Get SYNC? -> SYNC? Applications and Services Guide for Ford Kuga SUV Second Generation (2013-2018)

SYNC™(If Equipped)

Message

Bluetooth on

Description and Action

Check or uncheck this option to turn the Bluetooth interface

of the system on or off. Select this option then press the OK

button to change the option's status.

Set defaults

Master reset

This selection does not erase your indexed information

(phonebook, call history, text messages and paired devices).

Select this option and confirm when prompted in the audio

display. Return to the factory default settings.

Completely erase all information stored on the system

(phonebook, call history, text messages and paired devices)

and return to the factory default settings.

Select this option and confirm when prompted in the audio

display. The display indicates when complete and the system

takes you back to the previous menu.

Install on SYNC

Install applications or software updates you have down-

loaded.

Select this option and confirm when prompted in the audio

display. There must be a valid SYNC application or update

available on the USB thumb drive in order to finish an

installation successfully.

System info

Display the system's version numbers as well as its serial

number.

Press the OK button to select.

Voice settings

Browse USB

The voice settings submenu contains various options. See

Using Voice Recognition (page 270).

Browse the actual menu structure of the connected USB

device. Press the OK button and use the up or down arrows

to scroll through the folders and files. Use the left or right

arrows to enter and leave a folder. Media content can be

directly selected for playback from this menu.

Emerg. Assist.

You can turn the emergency assistance feature on or off. See

SYNC™ Applications and Services (page 284).

Press the MENU button to enter the

system menu.

SYNC™ APPLICATIONS AND

SERVICES

A list of available applications appears.

Each application may have its own specific

settings.

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SYNC™(If Equipped)

Message

SYNC-Apps

Description and Action

Scroll to this option, and then press OK.

If a crash deploys an airbag or triggers the

fuel pump shut off, the system may

contact emergency services by dialing 112

(the wireless emergency number that

works in most European countries) through

a paired and connected cell phone. For

more information about the system and

Emergency Assistance, visit the regional

Ford website.

Note: Before selecting this feature, you

must read the Emergency Assistance privacy

notice later in this section for important

information.

SYNC Emergency Assistance

WARNINGS

For this feature to work, your cell

phone must have Bluetooth and be

compatible with the system.

Always place your cell phone in a

secure location inside your vehicle.

Failure to do so may cause serious

injury to someone or damage the cell

phone which could prevent this feature

from working correctly.

Unless the feature setting is switched

on prior to a crash, the system will

not attempt to place an emergency

call which could delay the response time,

potentially increasing the risk of serious

injury or death. Do not wait for the system

to make an emergency call if you can do it

yourself. Dial emergency services

Note: When you switch this feature on or

off, that setting applies for all paired cell

phones. If you have turned this feature off

and a previously paired phone connects

when you switch on the ignition, either a

voice message plays, a display message or

icon is shown, or both.

Note: Every cell phone operates differently.

While this feature works with most cell

phones, some cell phones may experience

difficulties using this feature.

immediately to avoid a delayed response

time. If you do not hear Emergency

Assistance within five seconds of the crash,

the system or cell phone may be damaged

or non-functional.

Note: Make sure you are familiar with the

information about airbag deployment. See

Supplementary Restraints System (page

27).

Switching Emergency Assistance

On and Off

Press the MENU button then select:

Message

Action

SYNC-Apps

Press OK.

Emergency Assistance

Press OK. Select the option you require and press OK.

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SYNC™(If Equipped)

Display Options

In the Event of a Crash

If you switch on this feature, a confirmation

Note: Not every crash deploys an airbag or

triggers the fuel pump shut off (which may

turn on Emergency Assistance). However,

if Emergency Assistance is triggered the

system tries to contact the emergency

services. If a connected cell phone sustains

damage or loses connection to the system,

it searches for and tries to connect to any

available previously paired cell phone. The

system attempts to dial 112.

message appears in the display.

If you switch off this feature, a dialog will

appear in the display, which allows you to

set a voice reminder.

Off with voice reminder provides a display

and voice reminder when your cell phone

connects and your vehicle starts.

Off without voice reminder provides a

display reminder only without a voice

reminder when your cell phone connects.

Before making a call:

•

If you do not cancel the call and SYNC

To make sure that Emergency Assistance

makes a successful call, an

works correctly:

introductory message plays for the

emergency operator. After this

message, there is hands-free

•

The system must have power and be

working correctly at the time of the

crash and during feature activation and

use.

communication between your vehicle's

occupants and the operator.

•

The system provides a short window

of time (approximately 10 seconds) to

cancel the call. If you do not cancel the

call, the system attempts to dial 112.

The system plays a message letting

you know when it attempts to make an

emergency call. You can cancel the call

by selecting the relevant function

button or by pressing the end call

button on the steering wheel.

•

You must switch on the feature before

a crash.

You must have a cell phone connected

to the system.

In certain countries, it may be

necessary to have a valid and

registered SIM card with credit in order

to place and maintain an emergency

call.

•

A connected cell phone must have the

During a call:

ability to make and maintain an

•

Emergency Assistance uses your

outgoing call at the time of the crash.

vehicle GPS or cellular network

information when available to

determine the most appropriate

language to use. It alerts the

emergency operator of the crash and

delivers the introductory message. This

may include your vehicle GPS

coordinates.

A connected cell phone must have

adequate network coverage, battery

power and signal strength.

Your vehicle must have battery power.

Note: This feature only works in a European

country or region where SYNC Emergency

Assistance can call the local emergency

services. Visit the regional Ford website for

details.

•

The language the system uses to

interact with the occupants of your

vehicle may differ from the language

used to deliver information to the

emergency operator.

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SYNC™(If Equipped)

•

After the delivery of the introductory

•

You do not have a valid and registered

message the voice line opens so that

you can speak hands-free with the

emergency operator.

SIM card with credit in your cell phone.

You are in a European country or region

where the SYNC Emergency Assistance

cannot place the call. Visit the regional

Ford website for details.

When the line is connected, you must

be prepared to provide your name,

phone number and location

Important Information about the

information immediately.

Emergency Assistance Feature

Note: While the system provides

information to the emergency operator, the

system plays a message letting you know

it is sending important information. It then

lets you know when the line is open to start

hands-free communication.

Emergency Assistance does not currently

call emergency services in the following

markets: Albania, Belarus, Bosnia and

Herzegovina, Macedonia, Netherlands,

Ukraine, Moldova and Russia.

Note: During an Emergency Assistance call,

an emergency priority screen appears which

contains vehicle GPS coordinates when

available.

Visit the regional Ford website for the

latest details.

Emergency Assistance Privacy Notice

Note: It is possible that GPS location

information is not available at the time of

the crash; in this case, Emergency

Assistance will still attempt to place an

emergency call.

Note: It is possible that the emergency

services will not receive the GPS

coordinates; in this case, hands-free

communication with an emergency operator

is available.

Note: The emergency operator may also

receive information from the cellular

network such as cell phone number, cell

phone location and cell phone carrier name

independent from SYNC Emergency

Assistance.

When you switch on Emergency

Assistance, it may disclose to emergency

services that your vehicle has been in a

crash involving the deployment of an

airbag or activation of the fuel pump shut

off. This feature has the capability to

disclose your location information to the

emergency operator or other details about

your vehicle or crash to provide the most

appropriate emergency services.

If you do not want to disclose this

information, do not switch on the feature.

SYNC AppLink

The system enables voice and manual

control of SYNC AppLink enabled

smartphone apps. Once an app is running

through AppLink, you can control main

features of the app through voice

commands and manual controls.

Emergency Assistance may not work if:

•

Your cell phone or Emergency

Assistance hardware sustains damage

in the crash.

Note: You must pair and connect your

•

The vehicle battery or the system has

smartphone to SYNC to access AppLink.

no power.

Note: iPhone users need to connect the

A crash ejects your cell phone from

your vehicle.

phone to the USB port.

Note: Android users need to connect the

phone to SYNC using Bluetooth.

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SYNC™(If Equipped)

Note: For information on available apps,

To Access Using the SYNC Menu

Scroll through the list of available

supported smartphone devices and

troubleshooting tips please visit the Ford

website.

applications and press OK to select an

app. Once an app is running through SYNC,

press the right arrow button to access the

app menu. You can access various app

features from here, for example thumbs

up and thumbs down. Press the left arrow

button to exit the app menu.

Note: Make sure you have an active account

for the app that you have downloaded.

Some apps will work automatically with no

setup. Other apps will want you to configure

your personal settings and personalize your

experience by creating stations or favorites.

We recommend you do this at home or

outside of your vehicle.

Press the MENU button then select:

Message

Description and Action

SYNC-Apps

Mobile Apps

Scroll to this option, and then press OK.

Select this option if the app required is not listed.

Find new Apps

Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is

running on the mobile device.

To Access Using Voice Commands

Press the voice button and when prompted

say:

Command

Description and Action

mobile (apps | applica- Say the name of the application after the tone. The applica-

tions)

tion will start. While an app is running through SYNC, you can

press the voice button and speak commands specific to the

app.

The following voice commands are always

available:

Command

Description and Action

Use this command to hear a list of available voice commands.

[main menu] help

mobile (apps | applica- The system will prompt you to say the name of the app to

tions)

start it.

list [mobile] (apps |

applications)

The system will list all of the currently available mobile apps.

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SYNC™(If Equipped)

Command

Description and Action

find [new] [mobile]

(apps | applications)

The system will search your connected mobile device for

SYNC compatible apps.

<the name of the app> Say the name of an app to start it on SYNC.

<the name of the app> The system will list the available voice commands for the

Help

requested app.

(quit | exit | close)

Use this command followed by the name of the app.

Press the MENU button then select:

Enabling and Disabling Push

Notifications

Some apps can send push notifications. A

push notification is an alert from an app

running in the background and is delivered

by voice, pop up or both. This may be

particularly useful for news or location

based apps.

Message

SYNC-Apps

Mobile Apps

Settings

Description and Action

All Apps

If push notifications are supported, this setting will be listed.

Select to enable or disable the feature as required.

Note: You must enable mobile apps for

Enabling SYNC Mobile Apps

each connected device the first time you

select a mobile app using the system.

To use the system you must consent to

send and receive app authorization

Note: Standard data rates will apply. Ford

is not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

information and updates, using the data

plan associated with the connected device.

Data is sent to Ford in the United States

through the connected device. The

information is encrypted and includes your

VIN, SYNC module number, anonymous

usage statistics and debugging

information. Updates may take place

automatically.

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SYNC™(If Equipped)

App Status

You can view the current status of an app

in the settings menu. There are three

possible statuses:

Message

Description and Action

Update needed

The system has detected a new app requiring authorization

or a general permissions update is required.

Up-to-date

Updating...

No update is required.

The system is trying to receive an update.

Options in the settings menu:

Message

Description and Action

Request Update

If an update is required and you want to manually request

the update, for example when you are in a Wi-Fi hotspot.

Disable Updates

Select this option to disable automatic updates.

When you launch an app using SYNC, the

system may ask you to grant certain

permissions, for example:

App Permissions

Permissions are divided by groups. You can

grant these group permissions individually.

You can change a permission group status

any time when not driving, by using the

settings menu.

•

To allow your vehicle to provide vehicle

information to the app including, but

not limited to: Fuel level, fuel

consumption, engine speed, battery

voltage, odometer, VIN, external

temperature, gear position, tire

pressure, ambient temperature, date

and time.

•

To allow your vehicle to provide driving

characteristic information, including,

but not limited to: MyKey, seat belt

status, engine speeds, braking events,

brake pedal switch, acceleration,

accelerator pedal position, clutch pedal

switch, trip length, trip time, trip cost,

percent engine on time, and percent of

time at speed.

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SYNC™(If Equipped)

•

To allow your vehicle to provide

Confirm that the USB device has been

formatted correctly and has the following

specifications:

location information, including: GPS

and speed.

To allow the app to send push

notifications using the vehicle display

and voice capabilities while running in

a background state.

•

USB 2.0.

File format must be FAT16/32.

Supply current not greater than

500mA.

Note: You will only need to grant

permissions the first time you use an app

with SYNC.

Note: We are not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve us to provide

to an app.

Note: NTFS file format is not supported.

The format of the audio files on the USB

device must be:

•

MP3.

Non DRM protected WMA.

WAV.

AAC.

USING SYNC™ WITH YOUR

Connecting Your Media Player to

the USB Port

MEDIA PLAYER

Note: If your media player has a power

You can access and play music from your

switch, make sure you switch on the device.

media player through your vehicle's

speaker system using the system's media

menu or voice commands. You can also

sort and play your music by specific

categories, for example artist or albums.

To Connect Using Voice Commands

1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when

prompted say:

SYNC is capable of hosting nearly any

media player including: iPod, Zune, Plays

from device players, and most USB drives.

SYNC also supports audio formats, for

example MP3, WMA, WAV and ACC.

Voice Command

Description and Action

(USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate

[player]) voice commands. Refer to the media voice commands.

You do not need to say words that appear within square brackets. For example, for where

(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

2. Press the AUX button until an

To Connect Using the System Menu

initializing message appears in the

display.

1. Plug the device into your vehicle's USB

port.

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SYNC? -> SYNC? Applications and Services for Your Ford Kuga SUV Second Generation (2013-2018)

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