Get Breakdown assistance Guide for Mercedes GLA SUV Second Generation (2020-2026)

Emergency

Removing the safety vest

There is a high-visibility waistcoat compartment

on the door shelves of all doors for storing a high-

visibility waistcoat.

To remove: pull out safety vest bag 1 by loop

Open the safety vest bag 1 and pull out the

safety vest.

Replace: Fold up the safety vest, roll it up and

place it in the safety vest 1.

Slide the safety vest bag 1 along the lower

edge of the armrest into the safety vest com-

partment. Ensure that the loop

2 hangs out

so that it is easy to reach.

Remove the packaging lm before sliding it

into the safety vest compartment for a new

safety vest. Otherwise, it may cause uninten-

tional slipping or make removing dicult.

Observe the legal requirements in the individ-

ual countries.

Maximum number of washes

Maximum wash temperature

Do not bleach

Do not iron

Do not tumble dry

Do not dry clean

Class 2 safety vest

The requirements dened by the legal standard

are only fullled if the safety vest is the correct

size and is fully closed.

Replace the safety vest in the following cases:

The reective strips are damaged or dirty

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The maximum permissible number of washes

is exceeded

The uorescence property decreases, e.g. due

to permanent exposure to sunlight.

Dispose of the safety vest in an environmentally

friendly way:

Please contact your local waste disposal com-

pany.

Warning triangle

▌Removing the warning triangle

The warning triangle is secured to the underside

of the load compartment oor.

Open the load compartment oor 1.

Remove warning triangle 2.

Depending on the vehicle version, the warning tri-

angle may be located in the loading sill under the

load compartment oor.

▌Setting up the warning triangle

Fold the side reectors upwards to form a tri-

angle and attach at the top using the upper

press-stud.

Fold the legs down and out to the side.

First-aid kit (so-sided) overview

The rst-aid kit (so-sided) 1 is located on the

le-hand side of the load compartment in the

stowage net or under the load compartment oor,

depending on the vehicle version.

Removing the re extinguisher

WARNING Risk of accident due to an

incorrectly secured re extinguisher in the

driver's footwell

A re extinguisher may impede pedal travel or

block a depressed pedal.

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This jeopardises the operating and road safety

of the vehicle.

The re extinguisher can be ung around and

injure the driver or other vehicle occupants.

Always store and secure the re extin-

guisher in the bracket.

Do not remove the re extinguisher while

driving.

Le-hand drive vehicle: pull tab 1 upwards.

Right-hand drive vehicle: pull tab 1 down-

wards.

Remove re extinguisher 2.

Flat tyre

Notes on at tyres

WARNING Risk of accident due to a at

tyre

A at tyre severely aects the driving charac-

teristics as well as steering and braking.

tyres that do not feature run-at characteris-

tics:

Do not drive on with a at tyre.

Change the at tyre immediately with an

emergency spare wheel or spare wheel.

Alternatively, consult a qualied special-

ist workshop.

Run-at tyres:

Observe the information and warning

notes on MOExtended tyres (run-at

tyres).

In the event of a at tyre, the following options are

available depending on your vehicle's equipment:

Vehicles with MOExtended tyres: it is possible

to continue the journey for a short period of

time. Make sure you observe the notes on

MOExtended tyres (run-at tyres)

(/ page 597).

Vehicles with a TIREFIT kit: you can seal the

tyre so that it is possible to continue the jour-

ney for a short period of time. To do this, use

the TIREFIT kit (/ page 598).

(/ page 535)

Vehicles with Mercedes me

connect: you can make a call for breakdown

assistance via the overhead control panel in

the case of a breakdown .

All vehicles: change the wheel (/ page 630).

(/ page 635)The emergency spare wheel is

only available in certain countries.

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Notes on MOExtended tyres (run-at tyres)

WARNING Risk of accident when driving in

limp-home mode

Driving in emergency mode impairs the han-

dling characteristics of the vehicle.

Do not exceed the permissible maximum

speed of the MOExtended tyres.

Avoid any abrupt steering and driving

manoeuvres as well as driving over

obstacles (kerbs, pot holes, o-road).

This applies, in particular, to a loaded

vehicle.

Stop driving in the emergency mode if

you notice:

banging noise

vehicle vibration

smoke which smells like rubber

continuous ESP

intervention

cracks in the tyre sidewalls

Aer driving in emergency mode, have

the rims checked by a qualied specialist

workshop with regard to their further

use.

The defective tyre must be replaced in

every case.

With MOExtended tyres (run-at tyres), you can

continue to drive your vehicle even if there is a

total loss of pressure in one or more tyres. How-

ever, the tyre aected must not show any clearly

visible damage.

You can recognise MOExtended tyres by the

MOExtended marking which appears on the side

wall of the tyre.

Vehicles with tyre pressure loss warning system:

MOExtended tyres may only be used in conjunc-

tion with an activated tyre pressure loss warning

system.

Vehicles with tyre pressure monitoring system:

MOExtended tyres may only be used in conjunc-

tion with an activated tyre pressure monitoring

system.

If a pressure loss warning message appears in the

driver's display, proceed as follows:

Check the tyre for damage.

If driving on, observe the following notes.

Driving distance possible in emergency mode

aer the pressure loss warning:

Load condition Driving distance possi-

ble in emergency mode

Partially laden 80 km

Fully laden 30 km

The driving distance possible in emergency mode

may vary depending on the driving style. Observe

the maximum permissible speed of 80 km/h.

If a tyre has gone at and cannot be replaced with

an MOExtended tyre, you can use a standard tyre

as a temporary measure.

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Storage location of the TIREFIT kit (not plug-in

hybrid)

The TIREFIT kit is located under the load compart-

ment oor.

Tyre sealant bottle

Tyre ination compressor

Depending on the vehicle version, the TIREFIT kit

may also be located in other places under the

load compartment oor.

You can nd information on the power cate-

gory (LK) and/or electrical data on the back

of the tyre ination compressor:

LK2 – 12 V/15 A, 180 W, 0.8 kg

At a distance of approximately 1 m to the tyre

ination compressor and approximately 1.6 m

above the ground, the following sound pres-

sure levels apply:

Emission sound pressure level L

83 dB(A)

Sound power level L

91 dB(A)

The tyre ination compressor is maintenance-

free. In the event of a malfunction, please

contact a qualied specialist workshop.

Using the TIREFIT kit

Requirements

Tyre sealant bottle and tyre ination compres-

sor are ready for use (/ page 53).

TIREFIT sticker is displayed.

Gloves are at hand.

You can use TIREFIT tyre sealant to seal perfora-

tion damage of up to 4 mm, particularly those in

the tyre contact surface. You can use TIREFIT in

outside temperatures down to -20 °C.

WARNING Risk of accident when using

tyre sealant

The tyre sealant may be unable to seal the

tyre properly, especially in the following cases:

there are large cuts or punctures in the

tyre (larger than damage previously men-

tioned)

the wheel rims have been damaged

aer journeys with very low tyre pressure

or with at tyres

Do not continue driving.

Consult a qualied specialist workshop.

WARNING Risk of injury and poisoning

from tyre sealant

Tyre sealant is hazardous to health and causes

irritation. Do not allow it to come into contact

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with your skin, eyes or clothing, and do not

swallow it. Do not inhale any vapours. Keep

the tyre sealant away from children.

Observe the following if you come into contact

with the tyre sealant:

Rinse o the tyre sealant from your skin

using water immediately.

If tyre sealant gets into your eyes, thor-

oughly rinse them using clean water

immediately.

If tyre sealant has been swallowed, thor-

oughly rinse out your mouth immediately

and drink plenty of water. Do not induce

vomiting and seek medical attention

immediately.

Change out of clothing which has come

into contact with tyre sealant immedi-

ately.

If an allergic reaction occurs, seek medi-

cal attention immediately.

NOTE Overheating due to the tyre ination

compressor running too long

Do not run the tyre ination compressor

for longer than ten minutes without inter-

ruption.

Observe the manufacturer's safety notes on the

sticker on the tyre sealant bottle.

Have the tyre sealant bottle replaced at a quali-

ed specialist workshop every ve years.

Do not remove any foreign objects which have

pierced the tyre.

Remove the sticker 1 from the tyre ination

compressor housing and ax it to the instru-

ment cluster within the driver's eld of vision.

Remove the sticker 2 from the tyre sealant

bottle and ax it near the valve on the wheel

with the defective tyre.

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Pull the plug 7 with cable and lling hose 3

out of the tyre ination compressor housing.

Insert the tyre sealant bottle 9 into the

socket

6 of the tyre ination compressor so

that the red arrow on tyre sealant bottle

aligns with the red arrow on the tyre ination

compressor.

Rotate the tyre sealant bottle 9 clockwise for

a quarter of a turn.

Insert the plug of the lling hose 3 into the

socket

5 of the tyre sealant bottle 9.

Rotate the lling hose 3 clockwise for a

quarter of a turn.

Remove the valve cap from the valve A on

the faulty tyre.

Screw the union nut 4 of the lling hose 3

onto the valve A.

Insert the plug 7 into a 12‑V‑ socket in your

vehicle.

Turn the key to position 1 in the ignition lock.

Press the on and o switch 8 on the tyre

ination compressor.

The tyre ination compressor is switched on.

The tyre is inated. First, tyre sealant is pum-

ped into the tyre. The pressure may briey rise

to approximately 500 kPa (5 bar/73 psi).

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Do not switch o the tyre ination compressor

during this phase!

Allow the tyre ination compressor to run for a

maximum ten minutes.

The tyre should then have attained a tyre pres-

sure of at least 200 kPa (2.0 bar/29 psi).

If tyre sealant leaks out, make sure you clean the

aected area as quickly as possible. It is prefera-

ble to use clean water.

If you get tyre sealant on your clothing, have it

cleaned as soon as possible with perchloroethy-

lene.

If, aer ten minutes, a tyre pressure of 200 kPa

(2.0 bar/29 psi) has not been attained:

Switch o the tyre ination compressor.

Unscrew the lling hose from the valve of the

defective tyre.

Please note that tyre sealant may leak out when

unscrewing the lling hose.

Drive the vehicle forwards or in reverse very

slowly for approximately 10 m.

Pump up the tyre again.

Aer a maximum ten minutes, the tyre pres-

sure must be at least 200 kPa (2.0 bar/

29 psi).

WARNING Risk of accident due to the

specied tyre pressure not being attained

If the specied tyre pressure is not attained

aer the specied time, the tyre is too badly

damaged. The tyre sealant cannot repair the

tyre in this instance.

The braking and driving characteristics may be

greatly impaired.

Do not continue driving.

Consult a qualied specialist workshop.

NOTE Staining from leaking tyre sealant

Aer use, excess tyre sealant may leak out

from the lling hose.

Therefore, place the lling hose in the

plastic bag that contained the TIREFIT

kit.

If, aer ten minutes, a tyre pressure of 200 kPa

(2.0 bar/29 psi) has been attained:

Switch o the tyre ination compressor.

Unscrew the lling hose from the valve of the

defective tyre.

Please note that tyre sealant may leak out when

unscrewing the lling hose.

WARNING Risk of accident from driving

with sealed tyres

A tyre temporarily sealed with tyre sealant

impairs the handling characteristics and is not

suitable for higher speeds.

Adapt your driving style accordingly and

drive carefully.

Do not exceed the maximum speed limit

with a tyre that has been repaired using

tyre sealant.

Observe the maximum permissible speed of

80 km/h for a tyre sealed with tyre sealant.

The sticker with details of the maximum per-

missible speed must be axed to the instru-

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ment cluster where it can be easily seen by

the driver.

NOTE Staining from leaking tyre sealant

Aer use, excess tyre sealant may leak out

from the lling hose.

Therefore, place the lling hose in the

plastic bag that contained the TIREFIT

kit.

ENVIRONMENTAL NOTE Environmental

pollution caused by environmentally irre-

sponsible disposal

Tyre sealant contains pollutants.

Have the tyre sealant bottle disposed of

professionally, e.g. at a Mercedes-Benz

Service Centre.

Stow the tyre sealant bottle, the tyre ination

compressor and the warning triangle.

Pull away immediately.

Stop driving aer approximately ten minutes

and check the tyre pressure using the tyre

ination compressor.

The tyre pressure must now be at least

130 kPa (1.3 bar/19 psi).

WARNING Risk of accident due to the

specied tyre pressure not being attained

If the specied tyre pressure is not reached,

the tyre is too badly damaged. The tyre seal-

ant cannot repair the tyre in this instance.

The braking and driving characteristics may be

greatly impaired.

Do not continue driving.

Consult a qualied specialist workshop.

Countries that have Mercedes-Benz Service24h:

you will nd a sticker with the telephone number,

e.g. on the B‑pillar on the driver's side.

Correct the tyre pressure if it is still at least

130 kPa (1.3 bar/19 psi). Refer to the tyre

pressure table on the fuel ller ap for values.

Increasing the tyre pressure

Switch on the tyre ination compressor.

Decreasing the tyre pressure

Remove the tyre sealant bottle from the tyre

ination compressor.

Insert the lling hose into the socket of the

tyre ination compressor and rotate it clock-

wise a quarter of a turn.

Press the pressure release button C next to

the manometer

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When the tyre pressure is correct

Unscrew the lling hose from the valve of the

sealed tyre.

Screw the valve cap onto the valve of the

sealed tyre.

Stow the tyre sealant bottle and the tyre ina-

tion compressor.

Drive to the nearest qualied specialist work-

shop and have the tyre, tyre sealant bottle and

lling hose replaced.

Battery (vehicle)

Notes on the 12 V battery

WARNING Risk of an accident due to work

carried out incorrectly on the battery

Work carried out incorrectly on the battery

can, for example, lead to a short circuit. This

can restrict functions relevant for safety sys-

tems and impair the operating safety of your

vehicle.

You could lose control of the vehicle in the fol-

lowing situations in particular:

when braking

in the event of abrupt steering manoeuvres

and/or when the vehicle's speed is not

adapted to the road conditions

In the event of a short circuit or a similar

incident, contact a qualied specialist

workshop immediately.

Do not drive on.

Always have work on the battery carried

out at a qualied specialist workshop.

Further information on ABS (/ page 323)

Further information on ESP

(/ page 324)

For safety reasons, Mercedes-Benz recommends

that you only use batteries which have been

approved for your vehicle by Mercedes-Benz.

All vehicles except vehicles with a lithium-ion bat-

tery

WARNING Risk of explosion due to elec-

trostatic charge

Electrostatic charge can ignite the highly

explosive gas mixture in the battery.

To discharge any electrostatic charge

that may have built up, touch the metal

vehicle body before handling the battery.

The highly ammable gas mixture is created while

the battery is charging and during starting assis-

tance.

WARNING Danger of chemical burns from

the battery acid

Battery acid is caustic.

Avoid contact with the skin, eyes or

clothing.

Do not lean over the battery.

Do not inhale battery gases.

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Keep children away from the battery.

Immediately rinse battery acid o thor-

oughly with plenty of clean water and

seek medical attention immediately.

All vehicles

ENVIRONMENTAL NOTE Environmental

damage due to improper disposal of bat-

teries

Batteries contain pollutants. It is illegal

to dispose of them with the household rub-

bish.

Dispose of batteries in an

environmentally responsible manner.

Take discharged batteries to a qualied

specialist workshop or to a collection

point for used batteries.

If you have to disconnect the 12 V battery, con-

tact a qualied specialist workshop.

Comply with safety notes and take protective

measures when handling batteries.

Risk of explosion if the 12 V battery is

used improperly.

Fire, naked ames and smoking are pro-

hibited when handling the battery. Avoid

creating sparks.

Electrolyte or battery acid is corrosive.

Avoid contact with the skin, eyes or cloth-

ing. Wear suitable protective clothing, in

particular gloves, an apron and a face

mask. Immediately rinse electrolyte or

acid splashes o with clean water. Consult

a doctor immediately.

Do not place heavy objects on the surface

of the battery or use the battery to sup-

port a person in any way.

Wear safety glasses.

Keep children away.

Observe this Owner's Manual.

Observe the following if you do not intend to use

the vehicle over an extended period of time:

If available: activate standby mode

(/ page 320, 321).

Alternatively: connect the battery to a battery

charger approved by Mercedes-Benz or con-

sult a qualied specialist workshop to discon-

nect the battery.

Notes on the 48 V battery

WARNING Risk of an accident due to work

carried out incorrectly on the battery

Work carried out incorrectly on the battery

can, for example, lead to a short circuit. This

can restrict functions relevant for safety sys-

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tems and impair the operating safety of your

vehicle.

You could lose control of the vehicle in the fol-

lowing situations in particular:

when braking

in the event of abrupt steering manoeuvres

and/or when the vehicle's speed is not

adapted to the road conditions

In the event of a short circuit or a similar

incident, contact a qualied specialist

workshop immediately.

Do not drive on.

Always have work on the battery carried

out at a qualied specialist workshop.

Further information on ABS (/ page 323)

Further information on ESP

(/ page 324)

ENVIRONMENTAL NOTE Environmental

damage due to improper disposal of bat-

teries

Batteries contain pollutants. It is illegal

to dispose of them with the household rub-

bish.

Dispose of batteries in an environ-

mentally responsible manner. Take dis-

charged batteries to a qualied specialist

workshop or to a collection point for

used batteries.

Only have work on the 48 V battery carried out at

a qualied specialist workshop.

Comply with safety notes and take protective

measures when handling batteries.

Risk of explosion if the 48 V battery is

used improperly.

The surface of the 48 V battery may be

hot.

Fire, naked ames and smoking are pro-

hibited when handling the battery. Avoid

creating sparks.

Electrolyte or battery acid is corrosive.

Avoid contact with the skin, eyes or cloth-

ing. Wear suitable protective clothing, in

particular gloves, an apron and a face

mask. Immediately rinse o splashes of

electrolyte or acid with plenty of clean

water. Consult a doctor immediately.

Do not place heavy objects on the surface

of the battery or use the battery to sup-

port a person in any way.

Do not perform any work on the battery.

Always have any work on the battery car-

ried out at a qualied specialist workshop.

Do not disconnect the battery yourself.

Do not remove the battery yourself. Do

not attempt to open the battery.

Keep children away.

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Wear safety glasses.

Observe this Owner's Manual.

Observe the following if you do not intend to use

the vehicle over an extended period of time:

If available: activate standby mode

(/ page 320, 321).

Notes on the high-voltage battery

DANGER Risk of re and explosion from

excessive internal pressure of the high-

voltage battery

In the event of a vehicle re, ammable gas

can escape and ignite.

Stop the charging process immediately

in case of unusual odours, smoke or

burn marks.

Leave the danger zone immediately.

Secure the danger zone at a sucient

distance.

Call the re service.

Observe the notes on charging the high-voltage

battery (/ page 291).

Risk of explosion.

Fire, naked ames and smoking are pro-

hibited when handling the battery. Avoid

creating sparks.

Electrolyte or battery acid is corrosive.

Avoid contact with the skin, eyes or cloth-

ing. Wear suitable protective clothing, in

particular gloves, an apron and a face

mask. Immediately rinse electrolyte or

acid splashes o with clean water. Consult

a doctor immediately.

Wear safety glasses.

Keep children away.

Observe this Owner's Manual.

Notes on starting assistance and charging the 12

V battery

Always use the jump-start connection point in the

engine compartment for battery charging and

starting assistance.

NOTE Damage to the battery due to over-

voltage

When charging using a battery charger without

a maximum charging voltage, the battery or

the on-board electronics may be damaged.

Only use battery chargers with a maxi-

mum charging voltage of 14.8 V.

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WARNING Risk of explosion due to the

ignition of hydrogen gas

If there is a short circuit or sparks are created,

there is a danger of hydrogen gas igniting

when you charge the battery.

Take care that the positive terminal of a

connected battery does not come into

contact with vehicle parts.

Never place metal objects or tools on a

battery.

When connecting and disconnecting the

battery, always observe the sequence of

battery terminals described.

During starting assistance, always take

care to connect only battery terminals of

identical polarity.

During starting assistance, observe the

sequence described for connecting and

disconnecting the jump leads.

Do not connect or disconnect the bat-

tery terminals with the engine running.

WARNING Risk of explosion due to explo-

sive mixture of gases

An explosive mixture of gases can escape

from the battery during charging and starting

assistance.

Fire, naked ames, smoking and creating

sparks must be avoided.

Make sure there is adequate ventilation.

Do not stand over the battery.

WARNING Risk of explosion from a frozen

battery

A discharged battery may freeze at tempera-

tures slightly above or below freezing point.

During starting assistance or battery charging,

battery gas can be released.

Always allow a battery to thaw before

charging it or performing starting assis-

tance.

If the indicator/warning lamps in the instrument

display do not light up in cold temperatures, the

discharged battery is very probably frozen. In this

case you must neither charge the battery nor

jump-start the vehicle.

The operating life of a thawed battery may be

drastically shortened. The starting behaviour may

deteriorate, especially in low temperatures.

It is recommended that a thawed battery be

checked in a qualied specialist workshop.

NOTE Damage caused by numerous or

extended attempts to start the engine

Numerous or extended attempts to start the

engine may damage the catalytic converter

due to non-combusted fuel.

Avoid numerous and extended attempts

to start the engine.

Observe the following points during starting assis-

tance and battery charging:

Only use undamaged jump leads/charging

cables with a sucient cross-section and

insulated terminal clamps.

Uninsulated parts of the terminal clamps must

not come into contact with other metal parts

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while the jump leads/charging cables are con-

nected to the battery/jump-start connection

point.

The jump leads/charging cables must not

touch any parts that can move when the

engine is running.

Always make sure that neither you nor the bat-

tery are electrostatically charged.

Be absolutely sure to keep away from re and

naked ames.

Do not lean over a battery.

Observe the following additional points when

charging the battery:

Only use chargers that have been tested and

approved by Mercedes-Benz.

Read the operating instructions for the

charger before charging the battery.

Observe the additional following points during

starting assistance:

For starting assistance, only use batteries with

a nominal voltage of 12 V.

The vehicles must not touch each other.

Petrol engine: only receive starting assistance

when the engine is cold and the exhaust sys-

tem has cooled.

Starting assistance and charging the 12 V battery

Starting assistance/preparation for charging

Secure the vehicle with the electric parking

brake.

Shi the transmission to position j.

Switch the vehicle and all electrical consum-

ers o.

Open the bonnet.

Slide the cover 1 of the positive terminal 2

on the jump-start connection point in the

direction of the arrow.

Starting assistance

Connect the jump lead to the positive terminal

of your vehicle.

Connect the jump lead to the positive terminal

of the donor battery.

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Run the engine of the assisting vehicle at

idling speed.

Connect the jump lead to the negative termi-

nal of the donor battery.

Connect the jump lead to the earth point 3

of your vehicle.

Start the engine of your vehicle.

Let the engine run for a few minutes.

Before disconnecting the jump leads, switch

on an electrical consumer in your vehicle, e.g.

the rear window heating or lights.

When the starting assistance has been comple-

ted:

Disconnect the jump lead from the earth point

3 of your vehicle.

Disconnect the jump lead from the negative

terminal of the donor battery.

Disconnect the jump lead from the positive

terminal of your own vehicle.

Disconnect the jump lead from the positive

terminal of the donor battery.

Aer removing the jump leads, close the cover

1 of the positive terminal 2.

Plug-in hybrid: if the vehicle has been jump-star-

ted, the electric drive system may not be available

for around 30 minutes.

Further information can be obtained at a qualied

specialist workshop.

Charging the 12 V battery

Connect the charging cable to the positive ter-

minal of your vehicle.

Connect the charging cable to the positive ter-

minal of the charger.

Connect the charging cable to the negative

terminal of the charger.

Connect the charging cable to the earth point

3 of your vehicle.

Start the charging procedure.

When the charging procedure has been comple-

ted:

Disconnect the charging cable from the earth

point 3 of your vehicle.

Disconnect the charging cable from the nega-

tive terminal of the charger.

Disconnect the charging cable from the posi-

tive terminal of your vehicle.

Disconnect the charging cable from the posi-

tive terminal of the charger.

Aer removing the charging cables, close the

cover 1 of the positive terminal 2.

Replacing the 12 V battery

Observe the notes on the 12 V battery

(/ page 603).

Mercedes-Benz recommends that you have the

12 V battery replaced at a qualied specialist

workshop, e.g. at a Mercedes-Benz Service

Centre.

Observe the following notes if you want to replace

the battery yourself:

Always replace a faulty battery with a battery

which meets the specic vehicle require-

ments.

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The vehicle is equipped with a eece battery.

Full vehicle functionality is only guaranteed

with a eece battery. For safety reasons,

Mercedes-Benz recommends that you only

use batteries which have been tested and

approved for your vehicle by Mercedes-Benz.

Use detachable parts such as vent hoses,

elbow ttings or terminal covers from the bat-

tery which is to be replaced.

Make sure that the vent hose is always con-

nected to the original opening on the side of

the battery.

Fit any existing or supplied cell caps.

Otherwise, gases or battery acid could

escape.

Make sure that detachable parts are recon-

nected in the same way.

Tow-starting or towing away

Overview of permissible towing methods (not

plug-in hybrid)

Permitted towing methods

NOTE Damage from automatic braking

If one of the following functions is activated,

the vehicle will brake automatically in certain

situations:

Active Brake Assist

Active Distance Assist DISTRONIC

HOLD function

Active Parking Assist

To avoid damaging the vehicle, deactivate

these systems e.g. during towing or in the car

wash.

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing with both axles on the ground, use a

tow rope or tow rod. Do not use tow bar systems.

WARNING Risk of accident when towing

with steering wheel lock

If the steering wheel lock is engaged, you will

not be able to steer the vehicle.

When towing with a tow rope or tow bar,

always switch on the vehicle.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

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Vehicles with automatic transmission

Both axles on

the ground

Yes, for a maximum of 50 km

at 50 km/h

Front axle

raised

Yes, for a maximum of 50 km

at 50 km/h

Rear axle

raised

Yes, for a maximum of 50 km

at 50 km/h

4MATIC vehicles

Both axles on

the ground

Yes, for a maximum of 50 km

at 50 km/h

Front axle

raised

Rear axle

raised

Towing with a raised axle: towing should be per-

formed by a towing company.

Overview of permitted towing methods (plug-in

hybrid)

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing with both axles on the ground, use a

tow rope or tow rod. Do not use tow bar systems.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

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Permitted towing methods

Vehicle equipment/towing method

Both axles on the ground Front axle raised Rear axle raised

Plug-in hybrid Yes, for a maximum of 50 km at

50 km/h

Yes, for a maximum of 50 km at

50 km/h

Yes, for a maximum of 50 km at

50 km/h

The steering wheel must be xed in

the centre position with a steering

wheel lock.

In the following situations, only transporting the

vehicle is permitted:

The driver display is not working

The á

Towing not permitted See Own-

er's Manual

message is shown.

Exception: If the vehicle is located in a danger

zone, it can be recovered from the danger zone

despite the display message or the display not

working.

It must not be towed further than 50 m with both

axles on the ground. A towing speed of 10 km/h

must not be exceeded. Beyond these limits, only

transporting is permitted.

Towing the vehicle with both axles on the ground

Observe the notes on the permitted towing

methods.

Make sure that the battery is connected and

charged.

Observe the following points when the battery is

discharged:

The vehicle cannot be started.

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The electric parking brake cannot be released

or applied.

Vehicles with automatic transmission: the

transmission cannot be shied to position i

or j.

Vehicles with automatic transmission: if the

transmission cannot be shied to position i

or if the display does not show anything,

transport the vehicle (/ page 614). A towing

vehicle with liing equipment is required for

vehicle transportation.

NOTE Damage due to towing away at

excessively high speeds or over long dis-

tances

The drivetrain could be damaged when towing

at excessively high speeds or over long distan-

ces.

A towing speed of 50 km/h must not be

exceeded.

A towing distance of 50 km must not be

exceeded.

WARNING Risk of accident when towing a

vehicle which is too heavy

If the vehicle to be tow-started or towed away

is heavier than the permissible gross mass of

your vehicle, the following situations can

occur:

the towing eye may become detached.

the vehicle/trailer combination may

swerve or overturn.

Before tow-starting or towing away,

check if the vehicle to be tow-started or

towed away exceeds the permissible

gross mass.

If a vehicle has to be tow-started or towed away,

its permissible gross mass must not exceed the

permissible gross mass of the towing vehicle.

Information on the permissible gross mass of

the vehicle can be found on the vehicle identi-

cation plate (/ page 756).

Vehicles with automatic transmission: do not

open the driver's door or front-passenger

door; the transmission otherwise automati-

cally shis to position j.

Fit the towing eye (/ page 615).

Fasten the towing device.

NOTE Damage due to incorrect connec-

tion of the tow bar

Only connect the tow rope or tow bar to

the towing eyes.

Deactivate the automatic locking mechanism

(/ page 146).

Do not activate the HOLD function.

Deactivate tow-away protection

(/ page 162).

Deactivate Active Brake Assist (/ page 355).

Vehicles with automatic transmission: shi to

position i.

Release the electric parking brake.

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WARNING Risk of accident due to limited

safety-related functions during the towing

process

Safety-related functions are limited or no lon-

ger available in the following situations:

the vehicle is switched o.

the brake system or power steering system

is malfunctioning.

the energy supply or the on-board electri-

cal system is malfunctioning.

When your vehicle is towed away, signicantly

more eort may be required to steer and

brake than is normally required.

Use a tow bar.

Make sure that the steering wheel can

move freely before towing the vehicle

away.

NOTE Damage due to excessive tractive

power

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Pull away slowly and smoothly.

Loading the vehicle for transport

Plug-in hybrid: transportation of vehicles should

only be carried out by professional recovery com-

panies.

Observe the notes on towing away

(/ page 53).

Connect the towing device to the towing eye

in order to load the vehicle.

You can also attach the tow bar to the trailer

hitch.

Vehicles with automatic transmission: shi the

automatic transmission to position i.

Vehicles with automatic transmission: the

automatic transmission may be locked in posi-

tion j in the event of damage to the electri-

cal system. To shi to i, provide the on-

board electrical system with power

(/ page 49).

Load the vehicle onto the transporter.

Vehicles with automatic transmission: shi the

automatic transmission to position j.

Use the electric parking brake to secure the

vehicle against rolling away.

Only secure the vehicle by the wheels.

Vehicles with adaptive damping adjustment

WARNING Risk of an accident when trans-

porting vehicles with adaptive damping

adjustment

When transporting vehicles with adaptive

damping adjustment, the vehicle/trailer com-

bination may begin to rock and start to skid.

Load the vehicle correctly onto the

transporter.

Secure the vehicle on all four wheels

with suitable tensioning straps.

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NOTE Damage to the vehicle from secur-

ing it incorrectly

Aer loading, the vehicle must be

secured on all four wheels. Otherwise,

the vehicle could be damaged.

A minimum distance of 20 cm upwards

and 10 cm downwards must be kept to

the transport platform.

Secure the vehicle on all four wheels aer

4MATIC vehicles/vehicles with automatic trans-

mission

Make sure that the front and rear axles come

to rest on the same transportation vehicle.

NOTE Damage to the drive train due to

incorrect positioning of the vehicle

Do not position the vehicle above the

connection point of the transport vehi-

cle.

Towing eye storage location

The towing eye is under the load compartment

oor.

Depending on the vehicle version, the towing eye

is in a dierent position in the load compartment.

Fitting and removing the towing eye

Press the mark on the cover 1 inwards and

remove.

Screw in the towing eye clockwise as far as it

will go and tighten.

Vehicles with a trailer hitch: vehicles with a trailer

hitch do not have a rear bracket for the towing

eye. Fasten the tow bar to the trailer hitch.

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Aer removing the towing eye, engage the

cover 1 in the bumper.

NOTE Damage to the vehicle due to incor-

rect use of the towing eye or trailer hitch

When a towing eye or trailer hitch is used to

recover a vehicle, the vehicle may be damaged

in the process.

Only use the towing eye or trailer hitch to

tow away or tow start the vehicle.

Do not use the towing eye or trailer hitch

to tow the vehicle during recovery.

Tow-starting the vehicle

Vehicles with automatic transmission

NOTE Damage to the automatic transmis-

sion due to tow-starting

The automatic transmission may be damaged

in the process of tow-starting vehicles with

automatic transmission.

Vehicles with automatic transmission

must not be tow-started.

Vehicles with an automatic transmission must

not be tow-started.

Electrical fuses

Notes on electrical fuses

WARNING Risk of accident and injury due

to overloaded lines

If you manipulate or bridge a faulty fuse or if

you replace it with a fuse with a higher amper-

age, the electric line could be overloaded.

This could result in a re.

Always replace faulty fuses with speci-

ed new fuses containing the correct

amperage.

NOTE Damage due to incorrect fuses

Using incorrect fuses can result in damage to

electrical components or systems or their

functions being considerably restricted.

Use only fuses approved for Mercedes-

Benz with the respective specied fuse

rating.

Blown fuses must be replaced with fuses of the

same rating, which you can recognise by the col-

our and the label. The fuse ratings and further

information to be observed can be found in the

fuse assignment diagram.

Fuse assignment diagram: on the fuse box in the

engine compartment (/ page 617).

NOTE Damage or malfunctions caused by

moisture

Moisture may cause damage to the electrical

system or cause it to malfunction.

When the fuse box is open, make sure

that no moisture can enter the fuse box.

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When closing the fuse box, make sure

that the seal of the lid is positioned cor-

rectly on the fuse box.

If the newly inserted fuse also blows, have the

cause traced and rectied at a qualied specialist

workshop.

Ensure the following before replacing a fuse:

The vehicle is secured against rolling away.

All electrical consumers are switched o.

The vehicle is switched o.

The electrical fuses are located in various fuse

boxes:

Fuse box in the engine compartment on the

le-hand side of the vehicle, when viewed in

the direction of travel (/ page 617)

Fuse box in the front passenger footwell

(/ page 618)

Fuse box in the centre of the load compart-

ment (/ page 619)

Opening and closing the fuse box in the engine

compartment

Requirements:

A dry cloth and a screwdriver are available.

Observe the notes on electrical fuses

(/ page 51).

Open

WARNING Risk of injury from using the

windscreen wipers when the bonnet is

open

If the windscreen wipers start moving when

the bonnet is open, you could be trapped by

the wiper linkage.

Always switch o the windscreen wipers

and vehicle before opening the engine

bonnet.

Open the bonnet.

Remove any existing moisture from the fuse

box using a dry cloth.

Loosen screws 1.

Press clamps 2 and li the fuse box lid up

and out.

The fuse assignment diagram is in a recess on the

side of the fuse box.

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F247 0074 02

Closing

Check whether the seal is positioned correctly

in the lid.

Place the lid on the fuse box.

Make sure that clamps 2 engage.

Tighten screws 1.

Close the bonnet.

Opening and closing the fuse box in the front

passenger footwell

Requirements

Observe the notes on electrical fuses

(/ page 51).

Opening

Li carpet 1 in the direction of the arrow.

Loosen screws 2 and remove the fuse box

lid from the top.

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Closing

Place the lid on the fuse box.

Tighten screws 2.

Fold back the carpet.

Opening and closing the fuse box in the load com-

partment

Requirements

Observe the notes on electrical fuses

(/ page 51).

Open the load compartment oor.

Fuse box 1 is located underneath the load com-

partment oor.

Breakdown assistance

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Breakdown assistance for Your Mercedes GLA SUV Second Generation (2020-2026)

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