Get Breakdown assistance -> Tow starting or towing away Guide for Mercedes CLA 4 Door Second Generation (2019-2024)

The vehicle is equipped with an AGM technol-

ogy battery (Absorbent Glass Mat) or a lith-

ium-ion battery. Full vehicle functionality is

only guaranteed with an AGM battery or lith-

ium-ion battery. For safety reasons, Mercedes-

Benz recommends that you only use batteries

which have been tested and approved for your

vehicle by Mercedes-Benz.

Carry over detachable parts, such as vent

hoses, elbow ttings or terminal covers from

the battery being replaced.

Make sure that the vent hose is always con-

nected to the original opening on the side of

the battery.

Install any existing or supplied cell caps.

Otherwise, gases or battery acid could

escape.

Make sure that detachable parts are recon-

nected in the same way.

TToow stw stararting or toting or towing awaywing away

PPerermittmitted toed towing metwing methods (non plug-in hhods (non plug-in hybrybrid)id)

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing, use a tow rope or tow bar with both

axles on the ground. Do not use tow bar systems.

WARNINGARNING Risk of accident when towing

with steering wheel locking

When the steering wheel locking is engaged,

you can no longer steer the vehicle.

Always switch on the vehicle when tow-

ing with a tow rope or tow bar.

NOOTETE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

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Breakdown assistance

PPerermittmitted toed towing metwing methodshods

VVehicle eqehicle equipment/touipment/towing metwing methodhod

BotBoth axles on th axles on the grhe groundound FFrront axle ront axle raisedaised RRear axle rear axle raisedaised

Vehicles with automatic transmis-

sion

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

4MATIC vehicles Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

No No

TTo too tow witw with a rh a raised axle:aised axle: towing should be per-

formed by a towing company.

TToowing twing the vhe vehicle witehicle with both both axles on th axles on the grhe groundound

Observe the notes on the permitted towing

methods (/ page 286).

Make sure that the battery is connected and

charged.

Observe the following points when the battery is

discharged:

The vehicle cannot be started

The electric parking brake cannot be released

or applied

Vehicles witehicles with auth automatic tromatic transmission:ansmission: The

transmission cannot be shied to position i

or j.

VVehicles witehicles with auth automatic tromatic transmission:ansmission: If the

transmission cannot be shied to position i

or if the display does not show anything,

transport the vehicle (/ page 289). A towing

vehicle with liing equipment is required for

vehicle transportation.

NOOTETE Damage due to towing away at

excessively high speeds or over long dis-

tances

The drivetrain could be damaged when towing

at excessively high speeds or over long distan-

ces.

Breakdown assistance

287

A towing speed of 30 mph (50 km/h)

must not be exceeded.

A towing distance of 30 miles (50 km)

must not be exceeded.

WARNINGARNING Risk of accident when towing a

vehicle which is too heavy

If the vehicle to be tow-started or towed away

is heavier than the permissible gross mass of

your vehicle, the following situations can

occur:

The towing eye may become detached.

The vehicle/trailer combination may

swerve or rollover.

Before tow-starting or towing away,

check if the vehicle to be tow-started or

towed away exceeds the permissible

gross mass.

If a vehicle must be tow-started or towed away, its

permissible gross mass must not exceed the per-

missible gross mass of the towing vehicle.

Information on the permissible gross mass of

the vehicle can be found on the vehicle identi-

cation plate (/ page 329).

VVehicles witehicles with auth automatic tromatic transmission:ansmission: Do not

open the driver's door or front passenger

door; the transmission otherwise automati-

cally shis to position j.

Install the towing eye (/ page 290).

Fasten the towing device.

NOOTETE Damage due to incorrect connec-

tion of the tow bar

Only connect the tow rope or tow bar to

the towing eyes.

Deactivate the automatic locking mechanism

(/ page 72).

Do not activate the HOLD function.

Deactivate the tow-away alarm (/ page 86).

Deactivate Active Brake Assist (/ page 181).

VVehicles witehicles with auth automatic tromatic transmission:ansmission: Shi to

position i.

Release the electric parking brake.

WARNINGARNING Risk of accident due to limited

safety-related functions during the towing

process

Safety-related functions are limited or no lon-

ger available in the following situations:

The vehicle is switched o.

The brake system or power steering sys-

tem is malfunctioning.

The energy supply or the on-board electri-

cal system is malfunctioning.

When your vehicle is towed away, signicantly

more eort may be required to steer and

brake than is normally required.

Use a tow bar.

Make sure that the steering wheel can

move freely before towing the vehicle

away.

288288

Breakdown assistance

NOOTETE Damage due to excessive tractive

power

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Pull away slowly and smoothly.

Loading tLoading the vhe vehicle fehicle for tror transportansport

Observe the notes on towing away

(/ page 287).

Connect the towing device to the towing eye

in order to load the vehicle.

VVehicles witehicles with auth automatic tromatic transmission:ansmission: Shi

the automatic transmission to position i.

VVehicles witehicles with auth automatic tromatic transmission:ansmission: The

automatic transmission may be locked in posi-

tion j in the event of damage to the electri-

cal system. To shi to i, provide the on-

board electrical system with power

(/ page 284).

Load the vehicle onto the transporter.

VVehicles witehicles with auth automatic tromatic transmission:ansmission: Shi

the automatic transmission to position j.

Use the electric parking brake to secure the

vehicle against rolling away.

Only secure the vehicle by the wheels.

Vehicles witehicles with adaph adaptivtive dame damping adjusping adjustmenttment

WARNINGARNING Risk of an accident when trans-

porting vehicles with adaptive damping

adjustment

When transporting vehicles with adaptive

damping adjustment, the vehicle/trailer com-

bination may begin to rock and start to skid.

Load the vehicle correctly onto the

transporter.

Secure the vehicle on all four wheels

with suitable tensioning straps.

Do not exceed the maximum permissible

speed of 35 mph (60 km/h) when trans-

porting.

NOOTETE Damage to the vehicle from secur-

ing it incorrectly

Aer loading, the vehicle must be

secured on all four wheels. Otherwise,

the vehicle could be damaged.

A minimum distance of 8 in (20 cm)

upwards and 4 in (10 cm) downwards

must be kept to the transport platform.

Secure the vehicle on all four wheels aer

4MA

4MATIC vTIC vehicles/vehicles/vehicles witehicles with auth automatic tromatic trans-ans-

missionmission

Breakdown assistance

289

Make sure that the front and rear axles come

to rest on the same transportation vehicle.

NOOTETE Damage to the drive train due to

incorrect positioning of the vehicle

Do not position the vehicle above the

connection point of the transport vehi-

cle.

TToowing eywing eye ste stororagage locatione location

The towing eye is located in the stowage space

under the trunk oor.

InstInstalling and ralling and remoemoving tving the tohe towing eyewing eye

Press the mark on cover 1 inwards and

remove.

Screw in the towing eye clockwise as far as it

will go and tighten.

Make sure that cover 1 engages in the

bumper when you remove the towing eye.

NOOTETE Damage to the vehicle due to incor-

rect use of the towing eye or trailer hitch

When a towing eye or trailer hitch is used to

recover a vehicle, the vehicle may be damaged

in the process.

Only use the towing eye or trailer hitch to

tow away or tow start the vehicle.

Do not use the towing eye or trailer hitch

to tow the vehicle during recovery.

TTooww-st-stararting tting the vhe vehicleehicle

VVehicles witehicles with auth automatic tromatic transmissionansmission

NOTETE Damage to the automatic transmis-

sion due to tow starting

The automatic transmission may be damaged

in the process of tow starting vehicles with

automatic transmission.

Vehicles with automatic transmission

must not be tow started.

290290

Breakdown assistance

Vehicles with an automatic transmission must

not be tow-started.

ElectrElectrical fusesical fuses

NNoottes on electres on electrical fusesical fuses

WARNINGARNING Risk of accident and injury due

to overloaded lines

If you manipulate or bridge a faulty fuse or if

you replace it with a fuse with a higher amper-

age, the electric line could be overloaded.

This could result in a re.

Always replace faulty fuses with speci-

ed new fuses containing the correct

amperage.

NOOTETE Damage due to incorrect fuses

Electrical components or systems may be

damaged by incorrect fuses, or their function-

ality may be signicantly impaired.

Only use fuses that have been approved

by Mercedes-Benz and which have the

correct fuse rating.

Blown fuses must be replaced with fuses of the

same rating, which you can recognize by the color

and the label. The fuse ratings and further infor-

mation to be observed can be found in the fuse

assignment diagram.

Fuse assignment diagruse assignment diagram:am: on the fuse box in the

engine compartment (/ page 291).

NOTETE Damage or malfunctions caused by

moisture

Moisture may cause damage to the electrical

system or cause it to malfunction.

When the fuse box is open, make sure

that no moisture can enter the fuse box.

When closing the fuse box, make sure

that the seal of the lid is positioned cor-

rectly on the fuse box.

If the newly inserted fuse also blows, have the

cause traced and rectied at a qualied specialist

workshop.

Ensure the following before replacing a fuse:

The vehicle is secured against rolling away.

All electrical consumers are switched o.

The vehicle is switched o.

The electrical fuses are located in various fuse

boxes:

Fuse box in the engine compartment on the

le-hand side of the vehicle, when viewed in

the direction of travel (/ page 291)

Fuse box in the front passenger footwell

(/ page 292)

Fuse box in the center of the trunk

(/ page 293)

Opening and closing tOpening and closing the fuse bohe fuse box in tx in the enginehe engine

comcomparpartmenttment

RReqequiruirements:ements:

A dry cloth and a screwdriver are available.

Breakdown assistance

291

Breakdown assistance -> Tow starting or towing away for Your Mercedes CLA 4 Door Second Generation (2019-2024)

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