Get Safety -> Emergency or assistance call Guide for DS 4 4 Door Second Generation (2021-2026)

05

150

Safety

Emergency or assistance call

Type 1

Localised Emergency Call

In an emergency, press this

button for more than 2 seconds.

Flashing of the green indicator

lamp and a voice message

confirm that the call has

If an impact is detected by the airbag

control unit, and independently of

the deployment of any airbags, an

emergency call is made automatically.

been made to the "Localised

Emergency Call"* centre.

If you benefit from the DS Connect

BOX offer with the SOS and assistance

pack included, you have available

additional services in your personal

space, via the website in your country.

Pressing this button again immediately cancels

the call.

The green indicator lamp goes off.

The green indicator lamp remains on (without

flashing) when communication is established.

It goes off at the end of the call.

Localised Emergency Call immediately locates

your vehicle, makes contact with you in your

language** and - if necessary - organises

sending of the appropriate emergency

services**. In countries where the service is not

operational, or if the locating service has been

expressly declined, the call is directed straight

to the emergency services (112) without

location.

* Depending on the terms and conditions for

the service, available from dealers, and

technological and technical limits.

** Depending on the geographic cover for

"Localised Emergency Call", "Localised

Assistance Call" and the official national

language selected by the owner of the

vehicle.

The list of countries covered by Telematic

services is available at dealers or on the

website in your country.

05

151

Safety

Localised Assistance Call

Press this button for more than

2 seconds to request assistance

if the vehicle breaks down.

A voice message confirms that

the call has been made**.

Operation of the system

If you purchased your vehicle outside

the Brand's dealer network, we suggest

that you have a dealer check and, if

desired, modify the configuration of

these services.

When the ignition is switched on,

the green indicator lamp comes

on for 3 seconds indicating that

the system is operating correctly.

In a multi-lingual country, configuration

is possible in the official national

language of your choice.

Pressing this button again immediately cancels

the request.

The cancellation is confirmed by a voice

message.

If the orange indicator lamp

flashes then goes off: the system

has a fault.

For technical reasons, particularly

to improve the quality of Telematic

services to customers, the

manufacturer reserves the right to

carry out updates to the vehicle's on-

board telematic system.

Geo-location

If the orange indicator lamp is on fixed: the

back-up battery should be replaced.

In both cases, the emergency and assistance

calls service may not work.

Contact a qualified repairer as soon as

possible.

You can deactivate geo-location by

simultaneously pressing the "Localised

Emergency Call" and "Localised Assistance

Call" buttons, followed by a press on "Localised

Assistance Call" to confirm.

** Depending on the geographic cover for

"Localised Emergency Call", "Localised

Assistance Call" and the official national

language selected by the owner of the

vehicle.

The list of countries covered by Telematic

services is available at dealers or on the

website in your country.

The fault with the system does not

prevent the vehicle being driven.

To reactivate geo-location, simultaneously

press the "Localised Emergency Call" and

"Localised Assistance Call" buttons again,

followed by a press on "Localised Assistance

Call" to confirm.

05

152

Safety

Emergency or assistance call

Type 2

Localised Emergency Call

In an emergency, press this

button for more than 2 seconds.

Flashing of the green LED and

a voice message confirm that

the call has been made to the

"Localised Emergency Call" call

centre*.

If an impact is detected by the airbag

control unit, and independently of

the deployment of any airbags, an

emergency call is made automatically.

Pressing this button again immediately cancels

the request.

The green LED goes off.

If you benefit from the DS Connect

BOX offer with the SOS and assistance

pack included, you have available

additional services in your personal

space, via the website in your country.

The green LED remains on (without flashing)

when communication is established.

It goes off at the end of the call.

"Localised Emergency Call" immediately

locates your vehicle, starts communication with

you in your language**, and where necessary

sends the appropriate public emergency

services**. In countries where the service is

not available, or when the locating service has

been expressly declined, the call is sent directly

to the emergency services (112) without the

vehicle location.

* Subject to the general conditions for the

service available from dealers and subject to

technological and technical limitations.

** Depending on the geographical cover of

"Localised Emergency Call", "Localised

Assistance Call" and the official national

language selected by the owner of the

vehicle.

The list of countries covered and Telematic

services is available from dealers or on the

website in your country.

05

153

Safety

Localised Assistance Call

Press this button for more than

2 seconds to request assistance

if the vehicle breaks down.

Operation of the system

If you purchased your vehicle outside

When the ignition is switched

the Brand's dealer network, we

invite you to have a dealer check the

configuration of these services and, if

desired, modified to suit your wishes.

In a multi-lingual country, configuration

is possible in the official national

language of your choice.

on, the green LED comes on for

3 seconds indicating that the

system is operating correctly.

A voice message confirms that the call has

been made**.

For all countries except Russia, Belarus

and Kazakhstan.

Pressing this button again immediately cancels

the request.

The cancellation is confirmed by a voice

message.

The red indicator lamp flashes

then goes off: there is a system

fault.

The red indicator lamp is on continuously:

replace the back-up battery.

For technical reasons and in particular

to improve the quality of "Telematic

services" services to customers, the

manufacturer reserves the right to

carry out updates to the vehicle's on-

board telematic system.

Geo-location

For Russia, Belarus and Kazakhstan.

The red indicator lamp is on

continuously: there is a system

fault.

You can deactivate geo-location by

simultaneously pressing the "Localised

Emergency Call" and "Localised Assistance

Call" buttons, followed by a press on "Localised

Assistance Call" to confirm.

The red indicator lamp flashes: replace the

back-up battery.

** Depending on the geographical cover of

"Localised Emergency Call", "Localised

Assistance Call" and the official national

language selected by the owner of the

vehicle.

The list of countries covered and Telematic

services is available from dealers or on the

website in your country.

In either case, the emergency and assistance

calls may not function.

Contact a qualified repairer as soon as

possible.

To reactivate geo-location, simultaneously

press the "Localised Emergency Call" and

"Localised Assistance Call" buttons again,

followed by a press on "Localised Assistance

Call" to confirm.

A fault with the system does not

prevent the vehicle being driven.

Safety -> Emergency or assistance call for Your DS 4 4 Door Second Generation (2021-2026)

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