Get Roadside Emergencies Guide for Ford Fiesta 4 Door Sixth Generation (2009-2016)

Roadside Emergencies

authorized dealer. If a member

ROADSIDE ASSISTANCE

requests a tow to an authorized dealer

that is more than 35 mi (56 km) from

the disablement location, the member

shall be responsible for any mileage

costs in excess of 35 mi (56 km).

VehiclesSoldintheUnitedStates:

Getting Roadside Assistance

To fully assist you should you have a

vehicle concern, Ford Motor Company

offers a complimentary roadside

assistance program. This program is

separate from the New Vehicle Limited

Warranty. The service is available:

Roadside Assistance includes up to $200

for a towed trailer if the disabled eligible

vehicle requires service at the nearest

authorized dealer. If the towing vehicle is

operational but the trailer is not, then the

trailer does not qualify for any roadside

services.

•

24 hours a day, seven days a week.

For the coverage period listed on the

Roadside Assistance Card included in

your Owner's Manual portfolio.

VehiclesSoldintheUnitedStates:

Using Roadside Assistance

Roadside Assistance covers:

Complete the roadside assistance

identification card and place it in your

wallet for quick reference. This card is in

the owner's information portfolio in the

glove compartment.

•

A flat tire change with a good spare, if

provided with the vehicle (except

vehicles supplied with a tire inflation

kit).

•

Battery jump start.

United States Ford vehicle customers who

require Roadside Assistance, call

1-800-241-3673.

Lock-out assistance (key replacement

cost is the customer's responsibility).

•

Fuel delivery — independent service

contractors, if not prohibited by state,

local or municipal law, shall deliver up

to 2 gal (7.6 L) of gasoline or 5 gal

(18.9 L) of diesel fuel to a disabled

vehicle. Roadside Assistance limits fuel

delivery service to two no-charge

occurrences within a 12-month period.

If you need to arrange roadside assistance

for yourself, Ford Motor Company

reimburses a reasonable amount for

towing to the nearest dealership within

35 mi (56 km). To obtain reimbursement

information, United States Ford vehicle

customers call 1-800-241-3673.

Customers need to submit their original

receipts.

•

Winch out — available within 100 ft

(30.5 m) of a paved or county

maintained road, no recoveries.

Vehicles Sold in Canada: Getting

Roadside Assistance

Towing — independent service

contractors, if not prohibited by state,

local or municipal law, shall tow Ford

eligible vehicles to an authorized dealer

within 35 mi (56 km) of the

Canadian customers who require roadside

assistance, call 1-800-665-2006.

Vehicles Sold in Canada: Using

Roadside Assistance

disablement location or to the nearest

For your convenience, you may complete

the roadside assistance identification card

found in the centerfold of your warranty

guide and retain for future reference.

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Roadside Emergencies

Canadian roadside coverage and benefits

The hazard warning button is

located on the instrument panel.

Use it when your vehicle is

may differ from the U.S. coverage. If you

require more information, please refer to

the coverage section of your warranty

guide, call us in Canada at

creating a safety hazard for other

motorists.

1-800-665-2006, or visit our website at

www.ford.ca.

•

Press the button to turn on the hazard

warning function, and the front and

rear direction indicators will flash.

Sykes Assistance Services Corporation

administers the Roadside Assistance

program. You must receive covered

services in Canada or the continental

United States. Coverage extends to

vehicles that use public, non-seasonal,

annually traveled roadways. Roadside

Assistance coverage does not extend to

vehicles involved in cross-country driving,

logging, autocross and any other form of

off-road use. Well maintained roads and

surfaces help ensure safe travel for the

supplier, and allow their representatives

to perform service as per the standard

operating procedures.

•

Press the button again to turn them

off.

FUEL SHUTOFF

WARNING

Failure to inspect and, if necessary,

repair fuel leaks after a collision may

increase the risk of fire and serious

injury. Ford Motor Company recommends

that the fuel system be inspected by an

authorized dealer after any collision.

In Remote Locations

In the event of a moderate to severe

collision, this vehicle includes a fuel pump

shutoff feature that stops the flow of fuel

to the engine. Not every impact will cause

a shutoff.

If our supplier cannot take your vehicle by

road to the nearest authorized dealership,

transportation by rail or water may be

necessary. The program covers a tow to

the dock or rail terminal and also to the

dealership at the end of the trip.

Should your vehicle shut off after a

collision, you may restart your vehicle. For

vehicles equipped with a key system:

For rail or water transportation, however,

contact your authorized dealer to confirm

if you are eligible for additional coverage

before you authorize or pay for the service.

1. Switch off the ignition.

2. Switch on the ignition.

3. Repeat Steps 1 and 2 to re-enable the

fuel pump.

Call the Ford Roadside Assistance at

1-800-665-2006 for additional

information.

For vehicles equipped with a push button

start system:

1. Press the START/STOP button to

HAZARDWARNINGFLASHERS

switch off the ignition.

2. Press the brake pedal and press the

START/STOP button to start the

vehicle.

Note: If used when the vehicle is not

running, the battery will lose charge. There

may be insufficient power to restart your

vehicle.

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Roadside Emergencies

3. Remove your foot from the brake pedal

Note: Do not disconnect the battery of the

disabled vehicle as this could damage the

vehicle's electrical system.

and press the START/STOP button

to switch off the ignition.

4. You can either attempt to start the

engine by pressing the brake pedal and

the START/STOP button, or switch

on the ignition only by pressing the

START/STOP button without

Park the booster vehicle close to the hood

of the disabled vehicle, making sure the

two vehicles do not touch. Turn all

accessories off.

pressing the brake pedal. Both ways

re-enable the fuel system.

Connecting the Jumper Cables

WARNING

Note: When you try to restart your vehicle

after a fuel shutoff, the vehicle makes sure

that various systems are safe to restart.

Once your vehicle determines that the

systems are safe, then the vehicle will allow

you to restart.

Do not attach the cables to fuel lines,

engine rocker covers, the intake

manifold or electrical components

as grounding points. Stay clear of moving

parts. To avoid reverse polarity

connections, make sure that you correctly

identify the positive (+) and negative (-)

terminals on both the disabled and booster

vehicles before connecting the cables.

Note: In the event that your vehicle does

not restart after your third attempt, contact

an authorized dealer.

JUMPSTARTINGTHEVEHICLE

Note: In the illustration, the bottom vehicle

represents the booster vehicle.

WARNINGS

The gases around the battery can

explode if exposed to flames, sparks,

or lit cigarettes. An explosion could

result in personal injury or vehicle damage.

Batteries contain sulfuric acid which

can burn skin, eyes and clothing, if

contacted.

Use only an adequate-sized cable

with insulated clamps.

Preparing Your Vehicle

Note: Do not attempt to push-start your

automatic transmission vehicle. Automatic

transmissions do not have push-start

capability. Attempting to push-start a

vehicle with an automatic transmission may

cause transmission damage.

Note: Use only a 12-volt supply to start your

vehicle.

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Roadside Emergencies

Jump Starting

1. Start the engine of the booster vehicle

and rev the engine moderately, or press

the accelerator gently to keep your

engine speed between 2000 and 3000

rpms, as shown in your tachometer.

2. Start the engine of the disabled vehicle.

3. Once the disabled vehicle has been

started, run both vehicle engines for an

additional three minutes before

disconnecting the jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse

order that they were connected.

E142664

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the

discharged battery.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal

of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting

battery.

4. Make the final connection of the

negative (-) cable to an exposed metal

part of the stalled vehicle's engine, or

connect the negative (-) cable to a

ground connection point if available.

E142665

WARNING

Do not connect the end of the

second cable to the negative (-)

terminal of the battery to be jumped.

A spark may cause an explosion of the

gases that surround the battery.

1. Remove the jumper cable from the

ground metal surface or connecting

point, if available.

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Roadside Emergencies

2. Remove the jumper cable on the

negative (-) terminal of the booster

vehicle's battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster

vehicle's battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled

vehicle's battery.

After the disabled vehicle has been started

and the jumper cables removed, allow it

to idle for several minutes so the battery

can recharge.

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Roadside Emergencies for Your Ford Fiesta 4 Door Sixth Generation (2009-2016)

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