Get Mobility -> Breakdown assistance Guide for BMW X3 SUV 2020

Mobility

Breakdown assistance

Hints

Vehicle features and options

Emergency Request not guaranteed

This chapter describes all standard, country-

specific and optional features offered with the

series. It also describes features that are not

necessarily available in your car, e. g., due to

the selected options or country versions. This

also applies to safety-related functions and

systems. The respectively applicable country

provisions must be observed when using the

respective features and systems.

For technical reasons, the Emergency

Request cannot be guaranteed under unfavor‐

able conditions.◀

Overview

Hazard warning flashers

SOS button in the roofliner

Requirements

▷

The SIM card integrated in the vehicle has

been activated.

The button is located in the center console.

▷

The radio-ready state is switched on.

The Assist system is functional.

Initiating an Emergency Request

1. Press the cover briefly to open it.

Intelligent Emergency

Request

2. Press the SOS button until the LED at the

button lights up green.

The concept

In case of an emergency, an Emergency Re‐

quest can be made through this system.

▷

The LED lights up green: an Emergency

Request was initiated.

If a cancel prompt appears on the display,

the Emergency Request can be aborted.

General information

Only press the SOS button in an emergency.

If the situation allows, wait in your vehicle

until the voice connection has been estab‐

lished.

▷

The LED flashes green when a connection

to the BMW Response Center has been

established.

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Breakdown assistance

Mobility

When the emergency request is received

at the BMW Response Center, the BMW

Response Center contacts you and takes

further steps to help you.

First aid kit

Note

Some of the articles have a limited service life.

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circum‐

stances.

Check the expiration dates of the contents

regularly and replace any expired items

promptly.

For this, data are transmitted to the BMW

Response Center which serve to deter‐

mine the necessary rescue measures. E. g.

the current position of the vehicle, if it can

be established.

Storage

▷

If the LED is flashing green, but the BMW

Response Center can no longer be heard

via the speaker, you can nevertheless still

be heard at the BMW Response Center.

Initiating an Emergency Request

automatically

Under certain conditions, an Emergency Re‐

quest is automatically initiated immediately af‐

ter a severe accident. Automatic Collision Noti‐

fication is not affected by pressing the SOS

button.

The first aid kit is located behind the left-hand

cover in the trunk.

Jump-starting

General information

If the battery is discharged, the engine can be

started using the battery of another vehicle

and two jumper cables. Only use jumper ca‐

bles with fully insulated clamp handles.

Warning triangle

Hints

Do not touch live parts

To avoid the risk of potentially fatal in‐

jury, always avoid all contact with electrical

components while the engine is running.◀

To prevent personal injury or damage to both

vehicles, adhere strictly to the following proce‐

dure.

The warning triangle is located behind the left-

hand cover in the trunk.

To remove, loosen the bracket.

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Mobility

Breakdown assistance

Preparation

Connecting the cables

1. Pull off the lid of the BMW starting aid ter‐

minal.

Bodywork contact between vehicles

Make sure that there is no contact be‐

tween the bodywork of the two vehicles; other‐

wise, there is a danger of short circuits.◀

2. Attach one terminal clamp of the positive

jumper cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle providing assis‐

tance.

1. Check whether the battery of the other ve‐

hicle has a voltage of 12 volts. This infor‐

mation can be found on the battery.

3. Attach the terminal clamp on the other end

of the cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle to be started.

2. Switch off the engine of the assisting vehi‐

cle.

3. Switch off any electronic systems/power

consumers in both vehicles.

4. Attach one terminal clamp of the negative

jumper cable to the negative terminal of

the battery, or to the corresponding engine

or body ground of assisting vehicle.

Starting aid terminals

Connecting order

5. Attach the second terminal clamp to the

negative terminal of the battery, or to the

corresponding engine or body ground of

the vehicle to be started.

Connect the jumper cables in the correct

order to prevent risk of injury from arcing.◀

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle

and let it run for several minutes at an in‐

creased idle speed.

If the vehicle to be started has a diesel en‐

gine: let the engine of the assisting vehicle

run for approx. 10 minutes.

The so-called starting aid terminal in the en‐

gine compartment acts as the battery's posi‐

tive terminal.

2. Start the engine of the vehicle that is to be

started in the usual way.

If the first starting attempt is not success‐

ful, wait a few minutes before making an‐

other attempt in order to allow the dis‐

charged battery to recharge.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the re‐

verse order.

Check the battery and recharge if needed.

The body ground or a special nut acts as the

battery negative terminal.

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Breakdown assistance

Towing other vehicles

Mobility

Tow-starting and towing

Hints

Note

Light towing vehicle

Tow-starting and towing

The towing vehicle must not be lighter

than the vehicle being towed; otherwise, it will

not be possible to control the vehicle's re‐

sponse.◀

For tow-starting or towing, switch off the

Intelligent Safety systems; otherwise malfunc‐

tions of the individual braking systems might

lead to accidents.◀

Attaching the tow bar/tow rope correctly

Steptronic transmission: transporting

your vehicle

Attach the tow bar or tow rope to the tow

fitting; connecting it to other vehicle parts may

cause damage.◀

Note

▷

Switch on the hazard warning system, de‐

pending on local regulations.

Your vehicle is not permitted to be towed.

Therefore, contact a service center in the

event of a breakdown.

▷

If the electrical system has failed, clearly

identify the vehicle being towed by placing

a sign or a warning triangle in the rear win‐

dow.

Do not have the vehicle towed

Have your vehicle transported on a load‐

ing platform only; otherwise, damage may oc‐

cur.◀

Tow bar

The tow fittings used should be on the same

side on both vehicles.

Tow truck

Should it prove impossible to avoid mounting

the tow bar at an offset angle, please observe

the following:

▷

Maneuvering capability is limited going

around corners.

▷

The tow bar will generate lateral forces if it

is secured with an offset.

Tow rope

When starting to tow the vehicle, make sure

that the tow rope is taut.

The vehicle should only be transported on a

loading platform.

To avoid jerking and the associated stresses

on the vehicle components when towing, al‐

ways use nylon ropes or nylon straps.

Do not lift the vehicle

Do not lift the vehicle by the tow fitting or

body and chassis parts; otherwise, damage

may result.◀

Tow fitting

The screw-in tow fitting should always be car‐

ried in the vehicle.

Use tow fitting located in the front only for po‐

sitioning the vehicle.

The tow fitting can be screwed in at the front

or rear of the BMW.

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Mobility

Breakdown assistance

The tow fitting is located in the onboard vehi‐

cle tool kit behind the left folding cover in the

trunk.

Tow fitting, information on use

▷

Use only the tow fitting provided with

the vehicle and screw it all the way in.

▷

Use the tow fitting for towing on paved

roads only.

Avoid lateral loading of the tow fitting, e.g.,

do not lift the vehicle by the tow fitting.

Otherwise, damage to the tow fitting and the

vehicle can occur.◀

Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Steptronic transmission

Do not tow-start the vehicle.

Tow-starting the engine is not possible due to

the Steptronic transmission.

Have the cause of the starting problems fixed.

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