B.15
Aston Martin Warranty
12 What Replacement Parts should I use
Aston Martin recommends that you use genuine Aston Martin
replacement parts. However, when you are having non-Warranty
work done on your vehicle, you may choose to use non-Aston Martin
parts of equivalent specification.
If you decide to use non-Aston Martin parts, make sure that they are
equivalent to Aston Martin parts in performance, quality and
durability. If you use replacement parts that are not equivalent to
Aston Martin parts, your vehicle's emissions control systems may not
work as effectively, and you may jeopardize your Emissions Warranty
coverage.
The maintenance, replacement, or repair of emissions control
devices or systems, the cost of which is not covered by the
Warranties, can be performed by any automotive repair
establishment or individual using non-Aston Martin parts.
For vehicles within the Warranty period, Aston Martin will repair at
no cost to the owner, under the Federal Emissions Warranty, covered
emission failures caused by correctly installed Aston Martin parts or
non-Aston Martin parts that have been ‘certified’ by the U.S.
Environmental Protection Agency (EPA). Aston Martin is not
responsible for the cost of repairing any emission failures caused by
non-Aston Martin parts that have not been ‘certified’ by the EPA.
13 Preserve Your Emissions Warranty
If you do not maintain your vehicle correctly, Aston Martin may have
the right to deny you coverage under any of its Emissions Warranties.
To have repairs made under the Emissions Warranties, you may be
required to show that you have followed Aston Martin's instructions
on correctly maintaining and using your vehicle, in accordance with
the instructions set out in the Owner’s Guide. Make sure that you
save your service receipts and keep accurate records of any
maintenance work performed.
If you are not satisfied with the handling of a Warranty matter, you
may contact Aston Martin Lagonda of North America Inc. If you need
more information about getting service under the Federal Emissions
Performance Warranty, or if you want to report what you believe to
be violations of the terms of this Warranty, you may contact:
Director Vehicle Program and Compliance Division (6505J),
Environmental Protection Agency,
401 M Street, S.W,
Washington,
DC 20460
14 Customer Satisfaction
If you are not satisfied with any Warranty repairs performed by an
authorized Aston Martin Dealer and feel that you have a legitimate
Warranty concern that is not being addressed to your satisfaction,
follow the steps recommended below for the best resolution.
Step 1: Raise your concerns with the authorized Dealer Service
Manager.
If you feel it would help clarify any concern, you should accompany
the Service Manager on test drive of vehicle to demonstrate your
issues and concerns. Often simply voicing your concerns directly to a
manager or with the trained technician results in a satisfactory repair.
Step 2: If you are still not satisfied, contact dealership owner or
General Manager.
Often raising an unresolved issue to a General Manger will benefit all
involved and bring a focussed effort from all parties involved.
Step 3: If you are still not satisfied, bring concerns to Aston Martin
Lagonda of North America Inc. Regional After Sales Manager or
Operations Manager.
All authorized Aston Martin Dealers have the contact details of the
relevant After Sales and Operations Managers. Ask for the Aston
Martin contact information and it will be gladly supplied.
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