Get MyFord Touch? -> MyFord Touch? Troubleshooting Guide for Ford Fiesta 4 Door Sixth Generation (2009-2016)

MyFord Touch™(If Equipped)

One-shot Destination Street Address

Voice command

Previous destination

When you say either "Navigation

destination street address" or "Destination

street address", the system asks you to say

the full address. The system displays an

example on-screen. You can then speak

the address naturally, such as "One two

three four Main Street, Anytown".

Street address

Help

Navigation

Voice command

MYFORD TOUCH™

*

Destination

TROUBLESHOOTING

Zoom city

Your SYNC system is easy to use. However,

should questions arise, see the tables

below.

Zoom country

Zoom minimum

Zoom maximum

Zoom province

Zoom state

Use the website at any time to check your

phone's compatibility, register your

account and set preferences as well as

access a customer representative via an

online chat (during certain hours). Visit

www.SYNCMyRide.com,

www.SYNCMyRide.ca or

www.syncmaroute.ca for more

information.

Zoom street

Zoom to <distance>

Help

^*If you say "Destination", you can then say

any command in the "Destination" chart.

Phone issues

Possible cause(s)

The audio control settings

Issue

Possible solution(s)

There is excessive back-

Reviewyourphone'smanual

about audio adjustments.

ground noise during a phone on your phone may be

call.

affecting SYNC perform-

ance.

During a call, I can hear the This may be a possible

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

other person but they

cannot hear me.

phone malfunction.

SYNC is not able to down- This is a phone-dependent Go to the website to review

load my phonebook.

feature.

your phone's compatibility.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

Phone issues

Issue

Possible cause(s)

Possible solution(s)

This may be a possible

phone malfunction.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

Use the SYNCmyphone

feature available on the

website.

The system says Phonebook This may be a limitation on Try pushing your phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

your phone's capability.

contacts to SYNC by using

the Add Contacts feature.

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

Dependinguponyourphone,

you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

I am having trouble

connecting my phone to

SYNC.

This is a phone-dependent Go to the website to review

feature.

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

This may be a possible

phone malfunction.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

Phone issues

Issue

Possible cause(s)

Possible solution(s)

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth connection on

your phone.

Update your device's firm-

ware.

Turn off the Auto phone-

book download setting.

You can also preform the

MyFord Touch reset

procedure.

Text messaging is not

working on SYNC.

This is a phone-dependent Go to the website to review

feature.

your phone's compatibility.

Try turning off the device,

resetting the device or

removing the device's

This may be a possible

phone malfunction.

battery, then trying again.

USB and media issues

Possible cause(s)

Issue

Possible solution(s)

I am having trouble

connecting my device.

This may be a possible

device malfunction.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

USB and media issues

Issue

Possible cause(s)

Possible solution(s)

Make sure that the device

does not have an auto-

install program or active

security settings.

SYNC does not recognize

my device when I turn on the

car.

This is a device limitation.

Make sure you are not

leaving the device in your

vehicle during very hot or

cold temperatures.

Bluetooth audio does not

stream.

This is a phone-dependent Reviewthedevicecompatib-

feature. ility chart on the SYNC

The device is not connected. website to confirm your

phone supports the

Bluetooth audio streaming

function.

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

You can also preform the

MyFord Touch reset

procedure.

SYNC does not recognize

Your music files may not

Make sure that all song

details are populated.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

music that is on my device. contain the correct artist,

song title, album or genre

information.

The file may be corrupted.

The song may have copy-

right protection, which does

not allow it to play.

Vehicle Health Report and Services (Traffic, Directions and Information) issues

Issue

Possible cause(s)

Possible solution(s)

I received a text that I did

not activate Vehicle Health account on the website.

Report.

You did not activate your

This is a free feature, but you

must first register online to

use it.

You may have the wrong

VIN (vehicle identification

number) listed.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

Vehicle Health Report and Services (Traffic, Directions and Information) issues

Issue

Possible cause(s)

Possible solution(s)

Make sure that your VIN is

correctly listed in your

account.

I am unable to retrieve the The preferred dealer

When you register your

account, you must choose a

preferred dealer. If it already

lists a dealer, try selecting

another dealer and logging

out. Log back in, change it

back to your preferred

dealer, and retrieve the

report.

report on the website, or I

receive a system error.

information did not load

correctly.

I am unable to submit a

report.

This could be due to your

phone's compatibility.

Bad signal strength.

You did not register your

phone correctly on the

website.

Update your cellular number

in your account on the

website.

Make sure you have full

signal strength and that your

Bluetooth volume level has

been turned up.

Make sure the currently

connected phone is

registered on your

SYNCMyRide account.

Try deleting your phone and

performing a clean pairing.

I heard a commercial when You did not activate this

I tried to use Traffic, Direc- phone for this service.

This is a free feature, but you

must first register online to

use it.

Turn off ID blocker on your

phone as the system recog-

nizes you by your phone

number.

tions and Information.

Your phone has ID blocker

active.

Make sure the currently

connected phone is the

same one that is registered

on your SYNCMyRide

account.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

SYNC does not understand You may be using the wrong Review the phone voice

what I am saying.

voice commands.

You may be speaking too

commands and the media

voice commands at the

soon or at the wrong time. beginning of their respective

sections.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

register with the system.

SYNC does not understand You may be using the wrong Review the media voice

the name of a song or artist. voice commands.

You may be saying the

commands at the beginning

of the media section.

name differently than the

way you saved it.

The system may not be

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

reading the name the same system does not play music

way you are saying it.

by Prince and the Revolution

or Prince and the New

Power Generation.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

Do not use special charac-

ters in the title. The system

does not recognize them.

SYNC does not understand You may be using the wrong Review the Phone voice

or is calling the wrong

contact when I want to

make a call.

voice commands.

commands at the beginning

of the phone section.

You may be saying the

name differently than the

way you saved it.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch™(If Equipped)

Voice command issues

Issue

Possible cause(s)

Possible solution(s)

Make sure you are saying the

The system may not be

reading the name the same contacts exactly as they are

way you are saying it. listed. For example, if you

Contacts in your phonebook save a contact as Joe

may be very short and Wilson, say "Call Joe

similar, or they may contain Wilson".

special characters.

Your phonebook contacts

may be in CAPS.

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

The system works better if

you list full names, such as

"Joe Wilson" rather than

"Joe".

Do not use special charac-

ters, such as 123 or ICE, as

the system does not recog-

nize them.

If a contact is in CAPS, you

have to spell it. JAKE

requires you to say "Call J-

A-K-E".

MyFord Touch System Reset

The MyFord Touch system has System Reset feature that can be performed if the

function of a SYNC feature is lost. This reset is intended to restore functionality and will

not erase any information previously stored in the system (such as paired devices,

phonebook, call history, text messages, or user settings). To perform a System Reset,

press and hold the Seek Up (>>) button while pressing and holding the Radio Power

button. After approximately 5 seconds the screen will go black. Allow a 1-2 minutes for

the system reset to complete. You may then resume using the SYNC system.

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Fiesta (CCT), enUSA, Second Printing

MyFord Touch? -> MyFord Touch? Troubleshooting for Your Ford Fiesta 4 Door Sixth Generation (2009-2016)

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