Get SYNC? 3 Guide for Ford Puma SUV 2019-2024

Audio System

Note: The mute button on the steering

AUDIO SYSTEM

wheel pauses the media source.

PRECAUTIONS

ADJUSTING THE VOLUME

WARNING: Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

Listening to loud audio for long periods of

time could damage your hearing.

E248939

SWITCHING THE AUDIO UNIT

ON AND OFF

Turn to adjust the volume.

Press the button on the volume

Some vehicles may be able to adjust the

control.

volume using buttons on the steering

wheel.

SELECTING THE AUDIO

SETTING A MEMORY PRESET

SOURCE

To store a radio station, press and hold one

of the preset buttons.

1. Select Sources.

2. Select the desired source by pressing

Note: A maximum of thirty presets can be

the tile on the touchscreen.

stored depending on the selected number

of preset pages.

PLAYING OR PAUSING THE

MUTING THE AUDIO

AUDIO SOURCE

Press to mute the signal. Press

Press to pause playback. Press

again to restore the signal.

again to resume playback.

Note: The mute function is only available

Note: Not all sources can be paused. The

for sources that cannot be paused.

button mutes these sources.

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Audio System

Press the button on the steering

Use the rotary control or the touchscreen

wheel to mute the signal. Press

to select a menu item.

again to restore the signal.

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Returning to the Previous Screen

SCROLLING THROUGH MENU

ITEMS

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ADJUSTING THE SOUND

SETTINGS

Press the button to adjust the

sound settings. You can optimize

the sound for different seating

positions.

You can also activate and set the

sensitivity of the speed compensated

volume.

SETTING THE CLOCK AND

DATE

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Use the rotary control or the touchscreen

1. Press Settings on the touchscreen.

to scroll through menu items.

2. Press Clock settings.

3. Set the time.

SELECTING A MENU ITEM

Note: The AM and PM options are not

available if 24-hour mode is on.

Switching Automatic Time

Updates On and Off

1. Press Settings on the touchscreen.

2. Press Clock settings.

3. Switch Auto Time Update on or off.

AM/FM RADIO

AM/FM RADIO LIMITATIONS

The further you travel from an AM or FM

E248946

station, the weaker the signal and the

weaker the reception.

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Audio System

Hills, mountains, tall buildings, bridges,

Press and hold to quickly seek down the

tunnels, freeway overpasses, parking

frequency band.

garages, dense tree foliage and

Press the button on the steering

thunderstorms can interfere with the

wheel to switch to the next

reception.

preset.

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When you pass a ground-based broadcast

Press and hold to seek the next station up

repeating tower, a stronger signal may

the frequency band.

overtake a weaker one and result in the

audio system muting.

Press the button on the steering

wheel to switch to the previous

SELECTING AN AM/FM RADIO

preset.

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STATION

Press and hold to seek the next station

down the frequency band.

Manually Changing Radio Stations

Selecting a Station from the List

Press the OK button to view available

stations.

Note: Station list is only available for FM.

SWITCHING THE DISPLAY ON

AND OFF

Press the button.

DIGITAL AUDIO

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BROADCASTING RADIO

Use the rotary control or the touchscreen

to change radio stations.

WHAT IS DIGITAL AUDIO

Note: You can recall radio stations using

BROADCASTING RADIO

the preset buttons.

Automatically Changing Radio

Digital Audio Broadcasting (DAB) is a

Stations

digital radio standard for broadcasting

digital audio radio services. Your radio

Press to seek the next station up

allows you to listen to DAB radio stations.

the frequency band.

Press and hold to quickly seek

up the frequency band.

Press to seek the next station

down the frequency band.

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$Audio SystemDIGITAL AUDIO BROADCASTINGPress to seek the next stationRADIO LIMITATIONSdown the frequency and hold to quickly seekCoverage differs from region to region anddown the frequency the quality of reception. It isbroadcast nationwide, regionally andPress the button on the steeringlocally. Coverage may vary on weatherwheel to switch to the nextconditions and .E354569Note: This could cause the audio toPress and hold to seek the next station frequency the button on the steeringSELECTING A DIGITAL AUDIOwheel to switch to the previousBROADCASTING RADIO STATIONpreset.E354570Manually Changing Radio StationsPress and hold to seek the next stationdown the frequency a Station from the ListPress the OK button to view availablestations.E248947Rotate the control to change : You can recall radio stations usingthe preset Changing RadioStationsPress to seek the next station upthe frequency and hold to quickly seekup the frequency band.427Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing$

Audio System

DIGITAL AUDIO BROADCASTING

Press to seek the next station

RADIO LIMITATIONS

down the frequency band.

Press and hold to quickly seek

Coverage differs from region to region and

down the frequency band.

influences the quality of reception. It is

broadcast nationwide, regionally and

Press the button on the steering

locally. Coverage may vary on weather

wheel to switch to the next

conditions and terrain.

preset.

E354569

Note: This could cause the audio to

Press and hold to seek the next station up

dropout.

the frequency band.

Press the button on the steering

SELECTING A DIGITAL AUDIO

wheel to switch to the previous

BROADCASTING RADIO STATION

preset.

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Manually Changing Radio Stations

Press and hold to seek the next station

down the frequency band.

Selecting a Station from the List

Press the OK button to view available

stations.

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Rotate the control to change radio

stations.

Note: You can recall radio stations using

the preset buttons.

Automatically Changing Radio

Stations

Press to seek the next station up

the frequency band.

Press and hold to quickly seek

up the frequency band.

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Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing

SYNC™ 3

Using the Touchscreen

GENERAL INFORMATION

WARNING: Driving while distracted

can result in loss of vehicle control, crash

and injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the

safe operation of your vehicle. We

recommend against the use of any

hand-held device while driving and

encourage the use of voice-operated

systems when possible. Make sure you

are aware of all applicable local laws

that may affect the use of electronic

devices while driving.

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About SYNC

Status bar.

Home screen.

The system allows you to interact with the

entertainment, information and

Clock. See Settings (page 448).

communication systems on your vehicle

Outside air temperature.

using voice commands and a touchscreen.

The system provides easy interaction with

Feature bar.

audio, phone, navigation, mobile apps and

settings.

Status Bar

Note: You can switch the system on and

Cell phone microphone muted.

use it for up to an hour without switching

the ignition on.

Note: You can use the system after you

Audio system muted.

switch the ignition off for up to 10 minutes

or until you open a door.

Software update installed.

Note: For your safety, some features are

speed-dependent. Their use is limited to

when your vehicle speed is less than 5 km/h

Wi-Fi connected.

(3 mph).

Cell phone roaming.

Text message received.

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SYNC™ 3

Emergency Assistance off.

Select to adjust system settings.

See Settings (page 448).

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Cell phone network signal

Cleaning the Touchscreen

strength.

See Cleaning Displays and Screens

Vehicle data sharing on.

(page 385).

Updating the System

Vehicle location sharing on.

Updating the System Using a USB Drive

Downloading an Update

Vehicle data and vehicle location

sharing on.

Go to the SYNC update page on the

local Ford website.

Traffic data source: Live traffic.

2. Download the update.

Note: The website notifies you if an update

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is available.

Traffic data source: Traffic

broadcast.

3. Insert a USB drive into your computer.

Note: The USB drive needs to be empty and

Wireless charger active.

meet the minimum requirements detailed

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on the website.

4. Follow the instructions provided to

Feature Bar

download the update to the USB drive.

Select to use the radio, a USB, a

Installing an Update

media player or a Bluetooth®

Note: You can use the system when

E100027

device. See Entertainment

installation is in progress.

(page 436).

Disconnect all other USB devices from

Select to adjust climate settings.

the USB ports.

See Climate (page 438).

2. Connect the USB drive with the update

E283811

to a USB port.

Select to make calls and access

the phonebook on your cell

Note: Installation starts automatically

phone. See Phone (page 441).

within 10 minutes.

Select to use the navigation

Updating the System Using a Wi-Fi

system. See Navigation (page

Network Connection

443).

Switching Automatic System Updates

Select to search for and use

compatible apps on your iOS or

1. Select Settings.

Android device. See Apps (page

447).

2. Select Automatic updates.

3. Switch Automatic system updates on.

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SYNC™ 3

The system is now set to check for and

USING VOICE RECOGNITION

receive system updates when it is

connected to a Wi-Fi network.

The system allows you to interact with the

entertainment, information and

Note: You can use the system when

communication systems on your vehicle

download is in progress.

using voice commands. This allows you

Note: If the system is disconnected from

to keep your hands on the steering wheel

the Wi-Fi network when download is in

and focus on what is in front of you.

progress, the download continues the next

Press the voice control button

time the system is connected to a Wi-Fi

on the steering wheel and wait

network.

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for the voice prompt.

Connecting to a Wi-Fi Network

Note: Press the voice control button again

to interrupt a voice prompt and begin

See Connecting the Vehicle to a Wi-Fi

speaking.

Network (page 421).

Note: Turn the volume control when a voice

Additional Information and

prompt plays to adjust the volume.

Assistance

Note: Press and hold the voice control

For additional information and assistance,

button on the steering wheel to use Siri on

we recommend that you contact an

your iOS device.

authorized dealer or refer to the local Ford

The following voice commands are

website.

designed to help you from any screen:

• List of commands

• Help

The following tables list some of the more

frequently used voice commands. For a

complete list of voice commands, refer to

the local Ford website.

General

Voice Command

Description

___ list of commands

Get a list of voice commands for a specific feature.

Cancel

Cancel an active voice session.

___ help

Get a list of voice commands for a specific feature.

Back

Return to the previous screen.

Main menu

Go to the main menu.

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SYNC™ 3

Voice Command

Description

Go to the next page.

Go to the previous page.

1 Add the name of the feature to the command.

Entertainment

Audio Source

Voice Command

Description

Radio

Use the radio.

CD Player

Use the CD player.

Bluetooth audio

Use a Bluetooth® device.

USB

Use a USB or media player.

Radio

Voice Command

Description

Listen to AM radio.

___ AM

Tune to a specific AM frequency.

DAB

Listen to DAB radio.

Listen to FM radio.

___ FM

Tune to a specific FM frequency.

1 Add the radio frequency to two decimal places to the command.

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SYNC™ 3

USB and Media Player

Voice Command

Description

Play album ___

Play artist ___

Play audiobook ___

Play genre ___

Play your music by category.

Play playlist ___

Play podcast ___

Play song ___

Browse all albums

Browse all artists

Browse all audiobooks

Browse all genres

Browse music on a USB device.

Browse all playlists

Browse all podcasts

Browse all tracks

Browse album ___

Browse artist ___

Browse audiobook ___

Browse your music by category on a USB device.

Browse genre ___

Browse playlist ___

Browse podcast ___

1 Add an album name, artist name, audiobook name, genre name, playlist name, podcast

name or track name to the command. Say the name exactly as it appears on your device.

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SYNC™ 3

Phone

Voice Command

Description

Pair phone

Pair a cell phone or Bluetooth®-enabled device.

Redial

Redial the last number that you dialed.

Dial ___

Dial a number.

Call ___

Call a specific contact from your phonebook.

Call ___ ___

Call a specific contact from your phonebook at a

specific location.

Listen to message

Listen to a text message.

Listen to message ___

Listen to a specific text message from a list of text

messages.

Reply to message

Reply to the last text message.

1 Add the number you want to dial to the command.

2 Add a contact name from your phonebook to the command. Say the first and last name

of your contact exactly as it appears on your device.

3 Add a contact name and location from your phonebook to the command. Say the first

and last name of your contact exactly as it appears on your device.

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SYNC™ 3

Navigation (If Equipped)

Setting a Destination

Voice Command

Description

Find an address

Enter a destination address. When prompted,

provide the house number, the street and city.

Find a POI

Search for a point of interest by name or by category.

Find nearest ___

Search for a nearby point of interest by category.

Find a POI category

Search for a point of interest category.

Destination home

Set your saved home address as your destination.

Destination work

Set your saved place of work as your destination.

Previous destinations

Display and select from a list of previous destina-

tions.

Favourite destinations

Display and select from a list of favorite destinations.

1 Add a point of interest category or the name of a major brand or chain to the command.

Route Guidance

Voice Command

Description

Cancel route

Cancel the current route.

Reroute

Select an alternate route.

Repeat last instruction

Repeat the last guidance prompt.

Show route

Display an overview of the route.

Show map

Display the map on the touchscreen.

Show north up

Display a two-dimensional map with north toward

the top of the touchscreen.

Show heading up

Display a two-dimensional map with the direction

you are traveling toward the top of the touchscreen.

Show 3D

Display a three-dimensional map with the direction

you are traveling toward the front.

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SYNC™ 3

Apps

General

Voice Command

Description

Mobile apps

Start an app. The system prompts your for the app

name.

List apps

Get a list of apps running on your device.

Find apps

Search and connect to apps running on your device.

Active App

Voice Command

Description

___ help

Get a list of voice commands for a specific app.

Close ___

Close an app.

1 Add an app name to the command.

Voice Settings

Voice Command

Description

Voice settings

Go to the voice settings menu.

Interaction mode standard

Switch long voice prompts on.

Interaction mode advanced

Switch short voice prompts on.

Call confirmation on

Switch call confirmation on. The system prompts

you to confirm before making a call.

Call confirmation off

Switch call confirmation off. The system does not

prompt you to confirm before making a call.

Voice command lists on

Switch the display of voice commands on.

Voice command lists off

Switch the display of voice commands off.

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SYNC™ 3

Automatic Blower Motor Speed

Using the Radio

Reduction

Setting an AM/FM Radio Station

If necessary, the system decreases the

1. Select Sources.

blower motor speed when you are using

voice commands to reduce the amount of

2. Select AM or FM.

background noise in your vehicle. It returns

to normal when you are finished.

Switching Automatic Blower Motor

Speed Reduction Off

Simultaneously press the A/C and

recirculated air buttons.

ENTERTAINMENT

Select the audio option on the

feature bar.

E270235

3. Rotate the control to change the

frequency.

Selecting a FM Radio Station From a

List

Select Sources.

Select FM.

Select Stations.

Select a radio station from the list.

Selecting a Digital Radio Station From

E293491

a List

Audio source. Select to choose

Select Sources.

a different audio source.

Select DAB.

Presets. Swipe left to view more

Select Stations.

presets.

Select an ensemble.

You can access these options using the

Select a radio station from the list.

touchscreen or voice commands.

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SYNC™ 3

Manually Changing Digital Radio

Note: If you switch traffic announcements

Stations

on, traffic announcements broadcast by

radio stations interrupt the current audio

source to help you plan your route.

Streaming Music From a

Bluetooth® Device.

Check the compatibility of your device on

the local Ford website.

Pair your device. See Phone (page 441).

Select Sources.

Select Bluetooth.

Searching for Tracks on Bluetooth®

E270235

Device.

Select Browse.

Rotate the control to change the station.

Select a track.

Automatically Changing Radio

Stations

Note: Select the cover art to view

information about the current track.

Press to seek the next station up

the frequency band.

Playing Tracks on Bluetooth® Device

in a Random Order.

Press and hold to quickly seek

up the frequency band.

Select to play tracks in a random

E309027

order.

Press to seek the next station

down the frequency band.

Repeating Tracks on Bluetooth®

Press and hold to quickly seek

Device.

down the frequency band.

Select the repeat icon to repeat

Storing a Radio Station

tracks.

Press and hold one of the preset buttons.

Note: You can repeat one track or all tracks

on an audio format Bluetooth® Device.

Note: The radio briefly mutes to indicate

You can repeat one track, all tracks or all

the station has been stored.

tracks in one folder on a Bluetooth® Device.

Note: You can add additional preset pages

Note: A small number one appears next to

using the settings option on the feature bar.

the repeat icon to indicate that a track is set

Switching Traffic Announcements On

to repeat. A small folder icon appears next

to it to indicate that a folder is set to repeat.

Select Traffic (TA).

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SYNC™ 3

Playing Music From a USB or Media

Supported Devices

Player

The system supports most USB and media

players, including iOS and Android devices.

Connect your device to a USB port.

Select Sources.

Supported File Formats

Select USB.

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The system supports the following file

formats:

• MP3, MP4, WMA, WAV, AAC, AIFF, APE,

Note: The system indexes your music

DSD, and FLAC audio file formats.

before you can play it.

• MP3, WMA, WAV, M4A, M4B, AAC, and

Searching for Tracks on a USB or Media

FLAC file extensions.

Player

• FAT, exFAT, and NTFS file systems.

Select Browse.

Audio File Metadata

Select a track.

The system organizes files on your USB or

Note: Select the cover art to view

media player by metadata tags. Metadata

information about the current track.

tags contain information about the file. If

Note: You can also browse by album, artist,

the metadata tags for the files on your USB

audiobook, genre, playlist, podcast or track

or media player contain no information,

name.

the system classifies them as unknown.

The system can index up to 50000 tracks

Playing Tracks on a USB or Media

on a USB device or media player, and up

Player in a Random Order

to 10 devices.

Select to play tracks in a random

E309027

order.

CLIMATE

Touch the climate button on the

Repeating Tracks on a USB or Media

touchscreen to access the climate control

Player

features.

Select the repeat icon to repeat

Note: You can switch temperature units

tracks.

between Fahrenheit and Celsius. See

Settings (page 448).

Note: You can repeat one track or all tracks

on an audio format USB or media player.

Accessing the Climate Control

You can repeat one track, all tracks or all

tracks in one folder on a USB or media

player.

Touch the button to access

additional controls for the front

Note: A small number one appears next to

E265038

climate system.

the repeat icon to indicate that a track is set

to repeat. A small folder icon appears next

to it to indicate that a folder is set to repeat.

Directing the Airflow

Touch the button to direct

airflow to the windshield air

vents and de-mister.

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SYNC™ 3

Touch the button to direct

MAX A/C: Touch the button to activate

E244097

airflow to the instrument panel

and maximize cooling. The driver and

air vents.

passenger temperatures are set to LO,

recirculated air flows through the

Touch the button to direct

instrument panel vents, air conditioning

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airflow to the footwell air vents.

automatically turns on and the fan

automatically adjusts to the highest speed.

You can direct air through any combination

A/C: Touch to switch the air conditioning

of these air vents.

on or off. Use A/C with recirculated air to

improve cooling performance and

Setting the Blower Motor Speed

efficiency.

Touch up or down to increase or

Note: In certain conditions, such as

decrease the volume of air that

maximum defrost, the air conditioning

circulates in your vehicle.

compressor may continue to operate even

though you switch off the air conditioning.

Setting the Temperature

Switching the Climate Control On

Touch up or down on the left-hand

and Off

temperature control to set the left-hand

Touch the button.

temperature.

Note: This control also adjusts the

right-hand side temperature when you

switch off dual zone mode.

Switching the Climate Controlled

Seats On and Off

Touch up or down on the right-hand

temperature control to set the right-hand

Touch the button to cycle

temperature.

through the various climate

E265282

controlled seat settings.

Switching Auto Mode On and Off

Touch the button to switch on

Switching Dual Zone Mode On and

automatic operation, then set

Off

the temperature.

Touch the button to switch on

The system adjusts the blower motor

temperature control for the

speed, air distribution, air conditioning

right-hand side of the vehicle.

E265280

operation, and outside or recirculated air

to reach and maintain the temperature you

Switching the Heated Exterior

have set.

Mirrors On and Off

Switching the Air Conditioning On

Touch the button.

and Off

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A pop-up appears on the screen

to display the air conditioning

options.

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SYNC™ 3

Switching the Heated Windshield

You can also use this setting to defog and

On and Off

clear the windshield of a thin covering of

ice.

Touch the button to clear the

Note: To prevent window fogging, you

windshield of thin ice and fog.

cannot select recirculated air when

The heated windshield turns off

maximum defrost is on.

after a short period of time.

Note: The heated rear window also turns

on when you select maximum defrost.

Switching the Heated Rear

Window On and Off

Note: Depending on your region, air

conditioning turns on.

Touch the button to clear the

rear window of thin ice and fog.

Switching Recirculated Air On and

E184884

Off

Switching the Heated Seats On

Touch the button to switch

and Off

between outside air and

recirculated air.

Touch the button to cycle

through the various heat

The air currently in the passenger

settings.

compartment recirculates. This may

reduce the time needed to cool the interior,

Switching the Heated Steering

when used with A/C, and reduce unwanted

Wheel On and Off

odors from entering your vehicle.

Touch the button.

Note: Recirculated air may turn off, or

E256621

prevent you from switching on, in all air flow

modes except MAX A/C to reduce the risk

of fogging. Recirculation may also turn on

Switching Maximum Air

and off in various air distribution control

Conditioning On and Off

combinations during hot weather to improve

cooling efficiency.

Touch the button for maximum

cooling.

Switching the Ventilated Seats On

and Off

Recirculated air flows through the

instrument panel air vents, air conditioning

Touch the button to cycle

turns on and the blower motor adjusts to

through the various ventilated

the highest speed.

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seat settings.

Switching Maximum Defrost On

Accessing Rear Climate Controls

and Off

Touch the button to access

Touch the button for maximum

additional controls for the rear

defrosting.

E270447

climate system.

Air flows through the windshield air vents,

and the blower motor adjusts to the

highest speed.

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Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing

SYNC™ 3

Rear Climate Control Lock

recommend against the use of any

Indicator

hand-held device while driving and

encourage the use of voice-operated

Touch the button.

systems when possible. Make sure you

When on, you can only operate

are aware of all applicable local laws

E265289

the rear passenger settings

that may affect the use of electronic

through the front controls.

devices while driving.

Switching Rear Auto Mode On and

Check the compatibility of your device on

Off

the local Ford website.

Touch the button to switch on

Pairing Your Cell Phone for the

rear automatic operation, then

First Time

set the temperature.

Go to the settings menu on your device and

switch Bluetooth® on.

Switching the Rear Climate

Controlled Seats On and Off

Make sure your cell phone is discoverable.

See your cell phone's user manual.

Touch the button to cycle

Select the phone option on the

through the various climate

feature bar.

E265282

controlled seat settings.

Select Pair phone.

Switching the Rear Heated Seats

On and Off

Note: A prompt alerts you to search for your

vehicle on your cell phone.

Touch the button to cycle

2. Select your vehicle on your cell phone.

through the various heat

settings.

Note: A number appears on your cell phone

and on the touchscreen.

Switching the Rear Ventilated

3. Confirm that the number on your cell

Seats On and Off

phone matches the number on the

touchscreen.

Touch the button to cycle

Note: The touchscreen indicates that you

through the various ventilated

have successfully paired your cell phone.

E268558

seat settings.

4. Download the phonebook from your

cell phone when you are prompted.

PHONE

Note: If you pair more than one cell phone,

use the phone settings to specify the

primary phone. You can change this setting

WARNING: Driving while distracted

at any time.

can result in loss of vehicle control, crash

Using Your Cell Phone

and injury. We strongly recommend that

you use extreme caution when using any

Recent Call list

device that may take your focus off the

road. Your primary responsibility is the

Display and select an entry from a list of

safe operation of your vehicle. We

previous calls.

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SYNC™ 3

Contacts

Phone Voice Assistant

Display a smart search form to look up your

Connect to the phone voice service on your

contacts. Use the List button to

Android device.

alphabetically sort your contacts.

Text Messaging

Your phone

Setting Text Message Notification

Change ring tones, alerts or pair another

cell phone.

iOS

Go to the settings menu on your cell

Change device

phone.

Display the list of paired or connected

2. Select Bluetooth®.

devices that you can select.

3. Select the information icon to the right

Do not disturb

of your vehicle.

4. Switch text message notification on.

Reject incoming calls and switch ring tones

and alerts off.

Android

Phone Keypad

Go to the settings menu on your cell

phone.

Directly dial a number.

2. Select Bluetooth®.

Text messages

3. Select the profiles option.

Display the cell phone messages.

4. Select the phone profile.

5. Switch text message notification on.

Siri

Connect to Siri on your iOS device.

Using Text Messaging

Menu Item

Description

Hear it

Hear the text message.

View

View the text message.

Call

Call the sender.

Reply to the text message with a standard text message.

Note: Certain features of the system are

Apple CarPlay

not available when you are using Apple

CarPlay.

1. Connect your device to a USB port.

Switching Apple CarPlay Off

2. Follow the instructions on the

touchscreen.

1. Select Settings.

2. Select Apple CarPlay preferences.

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SYNC™ 3

3. Switch Apple CarPlay off.

Zoom in.

Android Auto

Route guidance menu.

Destination entry menu.

1. Connect your device to a USB port.

2. Follow the instructions on the

Setting a Destination

touchscreen.

Note: You might need to enable Android

Setting a Destination Using the Text

Auto from the settings menu.

Entry Screen

Note: Certain features of the system are

not available when you are using Android

Auto.

Switching Android Auto Off

1. Select Settings.

2. Select Android Auto.

3. Switch Android Auto off.

NAVIGATION

Note: For more information, refer to the

local Ford website.

Select the navigation option on

E297558

the feature bar.

Text entry field.

Automatic suggestions based on

the text you enter.

Information icon.

Search.

Keyboard settings.

Note: Select one of the suggestions to copy

the detail to the text entry field.

Note: You can enter a destination in a

number of formats, city street number, city

number street, zip code or point of interest.

Note: You do not have to enter the

destination country.

E297557

Note: To enter mutated vowels or accented

characters, for example ä or é, press and

Map view menu.

hold the corresponding character on the

Zoom out.

keyboard.

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SYNC™ 3

Select Search.

Zoom

Select Start to begin route guidance.

Display more or less detail on the map.

Note: You can use pinch gestures to zoom

Setting a Destination Using the Map

in and out. Place two fingers on the screen

Screen

and move them apart to zoom in. Place two

fingers on the screen and bring them

together to zoom out.

Route Guidance

E297559

Re-center the map.

Selected location.

3D map rotation. Swipe left or

E297560

right.

Turn indicator. Select to hear the

Start route guidance.

last guidance prompt.

Destination name.

Point of interest.

Select the location on the map.

Estimated time of arrival,

distance to destination or time

Select Start to begin route guidance.

to destination.

Changing the Format of the Map

Current road.

Mute guidance prompts.

Display the map in one of the following

formats:

Cancel route guidance.

• A two-dimensional map with the

Note: To change guidance prompt volume,

direction you are traveling toward the

turn the volume control when a guidance

top of the screen.

prompt plays.

• A two-dimensional map with north

toward the top of the screen.

• A three-dimensional map with the

direction you are traveling toward the

front.

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SYNC™ 3

Route Guidance Menu

Menu Item

Description

Screen view

Adjust your map preferences for when route guidance is active.

Full map

View a full screen map when route guidance is active.

Motorway exit info

View exit information for your current route.

Turn list

View the turn list for your current route. Select a road to avoid

it.

Traffic list

View traffic nearby or on your current route.

Navigation settings

Adjust navigation settings.

Where am I?

View information about your current location.

Cancel route

Cancel route guidance.

Show route

View the entire current route on the map.

Re-route

View an alternative route compared to your current one.

Edit waypoints

Change the order or remove waypoints.

Optimise order

The system determines the order of waypoints for you.

Start

Go to the next screen and start the new route.

Enter a destination address.

Home

Set your saved home address as your destination

Work

Set your saved place of work as your destination.

Favourites

Display and select from a list of favorite destinations.

Previous destinations

Display and select from a list of previous destinations.

POI

Display the point of interest categories.

1 Reliant upon traffic message channel or live traffic.

Note: If you have inadvertently adjusted

Adjusting the Guidance Prompt

the volume to zero, press the turn indicator

Volume

button to play the last voice prompt and

then adjust the volume to the desired level.

Turn the volume control when a guidance

prompt plays to adjust the volume.

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SYNC™ 3

Muting Guidance Prompts

Select the mute option on the

screen to mute guidance

prompts.

Note: The system mutes the next and all

future guidance prompts.

Adding Waypoints

You can add a waypoint to a navigation

route as a destination along your route.

You can add up to five waypoints.

Select the search option on the map.

Set a destination.

E309627

Select the flag icon.

Select Start.

Traffic congestion.

Road closure.

Canceling Route Guidance

Live traffic active.

Canceling Route Guidance From the

Urgent warning.

Route Guidance Menu

Traffic incident.

Select the route guidance menu

option on the active guidance

screen.

Switching Live Traffic On

Note: Make sure that the modem is

Select Cancel route.

enabled. See Connecting the Vehicle to

Canceling Route Guidance From the Main

a Mobile Network (page 421).

Map

Select Settings.

Select the icon in the upper

Select FordPass Connect.

E309522

right-hand corner of the main

Select Connectivity settings.

map to cancel route guidance.

Switch Vehicle connectivity on.

Live Traffic (If Equipped)

Switch Location on.

Switch Vehicle data & Remote ctrl on.

Live traffic provides near real-time traffic

information to help you plan the fastest

Switch Live Traffic on.

route to your destination. You must have

Navigation Map Updates

an active subscription for Live Traffic.

Please check the local Ford website or

contact your dealership for navigation map

updates.

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SYNC™ 3

HERE is the digital map provider for the

2. Connect your iOS device to a USB port

navigation application. If you find map

or pair and connect using Bluetooth®.

data errors, you can report them directly

3. If prompted to enable CarPlay, select

to HERE by visiting HERE

Disable.

evaluates all reported map errors and

4. Start the apps on your device that you

responds with the result of their

want to use through SYNC.

investigation by e-mail.

Note: If you close the apps on your device,

you will not be able to use them through the

APPS

system.

5. Select the app that you want to use on

The system allows you to interact with

the touchscreen.

select mobile apps while keeping your eyes

on the road. Voice commands, steering

Note: Connect your device to a USB port if

wheel buttons, or a quick tap on your

you want to use a navigation app. When

touchscreen give you advanced control of

using a navigation app, keep your device

compatible mobile apps. You can also

unlocked and the app open.

stream your favorite music or podcasts,

share your time of arrival with friends, and

Using Apps on an Android Device

keep connected safely.

Select the apps option on the

When you start an app through the system

feature bar.

for the first time, you could be asked to

grant certain permissions. You can review

If your device is connected via USB,

and change the permissions that you have

switch Android Auto off. See Phone

granted at any time when your vehicle is

(page 441).

not moving. We recommend that you

2. Pair your device. See Phone (page 441).

check your data plan before using your

apps through the system. Using them

3. Start the apps on your device that you

could result in additional charges. We also

want to use through SYNC.

recommend that you check the app

Note: If you close the apps on your device,

provider's terms and conditions and

you will not be able to use them through the

system.

sure that you have an active account for

apps that you want to use through the

4. Select Find mobile apps.

system. Some apps work with no setup.

Note: The system searches and connects

Others require you to configure some

to compatible apps that are running on your

personal settings before you can use them.

device.

Note: For more information about available

5. Select the app that you want to use on

apps, visit the local Ford website.

the touchscreen.

Using Apps on an iOS Device

Note: Mobile apps on your device use the

USB port to establish a connection with

Select the apps option on the

SYNC. Some devices may lose the ability to

feature bar.

play music over USB when mobile apps are

enabled.

If your device is connected via USB,

switch Apple CarPlay off. See Phone

(page 441).

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SYNC™ 3

Using Mobile Navigation on an

Bluetooth®

Android Device

You can switch Bluetooth on and off and

1. Connect your device to a USB port.

pair your cell phone.

2. Switch Android Auto off. See Phone

Clock

(page 441).

You can adjust the clock settings.

3. Switch on Enable Mobile Apps via USB

in the Mobile Apps Settings tile.

Display

4. Select the apps option on the feature

bar.

You can adjust display settings like

brightness and auto dim.

5. Select the navigation app that you

want to use on the touchscreen.

Emergency Assistance (If Equipped)

Note: When using a navigation app, keep

your device unlocked and the app open.

You can switch Emergency Assistance on

and off.

SETTINGS

FordPass (If Equipped)

Select the settings option on the

You can adjust the FordPass settings.

feature bar.

General

E280315

Select a tile to access the settings.

You can adjust settings like language,

measurement units, or reset the system.

Select the option to display extra

information.

Mobile Apps

E268570

You can adjust permissions, enable,

Ambient Lighting

disable, and update mobile apps.

You can adjust the ambient lighting

Navigation (If Equipped)

settings.

You can adjust navigation settings like map

Android Auto

preferences and route guidance.

You can switch Android Auto on and off.

Phone

Apple CarPlay

You can connect and disconnect your

You can switch Apple CarPlay on and off.

device, or manage the connected device

settings.

Audio

Seats (If Equipped)

You can adjust the audio settings.

You can adjust the position and the

Automatic Updates

massage function of the seats.

You can switch automatic updates on and

Sound

off and adjust the settings.

You can adjust the sound settings.

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SYNC™ 3

Valet Mode (If Equipped)

Voice Control

You can adjust the voice control settings.

You can enable and disable the valet

mode.

Wi-Fi

Vehicle (If Equipped)

You can switch Wi-Fi on and off and adjust

the settings.

You can adjust the camera settings.

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SYNC™ 3

SYNC™ 3 TROUBLESHOOTING

Voice Recognition

Symptom

Possible Cause and Resolution

The system does not under- –

You are using the wrong voice commands.

stand what I am saying.

• See Using Voice Recognition (page 430).

• For a complete list of voice commands, refer to the

local Ford website.

–

You are speaking too soon.

• Wait for the voice prompt before you speak.

The system does not under- –

Bluetooth® does not support voice commands.

stand the name of a track or

• Connect your device to a USB port.

artist.

• If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

–

You are using the wrong voice commands.

• See Using Voice Recognition (page 430).

• For a complete list of voice commands, refer to the

local Ford website.

–

You are not saying the name exactly as it appears on

your device.

• Say the name of the track or artist exactly as it

appears on your device. Spell out any abbreviations

in the name.

The song or artist name may have some special char-

acters that are not being recognized by the system.

–

The name contains special characters, for example *,

- or +.

• Rename the files on your device or use the touch-

screen to select and play the track.

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SYNC™ 3

Symptom

Possible Cause and Resolution

The system does not under- –

You are not saying the name exactly as it appears on

stand the name of a contact

your device.

in the phonebook on my

• Say the first and last name of the contact exactly

device and calls the wrong

as it appears on your device. Spell out any abbrevi-

contact.

ations in the name.

–

The name contains special characters, for example *,

- or +.

• Rename the contact on your device or use the

touchscreen to select and call the contact.

The system does not under- –

You are not saying the name exactly as it appears on

stand foreign names of

your device.

contacts in the phonebook

• Say the first and last name of the contact exactly

on my device.

as it appears on your device. The system applies

phonetic pronunciation rules of the selected

language to the names of contacts in the phone-

book on your device. Select the name of the

contact on the touchscreen and use the Hear it

option to get an idea of how the system expects

you to pronounce it.

The system voice prompts –

Device limitation.

and the pronunciation of

• The system uses text-to-speech technology and

some words does not seem

uses a synthetically generated voice rather than

to be very accurate.

pre-recorded human voice.

USB and Bluetooth® Audio

Symptom

Possible Cause and Resolution

I cannot connect my device. –

Device malfunction.

• Disconnect your device. Switch your device off,

reset it and try again.

–

Cable connection issue.

• Correctly connect the cable to your device and the

vehicle USB port.

–

Incompatible cable.

• Use the cable recommended by the manufacturer

of your device.

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SYNC™ 3

Symptom

Possible Cause and Resolution

–

Incorrect device settings.

• Make sure that your device does not have an auto-

install program or active security settings.

• Check that your device is not set only to charge.

–

Device lock screen enabled.

• Unlock your device before connecting it.

The system does not recog- –

Device limitation.

nize my device.

• Do not leave your device in your vehicle during very

hot or very cold weather conditions.

The system does not under- –

Bluetooth® does not support voice commands.

stand the name of a track or

• Connect your device to a USB port.

artist.

• If you have an iOS device, press and hold the voice

control button on the steering wheel to use Siri to

play specific tracks.

I cannot stream audio from –

Incompatible device.

my Bluetooth® device.

• Check the compatibility of your device on the local

Ford website.

–

Device not connected.

• Pair your device. See Phone (page 441).

–

Media player not running.

• Start the media player on your device.

The system does not recog- –

Missing or incorrect audio file metadata, for example

nize the music on my device.

artist, song title, album or genre.

• Repair the files on your device.

–

Corrupt files.

• Repair the files on your device.

–

• Use a device that contains files that are not copy-

right protected.

–

Unsupported file format.

• Repair or convert the files to a supported format.

See Entertainment (page 436).

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Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing

$SYNC™ 3SymptomPossible Cause and Resolution–Device indexing required.• Re-index your device. See Settings (page 448).–Device lock screen enabled.• Unlock your device before connecting I cannot hear a–Device playing on my device.• Disconnect your device. Switch your device off,reset it and try I disconnect my iOS–Device the audio volume is• Turn the volume down on your deviceset to system does not playIf the system does not play the tracks on your USB devicethe tracks on my USB drivein the correct order, the following information could help:in the correct order.– If you are selecting USB as the audio source when thesystem is still indexing, SYNC plays tracks sortedalphabetically by file name in the root directory.– If you are selecting USB as the audio source after thesystem has finished indexing, SYNC plays all trackssorted alphabetically by the title in the ID3 tagregardless of where they are located. SYNC uses thefile name if the title in the ID3 Tag does not exist.– If you are selecting the option to play all tracks fromthe browsing menu, SYNC plays all tracks sortedalphabetically by the title in the ID3 tag regardless ofwhere they are located. SYNC uses the file name if thetitle in the ID3 Tag does not exist.– If you are selecting a track when using the exploredevice option, SYNC plays tracks sorted alphabeticallyby file name in the folder you have selected. SYNCthen plays all tracks in any subfolders in the folder youhave selected.453Puma (CF7) Vehicles Built From: 27-03-2023, CG3833en enGBR, Edition date: 202301, First-Printing$

SYNC™ 3

Symptom

Possible Cause and Resolution

–

Device indexing required.

• Re-index your device. See Settings (page 448).

–

Device lock screen enabled.

• Unlock your device before connecting it.

Sometimes I cannot hear a

–

Device malfunction.

track playing on my device.

• Disconnect your device. Switch your device off,

reset it and try again.

When I disconnect my iOS

–

Device limitation.

device the audio volume is

• Turn the volume down on your device

set to maximum.

The system does not play

If the system does not play the tracks on your USB device

the tracks on my USB drive

in the correct order, the following information could help:

in the correct order.

– If you are selecting USB as the audio source when the

system is still indexing, SYNC plays tracks sorted

alphabetically by file name in the root directory.

– If you are selecting USB as the audio source after the

system has finished indexing, SYNC plays all tracks

sorted alphabetically by the title in the ID3 tag

regardless of where they are located. SYNC uses the

file name if the title in the ID3 Tag does not exist.

– If you are selecting the option to play all tracks from

the browsing menu, SYNC plays all tracks sorted

alphabetically by the title in the ID3 tag regardless of

where they are located. SYNC uses the file name if the

title in the ID3 Tag does not exist.

– If you are selecting a track when using the explore

device option, SYNC plays tracks sorted alphabetically

by file name in the folder you have selected. SYNC

then plays all tracks in any subfolders in the folder you

have selected.

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SYNC™ 3

Phone

Symptom

Possible Cause and Resolution

During a call, I can hear

–

Incorrect cell phone settings.

excessive background noise.

• Check and adjust the audio settings on your cell

phone. Refer to your cell phone's user manual.

During a call, I can hear the

–

Cell phone malfunction.

other person but they

• Switch your cell phone off, reset it and try again.

cannot hear me.

–

Cell phone microphone muted.

• Unmute your cell phone microphone.

During a call, I cannot hear

–

System restart required.

the other person and they

• Restart the system. Switch the ignition off and

cannot hear me.

open the door. Close the door and lock the vehicle.

Wait until the touchscreen is off and any illumin-

ated USB ports are not illuminated. Unlock the

vehicle, switch the ignition on and try again.

I cannot download phone-

–

Incompatible cell phone.

book.

• Check the compatibility of your cell phone on the

local Ford website.

–

Incorrect cell phone settings.

• Allow the system to retrieve contacts from your

cell phone. Refer to your cell phone's user manual.

–

Incorrect system settings.

• Switch automatic phonebook download on. See

Settings (page 448).

–

Cell phone malfunction.

• Switch your cell phone off, reset it and try again.

A message displays

–

Incorrect cell phone settings.

suggesting that my phone-

• Allow the system to retrieve contacts from your

book has downloaded but it

cell phone. Refer to your cell phone's user manual.

is empty or it has missing

• Check the location of the missing contacts on your

contacts.

cell phone. If they are stored on the SIM card, move

them to the cell phone memory.

–

Incorrect system settings.

• Switch automatic phonebook download on. See

Settings (page 448).

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SYNC™ 3

Symptom

Possible Cause and Resolution

I cannot connect my cell

–

Incompatible cell phone.

phone.

• Check the compatibility of your cell phone on the

local Ford website.

–

Cell phone malfunction.

• Switch your cell phone off, reset it and try again.

• Install the latest cell phone firmware.

• Delete your device from system and delete SYNC

from your device and try again.

• Switch automatic phonebook download off. See

Settings (page 448).

Text messaging does not

–

Incompatible cell phone.

work.

• Check the compatibility of your cell phone on the

local Ford website.

–

Cell phone malfunction.

• Switch your cell phone off, reset it and try again.

I cannot hear text messages. –

Incompatible cell phone.

• Check the compatibility of your cell phone on the

local Ford website.

Navigation (If Equipped)

Symptom

Possible Cause and Resolution

I cannot enter a street name –

Incorrect entry method.

when I am abroad.

• Enter the street name with the country.

The system does not recog- –

You are using the wrong coordinates format.

nize coordinates.

• Use the format ##. #####, ##. ##### (for N/S ,

E/W). Add a minus before coordinates if the

direction is West and keep a positive value if the

direction is East, for example 12.5412 means East

and -12.5412 means West.

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SYNC? 3 for Your Ford Puma SUV 2019-2024

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