Get MOBILITY -> Breakdown assistance Guide for BMW X2 4 Door First Generation (2017-2022)

Breakdown assistance

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Breakdown assistance

Vehicle features and

options

Warning triangle

This chapter describes all standard, country-spe‐

cific and optional features offered with the series.

It also describes features and functions that are

not necessarily available in your vehicle, e.g., due

to the selected options or country versions. This

also applies to safety-related functions and sys‐

tems. When using these functions and systems,

the applicable laws and regulations must be ob‐

served.

The warning triangle is located on the inside of

the tailgate.

Move the warning triangle sideways and remove

it.

Hazard warning flashers

First-aid kit

General information

Some of the articles have a limited service life.

Check the expiration dates of the contents regu‐

larly and replace any expired items promptly.

The button is located in the center console.

Storage

The red light in the button flashes when the haz‐

ard warning flashers are activated.

The first-aid kit is located in the cargo area, if

necessary under the cargo floor panel.

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portant for vehicle diagnosis. This data is trans‐

mitted automatically.

BMW Roadside Assistance

Concept

Contact the BMW Group Roadside Assistance if

assistance is needed in the event of a break‐

down.

Teleservice Help

Depending on the country, the Teleservice Help

enables a more in-depth diagnosis of the vehicle

via wireless transmission.

You can launch Teleservice Help by requesting it

through the Service Specialist.

General information

In the event of a breakdown, data on the vehi‐

cle's condition is sent to the vehicle manufac‐

turer.

1. Park the vehicle in a safe place.

2. Set the parking brake.

3. Control Display is switched on.

4. Confirm Teleservice Help.

There are various ways of making contact.

▷ Via a Check Control message, refer to

page 124.

The driving ability of the vehicle can be restored

for specific functions.

▷ Calling with a mobile phone.

▷ Via the BMW Connected app.

If this is not possible, further measures will be ini‐

tiated, for instance Roadside Assistance will be

informed.

Requirements

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

Emergency Request

▷ Cellular network reception.

▷ The ignition is switched on.

Intelligent emergency call

Concept

Starting

In case of an emergency, an Emergency Re‐

quest can be triggered automatically by the sys‐

tem or manually.

If the vehicle is equipped with Teleservices, sup‐

port is offered through Teleservice Diagnosis.

Via iDrive:

General information

Only press the SOS button in an emergency.

1. "ConnectedDrive"

2. "BMW Assist"

Intelligent emergency call establishes a connec‐

tion with the BMW Response Center.

3. "BMW Roadside Assistance"

The contact to the Roadside Assistance of

the manufacture is established.

For technical reasons, the Emergency Request

cannot be guaranteed under unfavorable condi‐

tions.

A telephone number is displayed, if needed.

Select to dial the telephone number on a

connected mobile phone.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is im‐

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The BMW Response Center then makes

contact with you and takes further steps to

help you.

Overview

Even if you are unable to respond, the BMW

Response Center can take further steps to

help you under certain circumstances.

For this purpose, data that serves to deter‐

mine the necessary rescue measures, for in‐

stance the current position of the vehicle

when it can be determined, is transmitted to

the BMW Response Center.

SOS button in the roofliner.

Even if you can no longer hear the BMW Re‐

sponse Center through the loudspeakers, the

BMW Response Center may still be able to

hear you.

Functional requirements

▷ The Assist system is functional.

▷ The ignition is switched on.

The BMW Response Center ends the Emer‐

gency Request.

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle has been activated.

Jump-starting

Automatic triggering

General information

Under certain conditions, for instance if the air‐

bags trigger, an Emergency Request is automati‐

cally initiated immediately after an accident of

corresponding severity. Automatic Collision Noti‐

fication is not affected by pressing the SOS but‐

ton.

If the battery is discharged, the engine can be

started using the battery of another vehicle and

two jumper cables. Only use jumper cables with

fully insulated clamp handles.

Safety information

Manual triggering

1. Tap the cover.

DANGER

2. Press and hold the SOS button until the LED

on the button illuminates green.

Contact with live components can lead to an

electric shock. There is a risk of injuries or dan‐

ger to life. Do not touch any components that

are under voltage.

▷ The LED is illuminated green when an Emer‐

gency Request has been initiated.

If a cancel prompt appears on the Control

Display, the Emergency Request can be

aborted.

Warning

If the situation allows, wait in your vehicle until

the voice connection has been established.

If the jumper cables are connected in the incor‐

rect order, sparking may occur. There is a risk

of injury. Pay attention to the correct order dur‐

ing connection.

▷ The LED flashes green when a connection to

the BMW Response Center has been estab‐

lished.

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battery, or to the corresponding engine or

body ground of assisting vehicle.

NOTICE

5. Attach the second terminal clamp to the neg‐

ative terminal of the battery, or to the corre‐

sponding engine or body ground of the vehi‐

cle to be started.

In the case of body contact between the two

vehicles, a short circuit can occur during jump-

starting. There is a risk of damage to property.

Make sure that no body contact occurs.

Starting the engine

Never use spray fluids to start the engine.

Preparation

1. Check whether the battery of the other vehi‐

cle has a voltage of 12 volts. The voltage in‐

formation can be found on the battery.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

2. Switch off the engine of the assisting vehicle.

2. Start the engine of the vehicle that is to be

started in the usual way.

3. Switch off any electronic systems/power con‐

sumers in both vehicles.

If the first starting attempt is not successful,

wait a few minutes before making another at‐

tempt in order to allow the discharged battery

to recharge.

Starting aid terminals

The starting aid terminal in the engine compart‐

ment, refer to page 251, acts as the positive bat‐

tery terminal.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the reverse

order.

Open the cover of the starting aid terminal.

A special connection on the body in the engine

compartment, refer to page 251, acts as the

negative battery terminal.

Check the battery and recharge, if needed.

Tow-starting and towing

Safety information

Warning

Connecting the cables

To prevent personal injury or damage to both ve‐

hicles, adhere strictly to the following procedure.

1. Pull off the lid of the BMW starting aid termi‐

nal.

Due to system limits, individual functions can

malfunction during tow-starting/towing with the

Intelligent Safety systems activated. There is a

risk of accident. Switch all Intelligent Safety

systems off prior to tow-starting/towing.

2. Attach one terminal clamp of the positive

jumper cable to the positive terminal of the

battery, or to the corresponding starting aid

terminal of the vehicle providing assistance.

3. Attach the terminal clamp on the other end of

the cable to the positive terminal of the bat‐

tery, or to the corresponding starting aid ter‐

minal of the vehicle to be started.

Steptronic transmission without

xDrive: transporting the vehicle

4. Attach one terminal clamp of the negative

jumper cable to the negative terminal of the

General information

The vehicle must not be towed if the front

wheels are touching the ground.

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Safety information

Steptronic transmission with

xDrive: transporting the vehicle

NOTICE

General information

The vehicle is not permitted to be towed.

The vehicle can be damaged when towing the

vehicle with a lifted rear axle. There is a risk of

damage to property. Have vehicle transported

only with lifted front axle or on a loading plat‐

form.

Pushing the vehicle

To remove a broken-down vehicle from the dan‐

ger area, it can be pushed for a short distance.

For rolling or pushing the vehicle, refer to

page 115.

Pushing the vehicle

To remove a broken-down vehicle from the dan‐

ger area, it can be pushed for a short distance.

Tow truck

For rolling or pushing the vehicle, refer to

page 115.

Tow truck

The vehicle should only be transported on a

loading platform.

NOTICE

Your vehicle should be transported with a tow

truck with a so-called lift bar or on a flat bed.

The vehicle can become damaged when lifting

and securing it.

There is a risk of damage to property.

▷ Lift the vehicle using suitable means.

NOTICE

The vehicle can become damaged when lifting

and securing it.

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

There is a risk of damage to property.

▷ Lift the vehicle using suitable means.

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

Towing other vehicles

General information

Switch on the hazard warning system, depend‐

ing on local regulations.

If the electrical system has failed, clearly identify

the vehicle being towed by placing a sign or a

warning triangle in the rear window.

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▷ Do not exceed a towing distance of

Safety information

3 miles/5 km.

▷ When starting to tow the vehicle, make sure

that the tow rope is taut.

Warning

If the approved gross vehicle weight of the tow‐

ing vehicle is lighter than the vehicle to be

towed, the tow fitting can tear off or it will not

be possible to control the vehicle's response.

There is a risk of accident. Make sure that the

gross vehicle weight of the towing vehicle is

heavier than the vehicle to be towed.

Tow fitting

General information

NOTICE

If the tow bar or tow rope is attached incor‐

rectly, damage to other vehicle parts can occur.

There is a risk of damage to property. Correctly

attach the tow bar or tow rope to the tow fitting.

The screw-in tow fitting should always be carried

in the vehicle.

Tow bar

The tow fitting can be screwed in at the front or

rear of the vehicle.

The tow fittings used should be on the same

side on both vehicles.

The tow fitting and the onboard vehicle tool kit,

refer to page 262, are together in the cargo area.

Should it prove impossible to avoid mounting the

tow bar at an offset angle, please follow the fol‐

lowing:

Use of the tow fitting:

▷ Use only the tow fitting provided with the ve‐

hicle and screw it all the way in.

▷ Maneuvering capability is limited going

around corners.

▷ Use the tow fitting for towing on paved roads

only.

▷ The tow bar will generate lateral forces if it is

secured with an offset.

▷ Avoid lateral loading of the tow fitting, for in‐

stance do not lift the vehicle by the tow fit‐

ting.

Tow rope

Observe the following notes when using the tow

rope:

▷ Check the fastening of the tow fitting in regu‐

lar intervals.

▷ Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Safety information

▷ Make sure the tow rope is not twisted when

fastening.

NOTICE

▷ Check the fastening of the tow fitting and tow

rope in regular intervals.

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow fit‐

ting. There is a risk of damage to property. Fol‐

low the notes on using the tow fitting.

▷ Do not exceed a towing speed of

30 mph/50 km/h.

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Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Steptronic transmission

Do not tow-start the vehicle.

Tow-starting the engine is not possible due to

the Steptronic transmission.

Have the reasons for the starting difficulties cor‐

rected by a dealer’s service center or another

qualified service center or repair shop.

275

MOBILITY -> Breakdown assistance for Your BMW X2 4 Door First Generation (2017-2022)

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