Get MOBILITY -> Breakdown Assistance Guide for BMW X3 SUV Fourth Generation (2024-2025)

Breakdown Assistance

MOBILITY

Breakdown Assistance

To remove the warning triangle, push the

warning triangle to one side and remove it.

Vehicle features and options

This chapter describes model-specific equip-

ment, systems, and functions that are currently

available, or may become available in the fu-

ture, even if they are not present in the vehicle.

First-aid kit

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Additional information:

Vehicle equipment, refer to page 8.

Some of the articles have a limited service

life. Check the expiration dates for the con-

tents regularly, replacing any expired items

promptly.

Hazard warning system

Storage

The first-aid kit is stored in the net on the right

side of the cargo area.

BMW Assistance

The button for the hazard warning sys-

tem is located on the center console.

Principle

BMW Assist includes various services having

to do with the vehicle, e.g., customer support.

The services help maintain mobility.

The red light in the button flashes when the

hazard warning system is turned on.

General information

The offering depends on the vehicle equip-

ment and the national-market version.

Warning triangle

For more information on possible services, the

vehicle manufacturer recommends contacting

an authorized service center or Customer Re-

lations/Customer Support.

Starting services

To start BMW Assist, go through the menu as

follows: Apps menu / "All" / "BMW Assist" /

"BMW Assist".

The warning triangle is located on the inside of

the tailgate.

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A voice connection to Customer Relations/cus-

tomer support is being established.

BMW Roadside Assistance can be started

manually as follows:

1. Go through the menu as follows: Apps

menu / "All" / "BMW Assist".

BMW Roadside Assistance

2. "BMW Roadside Assistance" or select the

desired service.

Principle

Follow the displays on the control display.

A voice connection is established as neces-

sary.

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of a break-

down.

Teleservice Diagnosis

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Teleservice Diagnostics enables detailed vehi-

cle data to be transmitted via mobile commu-

nications, which is necessary for vehicle diag-

nosis. This data is transmitted automatically.

It may be necessary to approve this on the

control display.

There are various ways of contacting BMW

Roadside Assistance.

▷

Via additional text in the Check Control

message.

Teleservice Help

▷

Via a call with a mobile phone.

Via the My BMW App.

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

Functional requirements

The following functional requirements must be

met for BMW Roadside Assistance:

Teleservice Help can be started once it is re-

quested by BMW Roadside Assistance.

1. Park vehicle in a safe place.

2. Engage the parking brake.

3. Turn on the control display.

4. Consent to Teleservice Help.

▷

An active ConnectedDrive contract, vehicle

equipped with Intelligent Emergency Call or

BMW ConnectedDrive services.

▷

Vehicle must have mobile network recep-

tion.

Standby state is switched on.

BMW Accident Assistance

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

Principle

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of an acci-

dent.

General information

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message is displayed

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in the instrument cluster. In addition, a text

message appears on the control display.

Follow the displays on the control display.

A voice connection is established.

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

Emergency Call

Functional requirements

The following functional requirements must be

met for BMW Accident Assistance:

Principle

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

▷

An active ConnectedDrive contract, vehicle

equipped with Intelligent Emergency Call or

BMW ConnectedDrive services.

Intelligent emergency call

The vehicle features an Intelligent Emergency

Call system, depending on vehicle equipment.

▷

Vehicle must have mobile network recep-

tion.

Standby state is switched on.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

Starting BMW Accident Assistance

Intelligent emergency calls are made using a

SIM card that is integrated into the vehicle.

If an accident is detected automatically

The BMW Response Center then makes con-

tact with the occupants of the vehicle and ini-

tiates further steps to help.

A text message relating to BMW Accident As-

sistance appears on the control display.

The connection can be established directly:

"Contact accident assistance"

If an intelligent emergency call is made, the

data used to determine necessary rescue

measures, e.g., the vehicle's current location

if it can be determined, is sent to the BMW

Response Center.

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

Even if the driver is unable to respond, the

BMW Response Center can, under certain cir-

cumstances, initiate steps to provide further

assistance.

Additional information:

Check Control, refer to page 135.

Starting BMW Accident Assistance

manually

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

Even if the BMW Response Center is no longer

heard through the loudspeakers, the BMW Re-

sponse Center may still be able to hear the

occupants of the vehicle.

The BMW Response Center ends the emer-

gency call.

BMW Accident Assistance can be started man-

ually as follows:

General information

Only press the SOS button in the headliner in

an emergency.

1. Go through the menu as follows: Apps

menu / "All" / "BMW Assist".

2. "BMW Accident Assistance" or select the

desired service.

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

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▷

The LED is illuminated green when an

Emergency Call has been initiated.

Overview

If a cancel prompt appears on the control

display, the emergency call can be aborted.

If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

▷

The LED flashes green when the connec-

tion to the BMW Response Center has been

established.

The SOS button is located in the head-

liner.

Malfunction

The function of the emergency call may be im-

paired.

Functional requirements

To use the emergency call, the following func-

tional requirements must be met:

The LED near the SOS button flashes for ap-

proximately 30 seconds. A Check Control mes-

sage is displayed.

▷

Standby state is switched on.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

The Emergency Call system is functioning

correctly.

▷

The integrated SIM card in the vehicle has

been activated.

Jump-starting

Automatic triggering

Principle

Under certain conditions, for example if the

airbags are deployed, an emergency call is au-

tomatically triggered immediately after an acci-

dent of corresponding severity. Automatic Col-

lision Notification is not affected by pressing

the SOS button.

If the vehicle battery is discharged, the com-

bustion engine can be started using the bat-

tery on another vehicle and two jumper cables.

Only use jumper cables with fully insulated

clamp handles.

If an emergency call is placed, all other signal

tones and audio sources such as the Park Dis-

tance Control are muted.

Safety information

DANGER

Manual triggering

To initiate an emergency call manually, pro-

ceed as follows:

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

1. Tap the cover flap.

2. Press and hold the SOS button in the head-

liner until the LED near the button illumi-

nates green.

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Warning

3. Attach the second terminal clamp to the

positive battery terminal, or to the corre-

sponding jump-start terminal, of the vehicle

being started.

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

4. Attach one terminal clamp of the negative

jumper cable to the negative battery termi-

nal, or to the corresponding engine or body

ground of assisting vehicle.

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine/body ground, of the vehi-

cle being started.

Warning

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury and risk of

property damage. Make sure that no body

contact occurs.

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine on the donor vehicle and

let it run for several minutes at an increased

idle speed.

Preparation

1. Check whether the vehicle battery of the

other vehicle has a voltage of 12 volts. The

voltage information can be found on the ve-

hicle battery.

If the vehicle to be started has a diesel en-

gine: Let the engine on the donor vehicle

run for approx. 10 minutes.

2. Switch off the engine on the donor vehicle.

2. Start the engine on the vehicle to be started

as usual.

3. Switch off any power consumers in both

vehicles.

If the first attempt to start the engine is not

successful, wait a few minutes before mak-

ing another attempt in order to allow the

discharged battery to recharge.

Jump-start terminals

The jump-start terminals are located in the en-

gine compartment.

3. Let both engines run for several minutes.

Open the covers of the jump-start terminals.

Additional information:

4. Disconnect the jumper cables again in the

reverse order.

For an overview, refer to page 362.

Check the vehicle battery and recharge, if

needed.

Connecting jumper cables

Before starting, turn off all unnecessary elec-

tronic systems/components, e.g., radio, on the

donor and receiver vehicles.

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

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the rear wheels only. Also make sure that no

wheel is touching the ground.

Tow-starting/towing

Safety information

Warning

The vehicle can become damaged when lift-

ing and securing it. There is a risk of injury

and risk of property damage.

When towing while safety systems or driver

assistance systems are activated, the behav-

ior of the individual systems may lead to an

accident, e.g., due to automatic braking or

acceleration. There is a risk of accident, in-

jury, and property damage. Do not use the

corresponding safety systems or driver assis-

tance systems when towing.

▷

Only lift the vehicle using a suitable de-

vice.

▷

Do not lift or secure the vehicle on the

towing eye, rims, body components, or

chassis components.

▷

For transport, secure the vehicle by plac-

ing special tire straps over the tire tread

surfaces in the vehicle's longitudinal di-

rection.

Pushing the vehicle

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Tow truck

Additional information:

Rolling or pushing the vehicle, refer to

page 123.

Transporting the vehicle

Principle

When towing the vehicle, make sure to tow it in

the direction of traffic.

Have vehicle transported on a loading platform

or use a tow dolly.

The vehicle must be transported by an author-

ized service center or another qualified service

center or repair shop.

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of

200 km/124 miles. Follow the instructions, as

well as specified loads and speeds, given by

the tow dolly manufacturer.

Safety information

NOTICE

The vehicle can be damaged when towing

the vehicle with a single lifted axle. There

is a risk of property damage. Have vehicle

transported on a loading platform or use a

tow dolly. Tow dollies must be used under

Towing other vehicles

Principle

Switch on the hazard warning system, de-

pending on local regulations.

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Breakdown Assistance

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If the electrical system fails, mark the vehicle

being towed clearly by placing a sign or warn-

ing triangle in the rear window.

Tow rope

Observe the following notes when using the

tow rope:

▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Safety information

Make sure the tow rope is not twisted when

fastening.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to be

towed, the towing eye can tear off or it will

not be possible to control vehicle handling.

There is a risk of accident, injury, and prop-

erty damage. Make sure that the gross vehi-

cle weight of the towing vehicle is heavier

than the vehicle to be towed.

Check the attachment of the towing eye

and tow rope in regular intervals.

Do not exceed a towing speed of

30 mph/50 km/h.

Do not exceed a towing distance of

3 miles/5 km.

When driving off to tow the vehicle, make

sure that the tow rope is taut.

Towing eye

Warning

Different levels of braking may occur when

towing with adaptive recuperation. There is a

risk of accident, injury, and property damage.

Deactivate adaptive recuperation before tow-

ing.

Principle

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g., se-

cure tow cables or tow rods.

General information

NOTICE

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of property damage. Cor-

rectly attach the tow bar or tow rope to the

towing eye.

Tow bar

The towing eyes used should be on the same

side on both vehicles.

The screw-in towing eye should always be car-

ried in the vehicle.

If it is not possible to avoid mounting the tow

bar at an incline, note the following:

The towing eye can be screwed in at the front

or rear of the vehicle.

▷

Free movement will be restricted when cor-

nering.

▷

The inclination of the tow bar will generate

lateral forces.

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Breakdown Assistance

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Safety information

Towing eye thread

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to the

towing eye. There is a risk of property dam-

age. Follow the notes on using the towing

eye.

Storage

Press on the mark on the edge of the cover to

push it out.

Depending on vehicle equipment, the towing

eye may be stored in a bag as follows:

▷

In the cargo area under the cargo area

floor.

Tow-starting

Do not tow-start the vehicle.

▷

In the cargo area on the left or right side.

In the cargo area behind a side trim panel.

Start the engine by jump-starting, if possible.

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

Using the towing eye

When using the towing eye, note the following:

Additional information:

▷

Use only the towing eye provided with the

vehicle.

Jump-starting, refer to page 383.

Turn the towing eye at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

▷

After use, unscrew the towing eye counter-

clockwise.

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye, for

instance do not lift the vehicle by the towing

eye.

▷

Check the attachment of the towing eye in

regular intervals.

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MOBILITY -> Breakdown Assistance for Your BMW X3 SUV Fourth Generation (2024-2025)

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