Get MOBILITY -> Breakdown assistance Guide for BMW 7 Series 4 Door Sixth Generation (2015-2021)

Breakdown assistance

MOBILITY

Breakdown assistance

Vehicle features and

options

Warning triangle

This chapter describes all standard, country-spe‐

cific and optional features offered with the series.

It also describes features and functions that are

not necessarily available in your vehicle, e.g., due

to the selected options or country versions. This

also applies to safety-related functions and sys‐

tems. When using these functions and systems,

the applicable laws and regulations must be ob‐

served.

The warning triangle is located on the inside of

the trunk lid.

Press on the release, arrow 1, and swivel the

cover down, arrow 2.

Hazard warning flashers

First-aid kit

General information

Some of the articles have a limited service life.

Check the expiration dates of the contents regu‐

larly and replace any expired items promptly.

The button is located in the center console.

Storage

The red light in the button flashes when the haz‐

ard warning flashers are activated.

The first-aid kit is located in the left storage com‐

partment of the cargo area.

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Teleservice Help

BMW Roadside Assistance

Depending on the country, Teleservice Help en‐

ables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans‐

mission.

Concept

Contact the BMW Group Roadside Assistance if

assistance is needed in the event of a break‐

down.

You can launch Teleservice Help by requesting it

through BMW Roadside Assistance.

1. Park the vehicle in a safe place.

2. Set the parking brake.

General information

In the event of a breakdown, data on the vehi‐

cle's condition is transmitted to the BMW Road‐

side Assistance.

3. Control Display is switched on.

4. Confirm Teleservice Help.

There are various ways of contacting BMW

Roadside Assistance.

BMW Accident Assistance

▷ Via a Check Control message, refer to

page 153.

▷ Calling with a mobile phone.

▷ Via the BMW Connected app.

Concept

BMW Group Accident Assistance can be con‐

tacted if assistance is needed in the event of an

accident.

Functional requirements

▷ Active ConnectedDrive contract, equipment

version with Intelligent emergency call or

BMW ConnectedDrive services.

General information

If the vehicle sensors detect a minor to moder‐

ately severe accident, which did not trigger any

airbags, a Check Control message appears on

the instrument cluster. In addition, a text mes‐

sage appears on the Control Display.

▷ Cellular network reception.

▷ Standby state is switched on.

Starting

When BMW Accident Assistance is activated,

data on the vehicle's condition is sent to BMW.

If the vehicle is equipped with Teleservices, sup‐

port is offered through Teleservice Diagnosis.

Via iDrive:

Functional requirements

▷ Active ConnectedDrive contract, equipment

version with Intelligent emergency call or

BMW ConnectedDrive services.

1. "COM"

2. "BMW Assist"

3. If necessary, "BMW Roadside Assistance"

A voice connection is established.

▷ Cellular network reception.

▷ Standby state is switched on.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is im‐

portant for vehicle diagnosis. This data is trans‐

mitted automatically. It may be necessary to ap‐

prove this on the Control Display.

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For technical reasons, the Emergency Request

cannot be guaranteed under unfavorable condi‐

tions.

Starting BMW Accident

Assistance

If an accident is detected

automatically

Overview

A text message relating to BMW Accident Assis‐

tance appears on the Control Display.

The connection can be established directly:

"Call BMW Accident Assistance"

The Check Control message for BMW Accident

Assistance can also be called up from the stored

Check Control messages, refer to page 153, for

a certain length of time.

SOS button.

Starting manually

BMW Accident Assistance can also be con‐

tacted independently of the automatic accident

detection function.

Functional requirements

▷ Standby state is switched on.

▷ The Assist system is functional.

Via iDrive:

1. "COM"

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle has been activated.

2. "BMW Assist"

3. "Call BMW Accident Assistance"

Follow the displays on the Control Display. A

voice connection is established.

Automatic triggering

Under certain conditions, for instance if the air‐

bags trigger, an Emergency Request is automati‐

cally initiated immediately after an accident of

corresponding severity. Automatic Collision Noti‐

fication is not affected by pressing the SOS but‐

ton.

Emergency Request

Intelligent emergency call

Concept

Manual triggering

In case of an emergency, an Emergency Re‐

quest can be triggered automatically by the sys‐

tem or manually.

1. Tap the cover.

2. Press and hold the SOS button until the LED

in the area of the button illuminates green.

▷ The LED is illuminated green when an Emer‐

gency Request has been initiated.

General information

Only press the SOS button in an emergency.

If a cancel prompt appears on the Control

Display, the Emergency Request can be

aborted.

The Intelligent Assist system establishes a con‐

nection with the BMW Response Center.

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If the situation allows, wait in your vehicle until

the voice connection has been established.

Warning

▷ The LED flashes green when a connection to

the BMW Response Center has been estab‐

lished.

If the jumper cables are connected in the incor‐

rect order, sparking may occur. There is a risk

of injury. Pay attention to the correct order dur‐

ing connection.

The BMW Response Center then makes

contact with you and takes further steps to

help you.

NOTICE

Even if you are unable to respond, the BMW

Response Center can take further steps to

help you under certain circumstances.

In the case of body contact between the two

vehicles, a short circuit can occur during jump-

starting. There is a risk of damage to property.

Make sure that no body contact occurs.

For this, data is transmitted to the BMW Re‐

sponse Center which serves to determine the

necessary rescue measures. For instance,

the current position of the vehicle, if it can be

established.

Preparation

1. Check whether the battery of the other vehi‐

cle has a voltage of 12 volts. The voltage in‐

formation can be found on the battery.

Even if you can no longer hear the BMW Re‐

sponse Center through the loudspeakers, the

BMW Response Center may still be able to

hear you.

2. Switch off the engine of the assisting vehicle.

The BMW Response Center ends the Emer‐

gency Request.

3. Switch off any electronic systems/power con‐

sumers in both vehicles.

Starting aid terminals

Jump-starting

General information

If the battery is discharged, the engine can be

started using the battery of another vehicle and

two jumper cables. Only use jumper cables with

fully insulated clamp handles.

Safety information

The starting aid terminal in the engine compart‐

ment acts as the battery's positive terminal.

DANGER

Open the cover of the starting aid terminal.

Contact with live components can lead to an

electric shock. There is a risk of injuries or dan‐

ger to life. Do not touch any components that

are under voltage.

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If the first starting attempt is not successful,

wait a few minutes before making another at‐

tempt in order to allow the discharged battery

to recharge.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the reverse

order.

Check the battery and recharge, if needed.

A special nut serves as the negative terminal of

the battery.

Tow-starting and towing

Safety information

Warning

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/power consumers, such as

the radio, on the assisting and receiving vehicle.

Due to system limits, individual functions can

malfunction during tow-starting/towing with the

Intelligent Safety systems activated. There is a

risk of accident. Switch all Intelligent Safety

systems off prior to tow-starting/towing.

1. Open the cover of the starting aid terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive terminal of the

battery, or to the corresponding starting aid

terminal of the vehicle providing assistance.

3. Attach the terminal clamp on the other end of

the cable to the positive terminal of the bat‐

tery, or to the corresponding starting aid ter‐

minal of the vehicle to be started.

Transporting the vehicle

General information

The vehicle is not permitted to be towed.

4. Attach one terminal clamp of the negative

jumper cable to the negative terminal of the

battery, or to the corresponding engine or

body ground of assisting vehicle.

Safety information

5. Attach the second terminal clamp to the neg‐

ative terminal of the battery, or to the corre‐

sponding engine or body ground of the vehi‐

cle to be started.

NOTICE

The vehicle can be damaged when towing the

vehicle with a single lifted axle. There is a risk of

damage to property. The vehicle should only be

transported on a loading platform.

Starting the engine

Never use spray fluids to start the engine.

NOTICE

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

The vehicle can become damaged when lifting

and securing it.

2. Start the engine of the vehicle that is to be

started in the usual way.

There is a risk of damage to property.

▷ Lift the vehicle using suitable means.

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▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

NOTICE

If the tow bar or tow rope is attached incor‐

rectly, damage to other vehicle parts can occur.

There is a risk of damage to property. Correctly

attach the tow bar or tow rope to the tow fitting.

Pushing the vehicle

To remove a broken-down vehicle from the dan‐

ger area, it can be pushed for a short distance.

For rolling or pushing the vehicle, refer to

page 145.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

Tow truck

Should it prove impossible to avoid mounting the

tow bar at an offset angle, please follow the fol‐

lowing:

▷ Maneuvering capability is limited going

around corners.

▷ The tow bar will generate lateral forces if it is

secured with an offset.

Tow rope

When starting to tow the vehicle, make sure that

the tow rope is taut.

The vehicle should only be transported on a

loading platform.

Use nylon ropes or straps, which will enable the

vehicle to be towed without jerking.

Towing other vehicles

General information

Switch on the hazard warning system, depend‐

ing on local regulations.

Tow fitting

General information

If the electrical system has failed, clearly identify

the vehicle being towed by placing a sign or a

warning triangle in the rear window.

Safety information

Warning

If the approved gross vehicle weight of the tow‐

ing vehicle is lighter than the vehicle to be

towed, the tow fitting can tear off or it will not

be possible to control the vehicle's response.

There is a risk of accident. Make sure that the

gross vehicle weight of the towing vehicle is

heavier than the vehicle to be towed.

The screw-in tow fitting should always be carried

in the vehicle.

The tow fitting can be screwed in at the front or

rear of the vehicle.

The tow fitting is found in the onboard vehicle

tool kit, refer to page 370.

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▷ Use only the tow fitting provided with the ve‐

hicle and screw it all the way in.

▷ Use the tow fitting for towing on paved roads

only.

▷ Avoid lateral loading of the tow fitting, for in‐

stance do not lift the vehicle by the tow fit‐

ting.

Safety information

NOTICE

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow fit‐

ting. There is a risk of damage to property. Fol‐

low the notes on using the tow fitting.

Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

For covers which have an opening instead of a

marking, pull the cover out by the opening.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, refer to

page 376, if possible.

Have the reasons for the starting difficulties cor‐

rected by a dealer’s service center or another

qualified service center or repair shop.

379

MOBILITY -> Breakdown assistance for Your BMW 7 Series 4 Door Sixth Generation (2015-2021)

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