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BMW Assist
BMW Assist provides you with various services.
For example, the position data of your vehicle
can be transmitted to the BMW Assist
Response Center if an Emergency Request*
has been sent.
Response Center contacts you and takes
further steps to help you.
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Automatic Collision Notification:
Under certain conditions, a connection is
established to the BMW Assist Response
Center after a serious accident. If possible,
the BMW Assist Response Center contacts
you and takes further steps to help you.
Many BMW Assist services depend on the indi-
vidually agreed contract.
After your contract has expired, the
BMW Assist system will be deactivated by the
BMW Assist Response Center without you hav-
ing to visit a BMW center. After the BMW Assist
system has been deactivated, no BMW Assist
service will be available. The BMW Assist sys-
tem can be reactivated by a BMW center after a
new contract has been signed.
Enhanced Roadside Assistance:
You can call BMW Roadside Assistance*
should you require help in the event of a
breakdown. If possible, the vehicle data and
position data are transmitted during this
call.
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Customer Relations:
For all information related to your vehicle
you can be connected with BMW Customer
Relations.
Requirements
You can use BMW Assist when the following
requirements are met:
BMW TeleServices*:
Data on your vehicle's service status or
required inspections are transmitted to your
BMW center either automatically before a
service due date or when you request a
BMW service appointment.
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The installed BMW Assist system is logged
on to a mobile phone network. This network
must be capable of transmitting the ser-
vices.
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Remote Door Unlock:
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To transmit position data, the vehicle must
be able to determine the current position.
Contact the BMW Assist Response Center
if your remote control or key is not available
and you would like to have the vehicle
unlocked.
To activate and update BMW Assist, a GPS
signal must be available.
You have subscribed to BMW Assist with
your BMW center or with the BMW Assist
Response Center. Enabling must have
been completed.
Stolen Vehicle Recovery:
After you report your vehicle stolen with the
police, call the BMW Assist Response Cen-
ter to determine its position.
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BMW Assist is activated, refer to page 208.
In addition, optional services can be provided to
you, such as the Concierge service or informa-
tion on directions, traffic or the weather. You
can use Critical Calling to activate a limited
number of calls via the BMW Assist Response
Center, e.g. when you do not have your mobile
phone with you.
Offered services
The following services are available via
BMW Assist:
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Emergency Request, refer to page 241:
When you press the SOS button, a connec-
tion is established to the BMW Assist
Response Center. The BMW Assist
Press the SOS button in order to contact the
BMW Assist Response Center, see below.
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