2025-2026 Audi A5 4 Door Audi connect -> Troubleshooting User Manual
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Audi connect -> Troubleshooting for Your Audi A5 4 Door Third Generation (2025-2026)

Audi connect  
1)  
Wi-Fi hotspot  
Data plans  
Applies to: vehicles with Audi connect  
When the function is turned on, the MMI's Wi-Fi  
hotspot is active and Wi-Fi devices can be con-  
nected to the hotspot.  
Data plans must be purchased in order to use cer-  
tain services ð  
page 187.  
in General information on  
Wi-Fi hotspot settings  
You can purchase data plans at my.audi.com.  
The Wi-Fi connection between the MMI and your  
Wi-Fi device is encrypted. You can change the fol-  
lowing information if needed.  
WARNING  
Always follow the information found in ð  
in General information on page 187.  
Access point (SSID): name of the Wi-Fi hot-  
spot.  
Password: an initial password was set at the  
factory in the MMI. Audi recommends changing  
the initial password. Only use secure passwords  
that conform to the general guidelines for se-  
cure passwords. Follow the system instruc-  
tions.  
Note  
Always follow the information found in ð in  
General information on page 187.  
Tips  
Depending on the country, you may be able  
to use the myAudi app or my.audi.com.  
Depending on the country, there may be re-  
strictions on the use of data plans (such as  
mobile phone service providers) when driv-  
ing in other countries.  
Allow data connection through Wi-Fi  
When the function is turned on, mobile devices  
can use the Internet connection through the Wi-  
Fi hotspot. Depending on the country, data pack-  
ets may be required to do this.  
If selling your vehicle, you should delete the  
vehicle from the customer portal for the  
mobile phone service provider to avoid be-  
ing charged for additional purchases.  
WARNING  
Always follow the information found in ð  
in General information on page 187.  
Note  
Always follow the information found in ð in  
General information on page 187.  
Tips  
The name of the Wi-Fi hotspot and the Blue-  
tooth name are automatically compared  
when there are changes.  
Troubleshooting  
Applies to: vehicles with Audi connect Infotainment  
The information that follows lists some trouble-  
shooting options. They depend on vehicle equip-  
ment.  
1)  
Not available in every market.  
192  
Audi connect  
Problem  
Solution  
Some Audi connect Infotainment services must be activated or  
Audi connect Infotainment serv-  
ices: individual Audi connect Info- configured through your personal myAudi account before using  
tainment services are grayed out or them for the first time. You can find detailed information online  
not available.  
at my.audi.com.  
Wi-Fi hotspot: it is not possible to Check if Wi-Fi hotspot is activated in the MMI ðpage 191.  
connect through Wi-Fi.  
Delete all existing Wi-Fi connections on your mobile device and  
restart it.  
193  

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