Roadside Emergencies
•
Towing — independent service
ROADSIDE ASSISTANCE
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 35 mi (56 km) of the
VehiclesSoldintheUnitedStates:
Getting Roadside Assistance
disablement location or to the nearest
authorized dealer. If a member
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
requests a tow to an authorized dealer
that is more than 35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 35 mi (56 km).
The service is available:
•
Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
•
•
24 hours a day, seven days a week.
For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
•
A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
VehiclesSoldintheUnitedStates:
Using Roadside Assistance
•
•
Battery jump start.
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
Lock-out assistance (key replacement
cost is the customer's responsibility).
•
Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
•
Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
190
2017 Focus (CDH) Canada/United States of America, HM5J 19A321 AA enUSA, Edition date: 201608, Second Printing
English 