Get Emergency situations -> Pan-European eCall System Guide for Hyundai I10 4 Door Third Generation (2020-2026)

07

PANǘEUROPEAN ECALL SYSTEM ǣIF EQUIPPEDǤ

The vehicle is equipped with a device* connected with the Pan-European eCall

system for making emergency call to response teams. The Pan-European eCall

system is an automatic emergency call service made in event of a traffic acci-

dent or other** accidents on the roads of Europe. (only in countries with regula-

tion on this system)

The system allows contacting with an officer of the single duty dispatch service

in case of accidents on the roads of Europe. (only in countries with regulation

on this system)

The Pan-European eCall system given conditions, stated in the Owner’s Manual

as well as Warranty and Service book transmits data to the Public Safety

Answering Point (PSAP) including such information as vehicle location, vehicle

type, VIN (vehicle identification number of the vehicle).

OAC3079019TU

1. Road accident

2. Wireless network

3. Public Safety Answering Point (PSAP)

4. Rescue

* Pan-European eCall device in the Owner’s Manual means equipment, installed in the vehi-

cle, which provides connection with the Pan-European eCall system.

** “Other accidents” mean any accidents on the roads of Europe (only in countries with regu-

lation on this system) resulted in injured people and/or necessity of provision of assistance.

In case of registration of any accident, it is necessary to stop a vehicle, press button SOS

(location of the button is specified on the picture in the chapter “Pan-European eCall (IF

EQUIPPED)”) of the Owner’s Manual. When making a call, the system gathers information

about the vehicle (from which a call was made), after which connects the car with an officer

of the Public Safety Answering Point (PSAP) to tell about the reason of the emergency call.

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Emergency situations

Once the data which is stored in the Pan-European eCall system is delivered to

the rescue centre to assist the driver and passengers with proper rescue oper-

ations, the data will be deleted after rescue operation is completed.

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OAC3079020TU

Overview of the 112-based eCall in-vehicle system, its operation and function-

alities: refer to this section. The 112-based eCall service is a public service of

general interest and is accessible free of charge.

The 112-based eCall in-vehicle system is activated by default. It is activated

automatically by means of in- vehicle sensors in the event of a severe accident.

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07

It will also be triggered automatically

when the vehicle is equipped with a

TPS system which does not function

in the event of a severe accident.

Types of data and its recipients

The 112-based eCall in-vehicle sys-

tem may collect and process only the

following data:

The 112-based eCall in-vehicle sys-

tem can also be triggered manually, if

needed. Instructions for manual acti-

vation of the system: refer to this sec-

tion.

- Vehicle Identification Number

- Vehicle type (passenger vehicle or

light commercial vehicle)

- Vehicle propulsion storage type

(petrol/diesel/CNG/LPG/electric/

hydrogen)

In the event of a critical system failure

that would disable the 112-based

eCall in-vehicle system, the following

warning will be given to the occu-

pants of the vehicle: refer to this sec-

tion.

- Vehicle recent locations and direc-

tion of travel

- Log file of the automatic activation

of the system and its timestamp

- Any additional data (if applicable):

Not applicable

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Recipients of data processed by the

112-based eCall in-vehicle system

are the relevant public safety answer-

ing points designated by the respec-

tive public authorities of the country

on which territory they are located, to

first receive and handle eCalls to the

single European emergency number

112. Additional information (if avail-

able): Not applicable

Any processing of personal data

through the 112-based eCall in-vehi-

cle system shall comply with the per-

sonal data protection rules provided

for in Directives 95/46/EC (1) and

2002/58/EC (2) of the European

Parliament and of the Council, and in

particular, shall be based on the

necessity to protect the vital interests

of the individuals in accordance with

Article 7(d) of Directive 95/46/EC (3).

Processing of such data is strictly lim-

ited to the purpose of handling the

emergency eCall to the single

European emergency number 112.

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Emergency situations

(1) Directive

95/46/EC

of

the

Arrangements for data

processing

European Parliament and of the

Council of 24 October 1995 on the

protection of individuals with

regard to the processing of per-

sonal data and on the free move-

ment of such data (OJ L 281,

23.11.1995, p. 31).

The 112-based eCall in-vehicle sys-

tem is designed in such a way as to

ensure that the data contained in the

system memory is not available out-

side the system before an eCall is

triggered. Additional remarks (if any):

Not applicable

(2) Directive 2002/58/EC of the

European Parliament and of the

Council of 12 July 2002 concern-

ing the processing of personal

data and the protection of privacy

in the electronic communications

sector (Directive on privacy and

electronic communications) (OJ L

201, 31.7.2002, p. 37).

The 112-based eCall in-vehicle sys-

tem is designed in such a way as to

ensure that it is not traceable and not

subject to any constant tracking in its

normal operation status. Additional

remarks (if any): Not applicable

The 112-based eCall in-vehicle sys-

tem is designed in such a way as to

ensure that data in the system inter-

nal memory is automatically and con-

tinuously removed.

(3) Directive 95/46/EC is repealed by

Regulation (EU) 2016/679 of the

European Parliament and of the

Council of 27 April 2016 on the

protection of natural persons with

regard to the processing of per-

sonal data and on the free move-

ment of such data (General Data

Protection Regulation) (OJ L 119,

4.5.2016, p. 1). The Regulation

applies from 25 May 2018.

The vehicle location data is constant-

ly overwritten in the internal memory

of the system so as always to keep

maximum of the last three up-to-date

locations of the vehicle necessary for

the normal functioning of the system.

The log of activity data in the 112-

based eCall in-vehicle system is kept

for no longer than necessary for

attaining the purpose of handling the

emergency eCall and in any case not

beyond 13 hours from the moment an

emergency eCall was initiated.

Additional remarks (if any): Not appli-

cable

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07

Modalities for exercising data

subject’s rights

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The data subject (the vehicle’s owner)

has a right of access to data and as

appropriate to request the rectifica-

tion, erasure or blocking of data, con-

cerning him or her, the processing of

which does not comply with the provi-

sions of Directive 95/46/EC. Any third

parties to whom the data have been

disclosed have to be notified of such

rectification, erasure or blocking car-

ried out in compliance with this

Directive, unless it proves impossible

or involves a disproportionate effort.

OAC3079021TU

Elements of the Pan-European eCall

system, installed in passenger com-

partment:

The data subject has a right to com-

plain to the competent data protec-

tion authority if he or she considers

that his or her rights have been

infringed as a result of the processing

of his or her personal data.

(1) SOS button

(2) LED

SOS button: the driver/passenger

makes an emergency call to the sin-

gle duty dispatch service by pressing

the button.

Contact service responsible for han-

dling access requests (if any): Not

applicable

LED: The red and green LED illumi-

nates for 3 seconds when the ignition

switch is in the ON position. After that

they will switch off at normal opera-

tion of the system.

If there are some problems in the sys-

tem, the LED remains in red.

7-41

Emergency situations

Automatic accident reporting

System operation in the

event of a traffic accident

Connection with the

Public Safety Answering

Point(PSAP)

Emergency services

OAC3079022TU

The Pan-European eCall device automatically makes an emergency call to the

Public Safety Answering Point (PSAP) for proper rescuing operations in event

of vehicle accident.

For proper emergency services and support the Pan-European eCall system

automatically transmits the accident data to the Public Safety Answering Point

(PSAP) when a traffic accident is detected.

In this case, the emergency call cannot be hung up by pressing the SOS button

and the Pan-European eCall system remains connected until the emergency

service officer, receiving the call, disconnects the emergency call.

In minor traffic accidents the Pan-European eCall system may not execute an

emergency call. However, an emergency call may be made manually by press-

ing the SOS button.

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Manual accident reporting

OAC3079022TU

The driver or passenger manually can make an emergency call in the Public

Safety Answering Point(PSAP), by pressing SOS button to call the necessary

emergency services.

A call to the emergency services through the Pan-European eCall system can

be cancelled by pressing the SOS button again only before the call connection.

After activation of emergency call in the manual mode (for proper emergency

services and support), the Pan-European eCall system automatically transmits

the road accident data / or data on other accident to the officer of the Public

Safety Answering Point(PSAP) (during emergency call) by pressing the SOS

button.

If the driver or passenger accidentally presses the SOS button, it can be can-

celled by pressing the button again.

In case of road accident or other accident for activation of emergency call in

manual mode it is necessary:

1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself

and other participants of road traffic;

2. Press the SOS button, when pressing the button SOS registration of the

device in the wireless telephonic communication networks is carried out,

minimum data set about vehicle and its location is collected in accordance

with of the technical requirements of the device. After that connection with

the officer of the Pan-European eCall system is made for clearing up reasons

(conditions) of the emergency call.

3. After clearing up reasons of the emergency call, the officer of the Public

Safety Answering Point(PSAP) sends emergency services and completes

the emergency call.

If the emergency call is not carried out in accordance with the procedure, men-

tioned above, the emergency call will be considered as erroneous.

7-43

Emergency situations

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Emergency situations -> Pan-European eCall System for Your Hyundai I10 4 Door Third Generation (2020-2026)

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