Get MOBILITY -> Breakdown Assistance Guide for BMW XM SUV First Generation (2023-2025)

Breakdown Assistance

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Breakdown Assistance

Vehicle features and options Warning triangle

This chapter describes model-specific equip-

ment, systems, and functions that are currently

available, or may become available in the fu-

ture, even if they are not present in the vehicle.

The warning triangle is located in the left stor-

age compartment of the cargo area.

1. Pull the lug.

Additional information:

Vehicle equipment, refer to page 8.

Hazard warning system

2. Take the warning triangle out in the direc-

tion of the car's interior.

Hazard warning system button

The red light in the button flashes when the

hazard warning system is turned on.

First-aid kit

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Some of the articles have a limited service life.

Check the expiration dates of the contents reg-

ularly and replace any expired items promptly.

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Storage

BMW Roadside Assistance

Principle

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of a break-

down.

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Storage for the first-aid kit is provided in the

left storage compartment of the cargo area.

There are various ways of contacting BMW

Roadside Assistance.

Pull the lug.

▷

Via additional text in the Check Control

message.

BMW Assist

▷

Via a call with a mobile phone.

Via the My BMW App.

Principle

In the event of a breakdown, accident or if you

have any questions about the vehicle, BMW

Assist can be used to contact BMW Group's

customer support.

Functional requirements

To use BMW Roadside Assistance, the follow-

ing functional requirements must be met:

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

General information

The offering depends on the vehicle equip-

ment and the national-market version.

▷

Cellular network reception.

Standby state is switched on.

For more information on this service, the vehi-

cle manufacturer recommends contacting an

authorized service center or the hotline/cus-

tomer support.

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

Starting services

1.

Apps menu

2. "All apps"

BMW Roadside Assistance can be started

manually as follows:

3. "BMW Assist"

4. Select the BMW Assistance option.

1.

Apps menu

A voice connection to customer support is be-

ing established.

2. "All apps"

3. "BMW Assist"

4. "BMW Roadside Assistance" or select the

desired service.

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Follow the displays on the control display.

A voice connection is established as neces-

sary.

Functional requirements

To use BMW Roadside Assistance, the follow-

ing functional requirements must be met:

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

Teleservice Diagnosis

Teleservice Diagnostics enables detailed vehi-

cle data to be transmitted via mobile commu-

nications, which is necessary for vehicle diag-

nosis. This data is transmitted automatically.

It may be necessary to approve this on the

control display.

▷

Cellular network reception.

Standby state is switched on.

Starting BMW Accident Assistance

If an accident is detected automatically

A text message relating to BMW Accident As-

sistance appears on the control display.

Teleservice Help

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

The connection can be established directly:

"Contact accident assistance"

You can launch Teleservice Help by requesting

it through BMW Roadside Assistance.

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

1. Park vehicle in a safe place.

2. Engage the parking brake.

3. Turn on the control display.

4. Consent to Teleservice Help.

Additional information:

Check Control, refer to page 141.

Starting BMW Accident Assistance

manually

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

BMW Accident Assistance

Principle

The BMW Group Accident Assistance is stand-

ing by to provide help in the event of an acci-

dent.

BMW Accident Assistance can be started man-

ually as follows:

1.

Apps menu

General information

2. "All apps"

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message is displayed

in the instrument cluster. In addition, a text

message appears on the control display.

3. "BMW Assist"

4. "BMW Accident Assistance" or select the

desired service.

Follow the displays on the control display.

A voice connection is established.

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

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Overview

Emergency Call

Principle

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

Intelligent emergency call

The vehicle features an Intelligent Emergency

Call system, depending on vehicle equipment.

The SOS button is located in the head-

liner.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

Intelligent emergency calls are made using a

SIM card that is integrated into the vehicle.

Functional requirements

To use the emergency call, the following func-

tional requirements must be met:

The BMW Response Center then makes con-

tact with the occupants of the vehicle and ini-

tiates further steps to help.

▷

Standby state is switched on.

If an intelligent emergency call is made, the

data used to determine necessary rescue

measures, e.g., the vehicle's current location

if it can be determined, is sent to the BMW

Response Center.

The Emergency Call system is functioning

correctly.

▷

The integrated SIM card in the vehicle has

been activated.

Even if the driver is unable to respond, the

BMW Response Center can, under certain cir-

cumstances, initiate steps to provide further

assistance.

Automatic triggering

Under certain conditions, for example if the

airbags are deployed, an emergency call is au-

tomatically triggered immediately after an acci-

dent of corresponding severity. Automatic Col-

lision Notification is not affected by pressing

the SOS button.

Even if the BMW Response Center is no longer

heard through the loudspeakers, the BMW Re-

sponse Center may still be able to hear the

occupants of the vehicle.

If an emergency call is placed, all other signal

tones and audio sources such as the Park Dis-

tance Control are muted.

The BMW Response Center ends the emer-

gency call.

General information

Only press the SOS button in the headliner in

an emergency.

Manual triggering

To initiate an emergency call manually, pro-

ceed as follows:

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

1. Tap the cover flap.

2. Press and hold the SOS button in the head-

liner until the LED near the button illumi-

nates green.

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▷

The LED is illuminated green when an

Emergency Call has been initiated.

Safety information

If a cancel prompt appears on the control

display, the emergency call can be aborted.

DANGER

Contact with live components can lead to

an electric shock. There is a risk of injury

or danger to life. After an accident, do not

touch any high-voltage components such as

orange colored high-voltage cables or parts

that are in contact with exposed high-voltage

cables.

If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

The LED flashes green when the connec-

tion to the BMW Response Center has been

established.

Malfunction

The function of the emergency call may be im-

paired.

Warning

Fluids in the high-voltage battery are corro-

sive. There is a risk of injury. Do not touch

fluids escaping from the high-voltage battery.

The LED near the SOS button flashes for ap-

proximately 30 seconds. A Check Control mes-

sage is displayed.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

Jump-starting

General information

What to do after an accident

If the battery is discharged, the combustion

engine can be started using the battery on

another vehicle and two jumper cables. Only

use jumper cables with fully insulated clamp

handles.

General information

After an accident, take the following safety

precautions for the high-voltage system:

▷

Apply the parking brake, then turn off drive-

ready state and standby state.

Safety information

▷

Secure the accident site.

DANGER

Lock the vehicle after exiting.

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

Immediately inform the emergency res-

ponders, police, fire department, or towing

service that the vehicle is equipped with

high-voltage system.

▷

The vehicle must be recovered by an au-

thorized service center or another qualified

service center or repair shop.

Warning

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

Do not inhale any gases escaping from the

high-voltage battery; if needed, maintain a

safe distance from the vehicle.

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Breakdown Assistance

MOBILITY

Warning

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

3. Attach the terminal clamp on the other end

of the cable to the positive battery terminal,

or to the corresponding jump-start terminal

of the vehicle to be started.

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury and risk of

property damage. Make sure that no body

contact occurs.

4. Attach one terminal clamp of the negative

jumper cable to the negative battery termi-

nal, or to the corresponding engine or body

ground of assisting vehicle.

NOTICE

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine or body ground of the ve-

hicle to be started.

Swapping the positive and negative termi-

nals can permanently damage components

of the hybrid system or the vehicle electron-

ics. There is a risk of property damage. Be

careful not to swap the positive and negative

terminals. Take note of the sign next to the

positive terminal.

Establishing drive-ready state

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

Preparation

1. Check whether the battery of the other ve-

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

If the vehicle to be started has a diesel en-

gine: let the engine of the assisting vehicle

run for approx. 10 minutes.

2. Establish the drive-ready state for the vehi-

cle to be started as usual.

2. Switch off the engine of the assisting vehi-

cle.

If the first attempt to start the engine is not

successful, wait a few minutes before mak-

ing another attempt in order to allow the

discharged battery to recharge.

3. Switch off any electrical components in

both vehicles.

Jump-start terminals

The jump-start terminals are located in the en-

gine compartment.

3. Disconnect the jumper cables in the reverse

order.

Check the battery and recharge, if needed.

Additional information:

For an overview, refer to page 368.

Open the covers of the jump-start terminals.

Tow-starting/towing

Safety information

Warning

Connecting jumper cables

Before you begin, switch off all unnecessary

electronic systems/components such as the

radio on the assisting and receiving vehicles.

When towing while safety systems or driver

assistance systems are activated, the behav-

ior of the individual systems may lead to an

accident, e.g., due to automatic braking or

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

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Breakdown Assistance

MOBILITY

acceleration. There is a risk of accident, in-

jury, and property damage. Do not use the

corresponding safety systems or driver assis-

tance systems when towing.

▷

Only lift the vehicle using a suitable de-

vice.

Do not lift or secure the vehicle on the

towing eye, rims, body components, or

chassis components.

▷

For transport, secure the vehicle by plac-

ing special tire straps over the tire tread

surfaces in the vehicle's longitudinal di-

rection.

Pushing the vehicle

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Tow truck

Additional information:

Rolling or pushing the vehicle, refer to

page 126.

Transporting the vehicle

General information

The vehicle must be transported on a loading

platform or tow dolly.

The vehicle must be transported by an author-

ized service center or another qualified service

center or repair shop.

Have vehicle transported on a loading platform

or use a tow dolly.

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of max.

124 miles/200 km. Follow the instructions, as

well as specified loads and speeds, given by

the tow dolly manufacturer.

Safety information

NOTICE

The vehicle can be damaged when towing

the vehicle with a single lifted axle. There

is a risk of property damage. Have vehicle

transported on a loading platform or use a

tow dolly. Tow dollies must be used under

the rear wheels only. Also make sure that no

wheel is touching the ground.

Towing other vehicles

Principle

Switch on the hazard warning system, de-

pending on local regulations.

If the electrical system has failed, clearly iden-

tify the vehicle being towed by placing a sign or

a warning triangle in the rear window.

Warning

The vehicle can become damaged when lift-

ing and securing it. There is a risk of injury

and risk of property damage.

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▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Safety information

Make sure the tow rope is not twisted when

fastening.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to be

towed, the towing eye can tear off or it will

not be possible to control vehicle handling.

There is a risk of accident, injury, and prop-

erty damage. Make sure that the gross vehi-

cle weight of the towing vehicle is heavier

than the vehicle to be towed.

Check the attachment of the towing eye

and tow rope in regular intervals.

Do not exceed a towing speed of

30 mph/50 km/h.

Do not exceed a towing distance of

3 miles/5 km.

When driving off to tow the vehicle, make

sure that the tow rope is taut.

Warning

Towing eye

Different levels of braking may occur when

towing with adaptive recuperation. There is a

risk of accident, injury, and property damage.

Deactivate adaptive recuperation before tow-

ing.

Principle

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g., se-

cure tow cables or tow rods.

General information

NOTICE

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of property damage. Cor-

rectly attach the tow bar or tow rope to the

towing eye.

Tow bar

The towing eyes used should be on the same

side on both vehicles.

The screw-in towing eye should always be car-

ried in the vehicle.

If it is impossible to avoid mounting the tow

bar at an inclination, note the following:

The towing eye can be screwed in at the front

or rear of the vehicle.

▷

Free movement is limited when cornering.

The tow bar will generate lateral forces if it

is secured with an inclination.

Tow rope

Observe the following notes when using the

tow rope:

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Safety information

Towing eye thread

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to the

towing eye. There is a risk of property dam-

age. Follow the notes on using the towing

eye.

Storage

The thread for the towing eye is located behind

a cover on the front and rear bumper.

Depending on vehicle equipment, the towing

eye may be stored in a bag as follows:

Press on the mark on the edge of the cover to

push it out.

▷

In the cargo area under the cargo area

floor.

▷

In the cargo area on the left or right side.

In the cargo area behind a side trim panel.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, if possible.

Using the towing eye

When using the towing eye, note the following:

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

▷

Use only the towing eye provided with the

vehicle.

Additional information:

Turn the towing eye at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

Jump-starting, refer to page 389.

▷

After use, unscrew the towing eye counter-

clockwise.

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye, for

instance do not lift the vehicle by the towing

eye.

▷

Check the attachment of the towing eye in

regular intervals.

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MOBILITY -> Breakdown Assistance for Your BMW XM SUV First Generation (2023-2025)

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