Get Customer Assistance -> If You Need Assistance Guide for Fiat 500 L 4 Door First Generation (2012-2022)

330 CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally

interested in your satisfaction. We want you to be happy

with our products and services.

Prepare For The Appointment

If you are having warranty work done, be sure to have the

right papers with you. Take your warranty folder. All work

to be performed may not be covered by the warranty.

Discuss additional charges with the service manager. Keep

a maintenance log of your vehicle’s service history. This

can often provide a clue to the current problem.

Warranty service must be done by an authorized dealer. We

strongly recommend that you take the vehicle to an autho-

rized dealer. They know your vehicle the best, and are most

concerned that you get prompt and high quality service.

The manufacturer’s authorized dealer have the facilities,

factory-trained technicians, special tools, and the latest

information to ensure the vehicle is fixed correctly and in a

timely manner.

Prepare A List

Make a written list of your vehicle’s problems or the

specific work you want done. If you’ve had an accident or

work done that is not on your maintenance log, let the

service advisor know.

This is why you should always talk to an authorized dealer

service manager first. Most matters can be resolved with

this process.

Be Reasonable With Requests

• If for some reason you are still not satisfied, talk to the

general manager or owner of the authorized dealer.

They want to know if you need assistance.

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with the

service advisor and list the items in order of priority. At

many authorized dealers, you may obtain a rental vehicle

at a minimal daily charge. If you need a rental, it is

advisable to make these arrangements when you call for an

appointment.

• If an authorized dealer is unable to resolve the concern,

you may contact the manufacturer’s customer center.

CUSTOMER ASSISTANCE 331

Any communication to the manufacturer’s customer center

should include the following information:

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240

Sante Fe C.P. 05109

• Owner’s name and address

• Owner’s telephone number (home and office)

• Authorized dealer name

Mexico, D. F.

In Mexico City: 800-505-1300

Outside Mexico City: +(52)55 50817568

Puerto Rico And U.S. Virgin Islands

FCA Caribbean LLC

• Vehicle Identification Number (VIN)

• Vehicle delivery date and mileage

FCA US LLC Customer Center

P.O. Box 21–8004

P.O. Box 191857

Auburn Hills, MI 48321–8004

Phone: (888) 242-6342

San Juan 00919-1857

Phone: (888) 242-6342

FCA Canada Inc. Customer Center

P.O. Box 1621

Fax: (787) 782-3345

11

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

332 CUSTOMER ASSISTANCE

Customer Assistance For The Hearing Or Speech

Impaired (TDD/TTY)

and an Owner Identification Card in the mail within three

weeks of the vehicle delivery date. If you have any

questions about the service contract, call the manufactur-

er’s Service Contract National Customer Hotline at 1-800-

521-9922 (Canadian residents, call (800) 465-2001 English /

(800) 387-9983 French).

To assist customers who have hearing difficulties, the

manufacturer has installed special TDD (Telecommunica-

tion Devices for the Deaf) equipment at its customer center.

Any hearing or speech impaired customer, who has access

to a TDD or a conventional teletypewriter (TTY) in the

United States, can communicate with the manufacturer by

dialing 1-800-380-CHRY.

The manufacturer will not stand behind any service contract

that is not the manufacturer’s service contract. It is not

responsible for any service contract other than the manufac-

turer’s service contract. If you purchased a service contract

that is not a manufacturer’s service contract, and you require

service after the manufacturer’s New Vehicle Limited War-

ranty expires, please refer to the contract documents, and

contact the person listed in those documents.

Canadian residents with hearing difficulties that require

assistance can use the special needs relay service offered by

Bell Canada. For TTY teletypewriter users, dial 711 and for

Voice callers, dial 1-800-855-0511 to connect with a Bell

Relay Service operator.

We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer has

also made a major investment in facilities, tools, and

training to assure that you are absolutely delighted with

the ownership experience. You will be pleased with their

sincere efforts to resolve any warranty issues or related

concerns.

Service Contract

You may have purchased a service contract for a vehicle to

help protect you from the high cost of unexpected repairs

after the manufacturer’s New Vehicle Limited Warranty

expires. The manufacturer stands behind only the manu-

facturer’s service contracts. If you purchased a manufac-

turer’s service contract, you will receive Plan Provisions

CUSTOMER ASSISTANCE 333

REPORTING SAFETY DEFECTS

WARNING!

In The 50 United States And Washington, D.C.

Engine exhaust (internal combustion engines only),

some of its constituents, and certain vehicle compo-

nents contain, or emit, chemicals known to the State of

California to cause cancer and birth defects, or other

reproductive harm. In addition, certain fluids con-

tained in vehicles and certain products of component

wear contain, or emit, chemicals known to the State of

California to cause cancer and birth defects, or other

reproductive harm.

If you believe that your vehicle has a defect that could

cause a crash or cause injury or death, you should

immediately inform the National Highway Traffic

Safety Administration (NHTSA) in addition to notifying

FCA US LLC.

If NHTSA receives similar complaints, it may open an

investigation, and if it finds that a safety defect exists in

a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved

in individual problems between you, an authorized

dealer or FCA US LLC.

WARRANTY INFORMATION

See the Warranty Information Booklet for the terms and

provisions of FCA US LLC warranties applicable to this

vehicle and market.

To contact NHTSA, you may call the Vehicle Safety

Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);

or go to http://ww w .safercar.gov; or write to: Admin-

istrator, NHTSA, 1200 New Jersey Avenue, SE., West

Building, Washington, D.C. 20590. You can also obtain

other information about motor vehicle safety from

http://ww w .safercar.gov.

MOPAR PARTS

11

Mopar fluids, lubricants, parts, and accessories are avail-

able from an authorized dealer. They are recommended for

your vehicle in order to help keep the vehicle operating at

its best.

Customer Assistance -> If You Need Assistance for Your Fiat 500 L 4 Door First Generation (2012-2022)

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