Get MOBILITY -> Breakdown Assistance Guide for BMW 4 Series 4 Door Second Generation (2020-2025)

Breakdown Assistance

MOBILITY

Breakdown Assistance

Press on the release, arrow 1, and swivel the

cover down, arrow 2.

Vehicle features and options

This chapter describes model-specific equip-

ment, systems, and functions that are currently

available, or may become available in the fu-

ture, even if they are not present in the vehicle.

First-aid kit

Additional information:

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Vehicle equipment, refer to page 8.

Hazard warning system

Some of the articles have a limited service life.

Check the expiration dates of the contents reg-

ularly and replace any expired items promptly.

Storage

Hazard warning system button

The red light in the button flashes when the

hazard warning system is turned on.

Storage for the first-aid kit is provided in the

right storage compartment of the cargo area.

Warning triangle

BMW Assist

Principle

In the event of a breakdown, accident or if you

have any questions about the vehicle, BMW

Assist can be used to contact BMW Group's

customer support.

The warning triangle is located on the inside of

the trunk lid.

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▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

General information

The offering depends on the vehicle equip-

ment and the national-market version.

▷

Cellular network reception.

For more information on this service, the vehi-

cle manufacturer recommends contacting an

authorized service center or the hotline/cus-

tomer support.

Standby state is switched on.

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

Starting services

1.

Apps menu

2. "All apps"

3. "BMW Assist"

4. "BMW Assist"

BMW Roadside Assistance can be started

manually as follows:

A voice connection to customer support is be-

ing established.

1.

Apps menu

2. "All apps"

3. "BMW Assist"

BMW Roadside Assistance

4. "BMW Roadside Assistance" or select the

desired service.

Principle

Follow the displays on the control display.

A voice connection is established as neces-

sary.

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of a break-

down.

Teleservice Diagnosis

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Teleservice Diagnostics enables detailed vehi-

cle data to be transmitted via mobile commu-

nications, which is necessary for vehicle diag-

nosis. This data is transmitted automatically.

It may be necessary to approve this on the

control display.

There are various ways of contacting BMW

Roadside Assistance.

▷

Via additional text in the Check Control

message.

Teleservice Help

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

▷

Via a call with a mobile phone.

Via the My BMW App.

Functional requirements

To use BMW Roadside Assistance, the follow-

ing functional requirements must be met:

You can launch Teleservice Help by requesting

it through BMW Roadside Assistance.

1. Park vehicle in a safe place.

2. Engage the parking brake.

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3. Turn on the control display.

4. Consent to Teleservice Help.

Starting BMW Accident Assistance

manually

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

BMW Accident Assistance

BMW Accident Assistance can be started man-

ually as follows:

Principle

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of an acci-

dent.

1.

Apps menu

2. "All apps"

3. "BMW Assist"

4. "BMW Accident Assistance" or select the

desired service.

General information

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message is displayed

in the instrument cluster. In addition, a text

message appears on the control display.

Follow the displays on the control display.

A voice connection is established.

Emergency Call

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

Principle

Functional requirements

To use BMW Roadside Assistance, the follow-

ing functional requirements must be met:

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

Intelligent emergency call

The vehicle features an Intelligent Emergency

Call system, depending on vehicle equipment.

▷

Cellular network reception.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

Standby state is switched on.

Intelligent emergency calls are made using a

SIM card that is integrated into the vehicle.

Starting BMW Accident Assistance

If an accident is detected automatically

A text message relating to BMW Accident As-

sistance appears on the control display.

The BMW Response Center then makes con-

tact with the occupants of the vehicle and ini-

tiates further steps to help.

If an intelligent emergency call is made, the

data used to determine necessary rescue

measures, e.g., the vehicle's current location

if it can be determined, is sent to the BMW

Response Center.

The connection can be established directly:

"Contact accident assistance"

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

Even if the driver is unable to respond, the

BMW Response Center can, under certain cir-

cumstances, initiate steps to provide further

assistance.

Additional information:

Check Control, refer to page 132.

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Even if the BMW Response Center is no longer

heard through the loudspeakers, the BMW Re-

sponse Center may still be able to hear the

occupants of the vehicle.

lision Notification is not affected by pressing

the SOS button.

If an emergency call is placed, all other signal

tones and audio sources such as the Park Dis-

tance Control are muted.

The BMW Response Center ends the emer-

gency call.

Manual triggering

To initiate an emergency call manually, pro-

ceed as follows:

General information

Only press the SOS button in the headliner in

an emergency.

1. Tap the cover flap.

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

2. Press and hold the SOS button in the head-

liner until the LED near the button illumi-

nates green.

▷

The LED is illuminated green when an

Emergency Call has been initiated.

Overview

If a cancel prompt appears on the control

display, the emergency call can be aborted.

If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

The LED flashes green when the connec-

tion to the BMW Response Center has been

established.

The SOS button is located in the head-

liner.

Malfunction

The function of the emergency call may be im-

paired.

Functional requirements

To use the emergency call, the following func-

tional requirements must be met:

The LED near the SOS button flashes for ap-

proximately 30 seconds. A Check Control mes-

sage is displayed.

An emergency call may be disrupted in the fol-

lowing circumstances, among others:

▷

Standby state is switched on.

The Emergency Call system is functioning

correctly.

▷

Extended vehicle idle times.

Intense sunlight on vehicle roof.

▷

The integrated SIM card in the vehicle has

been activated.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

Automatic triggering

Under certain conditions, for example if the

airbags are deployed, an emergency call is au-

tomatically triggered immediately after an acci-

dent of corresponding severity. Automatic Col-

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Jump-start terminals

The jump-start terminals are located in the en-

gine compartment.

Jump-starting

General information

Additional information:

If the battery is discharged, the engine can

be started using the battery of another vehicle

and two jumper cables. Only use jumper ca-

bles with fully insulated clamp handles.

For an overview, refer to page 315.

Open the covers of the jump-start terminals.

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components such as the

radio on the assisting and receiving vehicles.

Safety information

DANGER

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

3. Attach the terminal clamp on the other end

of the cable to the positive battery terminal,

or to the corresponding jump-start terminal

of the vehicle to be started.

Warning

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

4. Attach one terminal clamp of the negative

jumper cable to the negative battery termi-

nal, or to the corresponding engine or body

ground of assisting vehicle.

Warning

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine or body ground of the ve-

hicle to be started.

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury or risk of

damage to property. Make sure that no body

contact occurs.

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

Preparation

1. Check whether the battery of the other ve-

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

If the vehicle to be started has a diesel en-

gine: let the engine of the assisting vehicle

run for approx. 10 minutes.

2. Switch off the engine of the assisting vehi-

cle.

2. Start the engine of the vehicle that is to be

started in the usual way.

3. Switch off any electrical components in

both vehicles.

If the first attempt to start the engine is not

successful, wait a few minutes before mak-

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ing another attempt in order to allow the

discharged battery to recharge.

Safety information

3. Let both engines run for several minutes.

NOTICE

4. Disconnect the jumper cables in the reverse

order.

The vehicle can be damaged when towing

the vehicle with a single lifted axle. There is

a risk of damage to property. Have vehicle

transported on a loading platform or use a

tow dolly. Tow dollies must be used under

the rear wheels only. Also make sure that no

wheel is touching the ground.

Check the battery and recharge, if needed.

Tow-starting/towing

Safety information

Warning

The vehicle can become damaged when lift-

ing and securing it.

When towing while safety systems or driver

assistance systems are activated, the behav-

ior of the individual systems may lead to

an accident, e.g., due to automatic braking

or acceleration. There is a risk of accident,

injury, or property damage. Do not use the

corresponding safety systems or driver assis-

tance systems when towing.

There is a risk of injury or risk of damage to

property.

▷

Lift the vehicle using suitable means.

Do not lift or secure the vehicle by its

towing eye, body parts, or suspension

parts.

Pushing the vehicle

Tow truck

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Additional information:

Rolling or pushing the vehicle, refer to

page 119.

Transporting the vehicle

Have vehicle transported on a loading platform

or use a tow dolly.

General information

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of max.

124 miles/200 km. Follow the instructions, as

well as specified loads and speeds, given by

the tow dolly manufacturer.

The vehicle must be transported on a loading

platform or tow dolly.

The vehicle must be transported by an author-

ized service center or another qualified service

center or repair shop.

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▷

Free movement is limited when cornering.

Towing other vehicles

The tow bar will generate lateral forces if it

is secured with an inclination.

General information

Switch on the hazard warning system, de-

pending on local regulations.

Tow rope

Observe the following notes when using the

tow rope:

If the electrical system has failed, clearly iden-

tify the vehicle being towed by placing a sign or

a warning triangle in the rear window.

▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Safety information

Make sure the tow rope is not twisted when

fastening.

Check the attachment of the towing eye

and tow rope in regular intervals.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to be

towed, the towing eye can tear off or it will

not be possible to control vehicle handling.

There is a risk of accident, injury, or property

damage. Make sure that the gross vehicle

weight of the towing vehicle is heavier than

the vehicle to be towed.

Do not exceed a towing speed of

30 mph/50 km/h.

Do not exceed a towing distance of

3 miles/5 km.

When driving off to tow the vehicle, make

sure that the tow rope is taut.

Towing eye

Warning

Principle

Different levels of braking may occur when

towing with adaptive recuperation. There is a

risk of accident, injury, or property damage.

Deactivate adaptive recuperation before tow-

ing.

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g., se-

cure tow cables or tow rods.

General information

NOTICE

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of damage to property.

Correctly attach the tow bar or tow rope to

the towing eye.

The screw-in towing eye should always be car-

ried in the vehicle.

Tow bar

The towing eyes used should be on the same

side on both vehicles.

The towing eye can be screwed in at the front

or rear of the vehicle.

If it is impossible to avoid mounting the tow

bar at an inclination, note the following:

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Safety information

Towing eye thread

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to

the towing eye. There is a risk of damage

to property. Follow the notes on using the

towing eye.

Storage

Press on the mark on the edge of the cover to

push it out.

Depending on vehicle equipment, the towing

eye may be stored in a bag as follows:

For covers which have an opening instead of a

marking, pull the cover out by the opening.

▷

In the cargo area under the cargo floor

panel.

▷

In the cargo area on the left or right side.

In the cargo area behind a side trim panel.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, if possible.

Using the towing eye

When using the towing eye, note the following:

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

▷

Use only the towing eye provided with the

vehicle.

Additional information:

Turn the towing eye at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

Jump-starting, refer to page 336.

▷

After use, unscrew the towing eye counter-

clockwise.

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye, for

instance do not lift the vehicle by the towing

eye.

▷

Check the attachment of the towing eye in

regular intervals.

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MOBILITY -> Breakdown Assistance for Your BMW 4 Series 4 Door Second Generation (2020-2025)

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