Get If You Need Consumer Assistance -> If You Need Assistance Guide for Fiat 500 SUV First Generation (2007-2019)

336 IF YOU NEED CONSUMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally

interested in your satisfaction. We want you to be

happy with our products and services.

Prepare For The Appointment

If you are having warranty work done, be sure to bring

the right papers with you, as well as your warranty

folder. All work to be performed may not be covered by

the warranty. Discuss additional charges with the ser-

vice manager. Keep a maintenance log of your vehicle’s

service history, as this can often provide a clue to the

current problem.

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to an

authorized dealer. They know your vehicle the best, and

are most concerned that you get prompt and high

quality service. The manufacturer’s authorized dealer

have the facilities, factory-trained technicians, special

tools, and the latest information to ensure the vehicle is

fixed correctly and in a timely manner.

Prepare A List

Make a written list of your vehicle’s problems or the

specific work you want done. If you’ve had an accident

or work done that is not on your maintenance log, let

the service advisor know.

This is why you should always talk to an authorized

dealer service manager first. Most matters can be re-

solved with this process.

• If for some reason you are still not satisfied, talk to

the general manager or owner of the authorized

dealer. They want to know if you need assistance.

Be Reasonable With Requests

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with

the service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rental

vehicle at a minimal daily charge. If you need a rental,

it is advisable to make these arrangements when you

call for an appointment.

• If an authorized dealer is unable to resolve the

concern, you may contact the manufacturer’s cus-

tomer center.

IF YOU NEED CONSUMER ASSISTANCE 337

Any communication to the manufacturer’s customer

center should include the following information:

In Mexico Contact

Av. Prolongacion Paseo de la Reforma, 1240

Sante Fe C.P. 05109

• Owner’s name and address

• Owner’s telephone number (home and office)

• Authorized dealer name

Mexico, D. F.

In Mexico City: 5081-7568

Outside Mexico City: 1-800-505-1300

Puerto Rico And U.S. Virgin Islands

Customer Service Chrysler International Services LLC

P.O. Box 191857

• Vehicle Identification Number (VIN)

• Vehicle delivery date and mileage

FIAT Customer Center

P.O. Box 21–8004 Auburn Hills, MI 48321–8004

Phone: 1-888-242-6342

San Juan 00919-1857

FIAT Canada Customer Center

P.O. Box 1621

9

Tel.: (787) 782-5757

Fax: (787) 782-3345

Windsor, Ontario N9A 4H6

Phone: (800) 465-2001 English / (800) 387-9983 French

338 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY)

mail within three weeks of the vehicle delivery date. If

you have any questions about the service contract, call

the manufacturer’s Service Contract National Customer

Hotline at 1-800-521-9922 (Canadian residents, call

(800) 465-2001 English / (800) 387-9983 French).

To assist customers who have hearing difficulties, the

manufacturer has installed special TDD (Telecommuni-

cation Devices for the Deaf) equipment at its customer

center. Any hearing or speech impaired customer, who

has access to a TDD or a conventional teletypewriter

(TTY) in the United States, can communicate with the

manufacturer by dialing 1-800-380-CHRY.

The manufacturer will not stand behind any service

contract that is not the manufacturer’s service contract.

It is not responsible for any service contract other than

the manufacturer’s service contract. If you purchased a

service contract that is not a manufacturer’s service

contract, and you require service after the manufactur-

er’s New Vehicle Limited Warranty expires, please refer

to the contract documents, and contact the person listed

in those documents.

Canadian residents with hearing difficulties that require

assistance can use the special needs relay service offered

by Bell Canada. For TTY teletypewriter users, dial 711

and for Voice callers, dial 1-800-855-0511 to connect with

a Bell Relay Service operator.

We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer

has also made a major investment in facilities, tools, and

training to assure that you are absolutely delighted with

the ownership experience. You will be pleased with

their sincere efforts to resolve any warranty issues or

related concerns.

Service Contract

You may have purchased a service contract for a vehicle

to help protect you from the high cost of unexpected

repairs after the manufacturer’s New Vehicle Limited

Warranty expires. The manufacturer stands behind only

the manufacturer’s service contracts. If you purchased a

manufacturer’s service contract, you will receive Plan

Provisions and an Owner Identification Card in the

IF YOU NEED CONSUMER ASSISTANCE 339

If NHTSA receives similar complaints, it may open

an investigation, and if it finds that a safety defect

exists in a group of vehicles, it may order a recall and

remedy campaign. However, NHTSA cannot become

involved in individual problems between you, your

authorized dealer or FCA US LLC.

WARNING!

Engine exhaust (internal combustion engines only),

some of its constituents, and certain vehicle compo-

nents contain, or emit, chemicals known to the State

of California to cause cancer and birth defects, or

other reproductive harm. In addition, certain fluids

contained in vehicles and certain products of com-

ponent wear contain, or emit, chemicals known to

the State of California to cause cancer and birth

defects, or other reproductive harm.

To contact NHTSA, you may call the Vehicle Safety

Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);

or go to http://ww w .safercar.gov; or write to: Admin-

istrator, NHTSA, 1200 New Jersey Avenue, SE., West

Building, Washington, D.C. 20590. You can also obtain

other information about motor vehicle safety from

http://ww w .safercar.gov.

WARRANTY INFORMATION

See the Warranty Information Booklet, located on the

DVD, for the terms and provisions of FCA USA LLC

warranties applicable to this vehicle and market.

In Canada

9

If you believe that your vehicle has a safety defect,

you should contact the Customer Service Depart-

ment immediately. Canadian customers who wish to

report a safety defect to the Canadian government

should contact Transport Canada, Motor Vehicle

Defect Investigations and Recalls at 1-800-333-0510

or go to http://ww w .tc.gc.ca/roadsafety/.

REPORTING SAFETY DEFECTS

In The 50 United States And Washington, D.C.

If you believe that your vehicle has a defect that

could cause a crash or cause injury or death, you

should immediately inform the National Highway

Traffic Safety Administration (NHTSA) in addition to

notifying FCA US LLC.

If You Need Consumer Assistance -> If You Need Assistance for Your Fiat 500 SUV First Generation (2007-2019)

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