Safety
traceable and is not continuously monitored
The eCall (SOS) system is a public
service of general interest and is
free-of-charge.
Regulation - GDPR) or by UK GDPR
5
(Data Protection, Privacy and Electronic
Communications) Regulations 2019 and
Directive 2002/58/EC of the European
Parliament and the Council, and in particular,
seeks to protect the vital interests of the
data subject, in accordance with Article 6 (1)
d) GDPR.
The processing of personal data is strictly
limited to the purpose of handling the eCall
(SOS) function used with the "112" single
European emergency call number.
The eCall (SOS) function is only able to
collect and process the following data
relating to the vehicle: vehicle identification
number, vehicle type (passenger vehicle or
light commercial vehicle), fuel type or power
source, three most recent locations and
direction of travel, number of passengers
and a timestamped log file of the automatic
activation of the system and its timestamp.
The recipients of the processed data are the
emergency call handling centres designated
by the relevant national authorities in the
territory in which they are located, enabling
priority routing and handling of calls to the
"112" emergency number.
in its normal operating mode.
The data in the system's internal memory is
automatically and continuously erased. Only
the vehicle’s three most recent locations,
necessary for the normal functioning of the
system, are stored.
When an emergency call is triggered, the
data log is stored for no more than 13 hours.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly.
– The indicator lamp flashes red: replace the
back-up battery.
– The indicator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
– If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
Access to data
You have the right of access to
data and as appropriate to request the
rectification, erasure or restriction of
processing of any personal data not
processed in accordance with the provisions
of GDPR. Third parties to which data has
been disclosed shall be notified of any
rectification, erasure or restriction carried
out in compliance with the corresponding
GDPR, unless it proves impossible or involves
a disproportionate effort.
You also have the right to lodge a complaint
with the respective data protection
supervisory authority.
If you want to claim your above-mentioned
rights please contact us per email at:
A system malfunction does not
prevent the vehicle from being driven.
When an onboard system update is
being performed, the eCall (SOS)
function is not available.
Data processing
All processing of personal data by
the eCall (SOS) function complies with
the framework for protection of personal
information established by Regulation
2016/679 (General Data Protection
Data storage
Data contained in the system’s
memory is not accessible from outside the
system until a call is made. The system is not
For more information regarding our contact
details please take a look at our Privacy &
Cookies Policy on the brand's website.
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