2019-2024 Mercedes G Class SUV General notes User Manual
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General notes for Your Mercedes G Class SUV Fourth Generation (2019-2024)

Protecting the environment
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ENVIRONMENTAL NOTE Environmental
damage due to operating conditions and
personal driving style
The pollutant emission of the vehicle is
directly related to the way you operate the
vehicle.
Operate your vehicle in an environmentally
responsible manner to help protect the envi-
ronment. Please observe the following recom-
mendations on operating conditions and per-
sonal driving style.
Operating conditions:
#
Make sure that the tire pressure is cor-
rect.
#
Do not carry any unnecessary weight
(e.g. roof luggage racks once you no lon-
ger need them).
#
Adhere to the service intervals.
A regularly serviced vehicle will contrib-
ute to environmental protection.
#
Always have maintenance work carried
out at a qualied specialist workshop.
Personal driving style:
#
Do not depress the accelerator pedal
when starting the engine.
#
Do not warm up the vehicle while sta-
tionary.
#
Drive carefully and maintain a suitable
distance from the vehicle in front.
#
Avoid frequent, sudden acceleration and
braking.
#
Change gear in good time and use each
gear only up to Ô of its maximum
engine speed.
#
Switch o the vehicle in stationary traf-
c, e.g. by using the ECO start/stop
function.
#
Drive in a fuel-ecient manner. Observe
the ECO display for an economical driv-
ing style.
Environmental issues and recommendations:
It is recommended that you re-use or recycle
materials instead of just disposing of them.
The relevant environmental guidelines and regula-
tions serve to protect the environment and must
be strictly observed.
Mercedes-Benz GenuineParts
+
ENVIRONMENTAL NOTE Environmental
damage due to not using recycled recon-
ditioned components
Mercedes‑Benz AG oers recycled recondi-
tioned components and parts with the same
quality as new parts. The same entitlement
from the Limited Warranty is valid as for new
parts.
#
Use recycled reconditioned components
and parts from Mercedes‑Benz AG.
General notes
19
*
NOTE Impairment of the operating e-
ciency of the restraint systems from
installing accessory parts or from repairs
or welding
Air bags and Emergency Tensioning Devices,
as well as control units and sensors for the
restraint systems, may be installed in the fol-
lowing areas of your vehicle:
R
doors
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door pillars
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sill
R
seats
R
cockpit
R
instrument display
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center console
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lateral roof frame
#
Do not install accessory parts such as
audio systems in these areas.
#
Do not carry out repairs or welding.
#
Have accessories retrotted at a quali-
ed specialist workshop.
You could jeopardize the operating safety of your
vehicle if you use parts, tires and wheels as well
as accessories relevant to safety that have not
been approved by Mercedes-Benz. Safety-critical
systems (e.g. the brake system) may malfunction.
Use only Mercedes-Benz GenuineParts or parts of
equal quality. Use only tires, wheels and acces-
sory parts that have been specically approved
for your vehicle model.
Mercedes-Benz GenuineParts are subject to strict
quality inspections. Each part has been specially
developed, manufactured or selected for
Mercedes-Benz vehicles and adapted to them.
Therefore, only Mercedes-Benz GenuineParts
should be used.
More than 300,000 dierent Mercedes-Benz Gen-
uineParts are available for Mercedes-Benz mod-
els.
All authorized Mercedes-Benz Service Centers
maintain a supply of Mercedes-Benz GenuineParts
for necessary service and repair work. In addition,
strategically located parts delivery centers pro-
vide for quick and reliable parts service.
Always specify the vehicle identication number
(VIN) (/ page 378) when ordering Mercedes-
Benz GenuineParts.
Operator's Manual
This Operator's Manual and the Digital Operator's
Manual in the vehicle describe the following mod-
els and the standard and special equipment for
your vehicle:
R
The models and the standard and special
equipment available at the time of this Opera-
tor's Manual going to press.
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The models and the standard and special
equipment only available in certain countries.
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The models and the standard and special
equipment, which will only be available at a
later date.
Note that your vehicle may not have all features
described. This is also the case for systems rele-
vant to safety. Therefore, the equipment on your
vehicle may dier from that in the descriptions
and illustrations.
20
General notes
The original purchase agreement for your vehicle
contains a list of the equipment in your vehicle at
the time of delivery.
Should you have any questions concerning equip-
ment and operation, please consult an authorized
Mercedes-Benz Center.
%
Please bear in mind that all the speed values
stated in this Operator's Manual are approxi-
mate and are subject to a certain tolerance.
The Operator's Manual, Supplement, further sup-
plementary documents and Maintenance Booklet
are important documents and should be kept in
the vehicle.
Mercedes me app
Notes about the on-demand feature
You can also activate various functions (on-
demand feature) subsequently via Mercedes me
aer purchasing your vehicle.
Information is available at any authorized
Mercedes-Benz Service Center.
Activating on-demand feature using Mercedes me
Requirements
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The vehicle has a wireless connection.
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The vehicle is linked to the Mercedes me user
account.
Ordering and activating on-demand feature
#
Add the desired on-demand feature for the
vehicle to the shopping basket in the
Mercedes me Store.
#
Complete the order.
The on-demand feature is activated when
operating the vehicle.
Speeding up activation
#
Switch the vehicle o and lock it.
#
Unlock the vehicle aer about two minutes
and switch on the vehicle.
The on-demand feature has been activated.
For some features, a notication also appears
in the vehicle's multimedia system.
If the activation was not successful, repeat the
process.
Service and vehicle operation
Vehicle operation outside the USA or Canada
When you are abroad with your vehicle, observe
the following points:
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service points or replacement parts may not
be available immediately.
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unleaded fuel may not be available for vehicles
with a catalytic converter. Leaded fuel may
cause damage to the catalytic converter.
R
the fuel may have an extremely low octane
number. Unsuitable fuel can cause engine
damage.
Some Mercedes-Benz models are available in
Europe through our European Delivery Program.
For more information, please consult an author-
ized Mercedes‑Benz Service Center, or write to
one of the following addresses:
in the USA:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes-Benz Drive
Sandy Springs, GA 30328
General notes
21
in Canada:
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Maintenance
Your customer advisor conrms the service in the
service report.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Program
oers technical help in the case of a breakdown.
Your calls to the toll-free Roadside Assistance
Hotline are answered by our agents 24 hours a
day, 365 days a year.
1-800-FOR-MERCedes (1-800-367-6372) (USA)
1-800-387-0100 (Canada)
You can nd further information in the Mercedes-
Benz Roadside Assistance Program brochure
(USA) or the "Roadside Assistance" section in the
Service and Warranty booklet (Canada). You will
nd both in the vehicle document wallet.
Change of address or change of ownership
In the event of a change of address, please send
us the "Notication of address change" in the
Service and Guarantee booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) on the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) on 1-800-387-0100. We
can then reach you in a timely fashion, if neces-
sary.
If you sell your Mercedes, please leave all litera-
ture in the vehicle so that it is available to the next
owner. If you have purchased a used vehicle,
please send us the "Notice of Purchase of Used
Car" in the Service and Guarantee booklet or sim-
ply call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or Cus-
tomer Service (Canada) at 1-800-387-0100.
Possible danger due to substances hazardous to
health
In compliance with Proposition 65 (“Prop65”), the
following detachable label has been added to
each vehicle sold in California:
Operating safety
&
WARNING Risk of accident due to mal-
functions or system failures
If you do not have the prescribed service/
maintenance work or any required repairs car-
22
General notes
ried out, this could result in malfunctions or
system failures.
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Always have the prescribed service and
maintenance work or any required
repairs carried out in a qualied special-
ist workshop.
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WARNING Risk of accident or injury due
to incorrect modications on electronic
component parts
Modication of electronic components, their
soware or wiring could impair their function
and/or the function of other networked com-
ponent parts or safety-relevant systems.
This can endanger the operating safety of the
vehicle.
#
Never tamper with the wiring and elec-
tronic component parts or their so-
ware.
#
You should have all work on electrical
and electronic components carried out
at a qualied specialist workshop.
Observe the "On-board electronics" section in
"Technical data".
&
WARNING Risk of re caused by amma-
ble material on hot exhaust system com-
ponents
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system.
#
When driving on an unpaved road or o-
road, check the vehicle underside regu-
larly.
#
In particular, remove trapped plant parts
or other ammable material.
#
If there is damage, consult a qualied
specialist workshop immediately.
*
NOTE Damage to the vehicle due to driv-
ing too fast and due to impacts to the
vehicle underbody or suspension compo-
nents
In the following situations, in particular, there
is a risk of damage to the vehicle:
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The vehicle becomes grounded, e.g. on a
high curb or an unpaved road
R
The vehicle is driven too fast over an
obstacle, e.g. a curb, speed bump or pot-
hole
R
A heavy object strikes the underbody or
suspension components
In situations such as these, damage to the
body, underbody, suspension components,
wheels or tires may not be visible. Compo-
nents damaged in this way can unexpectedly
fail or, in the case of an accident, may no lon-
ger absorb the resulting force as intended.
If the underbody paneling is damaged, am-
mable materials such as leaves, grass or twigs
can collect between the underbody and the
General notes
23
underbody paneling. These materials may
ignite if they come into contact with hot parts
of the exhaust system.
#
Have the vehicle checked and repaired
immediately at a qualied specialist
workshop.
or
#
If driving safety is impaired while con-
tinuing your journey, pull over and stop
the vehicle immediately, while paying
attention to road and trac conditions,
and contact a qualied specialist work-
shop.
Notes on assembling the license plate on the
front license plate holder
*
NOTE Malfunctions and system failures
due to incorrect mounting of the license
plate on the front license plate holder
If the license plate is incorrectly mounted on
the front license plate holder, sensors, cam-
eras or driving and safety systems may mal-
function or fail.
Observe the following points when mounting
the license plate on the front license plate
holder:
#
Mount the license plate directly on the
license plate holder without advertising
media or other holders.
#
Mount the license plate so that it does
not protrude above or to the side of the
license plate adapter.
National information for components relevant to
radio regulation
USA: "Radio based devices of this vehicle comply
with Part 15 of the FCC Rules. Operation is sub-
ject to the following two conditions: 1) These devi-
ces may not cause harmful interference, and 2)
These devices must accept any interference
received, including interference that may cause
undesired or modications not
expressly approved by the party responsible for
compliance could void the user’s authority to
operate the equipment."
Canada: "This vehicle contains licence-exempt
transmitter(s)/receiver(s) that comply with Inno-
vation, Science and Economic Development Can-
ada’s licence-exempt RSS(s). Operation is subject
to the following two conditions: (1) These devices
may not cause interference. (2) These devices
must accept any interference, including interfer-
ence that may cause undesired operation of the
devices." "Les émetteurs/récepteurs dans cette
véhicule sont conforme aux CNR d’Innovation,
Sciences et Développement économique Canada
applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux con-
ditions suivantes : 1) Ces appareils ne doivent pas
produire de brouillage; 2) Ces appareils doivent
accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en com-
promettre le fonctionnement."
24
General notes
Diagnostics connection
The diagnostics connection is a technical inter-
face in the vehicle. It is used, for example, during
repair and maintenance work or for reading out
vehicle data in a specialist workshop. Diagnostic
devices should therefore only be connected in a
qualied specialist workshop.
&
WARNING Risk of accident due to con-
necting devices to the diagnostics con-
nection
If you connect devices to the diagnostics con-
nection of the vehicle, the function of vehicle
systems and operating safety may be
impaired.
#
For safety reasons, we recommend that
you use and connect only products
approved by an authorized Mercedes-
Benz Service Center.
&
WARNING Risk of accident due to objects
in the driver's footwell
Objects in the driver's footwell may impede
pedal travel or block a depressed pedal.
This jeopardizes the operating and road safety
of the vehicle.
#
Stow all objects in the vehicle securely
so that they cannot get into the driver's
footwell.
#
Always install the oor mats securely
and as prescribed in order to ensure that
there is always sucient room for the
pedals.
#
Do not use loose oor mats and do not
place oor mats on top of one another.
*
NOTE Battery discharging from using devi-
ces connected to the diagnostics connec-
tion
Using devices at the diagnostics connection
drains the battery.
#
Check the charge level of the battery.
#
If the charge level is low, charge the bat-
tery, e.g. by driving a considerable dis-
tance.
Please also note the information about the 12 V
battery and short-distance trips in the "Driving
and Parking" chapter (/ page 129).
General notes
25
Connecting and using another device with the
diagnostics connection can have the following
eects:
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Malfunctions in the vehicle system
R
Permanent damage to vehicle components
Please refer to the warranty terms and conditions
for this matter.
Moreover, connecting equipment to the diagnos-
tics connection can lead to emissions monitoring
information being reset, for example. This may
lead to the vehicle failing to meet the require-
ments of the next emissions inspection during the
main inspection.
Qualied specialist workshop
An authorized Mercedes-Benz Service Center is a
qualied specialist workshop. It has the necessary
special skills, tools and qualications to correctly
carry out the work required on your vehicle. This
particularly applies to safety-relevant work.
For the following, always have your vehicle
checked at an authorized Mercedes-Benz Service
Center:
R
Safety-relevant work
R
Service and maintenance work
R
Repair work
R
Modications as well as installations and con-
versions
R
Work on electronic components
Mercedes‑Benz recommends a Mercedes‑Benz
Service Center.
Correct use of the vehicle
If you remove any warning stickers, you or others
could fail to recognize certain dangers. Leave
warning stickers in position.
Observe the following information in particular
when driving your vehicle:
R
the safety notes in this Operator's Manual,
vehicle-specic supplements and further sup-
plementary documents
R
technical data for the vehicle
R
trac rules and ‑regulations
R
laws and safety standards pertaining to motor
vehicles
Sport Utility Vehicle
&
WARNING Risk of accident when the cen-
ter of gravity is too high
The vehicle may start to skid and rollover in
the event of sudden steering maneuvers
and/or when the vehicle's speed is not adap-
ted to the road conditions.
#
Always adapt your speed and driving
style to the vehicle's driving characteris-
tics and to the prevailing road and
weather conditions.
26
General notes
USA
Canada
Utility vehicles have a signicantly higher rollover
rate than other types of vehicles.
If this type of vehicle is not driven safely, an acci-
dent can occur, the vehicle can roll over and
occupants can suer serious or even fatal inju-
ries.
In a rollover crash, an unbelted person is signi-
cantly more likely to die than a person wearing a
seat belt.
You and all vehicle occupants should always wear
your seat belts.
Notes for persons with electronic medical aids
Mercedes-Benz AG cannot, despite carefully
developing vehicle systems, completely rule out
the interaction of vehicle systems with electronic
medical aids such as cardiac pacemakers.
In addition, there are components installed in the
vehicle that, regardless of the operating status of
the vehicle, can generate magnetic elds on a par
with permanent magnets. These elds can be
found, for example, in the area around the multi-
media and sound system or also in the area of the
seats, depending on the vehicle equipment.
For this reason, the following can occur in isolated
cases, depending on the aids used:
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Medical aids malfunctioning
R
Adverse health eects
Observe the notes and warnings of the manufac-
turer of the medical aids; if in doubt, contact the
device manufacturer and/or your doctor. If there
is continuing uncertainty concerning the possibil-
ity of medical aids malfunctioning, Mercedes-
Benz AG recommends using only few electrical
vehicle systems and/or maintaining a distance
from the components.
Only have repairs and maintenance work in the
area of the following components carried out at a
qualied specialist workshop:
R
Vehicle components carrying live voltage
R
Transmission antenna
R
Multimedia system and sound system
If you have any queries or suggestions, consult a
qualied specialist workshop.
General notes
27
Problems with your vehicle
If you should experience a problem with your vehi-
cle, particularly one that you believe may aect its
safe operation, we urge you to contact an author-
ized Mercedes-Benz Center immediately to have
the problem diagnosed and rectied. If the prob-
lem is not resolved to your satisfaction, please
discuss the problem again with an authorized
Mercedes-Benz Center or, if necessary, contact
us at one of the following addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of man-
ufacturers under Title 49, Code of U.S. Federal
Regulations, Part 575 pursuant to the “National
Trac and Motor Vehicle Safety Act of 1966”.
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Trac Safety Administration (NHTSA) in
addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153) ; go to .safe-
rcar.gov; or write to: Administrator, NHTSA, 400
Seventh Street, SW., Washington, DC 20590,
USA.
You can also obtain other information about motor
vehicle safety from ercar.gov.
Canada only:
The following text is published as required of man-
ufacturers under subsection 18.4 (4) of the Motor
Vehicle Safety Regulations.
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform Transport
Canada in addition to notifying Mercedes-Benz
Canada Inc.
If Transport Canada received similar complaints, it
may open an investigation, and if it nds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
Transport Canada cannot become involved in indi-
vidual problems between you, your dealer, or
Mercedes-Benz Canada Inc.
To contact Transport Canada, you may call the
Defect Investigations and Recalls Division toll-free
in Canada at 1-800-333-0510 or 819-994-3328
in the Gatineau-Ottawa area or internationally;
may also go to the following websites for more
information:
28
General notes
R
English: .
R
French: .appels
Limited Warranty
*
NOTE Damage to the vehicle arising from
violation of these operating instructions.
Damage to the vehicle can arise from violation
of these operating instructions.
This damage is not covered either by the
Mercedes-Benz implied warranty or by the
New‑ or Used-Vehicle Warranty.
#
Follow the instructions in these operat-
ing instructions on proper operation of
your vehicle as well as on possible vehi-
cle damage.
QR code for rescue card
QR codes are attached in the fuel ller ap and on
the opposite side on the B-pillar. In the event of
an accident, rescue services can use the QR code
to quickly nd the appropriate rescue card for
your vehicle. The current rescue card contains the
most important information about your vehicle
(e.g. the routing of the electric lines) in compact
form.
Further information can be obtained at
www.
Data storage
Data processing in the vehicle
Electronic control units
Electronic control units are installed in your vehi-
cle. Control units process data which, for exam-
ple, they receive from vehicle sensors, generate
themselves or exchange between themselves.
Some control units are required for the safe oper-
ation of your vehicle, some assist you when driv-
ing, such as driver assistance systems, while oth-
ers enable convenience or infotainment functions.
The following provides you with general informa-
tion regarding data processing in the vehicle.
Additional information regarding exactly which
data in your vehicle are collected, saved and
transmitted to third parties, and for what purpose,
can be found in the information directly related to
the functional characteristics in question in their
respective operating instructions. This information
is also available online and, depending on the
vehicle equipment, digitally.
Personal data
Every vehicle is identied by a unique vehicle
identication number. Depending on the country,
this vehicle identication number can be used by,
for example, governmental authorities to deter-
mine the identity of the owner. There are other
possibilities to use data collected from the vehicle
to identify the owner or driver, such as the license
plate number.
Therefore, data generated or processed by control
units may be attributable to a person or, under
certain conditions, become attributable to a per-
son. Depending on which vehicle data are availa-
ble, it may be possible to make inferences about,
for example, your driving behavior, your location,
your route or your use patterns.
General notes
29
Legal requirements regarding the disclosure of
data
If legally required to do so, manufacturers are, in
individual cases, legally obliged to provide govern-
mental entities, upon request and to the extent
required, data stored by the manufacturer. For
example, this may be the case during the investi-
gation of a criminal oense.
Governmental entities are themselves, in individ-
ual cases and within the applicable legal frame-
work, authorized to read out data from the vehi-
cle. In the case of an accident, information that
can help with an investigation can, therefore, be
taken from the air bag control unit, for example.
Operational data in the vehicle
This is data regarding the operation of the vehicle,
which have been processed by control units.
This includes the following data, for example:
R
vehicle status information such as the speed,
longitudinal acceleration, lateral acceleration,
number of wheel revolutions or the fastened
seat belts display
R
ambient conditions, such as temperature, rain
sensor or distance sensor
Generally, the use of these data is temporary;
they will not be stored beyond the period of oper-
ation and will only be processed within the vehicle
itself. Control units oen contain data memories
for vehicle keys, for example. Their use permits
the temporary or permanent documentation of
technical information about the vehicle's operat-
ing state, component loads, maintenance require-
ments and technical events or malfunctions.
Depending on the vehicle equipment, the follow-
ing data are stored:
R
operating status of system components, such
as ll levels, tire pressure or battery status
R
malfunctions or faults in important system
components, such as lights or brakes
R
system reactions in special driving situations,
such as air bag deployment or the intervention
of stability control systems
R
information on events leading to vehicle dam-
age
In certain cases, it may be required to store data
that would have otherwise been used only tempo-
rarily. This may be the case if the vehicle has
detected a malfunction, for example.
If you use services, such as repair services and
maintenance work, stored operational data as
well as the vehicle identication number can be
read out and used. They can be read out by
service network employees, such as workshops
and manufacturers or third parties, such as break-
down services. The same is true in the case of
warranty claims and quality assurance measures.
In general, the readout is performed via the legally
prescribed port for the diagnostics connection in
the vehicle. The operational data that are read out
document technical states of the vehicle or of
individual components and assist in the diagnosis
of malfunctions, compliance with warranty obliga-
tions and quality improvement. To that end, these
data, in particular information about component
loads, technical events, malfunctions and other
faults may be transmitted along with the vehicle
identication number to the manufacturer. Fur-
thermore, the manufacturer is subject to product
liability. For this reason the manufacturer also
uses operational data from the vehicle, for exam-
ple, for recalls. These data can also be used to
examine the customer's warranty and guarantee
claims.
30
General notes
Malfunction memories in the vehicle can be reset
by a service outlet or at your request as part of
repair or maintenance work.
Convenience and infotainment functions
You can store convenience settings and individual
settings in the vehicle and change or reset them
at any time.
Depending on the vehicle equipment, this
includes the following settings, for example:
R
seat and steering wheel positions
R
suspension and climate control settings
R
individual settings, such as interior lighting
Depending on the selected equipment, you can
import data into vehicle infotainment functions
yourself.
Depending on the vehicle equipment, this
includes the following data, for example:
R
multimedia data, such as music, lms or pho-
tos for playback in an integrated multimedia
system
R
address book data for use in connection with
an integrated hands-free system or an integra-
ted navigation system
R
entered navigation destinations
R
data about the use of Internet services
These data for convenience and infotainment
functions may be saved locally in the vehicle or
they may be located on a device which you have
connected to the vehicle, such as a smartphone,
USB ash drive or MP3 player. If you have entered
these data yourself, you can delete them at any
time.
This data is transmitted from the vehicle to third
parties only at your request. This applies, in par-
ticular, when you use online services in accord-
ance with the settings that you have selected.
Smartphone integration (e.g. Android Auto or
Apple CarPlay
®
)
If your vehicle is accordingly equipped, you can
connect your smartphone or another mobile end
device to the vehicle. You can then control them
by means of the control elements integrated in
the vehicle. Images and audio from the smart-
phone can be output via the multimedia system.
Certain information is simultaneously transferred
to your smartphone. Depending on the type and
integration, this includes position data, day/night
mode and other general vehicle statuses. For
more information please consult the Operator's
Manual of the vehicle/infotainment system.
This integration allows the use of selected smart-
phone apps, such as navigation or music player
apps. There is no further interaction between the
smartphone and the vehicle; in particular, vehicle
data is not directly accessible. The type of addi-
tional data processing is determined by the pro-
vider of the app being used. Which settings you
can make, if any, depends on the specic app and
the operating system of your smartphone.
Online services
Wireless network connection
If your vehicle has a wireless network connection,
it enables data to be exchanged between your
vehicle and additional systems. The wireless net-
work connection is made possible by the vehicle's
own transmitter and receiver or by a mobile end
General notes
31
device that you have brought into the vehicle, for
example, a smartphone. Online functions can be
used via the wireless network connection. This
includes online services and applications/apps
provided to you by the manufacturer or by other
providers.
Manufacturer's services
Regarding the manufacturer's online services, the
individual functions are described by the manu-
facturer in a suitable place, for example, in the
Operator's Manual or on the manufacturer's web-
site, where the relevant data protection informa-
tion is also given. Personal data may be used for
the provision of online services. Data is
exchanged via a secure connection, such as the
manufacturer's designated IT systems. Any per-
sonal data which is collected, processed and
used, other than for the provision of services, is
done so exclusively on the basis of legal permis-
sion. This is the case, for example, for a legally
prescribed emergency call system, a contractual
agreement or when consent has been given.
You can have services and functions, some of
which are subject to a fee, activated or deactiva-
ted. This excludes legally prescribed functions and
services, such as an emergency call system.
Third-party services
If you use online services from other providers
(third parties), these services are the responsibil-
ity of the provider in question and subject to that
provider's data protection conditions and terms of
use. As a general rule, the manufacturer has no
inuence on the content exchanged.
For this reason, when services are provided by
third parties, please ask the service provider in
question for information about the type, extent
and purpose of the collection and use of personal
data.
Data protection rights
Depending on your country or the equipment and
range of functions of your vehicle as well as the
services you use and the services on oer, you
are entitled to dierent data protection rights.
Further information on data protection and your
data protection rights can either be found on the
manufacturer's website or you will receive this
information as part of the various services and
service oers. There you will also nd the contact
information for the manufacturer and its data pro-
tection ocers.
At a workshop, for example, with the support of a
specialist and possibly for a fee, you can have
data read out which is stored only locally in the
vehicle.
Multimedia system / Mercedes me connect
If the vehicle is equipped with the multimedia sys-
tem or Mercedes me connect, additional data
about the vehicle's operation, the use of the vehi-
cle in certain situations and the location of the
vehicle may be compiled by the multimedia sys-
tem or Mercedes me connect.
For additional information, please refer to the
chapter "Multimedia system" and/or the
Mercedes me connect Terms and Conditions.
Event data recorder
USA only:
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR is to
32
General notes
Registered trademarks
R
Bluetooth
®
is a registered trademark of Blue-
tooth SIG, Inc.
R
DTS™ is a registered trademark of DTS, Inc.
R
Dolby
®
and MLP™ are registered trademarks
of DOLBY Laboratories.
R
ESP
®
and PRE-SAFE
®
are registered trade-
marks of Mercedes‑Benz Group AG.
R
HomeLink
®
is a registered trademark of Gen-
tex Corporation.
R
iPod
®
and iTunes
®
are registered trademarks
of Apple Inc.
R
Burmester
®
is a registered trademark of
Burmester Audiosysteme GmbH.
R
Microso
®
and Windows Media
®
are regis-
tered trademarks of Microso Corporation.
R
SIRIUS
®
is a registered trademark of Sirius
XM Radio Inc.
R
HD Radio™ is a registered trademark of iBiq-
uity Digital Corporation.
R
Gracenote
®
is a registered trademark of
Gracenote, Inc.
R
ZAGAT Survey
®
and related brands are regis-
tered trademarks of Zagat Survey, LLC.
34
General notes

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