Get CITRO?N Connect Radio -> Frequently asked questions Guide for Citroen C4 Cactus SUV First Generation (2014-2018)

CITROËN Connect Radio

Press "Configuration" to go to the

Frequently asked

questions

The following information groups together the

answers to the most frequently asked questions

concerning your system.

secondary page.

Press "Date and time".

Select "Date".

Press this button to define the date.

Press the back arrow to save the

date.

Select the display format of the date.

Press the back arrow again to

confirm.

Adjustment of the time and date is only

available if "GPS Synchronisation" is

deactivated.

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CITROËN Connect Radio

Radio

QUESTION

RESPONSE

SOLUTION

The reception quality of the tuned radio station

gradually deteriorates or the stored stations are the station or no transmitter is present in the

not working (no sound, 87.5 MHz is displayed,

etc.).

The vehicle is too far from the transmitter of

Activate the "RDS" function by means of the

upper band to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

geographical area.

The environment (hills, buildings, tunnels,

basement car parks, etc.) block reception,

including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

The aerial is absent or has been damaged (for

example when going through a car wash or into

an underground car park).

Have the aerial checked by a dealer.

I cannot find some radio stations in the list of

received stations.

The station is not received or has changed its

name in the list.

Press the round arrow on the "List" tab of the

"Radio" page.

The name of the radio station changes.

Some radio stations send other information

in place of their name (the title of the song for

example).

The system interprets these details as the

station name.

.

19

CITROËN Connect Radio

Media

QUESTION

RESPONSE

SOLUTION

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick

may greatly slow down access to reading

the memory stick (multiplication by 10 of the

catalogue time).

Delete the files supplied with the memory stick

and limit the number of sub-folders in the file

structure on the memory stick.

Some information characters in the currently

playing media are not displayed correctly.

The audio system does not display some types

of characters.

Use standard characters to name tracks and

folders.

Playback of streaming files does not start.

The connected device does not automatically

launch playback.

Start playback from the device.

Names of tracks and playing time are not

displayed on the audio streaming screen.

The Bluetooth profile does not allow the

transfer of this information.

20

CITROËN Connect Radio

Telephone

QUESTION

RESPONSE

SOLUTION

I am unable to connect my Bluetooth

telephone.

The telephone's Bluetooth function may be

switched off or the telephone may not be

visible.

Check that your telephone has Bluetooth

switched on.

Check in the telephone settings that it is

"visible to all".

The Bluetooth telephone is not compatible with

the system.

You can check the compatibility of your

telephone at the Brand's website (services).

Android Auto and CarPlay do not work.

Android Auto and CarPlay may not activate if

the USB cables are of poor quality.

Use authentic USB cables to ensure

compatibility.

The volume of the telephone connected in

Bluetooth mode is inaudible.

The sound depends on both the system and

the telephone.

Increase the volume of the audio system, to

maximum if required, and increase the volume

of the telephone if necessary.

Ambient noise affects the quality of the

telephone call.

Reduce the ambient noise level (close the windows,

reduce the booster fan speed, slow down, etc.).

The contacts are not listed in alphabetical

order.

Some phones provide display options.

Depending on the chosen settings, contacts

can be transferred in a specific order.

Modify the telephone directory display settings.

.

21

CITROËN Connect Radio

Settings

QUESTION

RESPONSE

SOLUTION

When changing the setting of treble and bass,

the equalizer setting is deselected.

The selection of an equalizer setting imposes

the settings for treble and bass and vice versa.

Modify the treble and bass or equalizer settings

to obtain the desired musical ambience.

When changing the equalizer setting, the treble

and bass settings are reset.

When changing the balance setting,

distribution is deselected.

The selection of a distribution setting imposes

the balance settings and vice versa.

Modify the balance setting or the distribution

setting to obtain the desired sound quality.

When changing the distribution setting, the

balance setting is deselected.

There is a difference in sound quality between

the different audio sources.

To allow for optimal listening quality, the

audio settings can be tailored to different

sound sources, which can generate audible

differences when changing source.

Check that the audio settings are adapted

to the sources listened to. Adjust the audio

functions to the middle position.

When the engine is off, the system switches off

after several minutes of use.

When the engine is switched off, the system's

operating time depends on the state of charge

of the battery.

Turn the ignition on to increase the charge of

the battery.

The switch-off is normal: the system automatically

goes into energy economy mode and switches off

to maintain an adequate charge in the battery.

22

CITRO?N Connect Radio -> Frequently asked questions for Your Citroen C4 Cactus SUV First Generation (2014-2018)

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