2016-2026 Mazda Mx-5 SUV Interior Features -> Troubleshooting User Manual
MyCarUserManual.com
USER MANUALS FOR EVERY MAKE & MODEL

Interior Features -> Troubleshooting for Your Mazda Mx-5 SUV Fourth Generation (2016-2026)

Interior Features  
Audio Set  
Troubleshooting  
®
SiriusXM use-related issues  
Symptom  
Cause  
Solution method  
®
Since SiriusXM Travel Link re‐  
ceives data from geo-synchronous  
satellites and the data is transmitted  
at preset intervals. When the system  
Allow time for SiriusXM Travel  
®
®
®
Link to complete the loading of  
SiriusXM loads slowly.  
is loading the SiriusXM data in the  
®
background, There may be occa‐  
the SiriusXM data.  
®
sions when the SiriusXM function  
is waiting on data before it can be  
accessed.  
Apple CarPlay™ use-related issues  
Symptom  
Cause  
Solution method  
Apple CarPlay™ cannot launch  
®
even though an Apple -genuine  
Use the USB port displaying the  
mark to start Apple CarPlay™.  
connector cord is inserted into the  
USB port and it is connected to my  
You used the wrong USB port.  
®
iPhone .  
The error message, “Mobile device There is mis-communication be‐  
error” is displayed after connecting tween the vehicle's audio system  
Disconnect the connector cord from  
the USB port once and then recon‐  
nect it.  
®
®
my iPhone to the USB port.  
and your iPhone .  
The icon of the application I want to Only applications compatible with  
use is not displayed on the home  
screen of Apple CarPlay™.  
Apple CarPlay™ are displayed on Contact the application's supplier.  
the screen.  
1. Use the commander switch to  
complete the task or wait until  
there is sufficient network con‐  
®
nectivity before using Siri  
again.  
There are many possible reasons for  
this such as:  
®
2. For better voice recognition,  
speak loud and clear.  
3. Make sure that the iPhone lan‐  
1. Poor network connectivity  
2. Road noise/sound of air blow‐  
ing from air conditioner  
Voice recognition using Siri is  
poor or incorrect for commands or  
contact names.  
®
®
guage is set correctly (Example:  
US English vs UK English).  
3. Incorrect iPhone language set‐  
ting  
If you are still having difficulty us‐  
®
®
ing Siri , visit the Apple support  
®
site or contact Apple .  
Check the volume of the audio on  
the device connected via Blue‐  
There is a difference in the audio  
volume between Bluetooth audio  
and Apple CarPlay™.  
®
®
―
tooth . The volume on some devi‐  
®
ces connected via Bluetooth can be  
adjusted.  
5-79  
Interior Features  
Audio Set  
Android Auto™ use-related issues  
Symptom  
Cause  
Solution method  
To use Android Auto™ with your  
vehicle, the Android Auto™ appli‐  
cation is required on your An‐  
droid™ Smartphone. Download the  
Android Auto™ application from  
the Google Play™.  
The Android Auto™ application has  
not been downloaded to your An‐  
droid™ Smartphone.  
The Android Auto™ mode does not  
launch even though the An‐  
droid™-genuine connector cord is  
inserted into the USB port and it is  
connected to my Android™ Smart‐  
phone.  
Use the USB port displaying the  
mark to start the Android Auto™  
mode.  
You used the wrong USB port.  
There is mis-communication be‐  
tween the vehicle's audio system  
and your Android™ Smartphone.  
Disconnect the connector cord from  
the USB port once and then recon‐  
nect it.  
The error message, “Mobile device  
error” is displayed after connecting  
my Android™ Smartphone to the  
USB port.  
Disconnect the other device's Blue‐  
®
Your Android™ Smartphone cannot  
be paired because another device is  
tooth connection, disconnect the  
connector cord of the Android™  
Smartphone from the USB terminal  
once, and then reconnect it.  
®
connected via Bluetooth .  
The icon of the application I want to  
use is not displayed on the home  
screen while in Android Auto™  
mode.  
Only applications compatible with  
Android Auto™ are displayed on  
the screen.  
Contact the application's supplier.  
Voice recognition is poor or in‐  
correct.  
If you are having difficulty using  
the voice recognition, visit the An‐  
droid Auto™ support site or contact  
Google™.  
―
―
Voice recognition responds slow‐  
ly or it does not work.  
Check the volume of the audio on  
the device connected via Blue‐  
There is a difference in the audio  
volume between Bluetooth audio  
and Android Auto™.  
®
®
tooth . The volume on some devi‐  
®
ces connected via Bluetooth can  
be adjusted.  
®
Mazda Bluetooth Hands-Free Customer Service  
®
If you have any problems with Bluetooth , contact our toll-free customer service center.  
U.S.A.  
Phone: 800-430-0153 (Toll-free)  
Web: www.mazdausa.com/mazdaconnect  
Canada  
Phone: 800-430-0153 (Toll-free)  
Web: www.mazdahandsfree.ca  
5-80  
Interior Features  
Audio Set  
Mexico  
Center of Attention to Client (CAC)  
Phone: 01-800-01-MAZDA (Toll-free)  
Web: www.mazdamexico.com.mx  
®
Bluetooth Device pairing, connection problems  
Symptom  
Cause  
Solution method  
®
Make sure that the Bluetooth de‐  
vice is compatible with the Blue‐  
®
®
tooth unit, and that Bluetooth and  
*1  
Find Mode are on and the airplane  
mode is off in the Bluetooth device  
®
Unable to perform pairing.  
―
setting. Turn off the power of the  
Bluetooth device once, then turn it  
®
back on. If pairing is still not possi‐  
ble after this, contact an Authorized  
®
Mazda Dealer or Mazda Bluetooth  
Hands-Free Customer Service.  
Perform pairing using the following  
procedure:  
1. Delete the applicable Blue‐  
®
tooth device on the Mazda  
Connect.  
2. Delete “Mazda” from the Blue‐  
®
tooth search screen of the  
®
The pairing information paired to  
Bluetooth device.  
®
Pairing cannot be performed again.  
the Bluetooth unit or device is not 3. Perform pairing again.  
recognized correctly.  
If pairing is not possible after trying  
the procedure, turn off the power of  
®
the Bluetooth device once, then  
turn it back on. If pairing is still not  
possible after this, contact an Au‐  
thorized Mazda Dealer or Mazda  
®
Bluetooth Hands-Free Customer  
Service.  
Delete the pairing information for  
®
unused Bluetooth devices.  
®
It takes time for automatic connec‐  
tion.  
There are a lot of paired Bluetooth  
devices.  
If it takes time for an automatic con‐  
nection even though the above oper‐  
ation has been done, do a manual  
connection.  
5-81  
Interior Features  
Audio Set  
Symptom  
Cause  
Solution method  
Unable to perform pairing.  
®
The Bluetooth function and the  
®
Check whether the Bluetooth func‐  
tion and the Find Mode/Visible set‐  
*1  
Does not connect automatically  
when starting the engine.  
Find Mode/Visible setting on the  
device may turn off automatically  
after a period of time has elapsed  
depending on the device.  
*1  
ting on the device are turned on  
Automatically connects, but then  
disconnects suddenly.  
and pairing or reconnect.  
The device is in a location in which  
radio wave interference can occur  
easily, such as in a bag or in a rear  
pocket of a pair of pants.  
Move the device to a location in  
which radio wave interference is  
less likely to occur.  
Disconnects intermittently.  
Perform pairing using the following  
procedure:  
1. Delete the applicable Blue‐  
®
tooth device on the Mazda  
Connect.  
2. Delete “Mazda” from the Blue‐  
®
tooth search screen of the  
®
Bluetooth device.  
Does not connect automatically  
when starting the engine.  
The pairing information is updated  
when the device OS is updated.  
3. Perform pairing again.  
If pairing is not possible after trying  
the procedure, turn off the power of  
®
the Bluetooth device once, then  
turn it back on. If pairing is still not  
possible after this, contact an Au‐  
thorized Mazda Dealer or Mazda  
®
Bluetooth Hands-Free Customer  
Service.  
*
®
1
Setting which detects the existence of a device external to the Bluetooth unit.  
NOTE  
When the OS of the device is updated, the pairing information may be deleted. If this  
happens, reprogram the pairing information to the Bluetooth unit.  
®
If you pair your phone which has already been paired to your vehicle more than once in  
the past, you need to delete “Mazda” on your mobile device. Then, execute the  
®
Bluetooth search on your mobile device once again, and pair to a newly detected  
“Mazda”.  
®
Before you pair your device, make sure that Bluetooth is “ON”, both on your phone and  
on the vehicle.  
®
If Bluetooth -enabled devices are used in the following locations or conditions,  
connection via Bluetooth may not be possible.  
®
The device is in a location hidden from the center display such as behind or under a  
seat, or inside the glove compartment.  
The device contacts or is covered by a metal object or body.  
5-82  
Interior Features  
Audio Set  
The device is set to power-saving mode.  
®
®
Different Bluetooth -enabled devices can be used for Bluetooth Hands-Free and  
Bluetooth audio. For example, device A can be connected as a Bluetooth Hands-Free  
device and device B can be connected as a Bluetooth audio device. However, the  
®
®
®
following may occur when they are used at the same time.  
®
The Bluetooth connection of the device is disconnected.  
Noise occurs in the Hands-Free audio.  
Hands-Free operates slowly.  
Voice recognition related problems  
Symptom  
Cause  
Solution method  
Poor voice recognition.  
Excessive, slow speech.  
Excessive, forceful speech  
(shouting).  
Speaking before the beep sound  
has ended.  
Loud noise (speaking or noise  
from outside/inside vehicle).  
Airflow from A/C is blowing  
against the microphone.  
Speaking in off-standard expres‐  
sions (dialect).  
Regarding the causes indicated on  
the left, be careful with how you  
speak. In addition, when numbers  
are spoken in a sequence, recogni‐  
tion ability will improve if no stop is  
placed between the numbers.  
False recognition of numbers.  
A poor connection or malfunction  
There is a malfunction in the micro‐ with the microphone may have oc‐  
Poor voice recognition.  
phone.  
curred. Consult an Authorized Maz‐  
da Dealer.  
If there is any malfunction after  
checking the pairing situation, check  
for device pairing or connection  
problems.  
There is a problem with the connec‐  
tion between the Bluetooth unit  
and the device.  
Phone-related voice recognition is  
disabled.  
®
By carrying out the following meas‐  
ures, the rate of recognition will im‐  
prove.  
Clear memory from the phone‐  
®
The Bluetooth system is under a  
book which is not used very of‐  
ten.  
Avoid shortened names, use full  
Names in the phonebook are not  
easily recognized.  
condition in which recognition is  
difficult.  
names. (Recognition improves  
the longer the name is. By not us‐  
ing names such as “Mom”,  
“Dad”, recognition will improve.)  
When operating the audio, a song  
name is not recognized.  
Song names cannot be recognized  
by voice.  
―
5-83  
Interior Features  
Audio Set  
Symptom  
Cause  
Solution method  
Guidance can be skipped by quickly  
pressing and releasing the talk but‐  
ton.  
You want to skip guidance.  
―
Regarding problems with calls  
Symptom  
Cause  
Solution method  
For about 3 seconds after starting a  
®
When starting a call, vehicle noise  
from the other party can be heard.  
This does not indicate a problem  
with the device.  
call, the Bluetooth unit's Noise  
Suppression function requires time  
to adapt to the call environment.  
The other party cannot be heard or  
the speaker's voice is quiet.  
The volume is set at zero or low.  
Increase the volume.  
The “Incoming Call Notifications”  
setting in the Communication Set‐  
tings is off.  
Turn the “Incoming Call Notifica‐  
tions” setting on.  
The phone does not receive calls.  
Other problems  
Symptom  
Cause  
Solution method  
The indication for the remaining  
battery is different between the ve‐  
hicle and the device.  
The indication method is different  
between the vehicle and the device.  
―
If the number has been registered  
into the phonebook, the incoming/  
outgoing call record is updated by  
the name in the phonebook when  
the engine is restarted.  
When a call is made from the vehi‐  
cle, the telephone number is updated The number has not been registered  
in the incoming/outgoing call record into the phonebook.  
but the name does not appear.  
The cell phone does not synchronize  
Some types of cell phones do not  
with the vehicle regarding the in‐  
synchronize automatically.  
Operate the cell phone for synchro‐  
nization.  
coming/outgoing call record.  
It takes a long time to complete the A maximum of 60 seconds is re‐  
function for changing the language. quired.  
―
5-84  

Related Topics

Interior Features
Climate Control System Operating Tips Vent Operation Manual Type Fully Automatic Type Audio Control Switch AUX/USB mode Antenna Audio Set Basic Operation Method Operating the Radio Operating the Satellite Radio* How to use AUX mode How to use USB mode How to use Apple CarPlay?* How to use Android Auto? mode* Bluetooth? Bluetooth? Preparation Available Language Bluetooth? Audio How to Use Pandora?* How to Use Aha? How to Use Stitcher? Radio Bluetooth? Hands-Free Communication Settings Voice Recognition Settings Applications Appendix Things You Need to Know Interior Equipment Sunvisors Interior Lights Accessory Socket Cup Holder Storage Compartments Windblocker

Popular Owner Manuals

Audi
Audi
BMW
BMW
Citroen
Citroen
Ford
Ford
Honda
Honda
Peugeot
Peugeot