168 IN CASE OF EMERGENCY
voice connection with the vehicle to determine
if additional help is needed. Once the SOS
operator opens a voice connection with the
vehicle’s SOS Call system, the operator should
be able to speak with you or other vehicle
occupants and hear sounds occurring in the
vehicle. The vehicle’s SOS Call system will
attempt to remain connected with the SOS
operator until the SOS operator terminates the
connection.
2. The LED lights located within the SOS and ASSIST
buttons on the overhead console will turn green
once a connection to an SOS operator has been
made.
WARNING!
system. This may prevent your vehicle from
sending a signal to initiate an emergency call.
To avoid interference that can cause the SOS
Call system to fail, never add aftermarket
equipment (e.g., two-way mobile radio, CB radio,
data recorder, etc.) to your vehicle’s electrical
system or modify the antennas on your vehicle.
IF YOUR VEHICLE LOSES BATTERY POWER FOR
ANY REASON (INCLUDING DURING OR AFTER AN
ACCIDENT), THE UCONNECT FEATURES, APPS AND
SERVICES, AMONG OTHERS, WILL NOT OPERATE.
3. Once a connection between the vehicle and an
SOS operator is made, the SOS Call system
may transmit the following important vehicle
information to an SOS operator:
● Indication that the occupant placed an SOS Call
● The vehicle brand
5. The SOS operator may attempt to contact
appropriate emergency responders and provide
them with important vehicle information and GPS
coordinates.
● The last known GPS coordinates of the vehicle
● Modifications to any part of the SOS Call system
could cause the air bag system to fail when you
need it. You could be injured if the air bag system
is not there to help protect you.
4. You should be able to speak with the SOS operator
through the vehicle audio system to determine if
additional help is needed.
WARNING!
● If anyone in the vehicle could be in danger (e.g.,
fire or smoke is visible, dangerous road conditions
or location), do not wait for voice contact from an
Emergency Services Agent. All occupants should
exit the vehicle immediately and move to a safe
location.
SOS Call System Limitations
WARNING!
Vehicles sold in Mexico DO NOT have SOS Call system
capabilities.
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands on
the steering wheel. You have full responsibility
and assume all risks related to the use of the
features and applications in this vehicle. Only
use the features and applications when it is
safe to do so. Failure to do so may result in an
accident involving serious injury or death.
SOS or other emergency line operators in Mexico may
not answer or respond to SOS system calls.
● Never place anything on or near the vehicle’s
operable network and GPS antennas. You
could prevent operable network and GPS signal
reception, which can prevent your vehicle from
placing an emergency call. An operable network
and GPS signal reception is required for the SOS
Call system to function properly.
If the SOS Call system detects a malfunction, any of
the following may occur at the time the malfunction is
detected, and at the beginning of each ignition cycle:
● The overhead console lights located within the SOS
and ASSIST buttons will continuously illuminate red.
NOTE:
● Your vehicle may be transmitting data as
authorized by the subscriber.
● The Device Screen will display the following
message: “Vehicle device requires service. Please
contact an authorized dealer.”
● The SOS Call system is embedded into the
vehicle’s electrical system. Do not add aftermarket
electrical equipment to the vehicle’s electrical
● Once a connection is made between the
vehicle’s SOS Call system and the SOS operator,
the SOS operator may be able to open a
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