eCall
WHAT IS ECALL
EMERGENCY CALL
REQUIREMENTS
eCall is an emergency call system that
complies with European Union Regulation
The system only operates in areas with a
(EU) 2015/758.
compatible cell phone network and
emergency services infrastructure.
The system uses the public cell phone
network to initiate a call to the public
emergency services when activated
EMERGENCY CALL
automatically in a severe accident or
LIMITATIONS
manually by the vehicle occupants.
eCall is designed for emergency calls in
Not all accidents activate the system. If an
case of severe accidents or other
accident does trigger the system, it initiates
emergencies that require the emergency
a call to the emergency services. Do not
services. It does not support other voice
wait for the system to initiate a call if you
calls.
are able to do so. Call emergency services
immediately to avoid a delayed response
HOW DOES ECALL WORK
time. If you do not hear the system within
five seconds of the accident, the system
could be non-functional.
If an accident results in an attempt to
deploy an airbag, excluding knee airbags
Using a non-Ford audio system could result
and rear inflatable seatbelts, or to shut off
in the system not properly operating.
the fuel pump, the system initiates a call
to the emergency services. This call cannot
MANUALLY MAKING AN
be canceled.
EMERGENCY CALL
In the case of an emergency, the system,
as a means of communication aid, can help
you contact specific rescue departments
of public emergency services. The system
E218263
does not deploy the rescue operations. The
local public emergency service deploys
specific rescue operations according to the
WARNING: Use caution when
actual situation.
making a manual emergency call when
driving.
During an emergency call, the system
transmits vehicle data to the emergency
1. Switch the ignition on.
service. See Emergency Call System
Data (page 23).
2. Press the SOS symbol on the overhead
console to open the emergency call
Note: If the transmission is unsuccessful,
button cover.
this could result in the emergency operator
not receiving your vehicle data.
3. Press the emergency call button to
initiate a call to the emergency
Note: If the system is unable to initiate a
services.
call to the emergency services, a voice
Note: Press the button again before the call
prompt plays and the emergency call
is connected to cancel it.
indicator illuminates.
4. Speak to the operator.
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Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing
English 
