2004-2010 BMW M5 4 Door Communications -> TeleService, BMW Assist User Manual
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Communications -> TeleService, BMW Assist for Your BMW M5 4 Door Fourth Generation (2004-2010)

TeleService* , BMW Assist*  
You can also use the services of BMW Assist via  
the Internet. The range of services is continually  
being expanded.  
TeleService  
TeleService supports you when communicat-  
ing with a BMW center. The built-in car phone  
can be used to transmit data regarding the ser-  
vice status of your vehicle or regarding legally  
mandated inspections directly to your BMW  
center. This is the same data that is also stored  
for CBS Condition Based Service in the remove  
control. Your BMW center can then contact  
you, and you can make an appointment that  
suits you while you are still on the road. Your  
advantage here is that your BMW center can  
prepare in advance for the required mainte-  
nance work. The TeleService functions are  
country-specific: the data regarding the service  
status of your vehicle or regarding legally man-  
dated inspections is transmitted on a country-  
specific basis either automatically before they  
fall due or during your calls to the BMW center.  
Your BMW center will be glad to provide more  
detailed information.  
Requirements  
You can use TeleService or BMW Assist when  
the following requirements are met:  
>
The installed car phone is logged on to a  
cellular telephone network. This network  
must be capable of transmitting the ser-  
vices.  
>
To transmit position data, the vehicle must  
be able to determine the current position.  
This can be displayed on the Control Dis-  
play.  
>
>
For TeleService or BMW Assist to be acti-  
vated and updated, the GPS signal must be  
available.  
For BMW Assist: you have applied to your  
BMW center or BMW Customer Support for  
BMW Assist.  
BMW Assist  
Enabling TeleService or BMW Assist  
BMW Assist provides you with other services in  
addition to TeleService. For example, the posi-  
tion data of your vehicle can be transferred to  
the BMW Assist response center if an emer-  
gency call* has been initiated.  
For you to be able to use the services of  
TeleService or BMW Assist, these must be  
enabled.  
Requirements  
Many functions of BMW Assist depend on the  
individually agreed contract. Data transmission,  
e.g. of the CBS Condition Based Service, dif-  
fers from country to country.  
>
>
Make sure that the vehicle can determine its  
current position. Reception is best when  
you have an unobstructed view to the sky.  
Leave radio readiness switched on while  
connecting to the system.  
The contract of participation with BMW Assist  
and the activation must be completed before  
you can use BMW Assist.  
Enabling  
When the contract expires, the car phone can  
be deactivated by a BMW center without having  
to visit a BMW center. Following deactivation of  
the car phone, no emergency calls can be  
made. The car phone can be reactivated after  
signing a new contract with a BMW center.  
iDrive, for explanation of principle, refer to  
page 16.  
1. Press the  
button.  
This opens the start menu.  
2. Press the controller to open the menu.  
167  
3. Select "Communication settings" and  
press the controller.  
Services offered  
The following special features apply for the ser-  
vices of TeleService and BMW Assist:  
4. Select "BMW Service settings" and press  
the controller.  
>
>
The services offered are country-specific.  
Voice contact is established or data are  
transferred, depending on the equipment  
and the country. In some countries, it is  
possible to do both.  
>
The data transferred can be the vehicle  
data, your current position or the data of the  
CBS Condition Based Service.  
Automatic service notification*  
5. Select "Service Status" and press the con-  
troller.  
The data on the service status of your vehicle or  
on legally mandated inspections is transmitted  
automatically directly to your BMW center prior  
to the due date. You can check when the BMW  
center was notified.  
iDrive, for explanation of principle, refer to  
page 16.  
1. Open the start menu.  
2. Press the controller to open the menu.  
3. Select "Service" and press the controller.  
4. Select "Service requirements" and press  
the controller.  
6. Select "Enable services" and press the con-  
troller.  
TeleService and, if applicable, BMW Assist  
are enabled; data exchange with the service  
center starts.  
5. Select "Service notification" and press the  
controller.  
Enabling takes a few minutes. The status is dis-  
played on the Control Display. If you open  
another menu, the enable process continue to  
run in the background.  
168  
If the current position can be determined,  
the current vehicle location is displayed.  
6. Select "Start service" and press the con-  
troller.  
Contact to Roadside Assistance will be estab-  
lished.  
Setting up contact to your BMW center  
or BMW Customer Relations  
You can contact your BMW center, e.g. to  
arrange a service appointment.  
Breakdown assistance  
You can call Roadside Assistance* of the  
BMW Group should you require help in the  
event of a breakdown.  
For information related to your vehicle, call the  
BMW Customer Relations.  
This requires your mobile phone to be logged  
on in the vehicle.  
iDrive, for explanation of principle, refer to  
page 16.  
iDrive, for explanation of principle, refer to  
page 16.  
1. Press the  
button.  
This opens the start menu.  
1. Press the  
button.  
2. Move the controller forward to select  
"Communication".  
This opens the start menu.  
2. Press the controller to open the menu.  
3. Select "Service" and press the controller.  
3. Select "BMW Assist" and press the control-  
ler.  
4. Select "BMW Service" and press the con-  
troller.  
4. Select "BMW Service" and press the con-  
troller.  
5. Select desired BMW service:  
> "Service Request"  
> "Customer Relations"  
5. Select "Roadside Assistance" and press  
the controller.  
6. Press the controller.  
7. Select "Start service" and press the con-  
troller.  
Contact to the desired BMW service will be  
established.  
169  
6. Select "Options" and press the controller.  
Adapting TeleService or  
BMW Assist  
7. Select "Terminate services" and press the  
controller.  
Displaying and updating services  
The use of TeleService or BMW Assist is  
blocked, and the current vehicle position will  
not be transferred during an emergency call*.  
To deactivate the blocking function, enabling  
must be carried out again, refer to page 167.  
This does not affect the contractual agree-  
ments.  
If the offering from TeleService or BMW Assist  
changes, you will be notified. In this case you  
should update the services.  
1. Open the start menu.  
2. Press the controller to open the menu.  
3. Select "Communication settings" and  
press the controller.  
Enable TeleService and, if applicable,  
BMW Assist once again to log on again.  
4. Select "BMW Service settings" and press  
the controller.  
Displaying vehicle data  
When TeleService or BMW Assist is activated,  
the license plate and the vehicle identification  
number of your vehicle can be displayed.  
5. Select "Service Status" and press the con-  
troller.  
The current services available from  
TeleService or BMW Assist are displayed.  
6. Select "Options" and press the controller.  
1. Open the start menu.  
2. Press the controller to open the menu.  
3. Select "Communication settings" and  
press the controller.  
4. Select "BMW Service settings" and press  
the controller.  
5. Select "Profile" and press the controller.  
7. Select "Update services" and press the  
controller.  
Blocking services*  
If you block the services, the connection to  
BMW Assist is deactivated.  
1. Open the start menu.  
To adjust the license plate number, please con-  
tact your BMW center.  
2. Press the controller to open the menu.  
3. Select "Communication settings" and  
press the controller.  
4. Select "BMW Service settings" and press  
the controller.  
5. Select "Service Status" and press the con-  
troller.  
170  

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