2018-2026 Audi Q8 SUV Audi connect User Manual
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Audi connect for Your Audi Q8 SUV First Generation (2018-2026)

Audi connect  
phone service provider and especially when  
using in other countries. A flat rate data  
plan is strongly recommended. You can ob-  
tain more information from your mobile  
phone service provider.  
Audi connect  
General information  
Applies to: vehicles with Audi connect  
Depending on the country and the vehicle equip-  
ment, the following functions may be available:  
In certain situations, the Wi-Fi hotspot data  
connection may be established as a replace-  
ment for the SIM card on your Wi-Fi device.  
This feature depends on the configuration  
of your Wi-Fi device and operating system.  
This could result in fees depending on your  
mobile phone service provider, especially if  
you are using this feature while abroad. A  
flat rate data plan is strongly recommend-  
ed. For more information, contact your mo-  
bile phone service provider or refer to the  
owner's manual for your Wi-Fi device.  
You are responsible for all precautions tak-  
en for data protection, anti-virus protection,  
and protection against loss of data on mo-  
bile devices that are used, for example, to  
access the Internet through the Wi-Fi hot-  
spot.  
Audi connect Infotainment  
Audi connect vehicle control  
Audi connect apps  
WARNING  
To reduce the risk of an accident, only use  
Audi connect services and the Wi-Fi hotspot  
if the traffic situation permits. Read and fol-  
low the guidelines provided in ðpage 23,  
Information about traffic safety.  
It is only safe to use tablets, laptops, mobile  
devices and other similar devices when the  
vehicle is stationary because, like all loose  
objects, they could be thrown around the in-  
side of the vehicle in a crash and cause seri-  
ous injuries. Store these types of devices se-  
curely while driving. Also read the warnings  
in the chapter ðpage 76.  
In areas with poor GPS reception or outside  
the coverage range of the respective mobile  
phone service provider, some functions  
and/or services may not be available, it may  
not be possible to send or receive data, or  
functionality may be limited.  
Note  
Applies to: embedded SIM card usage: The  
connection costs for Audi connect Infotain-  
ment services are included in the price of  
Audi connect Infotainment during the sub-  
scription period with some exceptions.  
Please note that there may be additional  
charges when using some services. For ex-  
ample, this applies to online radio/  
podcasts, additional online data, or for In-  
ternet connections and services that use the  
Wi-Fi hotspot. Depending on the country,  
data plans may need to be purchased for  
these Internet connections and services  
ðpage 211. For additional information, see  
.  
Tips  
The availability of services depends on the  
subscription.  
Audi merely provides access to third party  
services through the MMI and does not as-  
sume any responsibility for the content and  
availability of these services.  
Use of the most up-to-date mobile network  
standard is not available in every country.  
Contact an authorized Audi dealer or au-  
thorized Audi Service Facility or your mobile  
phone service provider for additional infor-  
mation.  
Applies to: use of your own SIM card in the  
mobile phone via Wi-Fi: If you use your own  
SIM card, all data connections for all Audi  
connect Infotainment services will run  
through your SIM card. This could result in  
additional costs, depending on your mobile  
Availability, scope, providers, screen dis-  
play, and costs of services may vary depend-  
ing on the country, model, model year, end  
device and rates.  
206  
Audi connect  
All services/apps can be modified, activat-  
ed/deactivated, renamed, and enhanced  
without further notification.  
Using your own SIM card in a mobile phone  
via Wi-Fi  
Applies to: vehicles with Audi connect Infotainment and Wi-Fi  
Depending on the country and model there  
may be an app other than the “myAudi app”  
available for your vehicle. For additional in-  
formation, see .  
Depending on the country and the vehicle equip-  
ment, the MMI can connect to your own SIM card  
in a mobile phone via a Wi-Fi connection and use  
it to establish an Internet connection  
ðpage 207.  
Audi connect  
Infotainment  
Note  
Always follow the information found in ð in  
General information on page 206.  
Description  
Applies to: vehicles with Audi connect Infotainment  
With Audi connect Infotainment services, online  
information is transmitted directly to the vehicle.  
Connecting to Wi-Fi  
Applies to: vehicles with Wi-Fi  
An Internet connection is required to use Audi  
connect Infotainment. Depending on the country  
and vehicle equipment, the Internet connection  
can be established using an embedded SIM card  
(eSIM) or using your own SIM card in a mobile  
phone using Wi-Fi.  
The vehicle can use Wi-Fi to connect to a Wi-Fi  
hotspot.  
Requirement: the ignition must be turned on.  
If necessary, turn on the “Wi-Fi hotspot (tether-  
ing)” function or the “personal hotspot” on  
your mobile device.  
WARNING  
Applies to: MMI: Select on the home screen:  
Always follow the information found in ð  
in General information on page 206.  
SETTINGS > Connection settings > Wi-Fi  
Turn on the Wi-Fi function.  
Press on the desired Wi-Fi hotspot from the list  
Note  
of available networks.  
Always follow the information found in ð in  
General information on page 206.  
Follow the system instructions.  
The MMI has successfully connected to a Wi-Fi  
hotspot via Wi-Fi.  
Embedded SIM card  
Applies to: vehicles with Audi connect Infotainment and an  
embedded SIM card  
WARNING  
Always follow the information found in ð  
in General information on page 206.  
The data connection for Audi connect Infotain-  
ment services is made through an embedded SIM  
card (eSIM card) that is installed in the vehicle.  
You can use the Audi connect Infotainment serv-  
ices immediately.  
Note  
Always follow the information found in ð in  
General information on page 206.  
Note  
Tips  
Always follow the information found in ð in  
General information on page 206.  
The system complies with United States FCC  
regulations and ISED regulations ðpage 330.  
207  
Audi connect  
count at before using them for the  
first time.  
Using a Wi-Fi hotspot  
Applies to: vehicles with Wi-Fi hotspot  
You can connect up to eight Wi-Fi devices (such  
as smartphones) with the MMI Wi-Fi hotspot. If  
the MMI is connected to the Internet ðpage 207,  
the connected Wi-Fi devices can also use the  
MMI’s Internet connection.  
Tips  
A myAudi user must be logged in for some  
Audi connect Infotainment services.  
Some Audi connect Infotainment services  
must be activated at .  
Depending on the country, you may be able  
to use an Audi app or .  
For detailed information on configuration,  
visit .  
Requirement: the ignition must be turned on. De-  
pending on the country, a data packet may be  
available ðpage 211.  
Applies to: MMI: Select on the home screen:  
SETTINGS > Connection settings > Wi-Fi hot-  
spot Turn on the Wi-Fi hotspot.  
Services  
Applies to: vehicles with Audi connect Infotainment  
Applies to: MMI: Select on the home screen:  
SETTINGS > Connection settings > Wi-Fi hot-  
spot The access data for the Wi-Fi hotspot is  
displayed.  
Turn on the Wi-Fi function in your mobile device  
and connect it to the MMI Wi-Fi hotspot using  
the authentication data that is shown.  
You can use the services that are available for  
your vehicle directly in the MMI. The scope of  
services depends on the country and equipment.  
There may be changes over the service life of the  
vehicle.  
Follow any additional system prompts on your  
WARNING  
Wi-Fi device if necessary.  
Always follow the information found in ð  
in General information on page 206.  
Your device is successfully connected with the  
MMI's Wi-Fi hotspot.  
Note  
WARNING  
Always follow the information found in ð in  
General information on page 206.  
Always follow the information found in ð  
in General information on page 206.  
Functions on demand  
Note  
Displaying purchased functions  
Applies to: vehicles with functions on demand  
Always follow the information found in ð in  
General information on page 206.  
Depending on the country and vehicle equip-  
ment, you can purchase functions on demand  
through a myAudi account in the myAudi app at  
any time.  
Tips  
The system complies with United States FCC  
regulations and ISED regulations ðpage 330.  
The following options are available for displaying  
purchased functions in the vehicle.  
Audi connect  
Infotainment services  
Applies to: MMI: Select on the home screen:  
PURCHASES.  
Configuration  
Applies to: vehicles with Audi connect Infotainment  
Tips  
Some Audi connect Infotainment services must  
be configured through your personal myAudi ac-  
Equipment installed at the factory may be  
displayed as purchased functions.  
208  
Audi connect  
The availability of functions in the myAudi  
app varies depending on the country.  
Depending on the country and model there  
may be an app other than the “myAudi app”  
available for your vehicle. For additional in-  
formation, see .  
WARNING  
Always follow the information found in ð  
in General information on page 206.  
Note  
Always follow the information found in ð in  
General information on page 206.  
Messages  
Applies to: vehicles with functions on demand  
Audi connect vehicle  
control services  
If a message about a function that requires a li-  
cense is displayed, the function may no longer be  
available. Check the MMI Purchases menu to see  
if you have a license for this function or if the li-  
cense has expired. Purchase the function if neces-  
sary using functions on demand.  
Services  
Applies to: vehicles with Audi connect vehicle control  
Using Audi connect vehicle control services, you  
can perform tasks such as viewing data about  
your vehicle or control vehicle functions remote-  
ly.  
Audi connect apps  
Setup  
You can view and use services available for your  
vehicle at or through the myAudi  
app.  
Applies to: vehicles with Audi connect apps  
You must be logged in to the vehicle as a myAudi  
user to use Audi connect apps.  
Information about the services and the corre-  
sponding app was accurate at the time this man-  
ual was published. The scope of services depends  
on the country and equipment. There may be  
changes over the service life of the vehicle.  
Create a myAudi account by registering in the  
myAudi app.  
Add your vehicle to your myAudi account and  
then verify your myAudi account using one of  
the verification processes provided.  
WARNING  
Add the myAudi user to your vehicle.  
Always follow the information found in ð  
in General information on page 206.  
Driver messages, text messages, and illumi-  
nated warning and indicator lights in the ve-  
hicle always take priority over information  
from the Audi connect services. The infor-  
mation displayed by the Audi connect serv-  
ices should not cause you to take safety  
risks. This can result in the vehicle breaking  
down in traffic and to serious injuries or ac-  
cidents.  
WARNING  
Always follow the information found in ð  
in General information on page 206.  
Note  
Always follow the information found in ð in  
General information on page 206.  
Apps  
Applies to: vehicles with Audi connect apps  
Tips  
Requirement: you must be logged in to your vehi-  
cle with your myAudi user.  
Accessing specific data or controlling func-  
tions remotely depends on the charge level  
of the vehicle battery. Therefore, these  
functions only have limited availability after  
turning off the ignition.  
STORE  
You can search and install apps for your vehicle.  
209  
Audi connect  
An eSIM card establishes the Internet con-  
nection for Audi connect vehicle control  
services. The costs for this are included in  
the price of Audi connect vehicle control  
services. The mobile phone network, for ex-  
ample, must be available to use these serv-  
ices.  
Wi-Fi hotspot  
Applies to: vehicles with Wi-Fi hotspot  
Requirement: the ignition must be turned on.  
Applies to MMI: Select on the home screen:  
SETTINGS > Connection settings.  
Depending on the country and the vehicle equip-  
ment, the following functions may be available:  
Setup  
Applies to: vehicles with Audi connect vehicle control  
Wi-Fi hotspot  
Create a myAudi account by registering in the  
myAudi app or at , depending on  
your country.  
When the function is turned on, the MMI's Wi-Fi  
hotspot is active and Wi-Fi devices can be con-  
nected to the hotspot.  
Set the key user ðpage 35.  
Install the myAudi app on your mobile device  
and log in with your access information.  
Wi-Fi hotspot settings  
The Wi-Fi connection between the MMI and your  
Wi-Fi device is encrypted. You can change the fol-  
lowing information if needed.  
Tips  
Access point (SSID): name of the Wi-Fi hot-  
spot.  
Some services require you to enter a 4-digit  
PIN that you set up during registration.  
Password: an initial password was set at the  
factory in the MMI. Audi recommends changing  
the initial password. Only use secure passwords  
that conform to the general guidelines for se-  
cure passwords. Follow the system instruc-  
tions.  
Settings  
Wi-Fi  
Applies to: vehicles with Wi-Fi  
Requirement: the ignition must be turned on.  
Allow data connection through Wi-Fi  
Applies to MMI: Select on the home screen:  
When the function is turned on, mobile devices  
can use the Internet connection through the Wi-  
Fi hotspot. Depending on the country, data pack-  
ets may be required to do this.  
SETTINGS > Connection settings.  
Depending on the country and the vehicle equip-  
ment, the following functions may be available:  
Wi-Fi  
WARNING  
The MMI Wi-Fi is active when this function is  
turned on. The MMI can be connected to a Wi-Fi  
hotspot.  
Always follow the information found in ð  
in General information on page 206.  
Note  
WARNING  
Always follow the information found in ð in  
General information on page 206.  
Always follow the information found in ð  
in General information on page 206.  
Note  
Always follow the information found in ð in  
General information on page 206.  
210  
Audi connect  
Tips  
Note  
The name of the Wi-Fi hotspot and the Blue-  
tooth name are automatically compared  
when there are changes.  
Always follow the information found in ð in  
General information on page 206.  
Tips  
1)  
Depending on the country, you may be able  
to use the myAudi app or .  
Depending on the country, there may be re-  
strictions on the use of data plans (such as  
mobile phone service providers) when driv-  
ing in other countries.  
Data plans  
Applies to: vehicles with Audi connect  
Data plans must be purchased in order to use cer-  
tain services ð  
page 206.  
in General information on  
You can purchase data plans at .  
If selling your vehicle, you should delete the  
vehicle from the customer portal for the  
mobile phone service provider to avoid be-  
ing charged for additional purchases.  
WARNING  
Always follow the information found in ð  
in General information on page 206.  
Troubleshooting  
Applies to: vehicles with Audi connect Infotainment  
The information that follows lists some trouble-  
shooting options. They depend on vehicle equip-  
ment.  
Problem  
Solution  
Some Audi connect Infotainment services must be activated or  
Audi connect Infotainment serv-  
ices: individual Audi connect Info- configured through your personal myAudi account before using  
tainment services are grayed out or them for the first time. You can find detailed information online  
not available.  
at .  
Wi-Fi hotspot: it is not possible to Check if Wi-Fi hotspot is activated in the MMI ðpage 210.  
connect through Wi-Fi.  
Delete all existing Wi-Fi connections on your mobile device and  
restart it.  
1)  
Not available in every market.  
211  

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