Get Roadside Emergencies Guide for Ford Fusion 4 Door Second Generation (2013-2020)

Roadside Emergencies

•

Towing — independent service

ROADSIDE ASSISTANCE

contractors, if not prohibited by state,

local or municipal law, shall tow Ford

eligible vehicles to an authorized dealer

within 35 mi (56 km) of the

VehiclesSoldintheUnitedStates:

Getting Roadside Assistance

disablement location or to the nearest

authorized dealer. If a member

To fully assist you should you have a

vehicle concern, Ford Motor Company

offers a complimentary roadside

assistance program. This program is

separate from the New Vehicle Limited

Warranty.

requests a tow to an authorized dealer

that is more than 35 mi (56 km) from

the disablement location, the member

shall be responsible for any mileage

costs in excess of 35 mi (56 km).

The service is available:

•

Roadside Assistance includes up to

$200 for a towed trailer if the disabled

eligible vehicle requires service at the

nearest authorized dealer. If the towing

vehicle is operational but the trailer is

not, then the trailer does not qualify for

any roadside services.

•

24 hours a day, seven days a week.

For the coverage period listed on the

Roadside Assistance Card included in

your Owner's Manual portfolio.

Roadside Assistance covers:

•

A flat tire change with a good spare

(except vehicles supplied with a tire

inflation kit).

VehiclesSoldintheUnitedStates:

Using Roadside Assistance

•

Battery jump start.

Complete the roadside assistance

identification card and place it in your

wallet for quick reference. This card is in

the owner's information portfolio in the

glove compartment.

Lock-out assistance (key replacement

cost is the customer's responsibility).

•

Fuel delivery — independent service

contractors, if not prohibited by state,

local or municipal law, shall deliver up

to 2 gal (8 L) of gasoline or 5 gal (20 L)

of diesel fuel to a disabled vehicle.

Roadside Assistance limits fuel delivery

service to two no-charge occurrences

within a 12-month period.

United States vehicle customers who

require Roadside Assistance, call

1-800-241-3673.

If you need to arrange roadside assistance

for yourself, Ford Motor Company

reimburses a reasonable amount for

towing to the nearest dealership within

35 mi (56 km). To obtain reimbursement

information, United States vehicle

customers call 1-800-241-3673.

Customers need to submit their original

receipts.

•

Winch out — available within 100 ft

(30 m) of a paved or county

maintained road, no recoveries.

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Roadside Emergencies

The hazard warning button is

located on the instrument panel.

Use it when your vehicle is

Vehicles Sold in Canada: Getting

Roadside Assistance

To fully assist you should you have a

vehicle concern, Ford Motor Company of

Canada, Limited offers a complimentary

roadside assistance program. This

program is eligible within Canada or the

continental United States.

creating a safety hazard for other

motorists.

•

Press the button to turn on the hazard

warning function, and the front and

rear direction indicators will flash.

•

Press the button again to turn them

off.

This program is separate from the New

Vehicle Limited Warranty, but the coverage

is concurrent with the powertrain coverage

period of your vehicle.

FUEL SHUTOFF

Canadian customers who require roadside

assistance, call 1-800-665-2006.

WARNING

Failure to inspect and, if necessary,

repair fuel leaks after a collision may

increase the risk of fire and serious

Vehicles Sold in Canada: Using

Roadside Assistance

Complete the roadside assistance

identification card and place it in your

wallet for quick reference.

injury. Ford Motor Company recommends

that the fuel system be inspected by an

authorized dealer after any collision.

In Canada, this card is found in the

Warranty Guide in the glove compartment

of your vehicle.

In the event of a moderate to severe

collision, this vehicle includes a fuel pump

shutoff feature that stops the flow of fuel

to the engine. Not every impact will cause

a shutoff.

Vehicles Sold in Canada: Roadside

Assistance Program Coverage

Should your vehicle shut off after a

collision, you may restart your vehicle. For

vehicles equipped with a key system:

The service is available 24 hours a day,

seven days a week.

Canadian roadside coverage and benefits

may differ from the U.S. coverage.

1. Switch off the ignition.

2. Switch on the ignition.

If you require more information, please

refer to the coverage section of your

warranty guide, call us in Canada at

1-800-665-2006, or visit our website at

www.ford.ca.

3. Repeat Steps 1 and 2 to re-enable the

fuel pump.

For vehicles equipped with a push button

start system:

1. Press the START/STOP button to

switch off the ignition.

HAZARD FLASHERS

2. Press the brake pedal and press the

START/STOP button to switch on the

ignition.

Note: If used when the vehicle is not

running, the battery will lose charge. There

may be insufficient power to restart your

vehicle.

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Roadside Emergencies

3. Remove your foot from the brake pedal

and press the START/STOP button

to switch off the ignition.

Note: Do not disconnect the battery of the

disabled vehicle as this could damage the

vehicle's electrical system.

4. You can either attempt to start the

engine by pressing the brake pedal and

the START/STOP button, or switch

on the ignition only by pressing the

START/STOP button without

Park the booster vehicle close to the hood

of the disabled vehicle, making sure the

two vehicles do not touch. Turn all

accessories off.

pressing the brake pedal. Both ways

re-enable the fuel system.

Connecting the Jumper Cables

WARNING

Note: When you try to restart your vehicle

after a fuel shutoff, the vehicle makes sure

that various systems are safe to restart.

Once your vehicle determines that the

systems are safe, then the vehicle will allow

you to restart.

Do not attach the cables to fuel lines,

engine rocker covers, the intake

manifold or electrical components

as grounding points. Stay clear of moving

parts. To avoid reverse polarity

connections, make sure that you correctly

identify the positive (+) and negative (-)

terminals on both the disabled and booster

vehicles before connecting the cables.

Battery positions may vary.

Note: In the event that your vehicle does

not restart after your third attempt, contact

an authorized dealer.

JUMPSTARTINGTHEVEHICLE

Note: In the illustration, the bottom vehicle

represents the booster vehicle.

WARNINGS

The gases around the battery can

explode if exposed to flames, sparks,

or lit cigarettes. An explosion could

result in personal injury or vehicle damage.

Batteries contain sulfuric acid which

can burn skin, eyes and clothing, if

contacted.

Use only an adequate-sized cable

with insulated clamps.

Preparing Your Vehicle

Note: Do not attempt to push-start your

automatic transmission vehicle. Automatic

transmissions do not have push-start

capability. Attempting to push-start a

vehicle with an automatic transmission may

cause transmission damage.

Note: Use only a 12-volt supply to start your

vehicle.

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Roadside Emergencies

1

E152134

3

4

4. Make the final connection of the

negative (-) cable to an exposed metal

part of the stalled vehicle's engine, or

connect the negative (-) cable to the

ground connection point, if available.

2

WARNING

Do not connect the end of the

second cable to the negative (-)

terminal of the battery to be jumped.

A spark may cause an explosion of the

gases that surround the battery.

E142664

1. Connect the positive (+) jumper cable

to the positive (+) terminal of the

discharged battery.

Jump Starting

1. Start the engine of the booster vehicle

and rev the engine moderately, or press

the accelerator gently to keep your

engine speed between 2000 and 3000

rpms, as shown in your tachometer.

2. Connect the other end of the positive

(+) cable to the positive (+) terminal

of the assisting battery.

3. Connect the negative (-) cable to the

negative (-) terminal of the assisting

battery.

2. Start the engine of the disabled vehicle.

3. After starting the disabled vehicle, run

both vehicle engines for an additional

three minutes before disconnecting the

jumper cables.

Removing the Jumper Cables

Remove the jumper cables in the reverse

order that they were connected.

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Roadside Emergencies

POST-CRASH ALERT SYSTEM

The system flashes the direction indicators

and sounds the horn (intermittently) in the

event of a serious impact that deploys an

airbag (front, side, side curtain or Safety

Canopy) or the seatbelt pretensioners.

4

The horn and indicators turn off when:

•

You press the hazard control button.

You press the panic button on the

remote entry transmitter (if equipped).

1

•

Your vehicle runs out of power.

2

3

E142665

1. Remove the jumper cable from the

ground metal surface or connecting

point, if available.

2. Remove the jumper cable on the

negative (-) terminal of the booster

vehicle's battery.

3. Remove the jumper cable from the

positive (+) terminal of the booster

vehicle's battery.

4. Remove the jumper cable from the

positive (+) terminal of the disabled

vehicle's battery.

After starting your disabled vehicle and

removing the jumper cables, allow your

vehicle to idle for several minutes so the

battery can recharge.

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2017 Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, Second Printing

Roadside Emergencies for Your Ford Fusion 4 Door Second Generation (2013-2020)

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