Get MOBILITY -> Help in case of a breakdown Guide for BMW 2 Series 4 Door First Generation (2014-2021)

Help in case of a breakdown

MOBILITY

Help in case of a breakdown

To remove, release the mounts.

Vehicle equipment

This chapter describes all standard, country-spe‐

cific and special equipment available for the

model series. It may therefore describe equip‐

ment which is not installed in your vehicle, for ex‐

ample on account of the optional equipment se‐

lected or the country variant. This also applies to

safety-relevant functions and systems. Please

comply with the relevant laws and regulations

when using the corresponding functions and

systems.

First-aid kit

General

Some items in the kit have a limited shelf life.

Check the use-by dates of the contents regularly

and replace any items that have expired in good

time.

Storage

Hazard warning lights

The first-aid kit is located on the right in a stor‐

age compartment in the boot.

The button is located in the centre console.

BMW breakdown

assistance

Warning triangle

Principle

BMW Group breakdown assistance can be con‐

tacted if you require help in the event of a break‐

down.

General

In the event of a breakdown, data on the vehicle

condition is transferred to the manufacturer of

the vehicle. It is possible that malfunctions can

be remedied directly.

The warning triangle is located inside the boot

lid.

291

Help in case of a breakdown

MOBILITY

There are various ways of making contact.

▷ Via a Check Control message, see page 133.

▷ Calling with a mobile phone.

3. Control Display is switched on.

4. "Teleservice Help"

Certain vehicle functions may be restored to a

drivable condition.

▷ Via the BMW Connected app.

If this is not possible, further measures will be ini‐

tiated, for example Mobile Service will be in‐

formed.

Requirements

▷ Activated ConnectedDrive contract, equip‐

ment with intelligent emergency call or BMW

ConnectedDrive services.

Emergency call

▷ Mobile reception.

▷ The ignition is switched on.

Intelligent emergency call

Starting

Principle

When equipped with Teleservice, support is pro‐

vided first through Teleservice Diagnosis and

then by Teleservice Assistance.

The system can be used to trigger an emer‐

gency call automatically or manually in emer‐

gency situations.

Via iDrive:

General

1. "ConnectedDrive"

Press the SOS button in an emergency only.

2. "BMW Assistance"

Intelligent emergency call establishes a connec‐

tion with the BMW emergency call centre.

3. "BMW Roadside Assistance"

Contact with the manufacturer's breakdown

assistance is established.

Even if no emergency call is possible through the

BMW intelligent emergency call system, an

emergency call will still be placed with a public

rescue coordination centre. This depends on

factors such as the specific mobile telephone

network and national regulations.

A telephone number may be displayed. Se‐

lect it to dial the telephone number using a

connected mobile telephone.

Teleservice Diagnosis

For technical reasons, it might not be possible to

make an emergency call in highly adverse condi‐

tions.

Teleservice Diagnosis enables the detailed vehi‐

cle data required for diagnosis to be transferred

via mobile communications. This data is transfer‐

red automatically.

Teleservice Assistance

Teleservice Assistance is a country-specific fea‐

ture that enables a more in-depth diagnosis of

the vehicle via mobile telephony.

Teleservice Assistance can be started after a

prompt by the service specialist.

1. Park the vehicle safely.

2. Apply the parking brake.

292

Help in case of a breakdown

MOBILITY

When an emergency call is sent via BMW,

data is sent to the emergency call centre in

order to decide what rescue measures are re‐

quired. The data may include, for example,

the current position of the vehicle, if this can

be determined. If questions posed by the

emergency call centre remain unanswered,

rescue measures are implemented automati‐

cally.

Overview

If you can no longer hear the emergency call

centre through the loudspeakers, the hands-

free system may be faulty. However, the

emergency call centre may still be able to

hear you speak.

SOS button in the roof lining.

Operating requirements

▷ Emergency call system is functional.

▷ The ignition is switched on.

The emergency call centre ends the emergency

call.

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle is activated.

Fire extinguisher

Principle

Automatic triggering

The fire extinguisher can be used to put out vehi‐

cle fires.

In certain circumstances, for example deploy‐

ment of the airbags, an emergency call may be

placed automatically immediately after an acci‐

dent of corresponding severity. An automatic

emergency call is not affected by pressing the

SOS button.

General

Depending on the vehicle's equipment and na‐

tional-market version, the vehicle may have a fire

extinguisher.

Manual triggering

Overview

1. Tap on cover flap.

The fire extinguisher is located at the front of the

front passenger seat.

2. Press and hold the SOS button until the LED

on the button is illuminated green.

▷ The LED is illuminated green when the emer‐

gency call is activated.

Safety note

If a cancellation request is displayed on the

Control Display, the emergency call can be

cancelled.

WARNING

Incorrect use of the fire extinguisher can cause

injury. There is a danger of injury. Observe the

information below when using the fire extin‐

guisher:

If the situation permits, wait in the vehicle un‐

til voice contact has been established.

▷ The LED flashes green when the connection

to the emergency number has been estab‐

lished.

293

Help in case of a breakdown

MOBILITY

▷ Do not inhale the extinguishing agent. If

the extinguishing agent is inhaled, move

the casualty out into the fresh air. If the

casualty experiences breathing difficulties,

contact a doctor immediately.

Starting assistance

General

If the vehicle battery is discharged, the engine

can be started from another vehicle's battery us‐

ing two jump leads. Only use jump leads with

fully insulated terminal clamps.

▷ Do not allow the extinguishing agent to

come into contact with the skin. Pro‐

longed contact with the extinguishing

agent can cause the skin to dry out.

Safety notes

▷ Do not allow the extinguishing agent to

come into contact with the eyes. If it does

come into contact with the eyes, rinse

them immediately with plenty of water. In

case of prolonged discomfort, contact a

doctor.

DANGER

Touching live components can result in an

electric shock. There is a danger of injury or

even death. Do not touch any components that

could be live.

Removing the fire extinguisher

Open the buckles on the retaining strap.

WARNING

Using the fire extinguisher

To use the fire extinguisher, follow the manufac‐

turer's instructions on the fire extinguisher and

the information supplied with it.

Connecting the jump leads in the wrong se‐

quence can cause sparks. There is a danger of

injury. Please comply with the correct se‐

quence when connecting.

Stowing the fire extinguisher

1. Insert the fire extinguisher into the holder.

2. Hook in and close the buckles.

NOTE

Contact between the bodywork of the two ve‐

hicles can result in a short circuit during starting

assistance. There is a risk of material damage.

Make sure there is no contact between the

bodywork.

Maintenance and refilling

Have the fire extinguisher checked every 2 years

by a Service Partner of the manufacturer or an‐

other qualified Service Partner or a specialist

workshop.

Preparations

1. Check whether the battery in the other vehi‐

cle shows 12 volts. Information about the

voltage is provided on the battery.

Take note of the next maintenance date for the

fire extinguisher.

Replace the fire extinguisher after use or have it

refilled.

2. Switch off the engine of the other vehicle.

3. Switch off any power consumers in both ve‐

hicles.

294

Help in case of a breakdown

MOBILITY

tery or the corresponding engine or body

earth connection on the other vehicle.

Jump-starting connections

5. Connect the second terminal clamp to the

negative terminal of the battery or to a corre‐

sponding engine or body earth connection on

the vehicle being started.

Starting the engine

Never use spray products to start the engine.

1. Start the engine of the other vehicle and al‐

low it to run for a few minutes at a slightly

higher idle speed.

The jump-starting connection in the engine

compartment serves as the positive battery ter‐

minal.

If starting a diesel vehicle: allow the engine of

the other vehicle to run for approximately

10 minutes.

Open the cover of the jump-starting connection.

2. Start the engine of the vehicle to be started in

the usual way.

If an initial attempt to start the engine fails,

wait a few minutes before trying again to al‐

low the discharged battery to recharge.

3. Allow both engines to run for a few minutes.

4. Disconnect the jump leads in reverse order to

connection.

The battery negative terminal is the body earth

or a special nut.

Check the battery and have it recharged if nec‐

essary.

Connecting the cables

Do not deviate from the procedure described be‐

low, otherwise personal injury could result or

both vehicles could be damaged.

Tow-starting and towing

Safety note

1. Open the cover of the BMW jump-starting

connection.

WARNING

Due to system limitations, individual functions

may not work properly when tow-starting/

towing with activated Intelligent Safety Sys‐

tems. There is a risk of accident. Switch off all

Intelligent Safety Systems before tow-starting/

towing.

2. Connect a terminal clamp on the positive/+

jump lead to the positive terminal of the bat‐

tery or the corresponding jump-starting con‐

nection on the other vehicle.

3. Connect the second terminal clamp to the

battery's positive terminal or to the corre‐

sponding jump-starting connection on the

vehicle being started.

4. Connect a terminal clamp on the negative/–

jump lead to the negative terminal of the bat‐

295

Help in case of a breakdown

MOBILITY

Manual gearbox

NOTE

Towing or pushing the vehicle

A broken-down vehicle can be towed or pushed.

To roll or push the vehicle, see page 123.

Observe the following notes:

The vehicle may be damaged when raising and

securing it.

There is a risk of material damage.

▷ Raise the vehicle with suitable equipment.

▷ Do not raise or secure the vehicle by its

towing eye, body parts or chassis parts.

▷ Make sure that the ignition is switched on,

otherwise low-beam headlights, rear lights,

turn indicators and wipers will not be avail‐

able.

With xDrive

▷ Do not tow the vehicle with the rear axle

raised, otherwise the steering can turn.

▷ When the engine is not running, there is no

power assistance. The steering and brakes

will require extra effort to operate.

▷ Greater steering wheel movements are nec‐

essary.

▷ The towing vehicle must not be lighter than

the towed vehicle, otherwise it may be unable

to keep the towed vehicle reliably under con‐

trol.

Only have the vehicle transported on a truck bed.

▷ Do not exceed a towing speed of 50 km/h,

30 mph.

NOTE

If the vehicle is towed with one axle raised, the

vehicle can be damaged. There is a risk of ma‐

terial damage. Only have the vehicle transpor‐

ted on a truck bed.

▷ Do not exceed a towing distance of 50 km,

30 miles.

Towing truck

With driven rear axle

NOTE

The vehicle may be damaged when raising and

securing it.

There is a risk of material damage.

▷ Raise the vehicle with suitable equipment.

▷ Do not raise or secure the vehicle by its

towing eye, body parts or chassis parts.

Have the vehicle transported by a towing truck

with a hoisting frame, or hoisted onto a loading

platform.

296

Help in case of a breakdown

MOBILITY

Steptronic transmission:

transporting the vehicle

Towing other vehicles

General

Do not have the vehicle towed.

Switch on the hazard warning lights in line with

local regulations.

If the electrical system of the vehicle being

towed has failed, the vehicle must be made iden‐

tifiable to other road users, for instance by plac‐

ing a sign or the warning triangle in the rear win‐

dow.

Safety note

NOTE

If the vehicle is towed with one axle raised, the

vehicle can be damaged. There is a risk of ma‐

terial damage. Only have the vehicle transpor‐

ted on a truck bed.

Safety notes

WARNING

If the gross vehicle weight of the towing vehicle

is less than that of the vehicle being towed, the

towing eye may be pulled off or it may not be

possible to control the vehicle. There is a risk of

accident. Make sure that the gross vehicle

weight of the towing vehicle is greater than the

weight of the vehicle being towed.

Pushing the vehicle

To remove a broken-down vehicle from danger,

it can be pushed for a short distance.

To roll or push the vehicle, see page 124.

Towing truck

NOTE

If the tow bar or the towing rope is not attached

correctly, other vehicle parts can be damaged.

There is a risk of material damage. Attach the

tow bar or towing rope to the towing eye cor‐

rectly.

Only have the vehicle transported on a truck bed.

Tow bar

The towing eyes of both vehicles should be on

the same side.

NOTE

If it is impossible to avoid attaching the tow bar at

an angle, note the following:

The vehicle may be damaged when raising and

securing it.

▷ Tow bar clearance may be limited when cor‐

nering.

There is a risk of material damage.

▷ Raise the vehicle with suitable equipment.

▷ The tow bar will generate lateral forces if it is

attached at an angle.

▷ Do not raise or secure the vehicle by its

towing eye, body parts or chassis parts.

297

Help in case of a breakdown

MOBILITY

Towing rope

Thread for towing eye

Ensure that the towing rope is taut when the

towing vehicle drives off.

Use nylon ropes or straps that will allow the vehi‐

cle to be towed smoothly.

Towing eye

General

Press the marking on the edge of the cover to

push it out.

Tow-starting

Steptronic transmission

Do not attempt to tow-start or push-start the ve‐

hicle.

Always keep the screw-on towing eye in the ve‐

hicle.

Due to the Steptronic transmission, it is not pos‐

sible to start the engine by towing.

The towing eye can be screwed into the front or

rear end of the vehicle.

Have the cause of the starting problems rectified

by a Service Partner of the manufacturer or an‐

other qualified Service Partner or a specialist

workshop.

The towing eye together with the on-board tool

kit, see page 283, is located in the boot.

Using the towing eye:

Manual gearbox

▷ Only use the towing eye supplied with the ve‐

hicle and make sure that it is screwed in fully

and is tight.

If possible, do not tow-start the vehicle but start

the engine using starting assistance, see

page 294. Only tow-start when the engine is

cold if your vehicle has a catalytic converter.

▷ Only use the towing eye for towing on paved

roads.

1. Switching on the hazard warning lights,

please observe country-specific regulations.

▷ Avoid transverse loads on the towing eye, for

example do not raise the vehicle by the tow‐

ing eye.

2. Switch on the ignition, see page 112.

3. Engage 3rd gear.

Safety note

4. Tow-start with the clutch pressed and re‐

lease the clutch slowly. Press the clutch again

immediately after the engine starts.

NOTE

If the towing eye is not used as intended, the

vehicle or towing eye may be damaged. There

is a risk of material damage. Observe the notes

on using the towing eye.

298

Help in case of a breakdown

MOBILITY

5. Stop in a suitable location, remove the tow

bar or towing rope and switch off the hazard

warning lights.

6. Have the vehicle checked by a Service Part‐

ner of the manufacturer or another qualified

Service Partner or a specialist workshop.

299

MOBILITY -> Help in case of a breakdown for Your BMW 2 Series 4 Door First Generation (2014-2021)

Related Topics

MOBILITY

Popular Owner Manuals

Latest Owner Manuals