Get MOBILITY -> Breakdown Assistance Guide for BMW 2 Series 4 Door Second Generation (2021-2025)

Breakdown Assistance

MOBILITY

Breakdown Assistance

Press on the release, arrow 1, and swivel the

cover down, arrow 2.

Vehicle features and options

This chapter describes model-specific equip-

ment, systems, and functions that are currently

available, or may become available in the fu-

ture, even if they are not present in the vehicle.

First-aid kit

Additional information:

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Vehicle equipment, refer to page 8.

Hazard warning system

Some of the articles have a limited service life.

Check the expiration dates of the contents reg-

ularly and replace any expired items promptly.

Storage

Storage for the first-aid kit is provided in the

right side of the cargo area.

BMW Assist

Hazard warning system button

Principle

In the event of a breakdown, accident or if you

have any questions about the vehicle, BMW

Assist can be used to contact BMW Group's

customer support.

The red light in the button flashes when the

hazard warning system is turned on.

Warning triangle

General information

The offering depends on the vehicle equip-

ment and the national-market version.

For more information on this service, the vehi-

cle manufacturer recommends contacting an

authorized service center or the hotline/cus-

tomer support.

Starting services

1.

Apps menu

The warning triangle is located on the inside of

the tailgate.

2. "All apps"

308

Breakdown Assistance

MOBILITY

3. "BMW Assist"

4. "BMW Assist"

3. "BMW Assist"

4. "BMW Roadside Assistance" or select the

desired service.

A voice connection to customer support is be-

ing established.

Follow the displays on the control display.

A voice connection is established.

BMW Roadside Assistance

Teleservice Diagnosis

Teleservice Diagnostics enables detailed vehi-

cle data to be transmitted via cellular networks,

which is necessary for vehicle diagnosis. This

data is transmitted automatically. It may be

necessary to approve this on the control dis-

play.

Principle

BMW Group Roadside Assistance can be con-

tacted if assistance is needed in the event of a

breakdown.

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Teleservice Help

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

There are various ways of contacting BMW

Roadside Assistance.

You can launch Teleservice Help by requesting

it through BMW Roadside Assistance.

▷

Via additional text in the Check Control

message.

1. Park the vehicle in a safe place.

2. Set the parking brake.

▷

Via a call with a mobile phone.

Via the BMW app.

3. Turn on control display.

Functional requirements

4. Consent to Teleservice Help.

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

BMW Accident Assistance

▷

Cellular network reception.

Principle

Standby state is switched on.

BMW Group Accident Assistance can be con-

tacted if assistance is needed in the event of

an accident.

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

General information

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message is displayed

in the instrument cluster. In addition, a text

message appears on the control display.

1.

Apps menu

2. "All apps"

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

309

Breakdown Assistance

MOBILITY

Functional requirements

Emergency Call

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

Intelligent emergency call

▷

Cellular network reception.

Principle

Standby state is switched on.

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

Starting BMW Accident Assistance

If an accident is detected automatically

General information

A text message relating to BMW Accident As-

sistance appears on the control display.

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with an Assist system.

The connection can be established directly:

"Contact accident assistance"

Only press the SOS button in the headliner in

an emergency.

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

Additional information:

Check Control, refer to page 128.

Overview

Starting BMW Accident Assistance

manually

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

1.

Apps menu

2. "All apps"

3. "BMW Assist"

4. "BMW Accident Assistance" or select the

desired service.

The SOS button is located in the head-

liner.

Follow the displays on the control display.

A voice connection is established.

Functional requirements

▷

Standby state is switched on.

The Assist system is functional.

The integrated SIM card in the vehicle has

been activated.

310

Breakdown Assistance

MOBILITY

Automatic triggering

Malfunction

Under certain conditions, for example if the

airbags are deployed, an emergency call is au-

tomatically triggered immediately after an acci-

dent of corresponding severity. Automatic Col-

lision Notification is not affected by pressing

the SOS button.

The function of the emergency call may be im-

paired.

The LED near the SOS button flashes for ap-

proximately 30 seconds. A Check Control mes-

sage is displayed.

An emergency call may be disrupted in the fol-

lowing circumstances, among others:

Manual triggering

1. Tap the cover flap.

▷

Extended vehicle idle times.

Intense sunlight on vehicle roof.

2. Press and hold the SOS button until the

LED in the area of the button illuminates

green.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

▷

The LED is illuminated green when an

emergency call has been initiated.

If a cancel prompt appears on the control

display, the emergency call can be aborted.

Jump-starting

If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

General information

If the battery is discharged, the engine can

be started using the battery of another vehicle

and two jumper cables. Only use jumper ca-

bles with fully insulated clamp handles.

▷

The LED flashes green when a connection

to the BMW Response Center has been es-

tablished.

The BMW Response Center then makes

contact with the occupants of the vehicle

and initiates further steps to help.

Safety information

DANGER

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circumstan-

ces.

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

For this purpose, data that serves to deter-

mine the necessary rescue measures, for

instance the current position of the vehicle

when it can be determined, is transmitted

to the BMW Response Center.

Warning

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

Even if the BMW Response Center is no

longer heard through the loudspeakers, the

BMW Response Center may still be able to

hear the occupants of the vehicle.

The BMW Response Center ends the emer-

gency call.

311

Breakdown Assistance

MOBILITY

Warning

nal, or to the corresponding engine or body

ground of assisting vehicle.

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine or body ground of the ve-

hicle to be started.

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury or risk of

damage to property. Make sure that no body

contact occurs.

Starting the engine

Never use spray fluids to start the engine.

Preparation

1. Check whether the battery of the other ve-

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

If the vehicle to be started has a diesel en-

gine: let the engine of the assisting vehicle

run for approx. 10 minutes.

2. Switch off the engine of the assisting vehi-

cle.

3. Switch off any electrical components in

both vehicles.

2. Start the engine of the vehicle that is to be

started in the usual way.

If the first attempt to start the engine is not

successful, wait a few minutes before mak-

ing another attempt in order to allow the

discharged battery to recharge.

Jump-start terminals

The jump-start terminals are located in the en-

gine compartment.

Additional information:

3. Let both engines run for several minutes.

For an overview, refer to page 292.

Open the covers of the jump-start terminals.

4. Disconnect the jumper cables in the reverse

order.

Check the battery and recharge, if needed.

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components such as the

radio on the assisting and receiving vehicles.

Tow-starting and towing

Safety information

Warning

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

Individual functions may not work correctly

when towing with Forward Collision Mitiga-

tion enabled or Cruise Control switched on.

There is a risk of accident. Switch off Forward

Collision Mitigation and Cruise Control before

towing.

3. Attach the terminal clamp on the other end

of the cable to the positive battery terminal,

or to the corresponding jump-start terminal

of the vehicle to be started.

4. Attach one terminal clamp of the negative

jumper cable to the negative battery termi-

312

Breakdown Assistance

MOBILITY

Tow truck

Steptronic transmission:

Transporting the vehicle

General information

Do not transport the vehicle by towing it.

Safety information

NOTICE

The vehicle can be damaged when towing

the vehicle with a single lifted axle. There

is a risk of damage to property. The vehicle

should only be transported on a loading plat-

form.

The vehicle should only be transported on a

loading platform.

Towing other vehicles

General information

Switch on the hazard warning system, de-

pending on local regulations.

Warning

The vehicle can become damaged when lift-

ing and securing it.

If the electrical system has failed, clearly iden-

tify the vehicle being towed by placing a sign or

a warning triangle in the rear window.

There is a risk of injury or risk of damage to

property.

▷

Lift the vehicle using suitable means.

Safety information

Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to

be towed, the tow fitting can tear off or it will

not be possible to control handling. There is

a risk of accident. Make sure that the gross

vehicle weight of the towing vehicle is heavier

than the vehicle to be towed.

Pushing the vehicle

To remove a broken-down vehicle from the

hazardous area, push it for a short distance at

a speed of no more than 6 mph/10 km/h.

Additional information:

Rolling or pushing the vehicle, refer to

page 116.

Warning

Different levels of braking may occur when

towing with adaptive recuperation. There is a

risk of accident. Deactivate adaptive recuper-

ation before towing.

313

Breakdown Assistance

MOBILITY

NOTICE

Tow fitting

General information

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of damage to property.

Correctly attach the tow bar or tow rope to

the tow fitting.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

If it is impossible to avoid mounting the tow

bar at an inclination, note the following:

The screw-in tow fitting should always be car-

ried in the vehicle.

▷

Free movement is limited when cornering.

The tow fitting can be screwed in at the front

or rear of the vehicle.

The tow bar will generate lateral forces if it

is secured with an inclination.

The tow fitting is found in the onboard vehicle

tool kit.

Tow rope

Observe the following notes when using the

tow rope:

Observe the following notes when using the

tow fitting:

▷

Use only the tow fitting provided with the

vehicle.

▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

▷

Turn the tow fitting at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

Make sure the tow rope is not twisted when

fastening.

Check the attachment of the tow fitting and

tow rope in regular intervals.

▷

After use, unscrew the tow fitting counter-

clockwise.

Do not exceed a towing speed of

30 mph/50 km/h.

Use the tow fitting for towing on paved

roads only.

Do not exceed a towing distance of

3 miles/5 km.

Avoid lateral loading of the tow fitting, for

instance do not lift the vehicle by the tow

fitting.

When driving off to tow the vehicle, make

sure that the tow rope is taut.

▷

Check the attachment of the tow fitting in

regular intervals.

Additional information:

Onboard vehicle tool kit, refer to page 304.

314

Breakdown Assistance

MOBILITY

Safety information

NOTICE

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow

fitting. There is a risk of damage to property.

Follow the notes on using the tow fitting.

Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, if possible.

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

Additional information:

Jump-starting, refer to page 311.

315

MOBILITY -> Breakdown Assistance for Your BMW 2 Series 4 Door Second Generation (2021-2025)

Related Topics

Popular Owner Manuals

Latest Owner Manuals