Get Mobility -> Help in the event of a breakdown Guide for BMW X3 SUV Second Generation (2011-2017)

Mobility

Help in the event of a breakdown

Information

Vehicle equipment

Emergency call not ensured

This chapter describes all standard, national

and special equipment provided in the model

series. Equipment not available in the vehicle is

therefore also described, for example the se‐

lected special equipment or national version.

This also applies to safety-relevant functions

and systems. Comply with the relevant na‐

tional regulations when using the correspond‐

ing functions and systems.

For technical reasons, it might not be

possible to make an emergency call in highly

adverse conditions.◀

Overview

Hazard warning lights

SOS button in headlining

Requirements

▷

SIM card integrated into the vehicle is acti‐

vated.

The button is located in the centre console.

▷

Radio ready state is switched on.

Emergency call system is functional.

Making an emergency call

1. Briefly press the cover flap to open it.

Intelligent emergency call

Principle

2. Press the SOS button until the LED on the

button is illuminated green.

This system can be used for sending an emer‐

gency call in emergency situations.

▷

LED illuminated green: emergency call ac‐

tivated.

General

If a cancellation request is shown on the

display, the emergency call can be cancel‐

led.

Press the SOS button in an emergency only.

Even if no emergency call through BMW is

possible, in some cases an emergency call

may still be set up to a public emergency call

number. This depends on factors such as the

specific mobile phone network and the na‐

tional regulations.

If the situation permits, wait in the vehicle

until voice contact has been established.

▷

LED flashes green when the connection to

the emergency number has been estab‐

lished.

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Help in the event of a breakdown

Mobility

When an emergency call is sent via BMW,

data is sent to the emergency call centre in

order to decide what rescue measures are

required. For example, the current position

of the vehicle, if this can be determined. If

questions posed by the emergency call

centre remain unanswered, rescue meas‐

ures are automatically initiated.

Check the use-by dates of the contents regu‐

larly and replace any items that have expired.

Storage

▷

If the LED is flashing green but the emer‐

gency response centre can no longer be

heard over the loudspeaker, you may still

be able to be heard by the emergency re‐

sponse centre.

The first-aid kit is located behind the left cover

panel in the boot.

Automatically activating emergency

calls

In certain circumstances, an emergency call

may be placed automatically immediately after

a serious accident. An automatic emergency

call is not influenced by pressing the SOS but‐

ton.

Starting assistance

General

If the vehicle battery is discharged, the engine

can be started using two jump leads from an‐

other vehicle's battery. Use only jump leads

with fully insulated terminal clamps.

Warning triangle

Information

Do not touch live parts

Do not touch any electrically live parts

when the engine is running, or a fatal accident

could occur.◀

Do not deviate from the procedure described

below, otherwise personal injury could result or

both vehicles could be damaged.

The warning triangle is located behind the left

cover panel in the boot.

To remove, release the mounts.

First-aid kit

Note

The longevity of some items is limited.

231

Mobility

Help in the event of a breakdown

Preparations

Connecting the cables

1. Remove the cover of the BMW jump-start‐

ing connection.

Avoid contact between the vehicle bod‐

ies

2. Connect a terminal clamp on the positive/+

jump lead to the positive terminal of the

battery or the corresponding jump-starting

connection on the donor vehicle.

The bodies of the two vehicles must not make

contact, otherwise there is the risk of a short-

circuit.◀

1. Check whether the battery in the other ve‐

hicle shows 12 volts. Specifications are on

the battery.

3. Connect the other terminal clamp to the

battery's positive terminal or to the corre‐

sponding jump-starting connection on the

vehicle to be started.

2. Switch off the engine of the donor vehicle.

3. Switch off any electrical systems in both

vehicles.

4. Connect a terminal clamp on the negative/–

jump lead to the negative terminal of the

battery or the corresponding engine or

body earth connection on the donor vehi‐

cle.

Jump-starting connections

Order for connecting

5. Connect the second terminal clamp to the

negative terminal of the battery or to a

ground/earth connection on the corre‐

sponding engine or body of the vehicle to

be started.

Connect the jump leads in the correct or‐

der to avoid sparks that could cause injury.◀

Starting the engine

Do not use the spray products sold as starting

aids.

1. Start the engine of the donor vehicle and

allow it to run for a few minutes at a slightly

increased idle speed.

The jump-starting connection in the engine

compartment serves as the positive battery

terminal.

For diesel-engined vehicles to be started:

allow the engine of the donor vehicle to run

for approx. 10 minutes.

2. Start the engine of the vehicle to be started

as normal.

If an initial attempt to start the engine fails,

wait several minutes until the flat battery

has been recharged to a slightly greater

degree.

3. Allow both engines to run for a few mi‐

nutes.

4. Disconnect the jump leads in the opposite

order from that in which they were origi‐

nally attached.

The battery negative terminal is the body earth

or a special nut.

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Help in the event of a breakdown

Mobility

Check the battery if necessary and have it re‐

charged.

▷

Greater steering wheel movements are

necessary.

The towing vehicle must not be lighter

than the towed vehicle, otherwise it may be

unable to keep the towed vehicle reliably

under control.

Tow-starting and towing

Information

Towing truck

Tow-starting and towing

When tow-starting or towing, switch off

the Intelligent Safety Systems, otherwise an

accident may be caused by the malfunction of

individual systems of the brake actuation func‐

tion.◀

Manual gearbox

Before towing your vehicle

Gearshift lever in idle position.

Only have the vehicle transported on a load

platform.

Being towed

Do not tow the vehicle using individually

raised front or rear axles

With locked parking brake

It is not possible to manually disengage

the parking brake.

Do not tow the BMW using individually raised

front or rear axles, as otherwise the wheels

could jam and the transfer gearbox can be

damaged.◀

Do not tow the vehicle with a locked parking

brake, otherwise the vehicle may be damaged.

Contact a Service centre.◀

Do not raise the vehicle

Do not raise the vehicle at the towing eye

or by body or suspension components, other‐

wise it could be damaged.◀

Comply with the instructions for towing/

being towed

Comply with all instructions on towing/being

towed; failure to do so could result in damage

to the vehicle or an accident.◀

Steptronic transmission: transporting

your vehicle

▷

Make sure that the ignition is switched on,

otherwise low-beam headlights, rear lights,

turn indicators and wipers would not be

available.

Note

Do not attempt to have your vehicle towed.

Consequently, contact your Service Centre in

the event of a breakdown.

▷

Do not tow the vehicle with the rear axle

raised, otherwise the steering can turn.

Do not tow the vehicle

When the engine is not running, there is no

power assistance and the brake servo is

out of action. The steering and brakes will

require extra effort to operate.

Have your vehicle transported on a load

platform, otherwise damage might result.◀

233

Mobility

Help in the event of a breakdown

Tow bar

Towing truck

The towing eyes of both vehicles should be on

the same side.

If it is impossible to avoid attaching the tow bar

at an angle, note the following:

▷

Tow bar clearance may be restricted when

cornering.

▷

The tow bar will generate lateral forces if it

is attached offset.

Only have the vehicle transported on a load

platform.

Towing rope

Ensure that the towing rope is taut when the

towing vehicle moves off.

Do not raise the vehicle

For towing, use nylon ropes or straps, as these

will help to avoid sudden tensile loads.

Do not raise the vehicle at the towing eye

or by body or suspension components, other‐

wise it could be damaged.◀

Towing eye

Always have the screw-on towing eye on

board the vehicle.

Use the towing eye screwed into the socket at

the front of the vehicle for manoeuvring only.

The towing eye can be screwed into the front

or rear end of the BMW.

Towing other vehicles

Information

Light towing vehicle

The towing vehicle must not be lighter

than the towed vehicle, otherwise it may be

unable to keep the towed vehicle reliably under

control.◀

Attaching the tow bar/towing rope

Only attach the tow bar or towing rope to

the towing eye. Attaching the towing rope to

other parts of the vehicle can result in dam‐

age.◀

The towing eye is located in the on-board tool‐

kit behind the left flap in the boot.

Towing eye, information on use

▷

Switch on the hazard warning lights, de‐

pending on local regulations.

▷

Use only the towing eye supplied

with the vehicle, and make sure that

it is screwed in fully and is tight.

▷

If the vehicle's electrical system has failed,

the vehicle being towed must be made

identifiable to following vehicles, for in‐

stance by placing a notice or the warning

triangle in the rear window.

▷

Only use the towing eye for towing on nor‐

mal roads (in other words not off-road).

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Help in the event of a breakdown

Mobility

▷

Avoid lateral loads on the towing eye, for

example do not raise the vehicle at the

towing eye.

5. Stop in a suitable location, remove the tow

bar or towing rope and switch off the haz‐

ard warning lights.

Otherwise the towing eye and the vehicle

could be damaged.◀

6. Have the vehicle checked.

Do not activate the HDC, see page 129, driving

mode when towing.

Thread for towing eye

Press the marking on the edge of the cover to

press it out.

Tow-starting

Steptronic transmission

Do not attempt to tow-start or push-start the

vehicle.

Due to the Steptronic transmission, it is not

possible to start the engine by towing.

Have the cause of the starting difficulties recti‐

fied.

Manual gearbox

If possible, do not tow-start the vehicle but

start the engine using starting assistance, see

page 231. Only tow-start when the engine is

cold if your vehicle has a catalytic converter.

1. Switching on hazard warning lights, please

observe country-specific regulations.

2. Ignition, see page 68, on.

3. Insert 3rd gear.

4. Tow-start with the clutch depressed and

release the clutch slowly. Depress the

clutch again immediately after the engine

starts.

235

Mobility -> Help in the event of a breakdown for Your BMW X3 SUV Second Generation (2011-2017)

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