Get SYNC? Guide for Ford Kuga SUV Second Generation (2013-2018)

SYNC™(If Equipped)

GENERAL INFORMATION

•

Use the advanced voice recognition

system

SYNC is an in-vehicle communications

system that works with your

Bluetooth-enabled cell phone and

portable media player.

Charge your USB device (if your device

supports this)

^*These features are not available in all

markets and may require activation.

Available AppLink enabled apps vary by

market.

This allows you to:

•

Make and receive calls

Access and play music from your

media player

Make sure that you review your device's

•

Use Emergency Assistance and

applications, via SYNC Applink ^*

manual before using it with SYNC.

•

Access phonebook contacts and music

Support

For further support, see an authorized

dealer. For more information, visit the

regional Ford website.

using voice commands

Stream music from your connected cell

phone

Select pre-defined text messages (if

your device supports this)

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SYNC™(If Equipped)

supported media content. The system also

Safety Information

WARNING

records a short development log of

approximately 10 minutes of all recent

system activity. The log profile and other

system data may be used to improve the

system and help diagnose any problems

that may occur.

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

The cell phone profile, media player index

and development log will remain in the

system unless deleted. They are generally

accessible in your vehicle only when you

connect your cell phone or media player.

If you no longer plan to use the system or

your vehicle, we recommend you complete

a master reset to erase all stored

information. See Information Displays

(page 69).

When using SYNC:

Special equipment is required to access

system data. Access to your vehicle's

SYNC module is also required. We will not

access the system data for any purpose

other than as described without consent.

Examples where system data can be

accessed are for a court order, where

required by law enforcement, other

•

Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Carefully place cords and

cables where you cannot step on them

or they do not interfere with the

operation of pedals, seats,

compartments or safe driving abilities.

government authorities or other third

parties acting with lawful authority. Other

parties may seek to access the information

independently of us. Further privacy

information is available. See SYNC™

Applications and Services (page 284).

•

Do not leave playing devices in your

vehicle during extreme conditions as it

could cause them damage. Refer to

your device's manual for further

information.

Do not attempt to service or repair the

system. See an authorized dealer.

USING VOICE RECOGNITION

Privacy Information

This system helps you control many

features using voice commands. This

allows you to keep your hands on the

steering wheel and focus on what is around

you.

When a cell phone is connected to SYNC,

the system creates a profile that is linked

to that cell phone. The system creates the

profile to offer you more mobile features

and to operate more efficiently. Among

other things, this profile may contain data

about your phonebook, text messages

(read and unread) and call history. This

will include the history of calls when your

cell phone was not connected to the

system. If you connect a media player, the

system creates and retains an index of

Helpful Hints

Make sure the interior of your vehicle is as

quiet as possible. Wind noise from open

windows and road vibrations may prevent

the system from correctly recognizing

spoken commands.

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SYNC™(If Equipped)

Before giving a voice command, wait for

You can interrupt the system at any time

while it is speaking by pressing the voice

button. You can also cancel a voice session

at any time by pressing and holding the

voice button.

the system announcement to finish

followed by a single beep. Any command

spoken before this does not register with

the system.

Speak naturally, without long pauses

Initiating a Voice Session

between words.

Press the voice button. A list of

available commands appears in

the display.

Command

Bluetooth audio

Description

Stream audio from your cell phone.

Cancel the requested action.

(cancel | stop | exit)

((line | AV | audio video) in | AUX | audio

video)

Access the device connected to the auxil-

iary input jack.

(phone | Blackberry | iPhone | Mobile)

(USB [stick] | iPod | MP3 [player])

Make calls.

Access the device connected to your USB

port.

voice settings

Adjust the level of voice interaction and

feedback.

[main menu] help

Hear a list of voice commands available in

the current mode.

The default setting is to a higher level of

interaction in order to help you learn to use

the system. You can change these settings

at any time.

System Interaction and Feedback

The system provides feedback through

audible tones, prompts, questions and

spoken confirmations depending on the

situation and your chosen level of

interaction. You can customize the voice

recognition system to provide more or less

instruction and feedback.

Adjusting the Interaction Level

Press the voice button. When

prompted:

Command

Description

voice settings

Provides access to change the interaction level.

Then any of the following:

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Command

Description

Provides less audible interaction and more tone prompts.

interaction mode

advanced

interaction mode novice Provides more detailed interaction and guidance.

Press the voice button. When prompted:

Confirmation prompts are short questions

the system asks when it is not sure of your

request or when there is more than one

possible response to your request. For

example, the system may ask if the

command phone is correct.

Command

Description

voice settings

Provides access to change the confirmation prompt setting.

Then any of the following:

Command

Description

confirmation prompts off Makes a best guess from the command. You may still occa-

sionally be asked to confirm settings.

confirmation prompts on Clarifies your voice command with a short question.

The system creates suggestion lists when

it has the same confidence level of several

options based on your voice commands.

When switched on, the system may

prompt you with as many as four

possibilities for clarification.

Command

Description

media candidate lists off Makes a best guess from the media suggestion list. The

system may occasionally ask you questions.

media candidate lists on Clarifies your voice command for media suggestions.

phone candidate lists off Makes a best guess from the cell phone suggestion list. The

system may occasionally ask you questions.

phone candidate lists on Clarifies your voice command for cell phone suggestions.

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SYNC™(If Equipped)

Changing the Voice Settings

You can change the voice settings using

the information and entertainment display.

Press the MENU button.

Action

Message

1

SYNC-Settings

Voice settings

2

Note: To scroll through the menus, press

the up or down arrows on your audio system.

USING SYNC™ WITH YOUR

1. Make sure the Bluetooth feature on

your cell phone is switched on before

starting the search. Refer to your

device's manual if necessary.

2. Press the PHONE button. When the

audio display indicates that no phones

are paired, select the option to add.

PHONE

Hands-free calling is one of the main

features of SYNC. While the system

supports a variety of features, many are

dependent on your cell phone's

functionality.

3. When a message to begin pairing

appears in the audio display, search for

SYNC on your cell phone to start the

pairing process.

At a minimum, most cell phones with

Bluetooth wireless technology support the

following functions:

•

Answering an incoming call.

Ending a call.

Using privacy mode.

Dialing a number.

Redialing.

4. Select SYNC on your cell phone.

5. Wait until the PIN appears on the

phone display. Compare the PIN on the

phone with the PIN shown in the audio

display and accept the request on the

phone and the vehicle display. The

display indicates when the pairing is

successful.

Call waiting notification.

Caller ID.

Other features such as text messaging

using Bluetooth and automatic phonebook

download are cell phone dependent

features. To check your cell phone's

compatibility, refer to your device's manual

or visit the regional Ford website.

Note: In some cases the phone will request

to enter a PIN. Enter the six-digit PIN

provided by the system in the audio display.

The display indicates when the pairing is

successful.

Depending on your cell phone's capability

and your market, the system may prompt

you with questions such as setting the

current cell phone as the primary cell

phone (the cell phone the system

automatically tries to connect with first

when you switch the ignition on) or

downloading your phonebook.

Pairing a Cell Phone For the First

Time

Wirelessly pairing your cell phone with the

system allows you to make and receive

hands-free calls.

Note: You must switch the ignition and

radio on.

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SYNC™(If Equipped)

The information display may

1. Make sure the Bluetooth feature on

your cell phone is switched on before

starting the search. Refer to your

device's manual if necessary.

show your cell phone's battery

charge level and signal strength.

Using Voice Commands

2. Press the PHONE button.

3. Select the option for Bluetooth devices.

4. Press the OK button.

5. Select the option to add. This starts

Make sure to switch on your phone's

Bluetooth feature before starting the

search. See your device's manual if

necessary.

the pairing process.

6. When a message to begin pairing

appears in the audio display, search for

SYNC on your device to start the

pairing process.

Press the voice button and when

prompted say:

7. Select SYNC on your cell phone.

8. Wait until the PIN appears on the

phone display. Compare the PIN on the

phone with the PIN shown in the audio

display and accept the request on the

phone and the vehicle display. The

display indicates when the pairing is

successful.

Voice Command

Action and Descrip-

tion

(pair ([Bluetooth] Follow the instruc-

device | phone |

tions on the audio

Bluetooth [audio]) display.

| add phone)

Note: In some cases the phone will request

to enter a PIN. Enter the six-digit PIN

provided by the system in the audio display.

The display indicates when the pairing is

successful.

The system may prompt you with

questions such as setting the current cell

phone as the primary cell phone or

downloading your phonebook.

Words in square brackets [ ] are optional

and do not have to be spoken for the

system to understand the command.

Depending on your phone's capability and

your market, the system may prompt you

with questions, such as setting the current

phone as the primary phone (the phone

SYNC automatically tries to connect with

first upon vehicle start-up) and

Cell Phone Voice Commands

downloading your phonebook.

Press the voice button and when

Pairing Subsequent Cell Phones

Wirelessly pairing your cell phone with the

system allows you to make and receive

hands-free calls.

prompted say either:

Voice Command

(phone | Blackberry | iPhone | Mobile)

Then say any of the following:

call (___)

Note: You must switch the ignition and

radio on.

Note: To scroll through the menus, press

the up or down arrows on your audio system.

call ___ at home

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SYNC™(If Equipped)

Voice Command

3

call ___ ([at] work | [(in | at) [the]] office)

call ___ on (mobile | cell)

call ___ on other

[text] (messages | message)

Help

___ is a dynamic listing, meaning that it

could be the name of anything, such as a

group, artist or song. For example you

could say "Play artist The Beetles".

1

dial [[a] number]

2

([go to] privacy [on] | transfer to

¹See Dial table below.

phone | handsfree off)

²These commands are only valid while in

a phone call.

2

(hold call [on] | (put | place) call on

hold)

³See the text message table below.

2

join (call | calls)

2

Phone book commands: When you ask

SYNC to access things such as a

mute [call] [on]

phonebook name or number, the

requested information appears in the

display to view. Press the phone button

and say, "Call" to call the contact.

(mute [call] off | Unmute [call])

(turn ringer on | silent mode off)

(turn ringer off | silent mode [on])

Dial Commands

Press the voice button and when prompted

say any of the following commands:

Command

Action

call (someone | [[a]

name])

To call the contact.

dial [[a] number]

Pound

112 (one-one-two), 700 (seven hundred) etc.

0 (zero) to 9 (nine)

Number

Asterisk

clear

Deletes all entered digits

(delete | correct)

Plus

Deletes the last set of entered digits.

Star

Note: To exit dial mode, press and hold the phone button or any button on the audio unit.

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SYNC™(If Equipped)

Phonebook Hints

To hear how the SYNC system speaks a

name browse phonebook, select a contact

and press:

Menu Item

Hear it

Menu Commands

Press the voice button and when prompted

say either:

Command

(turn ringer on | silent mode off)

(turn ringer off | silent mode [on])

Words in square brackets [ ] are optional and do not have to be spoken for the system

to understand the command.

Making a Call

Press the voice button and when prompted

say either:

Command

Action

call (someone | [[a]

name])

dial [[a] number]

Followed by a number. When the system confirms the number

say:

(dial | send)

To erase the last spoken digit say:

Command

Action

Or press the left arrow button on the audio unit.

(delete | correct)

To erase all spoken digits say:

Command

Action

Or press and hold the left arrow button on the audio unit.

clear

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SYNC™(If Equipped)

To end the call, press the end call button

Cell Phone Options During an

Active Call

During an active call, you have extra menu

features which become available, for

example putting a call on hold.

To access this menu, choose one of the

options available at the bottom of the

audio display or select the option for more.

on the steering wheel or select the end call

option in the audio display and press OK.

Receiving a Call

When receiving a call, you can:

•

Answer the call by pressing the accept

call button on the steering wheel or by

selecting the accept call option in the

audio display. Press the OK button.

Reject the call by pressing the reject

call button on the steering wheel or by

selecting the reject call option in the

audio display. Press the OK button.

Ignore the call by doing nothing.

Message

Description and Action

Mic. off

Privacy

Turn your vehicle's microphone off. To turn the microphone

on, select the option again.

Switch a call from an active hands-free environment to your

cell phone for a more private conversation. When selected,

the audio display will indicate the call is private.

Hold

Put an active call on hold. When selected, the audio display

will indicate the call is on hold.

Dial a number

Join calls

Enter numbers using the audio system numeric keypad, for

example numbers for passwords.

Join two separate calls. The system supports a maximum of

three callers on a multi-party or conference call.

1. Select the option for more.

2. Access the desired contact through the system or use

voice commands to place the second call. Once actively

in the second call, select the option for more.

3. Scroll to the option to join calls and press the OK button.

Phonebook

Access your phonebook contacts.

1. Select the option for more.

2. Scroll to the option for phonebook and press the OK

button.

3. Scroll through your phonebook contacts.

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SYNC™(If Equipped)

Message

Description and Action

4. Press the OK button again when the desired selection

appears in the audio display.

5. Press the OK button or dial button to call the selection.

Call history

Access your call history log.

1. Select the option for more.

2. Scroll to the option until call history appears. Press the

OK button.

3. Scroll through your call history options (incoming,

outgoing or missed).

4. Press the OK button again when the desired selection

appears in the audio display.

5. Press the OK button or dial button to call the selection.

The system attempts to automatically

Accessing Features Through the

Cell Phone Menu

re-download your phonebook and call

history each time your cell phone connects

to the system. You must turn on the auto

download feature if your cell phone

supports it.

You can access your call history,

phonebook, sent text messages as well as

access cell phone and system settings.

You can also access advanced features

such as emergency assistance.

Note: This is a cell phone dependent

feature.

1. Press the PHONE button to enter the

cell phone menu.

2. Select one of the options available.

Message

Description and Action

Dial a number

Redial

Dial a number using the audio system numeric keypad.

Redial the last number called (if available). Press the OK

button to select.

Phonebook

Access your downloaded phonebook.

1. Press the OK button to confirm and enter. You can use

the options at the bottom of the screen to quickly access

an alphabetical category. You can also use the letters on

the keypad to jump in the list.

2. Scroll through your phonebook contacts.

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Message

Description and Action

3. Press the OK button again when the desired selection

appears in the audio display.

4. Press the OK button or dial button to call the selection.

Call history

Access any previously dialed, received or missed calls.

1. Press the OK button to select.

2. Scroll to select either incoming calls, outgoing calls or

missed calls. Press the OK button to make your selection.

3. Press the OK button or dial button to call the selection.

Speed Dial

Select one of 10 speed dial entries. To set a speed dial entry,

go to the phonebook and press and hold one of the numbers

on the audio system numeric keypad.

Text messaging

BT Devices

Send, download and delete text messages.

Access the option for Bluetooth device menu listings (add,

connect, set as primary, on or off, delete).

Phone settings

Emerg. Assist.

View various settings and features on your cell phone.

Turn the SYNC emergency assistance feature on or off.

Note: This is a speed-dependent feature

and is only available when your vehicle is

traveling at 3.1 mph (5 km/h) or less.

When a new message arrives, an audible

tone sounds and the audio display

indicates you have a new message.

Text Messaging

The system allows you to receive, send,

download and delete text messages. The

system can also read incoming text

messages to you so that you do not have

to take your eyes off the road.

To hear the message you can say:

Note: This is a cell phone dependent

feature.

Voice command

Description and

action

Receiving a Text Message

(listen to | read)

([text] message)

Select this option

to have the system

read the message

to you.

Note: This is a phone-dependent feature.

Your phone must support downloading text

messages using Bluetooth to receive

incoming text messages.

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SYNC™(If Equipped)

Using the screen you also have the following options:

Menu

Description and action

Item

Ignore

View

Select this option, or do nothing, and the message goes into your text message

inbox.

Select the view option to open the text message. Once selected, you have

the ability to have the message read to you, to view other messages. For

additional options select:

More...

If you select this option, use the arrow button to scroll through the

following options:

Reply to

sender

Press the OK button to access, and then scroll

through a list of pre-defined messages to send.

Call sender Press the OK button to call the sender of the

message.

Forward

msg.

Press the OK button to forward the message to

anyone in your phonebook or call history. You can

also choose to enter a number.

2. Select the text messaging option, then

Sending, Downloading and Deleting

Your Text Messages

1. Press the PHONE button.

press the OK button.

Choose from the following:

Message

Description and Action

New

View

When you select the option to send a text message, a list of

pre-defined messages appear in the audio display. Allows

you to send a new text message based on a pre-defined set

of 15 messages.

Allows you to read the full message and in addition provides

the option to have the message read out to you by the system.

To go to the next message select the more option. This allows

you to reply to the sender, call the sender or forward the

message.

Delete

More...

Allows you to delete current text messages from the system

(not your cell phone). The audio display indicates when all

your text messages have been deleted.

Allows you to delete all messages or to manually trigger a

download of all unread messages from your cell phone.

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SYNC™(If Equipped)

Sending a Text Message

1. Select the send option when the

desired selection is highlighted in the

audio display.

2. Select the confirmation option when

the contact appears and press the OK

button again to confirm when the

system asks if you would like to send

the message. Each text message is

sent with a pre-defined signature.

Note: You can send text messages either

by choosing a contact from the phonebook

and selecting the text option from the audio

display or by replying to a received message

in the inbox.

Note: Only one recipient is allowed per text

message.

Accessing Your Cell Phone

Settings

These are cell phone dependent features.

Your cell phone settings allow you to

access and adjust features such as your

ringtone, text message notification, modify

your phonebook and set up automatic

download.

1. Press the PHONE button.

2. Scroll until the phone settings option

appears, then press the OK button.

3. Scroll to select from the following

options:

Message

Description and Action

Set as master

If this option is checked, the system will use this cell phone

as the master when there is more than one cell phone paired

to the system. This option can be changed for all paired cell

phones (not only for the active one) using the Bluetooth

devices menu.

Phone status

Set ringtone

See the cell phone name, provider name, cell phone number,

signal level and battery level. When done, press the left arrow

button to return to the cell phone status menu.

Select which ringtone sounds during an incoming call (one

of the system's or your cell phone's). If your cell phone

supports in-band ringing, your cell phone's ringtone sounds

when you choose the cell phone ringtone option.

1. Press the OK button to select and scroll to hear each

ringtone.

2. Press the OK button to select.

Text msg notify

Phonebook pref.

Have the option of hearing an audible tone to notify you when

a text message arrives. Press the OK button to turn the

audible tone on or off.

Modify the contents of your phonebook, e.g. add, delete,

download. Press the OK button to select and scroll between

the options in the table below.

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To modify the phone book preferences,

choose from the following:

Message

Add contacts

Description and Action

Push the desired contacts on your cell phone. Refer to your

device's manual on how to push contacts. Press the OK

button to add more contacts from your phonebook.

Delete

When a message asking you to delete appears, select the

option to confirm. Press the OK button to delete the current

phonebook and call history. The system takes you back to

the menu for phone settings.

Download now

Auto-download

Press the OK button to select and download your phonebook

to the system.

When automatic download is switched on, any changes,

additions or deletions saved in the system since your last

download are deleted.

When automatic download is switched off, your phonebook

will not be downloaded when your cell phone connects to

the system.

Your phonebook, call history and text messages can only be

accessed when your paired cell phone is connected to the

system.

Check or uncheck this option to automatically download your

phonebook each time your cell phone connects to the system.

Downloading times are cell phone dependent and quantity

dependent.

Bluetooth Devices Menu Options

Bluetooth Devices

1. Press the PHONE button.

This menu provides access to your

2. Scroll until the Bluetooth device option

Bluetooth devices. Use the arrow buttons

to scroll through the menu options. It

allows you to add, connect and delete

devices and set a cell phone as primary.

appears, then press the OK button.

3. Scroll to select from the following

options:

Message

Description and Action

Add

Pair additional cell phones to the system.

1. Select the option to add to start the pairing process.

2. When a message to begin pairing appears in the audio

display, search for SYNC on your cell phone. Refer to your

device's manual if necessary.

3. Select SYNC on your cell phone.

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Message

Description and Action

4. Wait until the PIN appears on the phone display. Compare

the PIN on the phone with the PIN shown in the audio

display and accept the request on the phones and the

vehicles display. The display indicates when the pairing

is successful.^*

5. When the option to set the cell phone as the primary cell

phone appears, select either yes or no.

6. Depending on the functionality of your cell phone, the

system may ask you extra questions (for example, if you

would like to download your phonebook). Select either

yes or no to confirm your response.

Delete

Master

After deleting a cell phone from the list, the cell phone can

only be connected again by repeating the full pairing process.

Select the delete option and confirm when the system asks

to delete the selected device.

The system attempts to connect with the primary cell phone

every time you switch the ignition on. When a cell phone is

selected as primary, it appears first in the list and is marked

with an asterisk.

Set a previously paired cell phone as your primary cell phone.

Select the master option to confirm the primary cell phone.

Conn.

Connect a previously paired cell phone. You can only have

one cell phone connected at a time to use the cell phone

functionality. When another cell phone is connected, the

previous cell phone will be disconnected from the telephone

services. The system allows you to use different Bluetooth

devices for the cell phone functionality and the Bluetooth

audio music playback feature at the same time.

Discon.

Disconnects the selected cell phone. Select this option and

confirm when asked to. After disconnecting a cell phone, it

can be connected again without repeating the full pairing

process.

^*In some cases the phone will request to enter a PIN. Enter the six-digit PIN provided by

the system in the audio display. The display indicates when the pairing is successful.

2. Select the SYNC settings option, then

System Settings

1. Press the MENU button.

press the OK button.

3. Scroll to select from the following

options:

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SYNC™(If Equipped)

Message

Bluetooth on

Description and Action

Check or uncheck this option to turn the Bluetooth interface

of the system on or off. Select this option then press the OK

button to change the option's status.

Set defaults

Master reset

This selection does not erase your indexed information

(phonebook, call history, text messages and paired devices).

Select this option and confirm when prompted in the audio

display. Return to the factory default settings.

Completely erase all information stored on the system

(phonebook, call history, text messages and paired devices)

and return to the factory default settings.

Select this option and confirm when prompted in the audio

display. The display indicates when complete and the system

takes you back to the previous menu.

Install on SYNC

Install applications or software updates you have down-

loaded.

Select this option and confirm when prompted in the audio

display. There must be a valid SYNC application or update

available on the USB thumb drive in order to finish an

installation successfully.

System info

Display the system's version numbers as well as its serial

number.

Press the OK button to select.

Voice settings

Browse USB

The voice settings submenu contains various options. See

Using Voice Recognition (page 270).

Browse the actual menu structure of the connected USB

device. Press the OK button and use the up or down arrows

to scroll through the folders and files. Use the left or right

arrows to enter and leave a folder. Media content can be

directly selected for playback from this menu.

Emerg. Assist.

You can turn the emergency assistance feature on or off. See

SYNC™ Applications and Services (page 284).

Press the MENU button to enter the

system menu.

SYNC™ APPLICATIONS AND

SERVICES

A list of available applications appears.

Each application may have its own specific

settings.

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Message

SYNC-Apps

Description and Action

Scroll to this option, and then press OK.

If a crash deploys an airbag or triggers the

fuel pump shut off, the system may

contact emergency services by dialing 112

(the wireless emergency number that

works in most European countries) through

a paired and connected cell phone. For

more information about the system and

Emergency Assistance, visit the regional

Ford website.

Note: Before selecting this feature, you

must read the Emergency Assistance privacy

notice later in this section for important

information.

SYNC Emergency Assistance

WARNINGS

For this feature to work, your cell

phone must have Bluetooth and be

compatible with the system.

Always place your cell phone in a

secure location inside your vehicle.

Failure to do so may cause serious

injury to someone or damage the cell

phone which could prevent this feature

from working correctly.

Unless the feature setting is switched

on prior to a crash, the system will

not attempt to place an emergency

call which could delay the response time,

potentially increasing the risk of serious

injury or death. Do not wait for the system

to make an emergency call if you can do it

yourself. Dial emergency services

Note: When you switch this feature on or

off, that setting applies for all paired cell

phones. If you have turned this feature off

and a previously paired phone connects

when you switch on the ignition, either a

voice message plays, a display message or

icon is shown, or both.

Note: Every cell phone operates differently.

While this feature works with most cell

phones, some cell phones may experience

difficulties using this feature.

immediately to avoid a delayed response

time. If you do not hear Emergency

Assistance within five seconds of the crash,

the system or cell phone may be damaged

or non-functional.

Note: Make sure you are familiar with the

information about airbag deployment. See

Supplementary Restraints System (page

27).

Switching Emergency Assistance

On and Off

Press the MENU button then select:

Message

Action

SYNC-Apps

Press OK.

Emergency Assistance

Press OK. Select the option you require and press OK.

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Display Options

In the Event of a Crash

If you switch on this feature, a confirmation

Note: Not every crash deploys an airbag or

triggers the fuel pump shut off (which may

turn on Emergency Assistance). However,

if Emergency Assistance is triggered the

system tries to contact the emergency

services. If a connected cell phone sustains

damage or loses connection to the system,

it searches for and tries to connect to any

available previously paired cell phone. The

system attempts to dial 112.

message appears in the display.

If you switch off this feature, a dialog will

appear in the display, which allows you to

set a voice reminder.

Off with voice reminder provides a display

and voice reminder when your cell phone

connects and your vehicle starts.

Off without voice reminder provides a

display reminder only without a voice

reminder when your cell phone connects.

Before making a call:

•

If you do not cancel the call and SYNC

To make sure that Emergency Assistance

makes a successful call, an

works correctly:

introductory message plays for the

emergency operator. After this

message, there is hands-free

•

The system must have power and be

working correctly at the time of the

crash and during feature activation and

use.

communication between your vehicle's

occupants and the operator.

•

The system provides a short window

of time (approximately 10 seconds) to

cancel the call. If you do not cancel the

call, the system attempts to dial 112.

The system plays a message letting

you know when it attempts to make an

emergency call. You can cancel the call

by selecting the relevant function

button or by pressing the end call

button on the steering wheel.

•

You must switch on the feature before

a crash.

You must have a cell phone connected

to the system.

In certain countries, it may be

necessary to have a valid and

registered SIM card with credit in order

to place and maintain an emergency

call.

•

A connected cell phone must have the

During a call:

ability to make and maintain an

•

Emergency Assistance uses your

outgoing call at the time of the crash.

vehicle GPS or cellular network

information when available to

determine the most appropriate

language to use. It alerts the

emergency operator of the crash and

delivers the introductory message. This

may include your vehicle GPS

coordinates.

A connected cell phone must have

adequate network coverage, battery

power and signal strength.

Your vehicle must have battery power.

Note: This feature only works in a European

country or region where SYNC Emergency

Assistance can call the local emergency

services. Visit the regional Ford website for

details.

•

The language the system uses to

interact with the occupants of your

vehicle may differ from the language

used to deliver information to the

emergency operator.

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•

After the delivery of the introductory

•

You do not have a valid and registered

message the voice line opens so that

you can speak hands-free with the

emergency operator.

SIM card with credit in your cell phone.

You are in a European country or region

where the SYNC Emergency Assistance

cannot place the call. Visit the regional

Ford website for details.

When the line is connected, you must

be prepared to provide your name,

phone number and location

Important Information about the

information immediately.

Emergency Assistance Feature

Note: While the system provides

information to the emergency operator, the

system plays a message letting you know

it is sending important information. It then

lets you know when the line is open to start

hands-free communication.

Emergency Assistance does not currently

call emergency services in the following

markets: Albania, Belarus, Bosnia and

Herzegovina, Macedonia, Netherlands,

Ukraine, Moldova and Russia.

Note: During an Emergency Assistance call,

an emergency priority screen appears which

contains vehicle GPS coordinates when

available.

Visit the regional Ford website for the

latest details.

Emergency Assistance Privacy Notice

Note: It is possible that GPS location

information is not available at the time of

the crash; in this case, Emergency

Assistance will still attempt to place an

emergency call.

Note: It is possible that the emergency

services will not receive the GPS

coordinates; in this case, hands-free

communication with an emergency operator

is available.

Note: The emergency operator may also

receive information from the cellular

network such as cell phone number, cell

phone location and cell phone carrier name

independent from SYNC Emergency

Assistance.

When you switch on Emergency

Assistance, it may disclose to emergency

services that your vehicle has been in a

crash involving the deployment of an

airbag or activation of the fuel pump shut

off. This feature has the capability to

disclose your location information to the

emergency operator or other details about

your vehicle or crash to provide the most

appropriate emergency services.

If you do not want to disclose this

information, do not switch on the feature.

SYNC AppLink

The system enables voice and manual

control of SYNC AppLink enabled

smartphone apps. Once an app is running

through AppLink, you can control main

features of the app through voice

commands and manual controls.

Emergency Assistance may not work if:

•

Your cell phone or Emergency

Assistance hardware sustains damage

in the crash.

Note: You must pair and connect your

•

The vehicle battery or the system has

smartphone to SYNC to access AppLink.

no power.

Note: iPhone users need to connect the

A crash ejects your cell phone from

your vehicle.

phone to the USB port.

Note: Android users need to connect the

phone to SYNC using Bluetooth.

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Note: For information on available apps,

To Access Using the SYNC Menu

Scroll through the list of available

supported smartphone devices and

troubleshooting tips please visit the Ford

website.

applications and press OK to select an

app. Once an app is running through SYNC,

press the right arrow button to access the

app menu. You can access various app

features from here, for example thumbs

up and thumbs down. Press the left arrow

button to exit the app menu.

Note: Make sure you have an active account

for the app that you have downloaded.

Some apps will work automatically with no

setup. Other apps will want you to configure

your personal settings and personalize your

experience by creating stations or favorites.

We recommend you do this at home or

outside of your vehicle.

Press the MENU button then select:

Message

Description and Action

SYNC-Apps

Mobile Apps

Scroll to this option, and then press OK.

Select this option if the app required is not listed.

Find new Apps

Note: If a SYNC AppLink compatible app cannot be found, make sure the required app is

running on the mobile device.

To Access Using Voice Commands

Press the voice button and when prompted

say:

Command

Description and Action

mobile (apps | applica- Say the name of the application after the tone. The applica-

tions)

tion will start. While an app is running through SYNC, you can

press the voice button and speak commands specific to the

app.

The following voice commands are always

available:

Command

Description and Action

Use this command to hear a list of available voice commands.

[main menu] help

mobile (apps | applica- The system will prompt you to say the name of the app to

tions)

start it.

list [mobile] (apps |

applications)

The system will list all of the currently available mobile apps.

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Command

Description and Action

find [new] [mobile]

(apps | applications)

The system will search your connected mobile device for

SYNC compatible apps.

<the name of the app> Say the name of an app to start it on SYNC.

<the name of the app> The system will list the available voice commands for the

Help

requested app.

(quit | exit | close)

Use this command followed by the name of the app.

Press the MENU button then select:

Enabling and Disabling Push

Notifications

Some apps can send push notifications. A

push notification is an alert from an app

running in the background and is delivered

by voice, pop up or both. This may be

particularly useful for news or location

based apps.

Message

SYNC-Apps

Mobile Apps

Settings

Description and Action

All Apps

If push notifications are supported, this setting will be listed.

Select to enable or disable the feature as required.

Note: You must enable mobile apps for

Enabling SYNC Mobile Apps

each connected device the first time you

select a mobile app using the system.

To use the system you must consent to

send and receive app authorization

Note: Standard data rates will apply. Ford

is not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

information and updates, using the data

plan associated with the connected device.

Data is sent to Ford in the United States

through the connected device. The

information is encrypted and includes your

VIN, SYNC module number, anonymous

usage statistics and debugging

information. Updates may take place

automatically.

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App Status

You can view the current status of an app

in the settings menu. There are three

possible statuses:

Message

Description and Action

Update needed

The system has detected a new app requiring authorization

or a general permissions update is required.

Up-to-date

Updating...

No update is required.

The system is trying to receive an update.

Options in the settings menu:

Message

Description and Action

Request Update

If an update is required and you want to manually request

the update, for example when you are in a Wi-Fi hotspot.

Disable Updates

Select this option to disable automatic updates.

When you launch an app using SYNC, the

system may ask you to grant certain

permissions, for example:

App Permissions

Permissions are divided by groups. You can

grant these group permissions individually.

You can change a permission group status

any time when not driving, by using the

settings menu.

•

To allow your vehicle to provide vehicle

information to the app including, but

not limited to: Fuel level, fuel

consumption, engine speed, battery

voltage, odometer, VIN, external

temperature, gear position, tire

pressure, ambient temperature, date

and time.

•

To allow your vehicle to provide driving

characteristic information, including,

but not limited to: MyKey, seat belt

status, engine speeds, braking events,

brake pedal switch, acceleration,

accelerator pedal position, clutch pedal

switch, trip length, trip time, trip cost,

percent engine on time, and percent of

time at speed.

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•

To allow your vehicle to provide

Confirm that the USB device has been

formatted correctly and has the following

specifications:

location information, including: GPS

and speed.

To allow the app to send push

notifications using the vehicle display

and voice capabilities while running in

a background state.

•

USB 2.0.

File format must be FAT16/32.

Supply current not greater than

500mA.

Note: You will only need to grant

permissions the first time you use an app

with SYNC.

Note: We are not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve us to provide

to an app.

Note: NTFS file format is not supported.

The format of the audio files on the USB

device must be:

•

MP3.

Non DRM protected WMA.

WAV.

AAC.

USING SYNC™ WITH YOUR

Connecting Your Media Player to

the USB Port

MEDIA PLAYER

Note: If your media player has a power

You can access and play music from your

switch, make sure you switch on the device.

media player through your vehicle's

speaker system using the system's media

menu or voice commands. You can also

sort and play your music by specific

categories, for example artist or albums.

To Connect Using Voice Commands

1. Plug the device into your vehicle's USB

port.

2. Press the voice button and when

prompted say:

SYNC is capable of hosting nearly any

media player including: iPod, Zune, Plays

from device players, and most USB drives.

SYNC also supports audio formats, for

example MP3, WMA, WAV and ACC.

Voice Command

Description and Action

(USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate

[player]) voice commands. Refer to the media voice commands.

You do not need to say words that appear within square brackets. For example, for where

(USB [stick] | iPOD | MP3 [player]) appears, you can say USB or USB stick.

2. Press the AUX button until an

To Connect Using the System Menu

initializing message appears in the

display.

1. Plug the device into your vehicle's USB

port.

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Message

Browse USB

Description and Action

Depending on how many media files are on your connected

device, an indexing message may appear in the display. When

indexing is complete, the screen returns to the playback menu.

Choose from the following:

Message

Play all

Playlists

Songs

Artists

Albums

Genres

Browse USB

Reset USB

Exit

Media Voice Commands

What's Playing?

Press the voice button and when

At any time during playback, you can press

the voice button and ask the system what

is playing. The system reads the metadata

tags of the current track, if populated.

prompted say:

Voice Command

Description and Action

(USB [stick] | iPod | MP3 You can now play music by saying any of the appropriate

[player]) voice commands.

You can say any of the voice commands that appear within open and close brackets that

are separated by |. For example, where; (what's | what is) appears you say; what's or

what is.

You must say any of the voice commands that appear outside of open and close brackets.

For example, where; who plays this (what's | what is) playing, you must say; who plays

this (what's or what is) playing.

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Voice Command

Then any of the following:

Voice Command

(browse | search | show) playlist

(browse | search | show) all (album |

albums)

play

pause

(browse | search | show) all (artist |

artists)

play [album] [by [artist]]

Play all

*

(browse | search | show) all (genre |

genres)

play [artist]

*

(browse | search | show) all (playlist |

playlists)

play [genre]

[play] next track

(browse | search | show) all (song | songs

play [playlist]

*

shuffle [all] [on]

[play] previous track

play [song | track | title | file]

repeat off

shuffle off

[play] (similar music | more like this)

((who's | who is) this | who plays this |

(what's | what is) playing [now] | (what

| which) (song | track | artist) is this |

(who's | who is) playing | (what's | what

is) this)

repeat one [on]

(browse | search | show) album

(browse | search | show) artist

(browse | search | show) genre

* This voice command is not available until

indexing is complete.

Voice Command Guide

Voice Command

Description and Action

(browse | search | show) The system searches all the data from your indexed music

genre

and if available, begins to play the chosen type of music.

[play] (similar music |

more like this)

The system compiles a playlist and then plays similar music

to what is currently playing from the USB port using indexed

metadata information.

(browse | search | show) The system searches for a specific artist, track or album from

artist the music indexed through the USB port.

(browse | search | show) The system searches for a specific artist, track or album from

album

the music indexed through the USB port.

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The system is also capable of playing

To switch the Bluetooth audio on, use the

AUX or Source button or press the voice

button and when prompted and say:

music from your cell phone through

Bluetooth.

Voice Command

Description and Action

Bluetooth audio

Then any of the following:

Voice Command

pause

Description and Action

play

[play] next track

[play] previous track

Press AUX to select USB playback.

Media Menu Features

The media menu allows you to select how

to play your music, for example by artist,

genre, shuffle or repeat, and to find similar

music or reset the index of your USB

devices.

Message

Description and Action

Options

This will enter the media menu.

Then any of the following:

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Message

Description and Action

Shuffle

Choose to shuffle or repeat your music. Once you make your

choice, it remains on until you switch it off.

Repeat track

Similar music

Choose to shuffle or repeat your music. Once you make your

choice, it remains on until you switch it off.

You can play similar types of music to the current playlist

from the USB port. The system uses the metadata informa-

tion of each track to compile a playlist. The system then

creates a new list of similar tracks and then begins playing.

Each track must have the metadata tags populated for this

feature. With certain playing devices, if your metadata tags

are not populated, the tracks will not be available in voice

recognition, the play menu or this option. However, if you

place these tracks onto your playing device in mass storage

device mode they are available in voice recognition, the play

menu or this option. The system places unknowns into any

unpopulated metadata tag.

Reset SYNC USB

Resets the USB index. After the new indexing is complete

you can choose what to play from the USB song library.

2. Press AUX to select USB playback.

Accessing Your USB Song Library

1. Plug the device into your vehicle's USB

port.

Message

Description and Action

Browse USB

This menu allows you to select and play your media files by

artist, album, genre, playlist and track or even to browse what

is on your USB device.

If there are no media files to access, the

display indicates there is no media. If there

are media files, you have the following

options to scroll through and select:

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Message

Description and Action

Play all

Play all indexed media files from your playing device one at

a time in numerical order.^*

1. Press OK to select. The first track title appears in the

display.

Access your playlists from formats, ASX, M3U, WPL or MTP.^*

1. Press OK to select.

Playlists

Songs

2. Scroll to select the desired playlist, and then press OK.

Search for and play a specific indexed track. ^*

1. Press OK to select.

2. Scroll to select the desired track, and then press OK.

Artists

Sort all indexed media files by artist. Once selected, the

system lists and then plays all artists and tracks alphabetic-

ally.^*

1. Press OK to select.

2. Scroll to select the desired artist, and then press OK.

Sort all indexed media files by albums.^*

1. Press OK to select.

Albums

Genres

2. Scroll to select the desired albums, and then press OK.

Sort indexed music by genre type.^*

1. Press OK to select.

2. Scroll to select the desired genre, and then press OK.

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Message

Browse USB

Description and Action

Browse all supported media files on your media player

connected to the USB port. You can only view media files

that are compatible with SYNC; other saved files are not

visible.

1. Press OK to select.

2. Scroll to browse indexed media files on your flash drive,

and then press OK.

Reset USB

Resets the USB index. After the new indexing is complete,

you can choose what to play from the USB song library.

^*You can use the buttons at the bottom of the audio display to jump to a certain

alphabetical category quickly. You can also use the letters on the numeric keypad to jump

in the list.

Bluetooth Devices and System

SYNC™ TROUBLESHOOTING

Settings

Your SYNC system is easy to use. However,

You can access these menus using the

should questions arise, please refer to the

audio display. See Using SYNC™ With

tables below.

Your Phone (page 273).

To check your cell phone's compatibility,

visit the regional Ford website.

Cell phone issues

Issue

Possible cause

Possible solution

A lot of back-

ground noise

The audio control

settings on your cell

Refer to your device's manual about audio

during a phone phone may be affecting adjustments.

call.

SYNC performance.

During a call, I

can hear the

other person

but they cannot

hear me.

Try switching off your cell phone, resetting

it or removing the battery, then trying again.

Possible cell phone

malfunction.

Make sure that the microphone for SYNC

is not set to off.

This is a cell phone-

dependent feature.

SYNC is not

able to down-

load my phone-

book.

Check your cell phone's compatibility.

Possible cell phone

malfunction.

Try switching off your cell phone, resetting

it or removing the battery, then trying again.

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Cell phone issues

Issue

Possible cause

Possible solution

Try pushing your phonebook contacts to

SYNC by selecting the option to add.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC.

Try pushing your phonebook contacts to

SYNC by selecting the option to add.

The system

says "Phone-

book down-

If the missing contacts are stored on your

SIM card, try moving them to your cell

phone's memory.

loaded" but my Limitations on your cell

SYNC phone-

book is empty or

is missing

phone's capability.

Remove any pictures or special ring tones

associated with the missing contact.

contacts.

You must switch on your cell phone and

the automatic phonebook download

feature on SYNC.

This is a cell phone-

dependent feature.

Check your cell phone's compatibility.

Try switching off your cell phone, resetting

it or removing the battery, then trying again.

I am having

trouble

Try deleting your device from SYNC and

deleting SYNC from your device, then trying

again.

connecting my

cell phone to

SYNC.

Possible cell phone

malfunction.

Always check the security and auto accept

prompt settings relative to the SYNC

Bluetooth connection on your cell phone.

Update your cell phone's firmware.

Switch off the auto download setting.

This is a cell phone-

dependent feature.

Check your cell phone's compatibility.

Text messaging

is not working

on SYNC.

Possible cell phone

malfunction.

Try switching off your cell phone, resetting

it or removing the battery, then trying again.

iPhone

•

Go to your cell phone's Settings.

Go to the Bluetooth Menu.

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Cell phone issues

Issue

Possible cause

Possible solution

•

Make sure the connection status shows

Not Connected.

Press the blue circle to enter the next

menu.

•

Turn on Show Notifications.

Turn on Sync Contacts.

Your iPhone is now set up to forward

incoming text messages to SYNC.

Repeat these steps for every other Sync

vehicle you are connected to.

Your iPhone will only forward incoming text

messages to SYNC if it is unlocked.

Replying to text messages using SYNC is

not supported by iPhone.

Text messages from WhatsApp and Face-

book Messenger are not supported.

Your cell phone must support downloading

text messages through Bluetooth to receive

incoming text messages.

This is a cell phone-

dependent feature.

Access the text messaging menu of SYNC

to see if your cell phone supports the

feature. Press the PHONE button and then

scroll and select the option for text

messaging, then press OK.

Audible text

messages do

not work on my

cell phone.

Because each cell phone is different, refer

to your device's manual for the specific cell

This is a cell phone limita- phone you are pairing. In fact, there can be

tion.

differences between cell phones due to

brand, model, service provider and software

version.

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SYNC™(If Equipped)

USB and media issues

Issue

Possible cause

Possible solution

Try switching off the device, resetting it or

removing the battery, then trying again.

Make sure you are using the manufacturer's

cable.

I am having

trouble

Possible device malfunc-

Make sure correctly insert the USB cable to

the device and your vehicle's USB port.

connecting my tion.

device.

Make sure that the device does not have

an auto-install program or active security

settings.

SYNC does not

recognize my

Make sure you are not leaving the device in

This is a device limitation. your vehicle during very hot or cold

temperatures.

device when I

start my vehicle.

This is a device-

Bluetooth audio

does not

dependent feature.

Make sure you connect the device to SYNC

and press play on your device.

The device is not

stream.

connected.

Your music files may not

contain the correct artist, Make sure that all song details are popu-

song title, album or genre lated.

information.

SYNC does not

recognize music

that is on my

device.

The file may be

corrupted.

Try replacing the corrupt file with a new

version.

The song may have

Some devices require you to change the

copyright protection that USB settings from mass storage to media

does not allow it to play. transfer protocol class.

When I connect

my iPhone or

iPod Touch

From the iPhone or iPod Touch music now

playing screen, select the audio device

airplay icon at the very bottom of your

iPhone or iPod Touch screen.

through the

USB and

This is a device limitation.

To listen to the iPhone or iPod Touch

through Bluetooth Audio, select SYNC.

Bluetooth Audio

at the same

time, I some-

times do not

hear any sound.

To listen to the iPhone or iPod Touch

through USB, select Dock Connector.

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SYNC™(If Equipped)

Voice command issues

Issue

Possible cause

Possible solution

SYNC does not

understand

what I am

saying.

Review the cell phone voice commands

and the media voice commands at the

beginning of their respective sections.

You may be using the

wrong voice commands.

Refer to the audio display during an active

voice session to find a list of voice

commands there.

You may be speaking too The microphone for the system is either in

soon or at the wrong

time.

your rear view mirror or in the headliner just

above the windshield.

You may be using the

Review the media voice commands at the

wrong voice commands. beginning of the media section.

Say the song or artist exactly as the system

saved it. If you say, "Play Artist Prince", the

system does not play music by Prince and

the Revolution or Prince and the New

Power Generation.

You may not be saying

SYNC does not

understand the

name of a song

or artist.

the name exactly as the Make sure you are saying the complete title

system saved it.

such as "California remix featuring Jennifer

Nettles".

If the song titles are in capital letters, you

have to spell them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the

Do not use special characters in the title,

same way you are saying as the system does not recognize them.

it.

Review the cell phone voice commands at

the beginning of the cell phone section.

SYNC does not

understand or is

calling the

You can also use the cell phone and media

suggestion lists to get a list of possible

suggestions when the system cannot fully

understand you. See Using Voice Recog-

nition (page 270).

You may be using the

wrong contact wrong voice commands.

when I want to

make a call.

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SYNC™(If Equipped)

Voice command issues

Issue

Possible cause

Possible solution

Make sure you are saying the name exactly

as the system saved it. For example, if the

contact name is Joe Wilson, say "Call Joe

Wilson".

You may not be saying

the name exactly as the

system saved it.

The system works better if you list full

names such as "Joe Wilson" rather than

"Joe".

Contacts in your phone-

book may be very short Do not use special characters such as 123

and similar or they may or ICE as the system does not recognize

contain special charac- them.

ters.

Your phonebook

contacts may be in

capital letters.

If the contacts are in capital letters, you

have to spell them. JAKE requires you to

say "Call J-A-K-E".

SYNC applies the phonetic pronunciation

rules of the selected language to the

contact names stored on your cell phone.

The SYNC voice

control system

is having trouble

recognizing

You may be saying the

foreign names using the

currently selected

Helpful Hint: You can select your contact

manually. Press PHONE. Select the option

for phonebook and then contact name.

Press the soft-key option to hear it. SYNC

will read the contact name to you, giving

you some idea of the pronunciation it is

expecting.

foreign names

stored on my

cell phone.

language for SYNC.

The SYNC voice

control system

is having trouble

recognizing

SYNC applies the phonetic pronunciation

rules of the selected language to the names

stored on your media player or USB flash

drive. It is able to make some exceptions

for very popular artist names (for example,

U2) such that you can always use the

English pronunciation for these artists.

You may be saying the

foreign names using the

currently selected

foreign tracks,

artists, albums,

genres and

language for SYNC.

playlist names

from my media

player or USB

flash drive.

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SYNC™(If Equipped)

Voice command issues

Issue

Possible cause

Possible solution

SYNC uses a synthetically generated voice

rather than pre-recorded human voice.

The system

generates voice

prompts and

the pronunci-

ation of some

words may not

be accurate for

my language.

SYNC offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example," play

artist Madonna).

SYNC uses text-to-

speech voice prompt

technology.

My previous

Bluetooth voice

control system

allowed me to

control the

SYNC offers significant capability beyond

the previous system such as dialing a

The focus of SYNC is to contact name directly from the phonebook

control your mobile

without pre-recording (for example, “call

radio, CD, and

climate control

systems. Why

can I not control

these systems

with SYNC?

devices and the content John Smith”) or selecting a track, artist,

stored on them.

album, genre or playlist directly from your

media player (for example, " play artist

Madonna).

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SYNC™(If Equipped)

General

Issue

Possible cause

Possible solution

SYNC only supports four languages in a

single module for text display, voice control

and voice prompts. The country where you

bought your vehicle dictates the four

languages based on the most popular

languages spoken. If the selected language

is not available, SYNC remains in the

current active language.

The language

selected for the

instrument

cluster and

information and SYNC does not support

entertainment the currently selected

display does not language for the instru-

match the

ment cluster and inform-

SYNC offers several new voice control

features for a wide range of languages.

Dialing a contact name directly from the

phonebook without pre-recording (for

example, “call John Smith”) or selecting a

track, artist, album, genre or playlist directly

from your media player (for example, play

artist Madonna).

SYNC language ation and entertainment

(phone, USB,

Bluetooth

display.

audio, voice

control and

voice prompts).

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SYNC™(If Equipped)

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

AppLink Mobile An AppLink capable

Ensure you have a compatible smartphone;

Applications:

When I select

"Find New

phone is not connected an Android with OS 2.3 or higher or an

to SYNC.

iPhone 3GS or newer with iOS 5.0 or higher.

Additionally, ensure your phone is paired

and connected to SYNC in order to find

AppLink-capable apps on your device.

iPhone users must also connect to SYNC's

USB port with an Apple USB cable.

Apps," SYNC

does not find

any applica-

tions.

My phone is

AppLink-enabled apps

Ensure you have downloaded and installed

the latest version of the app from your

phone's app store. Ensure the app is running

on your phone. Some apps require you to

register or login on the app on the phone

before using them with AppLink. Also, some

may have a "Ford SYNC" setting, so check

the app's settings menu on the phone.

connected, but are not installed and

I still cannot find running on your mobile

any apps.

device.

My phone is

Sometime apps do not

Closing and restarting apps may help SYNC

find the application if you cannot discover

connected, my properly close and re-

app(s) are

open their connection to it inside the vehicle. On an Android device,

running, but I

SYNC, over ignition

if apps have an "Exit' or 'Quit' option, select

that then restart the app. If the app does

not have that option, you can also manually

"Force Close" the app by going to the

phone's settings menu, selecting 'Apps.'

then finding the particular app and

choosing 'Force stop.' Don't forget to restart

the app afterwards, then select "Find New

Apps" on SYNC.

still cannot find cycles, for example.

any apps.

On an iPhone with iOS7+, to force close an

app, double tab the home button then

swipe up on the app to close it. Tab the

home button again, then select the app

again to restart it. After a few seconds, the

app should then appear in SYNC's Mobile

App's Menu.

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SYNC™(If Equipped)

AppLink issues

Issue

Possible cause(s)

Possible solution(s)

My Android

phone is

There is a bluetooth bug Reset the Bluetooth on your phone by

on some order versions turning it off and then turning Bluetooth

connected, my of the Android OS that

back on. If you are in your vehicle, SYNC

should be able to automatically re-connect

to your phone if you press the "Phone"

app(s) are

running, I

may cause apps that

were found on your

restarted them, previous vehicle drive to button.

but I still cannot not be found again if you

find any apps.

have not turned off

bluetooth.

My iPhone

phone is

The USB connection to

SYNC may need to be

Unplug the USB cable from the phone, wait

a moment, and plug the USB cable back in

to the phone. After a few seconds, the app

should appear in SYNC's Mobile Apps

Menu. If not, "Force Close" the application

and restart it.

connected, my reset.

app is running, I

restarted the

app but I still

cannot find it on

SYNC.

I have an

The bluetooth volume on Try increasing the Bluetooth volume of the

Android phone. the phone may be low.

I found and

device by using the device's volume control

buttons which are most often found on the

side of the device.

started my

media app on

SYNC, but there

is no sound or

the sound is

very low.

I can only see

some of the

Some Android devices

Force close or uninstall the apps you do not

have a limited number of want SYNC to find. If the app has a "Ford

bluetooth ports apps can SYNC" setting, disable that setting in the

AppLink apps

running on my

use to connect. If you

app's settings menu on the phone.

phone listed in have more AppLink apps

SYNC's Mobile on your phone than the

Apps Menu.

number of availble

Bluetooth ports, you will

not see all of your apps

listed in SYNC's mobile

apps menu.

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SYNC? for Your Ford Kuga SUV Second Generation (2013-2018)

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