Get In the event of a breakdown Guide for Citroen C3 Aircross SUV First Generation (2017-2023)

In the event of a breakdown

If the vehicle does not have its original jack,

contact a CITROËN dealer.

The jack does not require any maintenance.

List of tools

Tool kit

Set of tools supplied with the vehicle.

Accessing the tools

Spare wheel

Access to the spare wheel

The spare wheel is installed outside the vehicle,

under the boot, supported by a metal hanger.

1. Jack

To raise the vehicle.

2. Jack handle

3. Wheel wrench

To remove the wheel bolts.

4. Removable towing eye

Removing the spare wheel

►ꢀ Open the boot.

5 seats version

►ꢀ Clear the boot floor and lift it.

►ꢀ Lift the pre-cut section of carpet to remove

the fixing winch bolt from the spare wheel.

For more information on Towing the vehicle

and using the removable towing eye, refer to

the corresponding section.

These tools are specific to the vehicle

and may vary according to the level of

equipment.

7 seats version

The tools are stored in a bag located in the

boot.

Do not use them for any other purpose.

►ꢀ With the wheel wrench 3, rotate

anticlockwise and loosen the screw hook

retaining the spare wheel hanger.

The jack must only be used to change

a wheel with a damaged or punctured

tyre.

Do not use any jack other than the one

supplied with the vehicle.

52

In the event of a breakdown

Wheel with wheel trim

When removing the wheel, first

remove the wheel trim by pulling at the

valve aperture.

When refitting the wheel, refit the wheel

trim, starting by placing its aperture in line

with the valve and then pushing it into place

all round its edge with the palm of your

hand.

8

►ꢀ Release the hanger from the hook, then

lower it.

►ꢀ Place the spare wheel next to the wheel to

be changed.

►ꢀ Slacken the bolts using the wheel wrench 3

only.

Wheel nuts removing pattern

Removing a wheel

Parking the vehicle

Immobilise the vehicle where it does

not obstruct traffic: the ground must be

level, stable and non-slippery.

With a manual gearbox, engage first gear to

lock the wheels, apply the parking brake and

switch off the ignition.

Check for the fixed illumination of the

parking brake indicator lamps in the

instrument panel.

►ꢀ Place the foot of jack 1 on the ground and

ensure that it is directly below the front A

or rear B jacking point on the underbody,

whichever is closest to the wheel to be

changed.

►ꢀ Loosen the nuts on the wheel in diagonal

sequence. Do not remove wheel nuts.

The occupants must get out of the vehicle

and wait where they are safe.

If necessary, place a chock under the

wheel diagonally opposite the wheel to be

changed.

Never go underneath a vehicle raised using a

jack; use an axle stand.

53

In the event of a breakdown

►ꢀ Remove the bolts and store them in a clean

place.

►ꢀ Remove the wheel.

►ꢀ Extend jack 1 with the jack handle 2 and

wheel wrench 3 until its head comes into

contact with jacking point A or B; contact

area A or B on the vehicle must be properly

inserted into the central part of the head of the

jack.

►ꢀ Lower the vehicle again fully.

►ꢀ Fold jack 1 and remove it.

Fitting a wheel

►ꢀ Raise the vehicle until there is sufficient

space between the wheel and the ground to

admit the spare (not punctured) wheel easily.

Ensure that the jack is stable. If the

ground is slippery or loose, the jack

may slip or collapse - risk of injury!

Take care to position the jack strictly at

one of the jacking points A or B under the

vehicle, ensuring that the head of the jack

is centred under the contact area of the

vehicle. Otherwise, there is a risk of damage

to the vehicle and/or of the jack collapsing -

risk of injury!

►ꢀ Tighten the bolts using the wheel wrench

3 only.

►ꢀ Refit the bolt cover (depending on

equipment).

►ꢀ Fit the wheel on the hub.

►ꢀ Screw in the bolts by hand as far as possible.

►ꢀ Pre-tighten the bolts using the wheel

wrench 3 only.

►ꢀ Store the tools.

54

In the event of a breakdown

– Set the specified tire pressure indicated

on the tire information label located on the

driver's door lock pillar.

– Do not use tire chains on the temporary

spare. If you must use tire chains, rearrange

the wheels so standard tires and wheels are

fitted to the front axle.

The headlamps have polycarbonate

lenses with a protective coating:

– Do not clean them with a dry or abrasive

cloth, nor with detergent or solvent

products.

– Use a sponge and soapy water or a pH

neutral product.

Putting the spare wheel

back in the carrier

8

– The temporary spare wheel has a much

shorter tread life than the conventional

wheels on your vehicle. Replace the tire as

soon as possible as the tread wear indicator

appears.

The inflation pressure of the temporary spare

wheel should be checked at least monthly.

At the same time, check that the tire is

stored securely. If it is not, tighten it.

Note that two or more temporary spare

wheels should not be used on one vehicle

simultaneously.

– When using a high-pressure washer on

persistent marks, do not keep the lance

directed towards the headlamps, lamps or

their edges for too long, so as not to damage

their protective coating and seals.

►ꢀ Position the wheel into the hanger.

►ꢀ Engage the hanger on the hook, then

tighten the bolt using the wheel wrench handle

until the bolt is tight.

Changing a bulb must only be done

with the ignition off and after the

headlamp / lamp has been switched off for

several minutes - risk of serious burns!

Do not touch the bulb directly with your

fingers; use a lint-free cloth.

It is essential only to use anti-ultraviolet

(UV) type bulbs, so as not to damage the

headlamp.

Always replace a failed bulb with a new bulb

of the same type and specification. To avoid

lighting imbalance, replace the bulbs in pairs.

After changing a wheel

The temporary spare wheel is only

intended for temporary emergency

use, until the conventional wheel can be

repaired or replaced.

Continuous use of this spare can result in tire

failure and loss of control. Always observe

these precautions when using this spare:

– Your vehicle will respond differently with

this temporary spare.

– Do not exceed 80 km/h speed.

– Replace this spare with a standard tire and

wheel as soon as possible.

Changing a bulb

In some weather conditions (e.g. low

temperature or humidity), misting on

the internal surface of the glass of the

headlamps and rear lamps is normal, and will

disappear after the lamps have been on for a

few minutes.

Refitting the lamp units

Perform the operations in the reverse

order to dismantling.

– Use of this spare will reduce ground

clearance.

55

In the event of a breakdown

Opening the bonnet / Accessing the

Front lamps

3. Beam headlamps (H4 - 12V - 60/55W)

4. Front foglamps (H16 - 19W)

bulbs

With the engine warm, proceed with caution

- risk of burns!

Take care with objects or clothing that could

be caught in the blades of the cooling fan -

risk of strangulation!

Model 1

Daytime running lamps/sidelamps

1. Daytime running lamps/sidelamps (W5W

►ꢀ Turn the bulb holder a quarter of a turn and

pull it out.

►ꢀ Pull the bulb out and change it.

Halogen bulbs (Hx)

To ensure good quality lighting, check

that the bulb is correctly positioned in its

housing.

bulb)

2. Direction indicators (PY21W - 12V - 21W)

3. Beam headlamps (H4 - 12V - 60/55W)

4. Front foglamps (H16 - 19W)

Direction indicators

Rapid flashing of a direction indicator

lamp (left or right) indicates that one

of the bulbs on the corresponding side has

failed.

Light-emitting diode (LED)

headlamps and lamps

Model 2

Depending on version, the affected types of

headlamps / lamps are:

– Daytime running lamps / sidelamps.

– Direction indicator side repeaters.

– Third brake lamp.

– Number plate lamps.

Light emitting diodes (LED)

For the replacement of this type of

bulb, you must contact a CITROËN dealer.

Do not touch the LED technology lamps -

risk of electrocution!

1. Daytime running lamps/sidelamps (LED)

2. Direction indicators (PY21W - 12V - 21W)

56

In the event of a breakdown

►ꢀ Turn the bulb holder a eighth of a turn anti-

clockwise and remove it.

►ꢀ Remove the bulb and replace it.

Model 2

8

Amber coloured bulbs, such as the

direction indicators, must be replaced

by bulbs with identical colour and

specifications.

1. Tail / Brake lamps (P21/4W)

2. Direction indicators (PY21W)

3. Reversing lamp (P21W) (LH side only)

4. Connecting tail (W5W)

Beam headlamps

►ꢀ Remove the front mud guard.

►ꢀ Disconnect the connector.

►ꢀ Release the snap fit, rotate anticlockwise

and remove the bulb.

Changing bulbs

These bulbs are changed after removing the tail

lamp assembly.

►ꢀ Open the boot.

►ꢀ Open the carpet flap to access the tail lamp

mounting nut.

►ꢀ Remove the protective cover by pulling on

the tab.

►ꢀ Disconnect the bulb connector.

►ꢀ Release the retaining tab.

►ꢀ Change the bulb taking care to align the

metal part with the grooves on the lamp.

►ꢀ Reposition the retaining tab.

►ꢀ Reconnect the bulb connector.

►ꢀ Ensure that the cover is refitted correctly all

around to ensure correct sealing.

Rear lamps

Model 1

►ꢀ Unscrew the nut and remove it. Be careful

not to drop it inside the vehicle.

►ꢀ Unscrew the two mounting bolts near the

tail gate area.

►ꢀ Unclip the lamp unit and carefully extract it

pulling straight towards the outside.

A standard pair of pliers or the wheel wrench

(depending on equipment) may be necessary to

remove the nut.

1. Tail / Brake lamps (P21/5W)

2. Direction indicators (PY21W)

3. Reversing lamp (P21W) (LH side only)

4. Dummy lamp

Front foglamps (H16-19W)

(Depending on version)

57

In the event of a breakdown

Tail & Brake lamps / Reversing lamp /

Direction indicators / Tail lamp

Third brake lamp

Changing a fuse

Access to the tools

►ꢀ Turn the bulb holder a eighth of a turn anti-

clockwise and remove it.

►ꢀ Remove the bulb and replace it.

Additional sidelamps / Connecting tail

lamps (if equipped)

For the replacement of this type of bulb, you

must contact a CITROËN dealer.

The puller is located inside the engine fuse box.

►ꢀ Open the bonnet.

Interior lighting

►ꢀ Disengage the cover completely.

►ꢀ Take the puller from its housing.

Courtesy lamp (10W - 12V - 10W)

Changing a fuse

Before changing a fuse:

►ꢀ Identify the cause of the fault and fix it.

►ꢀ Switch off all power consumption.

►ꢀ Identify the defective fuse using the current

allocation tables and diagrams.

To replace a fuse, it is essential to:

►ꢀ Use the special puller to extract the fuse

from its housing and check the condition of its

filament.

►ꢀ Turn the bulb holder a quarter of a turn and

pull it out.

►ꢀ Pull the bulb out and change it.

►ꢀ Using a thin, flap tip screwdriver, unclip the

entire console surrounding the courtesy lamp.

►ꢀ Remove the defective bulb and replace it.

►ꢀ Fit the console back into place around the

courtesy lamp and clip it correctly.

58

In the event of a breakdown

►ꢀ Always replace the failed fuse with a fuse of

the same rating (same colour); use of a different

rating may cause malfunctions - risk of fire!

If the fault recurs soon after replacing a fuse,

have the electrical system checked by a

CITROËN dealer.

all of the additional equipment connected

exceeds 10 milliamperes.

8

Puller

Dashboard fuses

The fusebox is placed in the lower dashboard

(right-hand side).

Installing electrical accessories

The vehicle's electrical system is

designed to operate with standard or

optional equipment.

Before installing other electrical equipment

or accessories to your vehicle, contact a

CITROËN dealer.

The fuse allocation tables and the

corresponding diagrams are available

from a CITROËN dealer.

Access to the fuses

The replacement of a fuse not shown

in the allocation tables may cause a

serious malfunction of the vehicle. Contact a

CITROËN dealer.

CITROËN accepts no responsibility for

the cost incurred in repairing the

vehicle or for rectifying malfunctions

resulting from the installation of accessories

not supplied or not recommended by

CITROËN and not installed in accordance

with its recommendations, in particular

when the combined power consumption of

►ꢀ Unclip the cover by pulling at the top left,

then right.

Good

Faulty

L1 5 seats MB6

Fuses

Fuse No.

FF01

Colour

Rating (A)

Functions

Red

10

20

30

On-board diagnosis (OBD)

FF02

Yellow

Green

Body control and cluster module 1 (BCCM-1)

Body control and cluster module 2 (BCCM-2)

FF03

59

In the event of a breakdown

Fuse No.

FF04

FF05

FF06

FF07

FF08

FF09

FF10

FF11

Colour

Yellow

Green

Tan

Rating (A)

Functions

20

30

5

Body control and cluster module 3 (BCCM-3)

Body control and cluster module 4 (BCCM-4)

ECU's ignition

Red

10

5

Airbag ECU

Tan

Switches ignition

Blue

Tan

15

5

12 V Socket

Spare connector/USB

Red

10

30

5

Front washer

FS01

FS02

FF

Pink

Tan

Body control and cluster module 5 (BCCM-5)

Body control and cluster module 6 (BCCM-6)

Service

FF

Blue

Red

15

10

FF

Relays

Relay

Colour

Brown

Rating (A)

20

Functions

MICRO

Ignition relay

60

In the event of a breakdown

L2 MB6 5 seats, L2 pack MB6 5 seats

Fuses

8

Fuse No.

FF01

FF02

FF03

FF04

FF05

FF06

FF07

FF08

FF09

FF10

FF11

Colour

Red

Rating (A)

Functions

10

20

30

20

30

15

5

On-board diagnosis (OBD)

Yellow

Green

Yellow

Green

Blue

Tan

Body control and cluster module 1 (BCCM-1)

Body control and cluster module 2 (BCCM-2)

Body control and cluster module 3 (BCCM-3)

Body control and cluster module 4 (BCCM-4)

IVI

ECU's ignition

Red

10

5

Airbag ECU

Tan

Switches ignition

Tan

5

T-Box

Blue

Tan

15

5

12 V socket

FF12

FF13

FF14

FS01

FS02

FF

Spare connector/USB

Red

10

20

30

5

Front washer

Yellow

Pink

Tan

Rear defogger

Body control and cluster module 5 (BCCM-5)

Body control and cluster module 6 (BCCM-6)

Service

FF

Blue

15

61

In the event of a breakdown

Fuse No.

FF

Colour

Red

Rating (A)

10

Functions

Service

Relays

Relay

MICRO

Colour

Brown

Grey

Rating (A)

Functions

20

35

Ignition relay

Rear defogger relay

L2 MB6 7 seats, L2 pack MB6 7 seats

Fuses

Fuse No.

FF01

Colour

Red

Rating (A)

Functions

10

20

30

20

30

5

On-board diagnosis (OBD)

Body control and cluster module 1 (BCCM-1)

Rear blower

FF02

FF03

FF04

FF05

FF06

FF07

FF08

FF09

FF10

Yellow

Green

Yellow

Green

Tan

Body control and cluster module 2 (BCCM-2)

Body control and cluster module 3 (BCCM-3)

Body control and cluster module 4 (BCCM-4)

ECU's ignition

Tan

5

3rd row USB

Red

10

5

Airbag ECU

Tan

Switches ignition

FF11

Blue

15

12 V socket

62

In the event of a breakdown

8

Fuse No.

FF12

Colour

Blue

Tan

Rating (A)

Functions

15

5

IVI

FF13

Spare connector/USB

FF14

Red

10

5

Front washer

FF15

Tan

T-Box

FF16

Yellow

Pink

20

30

Rear defogger

FS01

FS02

Body control and cluster module 5 (BCCM-5)

Body control and cluster module 6 (BCCM-6)

Relays

Relay

Colour

Brown

Black

Grey

Rating (A)

Functions

MICRO

20

30

35

Ignition relay

Rear blower mini relay

Rear defogger relay

63

In the event of a breakdown

Access to the fuses

►ꢀ Remove the cover.

►ꢀ Change the fuse.

►ꢀ When you have finished, close the cover

carefully then engage the two latches, to

ensure correct sealing of the fusebox.

Engine compartment fuses

The fusebox is placed in the engine

compartment near the battery.

L1 MB6 5 seats, L2 MB6 5 seats & 7 seats, L2 pack MB6 5 seats & 7 seats

Fuses

Fuse No.

FF01

Colour

Tan

Rating (A)

Functions

Radiator Relay

ECM Supply

ECM

5

FF02

FF03

FF04

FF05

FF06

FF07

FF08

FS01

Yellow

Blue

20

15

Blue

15

ECM

Green

Red

30

10

30

40

ECM

Horn

Red

Compressor

ESP ECU

Accessory Load

Green

64

In the event of a breakdown

8

Fuse No.

FS02

FS03

FF

Colour

Yellow

Green

Blue

Rating (A)

Functions

60

40

30

15

Radiator Fan

Electronic Stability Module (ESP) Motor

Service

FF

Red

10

Relays

Relay

Colour

Brown

Grey

Rating (A)

Functions

MICRO

20

35

20

Starter Solenoid Relay Inhabit

ECM main Relay

Brown

Starter Solenoid Relay

Horn Relay

HVAC Compressor Relay

L1 MB6 5 seats

Fuses

Fuse No.

FF01

Colour

Rating (A)

Functions

ECM

Blue

Tan

15

5

FF02

STT

FF03

Tan

5

BECB

CFB-2

FS01

Green

40

65

In the event of a breakdown

Relays

Relay

MAXI

MINI

Colour

Rating (A)

Functions

Grey

70

40

ECM Power Maxi Relay

Accessory Mini Relay

L2 MB6 5 seats & 7 seats, L2 pack MB6 5 seats & 7 seats

Fuses

Fuse No.

FF01

Colour

Blue

Rating (A)

Functions

ECM

15

5

FF02

Tan

BECB

STT

FF03

Tan

5

FS01

Yellow

60

CFB-2

Relays

Relay

MAXI

MINI

Colour

Grey

Rating (A)

Functions

70

40

ECM Power Maxi Relay

Accessory Mini Relay

Grey

66

In the event of a breakdown

The two vehicles must not be in contact

the same specification as the one used in

the vehicle.

12 V battery

8

with each other.

Switch off all electricity-consuming

equipment on both vehicles (audio system,

wipers, lighting, etc.).

Make sure that the jump leads are well away

from the engine’s moving parts (fan, belt,

etc.).

Do not disconnect the (+) terminal while the

engine is running.

During jump start, extra care should be taken

to ensure right terminals are connected. If

terminal connections are reversed, it will

lead to failure of alternator & other electrical,

electronic components.

Never power electrical or electronic

components directly from battery terminals

as it will lead to poor battery charging, poor

performance of components and battery

sensor malfunction, which will impact fuel

economy.

Lead-acid starter batteries

Access to the battery

These batteries contain harmful

substances (sulphuric acid and lead).

They must be disposed at authorized dealer/

battery shop in accordance with regulations

and must never under any circumstances be

discarded with household waste.

Take used remote control batteries and

vehicle batteries to a special collection

point.

The battery is located under the bonnet.

Protect your eyes and face before

handling the battery.

Use goggles and gloves while working with

the battery. Diluted sulphuric acid spilled

from battery can cause blindness or severe

burns.

Flush eyes or body with ample water and get

medical care immediately if suffered.

Keep batteries out of the reach of children.

All operations on the battery must be carried

out in a well ventilated area and away from

naked flames and sources of sparks, so as to

avoid any risk of explosion or fire.

(+) Positive terminal.

A remote earth point is located near the

battery.

Starting using another

battery

If the vehicle's battery is flat/drain/discharged,

the engine can be started using a backup

battery (either external or from another vehicle)

and jump leads or using a battery booster.

Never start the engine by connecting

a battery charger.

Never use a 24 V or higher battery booster.

Check beforehand that the backup battery

has a nominal voltage of 12 V and a capacity

at least equal to that of the discharged

battery.

Wash your hands afterwards.

If the battery fails (after warranty

coverage), replace it with a battery of

67

In the event of a breakdown

The negative cable must be connected

to the car ground (not to the battery

negative terminal) so that the battery sensor

can detect all charging and discharging

currents.

that the battery reaches an adequate state of

charge.

Be careful not to cause accidental

short circuits between the positive

and negative battery terminals.

Do not allow smoking, sparks or flames

around fuel or the battery.

Disconnecting/removing

the battery

In order to maintain an adequate state

of charge for starting the engine, it

is recommended that the battery be

disconnected if the vehicle is taken out of

service for a long period.

►ꢀ Lift the cover on the (+) terminal, if the

vehicle has one.

►ꢀ Connect the red cable to the (+) terminal of

flat battery A (at the metal elbow), then to the

(+) terminal of the backup battery B or of the

booster.

►ꢀ Connect one end of the green or black

cable to the (-) terminal of the backup battery B

or of the booster (or to an earth point on the

assisting vehicle).

►ꢀ Connect the other end of the green or black

cable to the earth point C on the broken down

vehicle.

After reconnection

After reconnecting the battery, turn on the

ignition and wait 1 minute before starting the

engine, to enable the electronic systems to

initialise.

If minor problems nevertheless persist following

this operation, contact a CITROËN dealer.

Referring to the relevant section, initialise or

reset certain equipment:

Before disconnecting the battery:

►ꢀ Close all openings (doors, boot, windows).

►ꢀ Switch off all electrical consumers (audio

system, wipers, lighting, etc.).

►ꢀ Switch off the ignition and wait for

4 minutes.

– Date and time.

– Preset radio stations.

►ꢀ Start the engine on the assisting vehicle and

leave it running for a few minutes.

►ꢀ Operate the starter on the broken down

vehicle and let the engine run.

If the engine does not start immediately, switch

off the ignition and wait a few moments before

trying again.

Towing the vehicle

General recommendations

Observe the legislation in force in the

country where you are driving.

Ensure that the weight of the towing vehicle

is higher than that of the towed vehicle.

The driver must remain at the wheel of the

towed vehicle and must have a valid driving

licence.

When towing a vehicle with all four wheels

on the ground, always use an approved

towing arm; rope and straps are prohibited.

The towing vehicle must move off gently.

►ꢀ Wait for it to return to idle.

►ꢀ Disconnect the jump leads in reverse order:

first remove (-) terminal then (+) terminal..

►ꢀ Refit the cover to the (+) terminal, if the

vehicle has one.

►ꢀ Allow the engine to run for at least

30 minutes, with the vehicle stationary, so

►ꢀ Disconnect the negative cable.

►ꢀ Disconnect the positive cable.

►ꢀ Remove the bottom mounting bracket if you

need to remove the battery.

68

In the event of a breakdown

When the vehicle is towed with its engine

off, there is no longer braking and steering

assistance.

Towing your vehicle

8

To access the front screw thread:

A professional towing service must

be called if:

– Broken down on a motorway or main road.

– Not possible to put the gearbox into

neutral, unlock the steering, or release the

parking brake.

– Towing with only two wheels on the

ground.

– No approved towbar available.

►ꢀ Remove the cover.

To be towed:

►ꢀ Screw the towing eye in fully.

►ꢀ Install the towbar.

►ꢀ Put the gearbox into neutral.

Access to the tools

Failure to observe this instruction

could result in damage to certain

components (braking, transmission, etc.) and

to the absence of braking assistance the

next time the engine is started.

►ꢀ Unlock the steering and release the parking

brake.

►ꢀ Switch on the hazard warning lamps on both

vehicles.

►ꢀ Move off gently, drive slowly and only for a

short distance.

The towing eye is stored in a bag located in the

boot.

69

In the event of a breakdown for Your Citroen C3 Aircross SUV First Generation (2017-2023)

Related Topics

Popular Owner Manuals

Latest Owner Manuals