General settings
AT A GLANCE
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"Telephone"
"Bluetooth® audio"
"Apps"
▷ The mobile phone is in power-save mode or
has only a limited remaining battery life.
Charge mobile phone.
Why does the mobile phone no longer react?
"Apple CarPlay"
▷ The applications on the mobile phone do not
function anymore.
The Bluetooth name of the vehicle is dis‐
played on the Control Display.
Switch the mobile phone off and on again.
6. Search for Bluetooth devices in the vicinity of
the mobile device.
▷ Too high or too low ambient temperatures for
mobile phone operation.
The Bluetooth name of the vehicle appears
on the mobile device display.
Do not subject the mobile phone to extreme
ambient temperatures.
Select the Bluetooth name of the vehicle.
Why can phone functions not be used via iDrive?
7. Depending on the mobile device, a control
number is displayed or the control number
must be entered.
▷ The mobile phone may not be properly con‐
figured, for instance as Bluetooth audio de‐
vice.
▷ Compare the control number displayed
on the Control Display with the control
number on the display of the device.
Connect the mobile phone with the tele‐
phone or additional phone function.
Confirm the control number on the device
and on the Control Display.
Why are no or not all phone book entries dis‐
played or why are they incomplete?
▷ Enter and confirm the same control num‐
ber on the device and via iDrive.
▷ Transmission of the phone book entries is
not yet complete.
The device is connected and displayed in the
device list, refer to page 61.
▷ It is possible that only the phone book entries
of the mobile phone or the SIM card are
transmitted.
If connection was not successful: Frequently
Asked Questions, refer to page 58.
▷ It may not be possible to display phone book
entries with special characters.
Frequently asked questions
▷ It may not be possible to transmit contacts
from social networks.
All requirements are met and all required steps
were completed in the specified order. Despite
that, the mobile device does not function as ex‐
pected.
▷ The number of phone book entries to be
stored is too high.
▷ Data volume of the contact too large, for in‐
stance due to stored information such as
notes.
In this case, the following explanations can help:
Why could the mobile phone not be paired or
connected?
Reduce the data volume of the contact.
▷ There are too many Bluetooth devices con‐
nected to the mobile phone or vehicle.
▷ A mobile phone can only be connected as
audio source or as telephone.
In the vehicle, delete Bluetooth connections
with other devices.
Configure the mobile phone and connect it
with the telephone or additional phone func‐
tion.
Delete all known Bluetooth connections from
the device list on the mobile phone and start
a new device search.
How can the phone connection quality be im‐
proved?
58