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Telediagnostics
Notes about Telediagnosis
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This service is not available in all countries.
The vehicle can detect if certain wear parts need to be replaced or if mal‐
functions have occurred in vehicle systems. If the Telediagnosis service is
activated, relevant data is automatically transmitted to the manufacturer. If
fault conditions are detected by the vehicle system self-diagnosis, the system
transmits recommendations for action to the Mercedes-Benz customer centre
depending on the fault detected. The customer centre transmits the data to
the service partner that you have entered on the Mercedes-Benz website at:
https://.
For selected faults, the notification that a malfunction has been detected may
appear in the multimedia system with a request to contact the Mercedes-Benz
Customer Centre. From this message, a call can be made directly to the cus‐
tomer centre for assistance.
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The transmission of a notification to the multimedia system
depends on the country, vehicle model and equipment and
requires a fast data connection, over which the service provider
has no influence.
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Reliable fault detection is subject to technical limitations. There‐
fore, only a limited selection of faults can be detected and rec‐
ommendations for action transmitted to the customer centre and
the service partners. Mercedes-BenzAG is continuously working
on the expansion of this service. The fault detection depends on
the country, vehicle model and equipment.
Data transferred when using Telediagnosis
When the service is activated, relevant data is automatically transferred to
determine the required scope of maintenance as well as fault detection and
fault rectification.
Details on data transmission can be found in the data protection notes for
Mercedes-Benz Support. These can be found at: https://www.
under "My Account", "Privacy & Legal".
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The scope of the transmitted data depends on the vehicle model
and its equipment. For technical reasons, not all data is available
at all times.
G-Class - Owner's Manual
Maintenance and care Telediagnostics
F465 0034 02
English 
