Roadside Emergencies
authorized dealer. If a member
ROADSIDE ASSISTANCE
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
VehiclesSoldintheUnitedStates:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty. The service is available:
Roadside Assistance includes up to $200
for a towed trailer if the disabled eligible
vehicle requires service at the nearest
authorized dealer. If the towing vehicle is
operational but the trailer is not, then the
trailer does not qualify for any roadside
services.
•
•
24 hours a day, seven days a week.
For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
VehiclesSoldintheUnitedStates:
Using Roadside Assistance
Roadside Assistance covers:
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
•
A flat tire change with a good spare, if
provided with the vehicle (except
vehicles supplied with a tire inflation
kit).
•
•
Battery jump start.
United States Ford vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
Lock-out assistance (key replacement
cost is the customer's responsibility).
•
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (7.6 L) of gasoline or 5 gal
(18.9 L) of diesel fuel to a disabled
vehicle. Roadside Assistance limits fuel
delivery service to two no-charge
occurrences within a 12-month period.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States Ford vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
•
•
Winch out — available within 100 ft
(30.5 m) of a paved or county
maintained road, no recoveries.
Vehicles Sold in Canada: Getting
Roadside Assistance
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
Canadian customers who require roadside
assistance, call 1-800-665-2006.
Vehicles Sold in Canada: Using
Roadside Assistance
disablement location or to the nearest
For your convenience, you may complete
the roadside assistance identification card
found in the centerfold of your warranty
guide and retain for future reference.
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Fiesta (CCT), enUSA, Second Printing
English 
