.
c) Vehicle Emission Warranties (Federal)
Emissions Defects Warranty: Three years or 36,000 miles of vehicle
use.
Certain emission parts:
1
Eight years or 80,000 miles of vehicle use.
Emissions Performance Warranty: Two years or 24,000 miles of
vehicle use.
d) Vehicle Emission Warranties (Californian Vehicles)
Emissions Defect Warranty (Short Term): Three years or 50,000 miles
of vehicle use.
Emissions Defect Warranty (Long Term:
2
Seven years or 70,000 miles
of vehicle use.
Emissions Performance Warranty: Three years or 50,000 miles of
vehicle use.
1.3 Changes to Vehicles
Aston Martin and its authorized dealers (the ‘Dealers’) reserve the
right to make changes in or additions to vehicles built or sold by them
at any time without incurring any obligation to make the same or
similar changes or additions to vehicles previously built or sold.
1.4 Reservation of Rights
Aston Martin and its Dealers reserve the right to provide post-
Warranty repairs, conduct recalls, or extend the Warranty coverage
period for certain vehicles or vehicle populations, at Aston Martin’s
sole discretion. The fact that Aston Martin provided such measures to
a particular vehicle or vehicle population, does not in any way
obligate Aston Martin to provide similar accommodations to other
owners of similar vehicles.
1.5 Condition
As a fundamental condition of the Warranties, you are responsible for
correctly using, maintaining and caring for your vehicle in accordance
with the Aston Martin Owner’s Guide (the ‘Owner’s Guide’). Aston
Martin recommends that you maintain copies of all maintenance
records and receipts for review by Aston Martin.
1.
Catalytic convertor, the electronic emissions control unit and / or the on-
board emissions diagnostic device (required eight years or 80,000 mile
(129,000 km) coverage per Clean Air Act).
2.
These specific parts were selected on the basis of their estimated
replacement cost at the time your vehicle was certified by the California Air
Resources Board (CARB) for sale in California.
B.4
Aston Martin Warranty
2 New Vehicle Limited Warranty
2.1 Warranty Limitations
This New Vehicle Limited Warranty is the only express Warranty
applicable to your vehicle. Aston Martin neither assumes, nor
authorizes anyone to assume for it, any other obligation or liability in
connection with this Warranty. No person, including Aston Martin
employees or Dealers, can modify or waive any part of this Warranty.
a) Limitation of Remedies
Under this Warranty, it is agreed that the sole exclusive remedy
against Aston Martin and its authorized Dealers shall be for the repair
or replacement of defective parts as provided herein. The sole
purpose of this exclusive remedy shall be to provide for the free
repair and replacement of defective parts in the manner prescribed
in this Warranty.
This exclusive remedy shall not be deemed to have failed its essential
purpose so long as Aston Martin, through its authorized Dealers, is
willing and able to repair or replace defective parts in the prescribed
manner.
Aston Martin and its Dealers are not responsible to you for any time
or income that you lose, any inconvenience you might be caused, the
loss of your transportation or use of your vehicle, the cost of rental
vehicles, fuel, telephone, travel, meals or lodging, the loss of personal
or commercial property, the loss of revenue, or for any other
incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages can not be recovered
unless applicable law prohibits their disclaimer. You may not bring
any warranty-related claim as a class representative, a private
attorney general, a member of a class of claimants or in any other
representative capacity.
Aston Martin shall not be liable for any damages caused by delay in
delivery or furnishing of any products and /or services.
b) Implied Warranties and Consequential Damages
Under the law of some States, you as the owner may be entitled to
the benefit of the implied warranties of merchantability or fitness for
intended purpose. These implied warranties are limited to the extent
allowed by law to the time period covered by the written warranties,
or the applicable time period provided by State Law, whichever
period is shorter.
Some States do not permit a limitation on how long an implied
warranty will last, or on the exclusion or limitation of incidental or
consequential damages, so the above limitation may not apply to
you. This warranty gives owners specific legal rights, and they may
also have other rights that vary from State to State.
B.5
Aston Martin Warranty
3 New Vehicle Limited Warranty Statement
3.1 Warranty Maintenance
Aston Martin warrants that during the Warranty period, if an Aston
Martin vehicle is correctly operated and maintained by the user in
accordance with the Maintenance chapter of the Owner’s Guide,
repairs required to correct defects in materials or workmanship will
be performed without charge; any component covered by this
Warranty found to be defective in materials or workmanship, will be
repaired, or replaced, without charge. Your Aston Martin Dealer will
repair the vehicle with genuine approved Aston Martin parts.
3.2 Warranty Coverage
The New Vehicle Limited Warranty covers any original or OEM
component of the Aston Martin vehicle that is defective during the
basic Warranty period, with the exception of tires, the items listed
under section 4.4, normal maintenance items and regularly
scheduled maintenance parts and labor. The Warranty includes any
part scheduled for routine replacement during the Warranty period
only if it is defective. If a part fails at the same time it is due for
replacement it is not covered by the Warranty.
4 What is not Covered under the Warranties
4.1 Excluded Categories of Vehicle
The following categories of vehicle are excluded from the provisions
of the Warranties:
• Vehicles sold for hire.
• Vehicles used for motor sport, competition and track events
(except Aston Martin organized and managed events).
• Vehicles that are incorrectly maintained.
4.2 Damage Caused by Accident, Alteration or Misuse
The Warranties do not cover:
• Damage caused by collision, fire, flood, theft, freezing, vandalism,
riot, explosion, or objects striking the vehicle.
• Misuse of the vehicle, such as driving over curbs, overloading,
racing, or using the vehicle as a stationary power source.
• Alterations or modifications of the vehicle (including changes to
the body, chassis, or components) carried out on the vehicle, at
any time during its lifetime, by non-approved repairers or body
repair centres and shops, tampering with the vehicle, tampering
with the emission systems or with other parts that affect these
systems.
• Disconnection or alteration of the odometer, or where the actual
mileage cannot be determined due to the odometer being
inoperative for an extended period of time.
• Use of contaminated or incorrect fuel or fluids or application of
unauthorized chemicals by the customer.
B.6
Aston Martin Warranty
4.3 Damage Caused by Use or the Environment
Surface rust, deterioration and damage of paint, trim, upholstery and
other appearance items that result from use and / or exposure to the
elements are not covered under any of the Warranties.
The Warranties do not cover:
• Stone chips, scratches
• Lightning, hail damage
• Dints or dents
• Windstorm damage
• Road salt, tree sap
• Earthquake damage
• Bird and insect droppings
• Freezing, water or flood damage
• Cuts, burns, punctures or tears
• Windshield stress cracks
• Rodent damage
• Incorrect polishing of paint surface.
4.4 Damage Caused by Failure to Maintain or Incorrect
Maintenance
Damage caused by failure to maintain the vehicle, incorrect
maintenance of the vehicle, or using the wrong fuel, oil, lubricants, or
fluids is not covered under the Warranties. Refer to the Specifications
chapter of the Owner’s Guide for correct fluid levels, and for
information on the correct ways to maintain your vehicle.
Examples of important maintenance procedures that need to be
done correctly are:
• Oil changes
• Cleaning and polishing
• Oils, lubricants and other fluids
• Engine tune-up
• Oil and air filters
• Wiper blades
• Brake pads and lining
• Tire rotation, inflation
• Clutch linings
• Wheel alignments and tire balancing.
4.5 Other Items and Conditions Not Covered by the
Warranties
The Warranties do not cover:
• The installation or use of a non-Aston Martin part (other than a
certified emissions part) or any part (Aston Martin or non-Aston
Martin) designed for off-road use only installed after the vehicle
leaves the control of Aston Martin, if the installed part fails or
causes an Aston Martin part to fail.
• Damage to, or caused by, non-approved accessories such as
alarms, telephones.
• Damage to, or caused by, non-approved snow chains or towing
devices.
• Damage caused by failure to maintain adequate levels of fuel in
your vehicle.
• Vehicles that have been labeled or branded as being ‘dismantled’,
‘fire’, ‘flood’, ‘junk’, ‘rebuilt’, ‘reconstructed’, ‘salvaged’ – this will
void the Warranties.
• Vehicles that have been determined as a ‘total loss’ by an
insurance company, or other official body – this will void the
Warranties.
B.7
Aston Martin Warranty
• Service adjustments, wear items and alignments after one (1) year
or 10,000 miles, whichever occurs first.
• Use of alternative fuels: Aston Martin does not recommend or
approve of the use of Liquid Petroleum gas or Compressed
Natural gas. Damage caused by the use of alternative fuels or fuel
additives is not covered by the vehicle warranty.
• Normal wear or worn out tires. Tires will not be replaced (unless
required by a warranty repair) for wear or damage including a)
tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks; and b) tire damage due to under or
over inflation, tire chain use, racing, spinning (including when
stuck in snow or mud), incorrect mounting or dismounting, or tire
repair.
• Vehicles that have had the odometer disconnected, altered, or
inoperative for an extended period of time with the result that the
actual mileage cannot be determined.
• Use of a fuel not approved or recommended by Aston Martin in
the Owner's Guide is considered misfuelling, and that any
damage resulting from misfuelling is not covered by the vehicle
warranty.
4.6 Wear and Tear Items
Items that are subject to wear and tear are generally divided into two
categories, namely those specified for replacement or adjustment
during scheduled maintenance and those that require replacement
or adjustment dependent upon conditions of use.
a) Scheduled Maintenance Items
The items listed below are covered by the Vehicle Warranty up to the
first scheduled change point that replacement or adjustment is
required during scheduled maintenance operations.
• Drive belts
• Spark plugs
• Oil, air, pollen and fuel filters.
The period of warranty cover for any item may not exceed the
time and distance limitation of the vehicle warranty.
b) Other Items
The items listed below are recognized as having a limited service life
or are subject to wear or damage. However, these items are covered
by the vehicle warranty for up to one year or the first service, which
ever occurs first.
• Wiper blades
• All light bulbs
Xenon headlamp light bulbs and instrumentation light bulbs are
covered by the full vehicle warranty.
• Wheel alignment and balancing
• Adjustments, including but not limited to: headlamp and hinged
panel adjustments, suspension tightening, steering geometry
adjustments, emission and fuel systems checks and parking brake
cable adjustments.
• Remote transmitter batteries.
Brake pads, brake rotors and other friction related components
are not covered when replacement is due to wear and tear, but they
are covered against manufacturing defects for the duration of the
Vehicle Warranty.
B.8
Aston Martin Warranty
c) Consumables
Replacement or ‘top-up’ of consumable fluids, e.g. oils, anti-freeze,
brake fluid, windshield wash solution and refrigerant, is only covered
when they are used as part of a warranty repair.
5 Customer Satisfaction Campaigns
In order to maintain a high level of customer confidence and
satisfaction with Aston Martin products, Aston Martin may
periodically determine that certain service procedures are necessary,
and will assume costs for same, in whole or in part, independent of
the New Vehicle Limited Warranty. When repairs to your vehicle are
covered by the terms of one of these policy adjustments, your Aston
Martin Dealer will advise you of the extent to which Aston Martin will
pay either for parts, or for labor, or both.
If you have a question regarding a possible extra-Warranty
adjustment, an authorized Aston Martin Dealer or Aston Martin can
provide the details when the year, model and Vehicle Identification
Number (VIN) are supplied.
Aston Martin reserves the right to make modifications in vehicles
manufactured or sold by them at any time without incurring any
obligation to make the same or similar modifications in vehicles
previously manufactured or sold by them.
6 Anti-Perforation Corrosion Warranty
The vehicle bodywork is protected by an Anti-Perforation Corrosion
Warranty. Should any part of the bodywork of the Aston Martin
vehicle be perforated the panel(s) affected by the perforation will be
repaired or replaced. The term ‘perforation’ means a hole that
penetrates from the inner surface of a body panel or box section
outwards. A pre-condition of supporting this Warranty is an annual
Dealer inspection (Refer to ’Service’, page A.1).
B.9
Aston Martin Warranty
7 Emissions Defect Warranty
7.1 Federal Requirements
Aston Martin provides coverage under the Emissions Defect Warranty
(including labor and diagnosis) for repairs of emissions related parts
which become defective on vehicles with the following years of
service or mileage (whichever occurs first):
During the Warranty coverage period, Aston Martin warrants that:
• Your vehicle or engine is designed, built and equipped to meet (at
the time it is sold) the applicable emissions regulations of the US
Environmental Protection Agency (EPA).
• Your vehicle or engine is free from defects in factory-supplied
Materials or workmanship that could prevent it from conforming
with applicable EPA regulations.
• You will not be charged for repair, replacement, or adjustment of
defective Emissions Related Parts (defined under section 8.2,
What is Covered).
8 Emissions Performance Warranty
8.1 Federal Requirements
If your vehicle is registered in a State where the State or Local
Government has an EPA - approved inspection and maintenance
program, any repairs which are required on your vehicle may also be
covered under the Emissions Performance Warranty if your vehicle
has the following years service or mileage (whichever occurs first) and
if you meet certain conditions noted below:
Under the Emissions Performance Warranty, Aston Martin will repair,
replace, or adjust (with no charge for labor, diagnosis, or parts) any
emissions control device or system, if you meet all of the following
conditions:
• You have maintained and operated your vehicle according to the
instructions on correct care and scheduled maintenance
contained in the Owner’s Guide
• Your vehicle fails to conform, during the warranty coverage
period to the applicable national EPA standards, as determined by
an EPA approved inspection and maintenance program
• You are subject to a penalty or sanction under local, State or
Federal Law because your vehicle has failed to conform to the
emissions standards (a penalty or sanction includes being denied
the right to use your vehicle)
• Your vehicle has not been tampered with, misused, or abused
The Emissions Performance Warranty will not apply to your
vehicle if the diagnosis on your vehicle shows your vehicle will
pass the applicable State or Local Government test using test
procedures and standards set by the EPA
Parts Years in Service Mileage
Emissions Related Parts 3 36,000
Certain Emissions Parts
1
1.
Means the catalytic converter, the electronic emissions control unit (PCM)
and / or the on-board emissions diagnostic device.
8 80,000
Parts Years in Service Mileage
Emissions Related Parts 2 24,000
Certain Emissions Parts
1
1.
Means the catalytic converter, the electronic emissions control unit (PCM)
and / or the on-board emissions diagnostic device.
8 80,000
B.10
Aston Martin Warranty
8.2 What is Covered
If the following parts contain an emissions- related defect (an
‘Emissions Related Part’) they will be covered by both the Emissions
Defect Warranty (set out in section 7) and the Emissions Performance
Warranty:
• Air and Fuel Feedback Control System and Sensor
• Air Induction System
• Altitude Compensation System
• Catalytic Converter
• Cold Start Enrichment System
• Controls for Deceleration
• Electronic Ignition System
• Electronic Engine Control Sensors and Switches
• Engine Coolant Thermostat Assembly
• Engine Control Module
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and
Associated Parts
• Exhaust Heat Control Valve
• Exhaust Manifold and gasket
• Fuel Filler Cap and Neck Restrictor
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank & Fuel Delivery Module
• Ignition Coil or Control Module
• Intake Manifold
• Malfunction Indicator Lamp (MIL)
• System PCV System and Oil Filler Cap
• Secondary Air Injection Valve, Secondary Air Injection pump and
Associated Parts
• Spark Control Components
• Spark Plugs and Ignition Coils and Wires
• Throttle Body Assembly
• Transmission Control Module
• Volume Air Flow Sensor
Some items and equipment in this list may not be installed to this
vehicle and therefore may not be applicable.
Also covered by the Emissions Defect Warranty and the Emissions
Performance Warranty are all emissions-related bulbs, hoses, clamps,
brackets, tubes, gaskets, seals, belts, connectors, and wiring harnesses
that are used with components in the list of parts set out above.
8.3 Parts Replaced on Regular Maintenance Schedules
Parts that should be replaced on a certain recommended
maintenance schedule, remain under warranty until, (a) the first
replacement time that is specified under Service in your Owner’s
Guide or, (b) the time or mileage limits of the Federal Defect and
Performance Warranties (whichever occurs first). Aston Martin
maintains a complete list of parts covered by Emissions Warranties.
For more details about the specific parts covered by the Emissions
Defect Warranty, contact Aston Martin or Aston Martin Lagonda of
North America Inc.1.1 Warranty Communications
B.11
Aston Martin Warranty
8.4 What is Not Covered
Aston Martin may deny you coverage under the Emissions Warranties
if your vehicle or a part does not contain an emissions-related defect
or has failed due to abuse, neglect, incorrect maintenance,
unapproved modifications, or it concerns any items included in
section 4 (What is not covered under the Warranties).
9 California Emissions Warranties
9.1 Your Warranty Rights and Obligations
This Warranty is applicable if your vehicle is both:
a) Registered in California, or other States adopting California
emission and warranty regulations.
1
b) Certified for sale in California as indicated on the vehicle emission
control information label.
Aston Martin and the California Air Resources Board are pleased to
explain the emission control system Warranty on your Aston Martin
vehicle.
In California, new motor vehicles must be designed, built, and
equipped to meet the State's stringent anti-smog standards.
Aston Martin must warrant the emission control system on your
vehicle for the periods of time listed under the Manufactures’
Warranty Coverage, provided there has been no abuse, neglect, or
incorrect maintenance of your vehicle.
Your emission control system may include parts such as the fuel
injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and
other emissions-related assemblies.
Where a warrantable condition exists, Aston Martin will repair your
vehicle at no cost to you including diagnosis, parts, and labor.
9.2 Manufacturer's Warranty Coverage
For vehicles eligible for coverage under the California Emissions
Warranty, if your vehicle is:
a) Three years in service or has mileage of 50,000 mile (whichever
first occurs):
• If your vehicle fails a Smog Check inspection, all necessary repairs
and adjustments will be made by Aston Martin to make sure that
your vehicle passes the inspection. This is your Emission Control
System Performance Warranty.
• If an emission related part (as defined in section 9.4) on your
vehicle is defective, the part will be repaired or replaced by Aston
Martin. This is your Short-Term Emission Control System
Defects Warranty.
1.
Other States adopting California emissions and warranty regulations:
Passenger car & light-duty trucks (up to 8,500 pounds GVWR) – California,
Connecticut, Maine, Massachusetts, New Jersey, Oregon, Pennsylvania,
Rhode Island, Vermont, Washington and any other States that adopt the
California emissions and warranty regulations from time to time.
B.12
Aston Martin Warranty
b) Seven years in service or has mileage of 70,000 mile (whichever
first occurs):
• If an emission related part (as defined in section 9.5) on your
vehicle is defective, the part will be repaired or replaced by Aston
Martin. This is your Long-Term Emission Control System
Defects Warranty.
9.3 Owner's Warranty Responsibilities
As the vehicle owner or lessee, you are responsible for the
performance of the required maintenance listed in the Owner's
Guide. Aston Martin recommends that you retain all receipts
covering maintenance on your vehicle, but Aston Martin cannot deny
warranty coverage solely for the lack of receipts or for your failure to
check the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to an Aston Martin
Dealer as soon as a problem exists. The warranty repairs should be
completed in a reasonable amount of time, not to exceed 30 days.
Aston Martin may deny warranty coverage if your vehicle or a part
has failed due to abuse, neglect, improper maintenance, or
unapproved modifications.
If you have any questions regarding your warranty rights and / or
responsibilities, or if you want to report what you believe to be
violations of the terms of this Warranty, you may contact Aston
Martin Lagonda of North America Inc. After Sales Department:
Tel: (949) 379 3104
or the California Air Resources Board at:
State of California Air Resources Board,
9528 Telstar Avenue,
El Monte,
California 91731
9.4 What is Covered under the Short Term Emission
Control System Defects Warranty
The parts in the following list are covered by Emission Control System
Defects Warranties, which apply to every California model vehicle
manufactured from, and including, 2004.
• Air and Fuel Feedback Control System and Sensor
• Air Induction System
• Altitude Compensation System
• Catalytic Converter
• Cold Start Enrichment System
• Controls for Deceleration
• Electronic Ignition System
• Electronic Engine Control Sensors and Switches
• Engine Coolant Thermostat Assembly
• Engine Control Module
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and
Associated Parts
• Exhaust Heat Control Valve
• Exhaust Manifold and gasket
• Fuel Filler Cap and Neck Restrictor
B.13
Aston Martin Warranty
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank and Fuel Delivery Module
• Ignition Coil or Control Module
• Intake Manifold Malfunction Indicator Lamp (MIL) System
• PCV System and Oil Filler Cap
• Secondary Air Injection Valve, Secondary Air Injection pump and
Associated Parts
• Spark Control Components
• Spark Plugs and Ignition Coils and Wires
• Throttle Body Assembly
• Transmission Control Module
• Volume Air Flow Sensor.
Some items and equipment in this list may not be installed to this
vehicle and therefore may not be applicable.
9.5 What is Covered under the Long Term Emission
Control System Defects Warranty
10 How do I get Service under the Emissions
Warranties
To get service under your Emissions Warranties, take your vehicle to
any Aston Martin Dealer as soon as possible after it has failed an EPA
- approved test or a California Smog Check inspection. You must
show the Dealer the document that states your vehicle has failed the
test. The Dealer will decide whether the repair is covered by the
Warranty. If the Dealer cannot make a decision with regard to
coverage under your Emissions Warranty, the Dealer shall forward
the query to Aston Martin.
Aston Martin shall procure to make a final decision within 30 days
after you bring your vehicle in for repair. (The decision will be made
within a shorter time if the law requires you to have the vehicle
repaired more quickly in order to avoid additional penalties.)
However, if you request a delay, agree to a delay, or if a delay is
caused by an event for which neither Aston Martin nor your Aston
Martin Dealer is responsible, the deadline for determination does not
have to be met by Aston Martin.
If a question about Emissions Warranty coverage is referred to Aston
Martin, you will be notified by Aston Martin in writing if your claim
for Emissions Warranty coverage is denied. The notice will explain
the basis for denying your claim.
Part Description V8 Vantage DB9 / DBS /
Rapide
Camshaft Position Sensor x
Carbon Canister x x
Catalytic Converters x x
Engine Control Module x x
Exhaust Gas Oxygen Sensors x
Exhaust Manifolds x x
Fuel Delivery Module x x
Fuel Level Sender x
Fuel Rail Assembly x x
Fuel Tank x x
Inlet Manifold x
Rear Exhaust Muffler x
Secondary Air Injection Hoses x
Secondary Air Injection Pump x
Throttle Assembly x x
B.14
Aston Martin Warranty
11 How do I handle Emergency Repairs to make
sure they do not affect the Emissions Warranties
Aston Martin strives to make sure that services are available to
conduct emergency repairs on your vehicle when necessary.
However, occasionally, Aston Martin may not be able to perform
emergency repairs for reasons outside of its control.
If your vehicle requires an emergency repair on Emission Related
Parts and an Aston Martin Dealer is ‘unavailable or unable to perform
the necessary repairs’ (defined below), you may, but only as a last
resort, procure repairs by someone other than an authorized Aston
Martin Dealer (a ‘Third Party’).
If the Dealer or, failing a decision by the Dealer, Aston Martin,
determines that such repair is covered under Warranty, Aston Martin
will reimburse you for the cost of such repairs, including diagnosis.
Make sure that you obtain and take the following to your Aston
Martin Dealer within 30 days of the repairs having been performed:
a) The parts that are replaced, and
b) A receipt for the work.
The term ‘unavailable or unable to perform the necessary repairs’
means:
• If you have informed Aston Martin of the required emergency
repairs and either Aston Martin or the Aston Martin Emergency
Service roadside assistance service provider is unable to take your
vehicle to an accessible authorized Aston Martin Dealer.
• If an authorized Dealer is unable to perform the necessary repairs.
• If an authorized Dealer does not have the warranted part
required to perform the necessary repairs.
Aston Martin shall only reimburse you if the repairs are conducted by
a Third Party within 30 days from the time you first bring your vehicle
to the Dealer for repairs and the time it is repaired by the Third Party.
Any repair that is not completed within the 30 day period may (at
Aston Martin’s discretion) constitute an emergency and any
equivalent replacement part may be used in an emergency situation.
If Aston Martin determines that the repair is covered under Warranty,
Aston Martin will reimburse you for the repair expenses if:
a) It does not exceed the Aston Martin's suggested retail price for all
warranted parts that are replaced and,
b) The labor charges do not exceed the Aston Martin's recommended
time allowance for the Warranty repair and the labor charges are
reasonable and similar to those charged by a repairer of similar
geographical location.
B.15
Aston Martin Warranty
12 What Replacement Parts should I use
Aston Martin recommends that you use genuine Aston Martin
replacement parts. However, when you are having non-Warranty
work done on your vehicle, you may choose to use non-Aston Martin
parts of equivalent specification.
If you decide to use non-Aston Martin parts, make sure that they are
equivalent to Aston Martin parts in performance, quality and
durability. If you use replacement parts that are not equivalent to
Aston Martin parts, your vehicle's emissions control systems may not
work as effectively, and you may jeopardize your Emissions Warranty
coverage.
The maintenance, replacement, or repair of emissions control
devices or systems, the cost of which is not covered by the
Warranties, can be performed by any automotive repair
establishment or individual using non-Aston Martin parts.
For vehicles within the Warranty period, Aston Martin will repair at
no cost to the owner, under the Federal Emissions Warranty, covered
emission failures caused by correctly installed Aston Martin parts or
non-Aston Martin parts that have been ‘certified’ by the U.S.
Environmental Protection Agency (EPA). Aston Martin is not
responsible for the cost of repairing any emission failures caused by
non-Aston Martin parts that have not been ‘certified’ by the EPA.
13 Preserve Your Emissions Warranty
If you do not maintain your vehicle correctly, Aston Martin may have
the right to deny you coverage under any of its Emissions Warranties.
To have repairs made under the Emissions Warranties, you may be
required to show that you have followed Aston Martin's instructions
on correctly maintaining and using your vehicle, in accordance with
the instructions set out in the Owner’s Guide. Make sure that you
save your service receipts and keep accurate records of any
maintenance work performed.
If you are not satisfied with the handling of a Warranty matter, you
may contact Aston Martin Lagonda of North America Inc. If you need
more information about getting service under the Federal Emissions
Performance Warranty, or if you want to report what you believe to
be violations of the terms of this Warranty, you may contact:
Director Vehicle Program and Compliance Division (6505J),
Environmental Protection Agency,
401 M Street, S.W,
Washington,
DC 20460
14 Customer Satisfaction
If you are not satisfied with any Warranty repairs performed by an
authorized Aston Martin Dealer and feel that you have a legitimate
Warranty concern that is not being addressed to your satisfaction,
follow the steps recommended below for the best resolution.
Step 1: Raise your concerns with the authorized Dealer Service
Manager.
If you feel it would help clarify any concern, you should accompany
the Service Manager on test drive of vehicle to demonstrate your
issues and concerns. Often simply voicing your concerns directly to a
manager or with the trained technician results in a satisfactory repair.
Step 2: If you are still not satisfied, contact dealership owner or
General Manager.
Often raising an unresolved issue to a General Manger will benefit all
involved and bring a focussed effort from all parties involved.
Step 3: If you are still not satisfied, bring concerns to Aston Martin
Lagonda of North America Inc. Regional After Sales Manager or
Operations Manager.
All authorized Aston Martin Dealers have the contact details of the
relevant After Sales and Operations Managers. Ask for the Aston
Martin contact information and it will be gladly supplied.
B.16
Aston Martin Warranty
Step 4: If you are still not satisfied, either:
a) Seek arbitration
All disputes relating to the Warranty or the Extended Service Contract
shall be resolved by binding arbitration under the Rules of
Commercial Arbitration of the American Arbitration Association
including its Supplementary Procedures for Consumer Related
Disputes, before a single arbitrator who shall be bound by the terms
of this Document. To maintain the highest quality of service and for
staff training purposes, telephone calls to Aston Martin may be
monitored and / or recorded.
b) If your dispute is in the State of California, contact the Better
Business Bureau (BBB)
The BBB program is only in effect in the State of California, but
steps one through three should be followed for quickest result.
As a final step to make sure that your concerns are being fairly
considered, Aston Martin has agreed to participate in a dispute
settlement program administered by the BBB, at no cost to the
customer.
Refer to section 15 for further details of the BBB.
15 The Better Business Bureau (BBB) Auto Line
Program
(California only)
The Better Business Bureau (BBB) works with manufacturers and their
customers in an attempt to reach a mutually acceptable resolution of
any Warranty related concerns. If a Warranty concern has not been
resolved using the three-step procedure outlined in Customer
Satisfaction (Refer to ’14 Customer Satisfaction’, page B.15), you may
be eligible to participate in the BBB Auto Line Program.
The BBB Auto Line Program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will
contact both you and Aston Martin to explore options for settlement
of the claim. If an agreement is not reached during mediation and
your claim is eligible, you may participate in the arbitration process
and the BBB will schedule an arbitration hearing so that you can
present your case in an informal setting before an impartial person.
The arbitrator will consider the testimony provided and make a
decision after the hearing.
You are not bound by the decision, but should you choose to accept
the BBB Auto Line decision, Aston Martin shall abide by the accepted
decision as well.
Disputes submitted to the BBB Auto Line Program are usually
decided within 40 days after you file your claim with BBB. If you wish
to use the program and you qualify for participation, you will be
required to provide the following information:
• Your name and address
• The Vehicle Identification Number (VIN)
• The make, model and year of your vehicle
• A description of the problem with your vehicle.
BBB AUTO LINE will also ask you for other information that may help
resolve your concerns, such as the purchase price of your vehicle, the
vehicle's current mileage, and copies of repair orders.
Upon receipt of such information, BBB will review the claim for
eligibility under the Program Summary Guidelines.
You are required to resort to BBB AUTO LINE before exercising rights
or seeking remedies under the Federal Magnuson-Moss Warranty
Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the
applicable State ‘Lemon Law’, you are also required to resort to BBB
AUTO LINE before exercising any rights or seeking remedies under
the ‘Lemon Law’. If you choose to seek remedies that are not created
by the Magnuson-Moss Warranty Act or the applicable State ‘Lemon
Law’, you are not required to first use BBB AUTO LINE.
B.17
Aston Martin Warranty
For more information about BBB AUTO LINE, including current
eligibility standards, call 1-800-955-5100, visit the BBB website at
or write to the BBB at:
BBB AUTO LINE,
4200 Wilson Boulevard,
Suite 800 Arlington,
VA 22203
16 State Warranty Enforcement Laws
These State laws (sometimes called ‘lemon laws’) allow owners to
receive a replacement vehicle or a refund of the purchase price,
under certain circumstances. The laws vary from State to State.
To the extent your State Law allows, Aston Martin requires that you
first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. This will give us the
opportunity to make any necessary repairs before you pursue the
remedies provided by your State’s law.
In other States, where not specifically required by State Law, Aston
Martin requests that you send us written notification to:
National After Sales Manager,
Aston Martin Lagonda of North America Inc.,
9920 Irvine Center Drive,
Irvine CA 92618
17 Aston Martin Extended Service Contract
You may purchase an Aston Martin Extended Service Contract (ESC)
which shall protect your vehicle for an extended period after the
expiry of your New Vehicle Limited Warranty.
The ESC provides:
a) Protection against covered repair costs
1
.
b) Aston Martin Emergency Assistance roadside support.
c) Zero deductible, which means that you will not pay for covered
repairs in the case of a legitimate claim.
d) 12 or 24 months coverage across the USA and Canada.
Aston Martin offers various ESC products of varying levels of cover
dependent upon the age and mileage of the vehicle. All vehicles must
pass an Aston Martin multi-point inspection prior to the registration
of an ESC on a vehicle.
Please note that the ESC Terms and Conditions shall apply. For a full
list of the ESC Terms and Conditions, or if you would like to arrange
such cover, talk to your nearest participating Aston Martin Dealer.
1.
Wear items, neglect, force majeure and damage caused by outside
influence are excluded, and shall be left to the sole discretion of Aston
Martin.
B.18
Aston Martin Warranty
Owner Details
Name:
Address:
:
:
:
Zip Code:
Vehicle Details
Registration Plate No.:
VIN No.:
Engine No.:
Warranty Start Date:
If the vehicle is sold, the benefits of any un-expired portion of the
warranties can be transferred to the new owner.
The new owner should complete a ‘tear off’ sheet (next page) and
send the new details to:
Aston Martin Warranty Department,
Aston Martin Lagonda Limited,
Banbury Road,
Gaydon,
Warwick,
CV35 0DB,
England
Signature:
Date:
Dealer Stamp
B.19
Aston Martin Warranty
Owner Warranty Transfer (3)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
Owner Warranty Transfer (2)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
Owner Warranty Transfer (1)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
B.20
Aston Martin Warranty
B.21
Aston Martin Warranty
Owner Warranty Transfer (6)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
Owner Warranty Transfer (5)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
Owner Warranty Transfer (4)
Registration Plate No.:
VIN No.:
Odometer:
Date of Purchase:
Name:
Address:
:
:
:
Zip Code:
Telephone No.:
Signature:
Date:
B.22
Aston Martin Warranty

Related Topics

1 Aston Martin Warranties 2 New Vehicle Limited Warranty 3 New Vehicle Limited Warranty Statement 4 What is not Covered under the Warranties 5 Customer Satisfaction Campaigns 6 Anti-Perforation Corrosion Warranty 7 Emissions Defect Warranty 8 Emissions Performance Warranty 9 California Emissions Warranties 10 How do I get Service under the Emissions Warranties 11 How do I handle Emergency Repairs to make sure they do not affect the Emissions Warranties 12 What Replacement Parts should I use 13 Preserve Your Emissions Warranty 14 Customer Satisfaction 15 The Better Business Bureau (BBB) Auto Line Program 16 State Warranty Enforcement Laws 17 Aston Martin Extended Service Contract Owner Details Vehicle Details Owner Warranty Transfer

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