Smartphone interface
function in the front cabin to use the smart-
phone interface.
– The MMI uses the menu language set on
your smartphone.
– Wireless Apple CarPlay*/wireless Android
Auto* is not available in all countries.
– Wireless Apple CarPlay*/wireless Android
Auto* is possible on vehicles without navi-
gation system/without a vehicle position
that can be analysed (GPS data) only if the
embedded SIM card in the vehicle is logged
in to the mobile network ðpage 255.
– If the smartphone you have connected has a
voice control feature, you can control your
smartphone using the external voice control
system ðpage 35.
– Some of the MMI functions are not available
when a smartphone interface connection is
active.
– You cannot use mobile devices via Bluetooth
when the smartphone interface is active.
– Whether the smartphone interface can be
used depends on the availability of services
provided by third parties.
– Audi only enables you to access third party
services via the MMI and accepts no respon-
sibility for the content of the services.
Troubleshooting
Applies to: vehicles with smartphone interface
Troubleshooting options are given below. They
depend on the vehicle’s equipment.
Subject
Advice
Smartphone inter- Check the battery charge level on your smartphone.
face cannot be
called up.
Check the USB adapter and use a different one if necessary.
Check whether Android Auto or Apple CarPlay is available in your country.
Android Auto: Check that the Android Auto app is installed on your smartphone.
Connecting the
Check that you are using the correct USB adapter and that the USB adapter is
smartphone to the connected correctly to your smartphone and to the USB port with charging func-
MMI fails.
tion ðpage 288.
Apple CarPlay: Check that Apple CarPlay is activated on your iPhone.
Android Auto: Check in the Android Auto app whether Android Auto allows new
cars.
Wireless connec-
tion between
smartphone and
MMI fails.
Apple CarPlay: Call up the settings for Bluetooth and Apple CarPlay on your
iPhone. Delete your vehicle.
Android Auto: Call up the settings for Bluetooth on your smartphone. Delete
your vehicle. Delete your vehicle in the Android Auto app as well.
Open the Connected devices menu ðpage 307. Delete your smartphone in the
menu items Telephone 1 and Smartphone interface. Repeat the connection pro-
cedure. Restart the MMI ðpage 26. Restart your smartphone.
Call up the Wi-Fi settings on your smartphone. Check whether your smartphone
has connected to the vehicle’s 5 GHz Wi-Fi. Try connecting to the 5 GHz Wi-Fi
manually.
Smartphone is not Check that you are using the correct USB adapter and that the USB adapter is
detected automati- connected correctly to your smartphone and to the USB port with charging func-
cally.
tion ðpage 288.
Check that the requirements for connecting a smartphone have been met.
305
English 
