Get Breakdown assistance -> Tow-starting or towing away Guide for Mercedes GLA SUV Second Generation (2020-2026)

Vehicles with automatic transmission

Both axles on

the ground

Yes, for a maximum of 50 km

at 50 km/h

Front axle

raised

Yes, for a maximum of 50 km

at 50 km/h

Rear axle

raised

Yes, for a maximum of 50 km

at 50 km/h

4MATIC vehicles

Both axles on

the ground

Yes, for a maximum of 50 km

at 50 km/h

Front axle

raised

Rear axle

raised

Towing with a raised axle: towing should be per-

formed by a towing company.

Overview of permitted towing methods (plug-in

hybrid)

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing with both axles on the ground, use a

tow rope or tow rod. Do not use tow bar systems.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

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Permitted towing methods

Vehicle equipment/towing method

Both axles on the ground Front axle raised Rear axle raised

Plug-in hybrid Yes, for a maximum of 50 km at

50 km/h

Yes, for a maximum of 50 km at

50 km/h

Yes, for a maximum of 50 km at

50 km/h

The steering wheel must be xed in

the centre position with a steering

wheel lock.

In the following situations, only transporting the

vehicle is permitted:

The driver display is not working

The á

Towing not permitted See Own-

er's Manual

message is shown.

Exception: If the vehicle is located in a danger

zone, it can be recovered from the danger zone

despite the display message or the display not

working.

It must not be towed further than 50 m with both

axles on the ground. A towing speed of 10 km/h

must not be exceeded. Beyond these limits, only

transporting is permitted.

Towing the vehicle with both axles on the ground

Observe the notes on the permitted towing

methods.

Make sure that the battery is connected and

charged.

Observe the following points when the battery is

discharged:

The vehicle cannot be started.

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The electric parking brake cannot be released

or applied.

Vehicles with automatic transmission: the

transmission cannot be shied to position i

or j.

Vehicles with automatic transmission: if the

transmission cannot be shied to position i

or if the display does not show anything,

transport the vehicle (/ page 614). A towing

vehicle with liing equipment is required for

vehicle transportation.

NOTE Damage due to towing away at

excessively high speeds or over long dis-

tances

The drivetrain could be damaged when towing

at excessively high speeds or over long distan-

ces.

A towing speed of 50 km/h must not be

exceeded.

A towing distance of 50 km must not be

exceeded.

WARNING Risk of accident when towing a

vehicle which is too heavy

If the vehicle to be tow-started or towed away

is heavier than the permissible gross mass of

your vehicle, the following situations can

occur:

the towing eye may become detached.

the vehicle/trailer combination may

swerve or overturn.

Before tow-starting or towing away,

check if the vehicle to be tow-started or

towed away exceeds the permissible

gross mass.

If a vehicle has to be tow-started or towed away,

its permissible gross mass must not exceed the

permissible gross mass of the towing vehicle.

Information on the permissible gross mass of

the vehicle can be found on the vehicle identi-

cation plate (/ page 756).

Vehicles with automatic transmission: do not

open the driver's door or front-passenger

door; the transmission otherwise automati-

cally shis to position j.

Fit the towing eye (/ page 615).

Fasten the towing device.

NOTE Damage due to incorrect connec-

tion of the tow bar

Only connect the tow rope or tow bar to

the towing eyes.

Deactivate the automatic locking mechanism

(/ page 146).

Do not activate the HOLD function.

Deactivate tow-away protection

(/ page 162).

Deactivate Active Brake Assist (/ page 355).

Vehicles with automatic transmission: shi to

position i.

Release the electric parking brake.

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WARNING Risk of accident due to limited

safety-related functions during the towing

process

Safety-related functions are limited or no lon-

ger available in the following situations:

the vehicle is switched o.

the brake system or power steering system

is malfunctioning.

the energy supply or the on-board electri-

cal system is malfunctioning.

When your vehicle is towed away, signicantly

more eort may be required to steer and

brake than is normally required.

Use a tow bar.

Make sure that the steering wheel can

move freely before towing the vehicle

away.

NOTE Damage due to excessive tractive

power

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Pull away slowly and smoothly.

Loading the vehicle for transport

Plug-in hybrid: transportation of vehicles should

only be carried out by professional recovery com-

panies.

Observe the notes on towing away

(/ page 53).

Connect the towing device to the towing eye

in order to load the vehicle.

You can also attach the tow bar to the trailer

hitch.

Vehicles with automatic transmission: shi the

automatic transmission to position i.

Vehicles with automatic transmission: the

automatic transmission may be locked in posi-

tion j in the event of damage to the electri-

cal system. To shi to i, provide the on-

board electrical system with power

(/ page 49).

Load the vehicle onto the transporter.

Vehicles with automatic transmission: shi the

automatic transmission to position j.

Use the electric parking brake to secure the

vehicle against rolling away.

Only secure the vehicle by the wheels.

Vehicles with adaptive damping adjustment

WARNING Risk of an accident when trans-

porting vehicles with adaptive damping

adjustment

When transporting vehicles with adaptive

damping adjustment, the vehicle/trailer com-

bination may begin to rock and start to skid.

Load the vehicle correctly onto the

transporter.

Secure the vehicle on all four wheels

with suitable tensioning straps.

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NOTE Damage to the vehicle from secur-

ing it incorrectly

Aer loading, the vehicle must be

secured on all four wheels. Otherwise,

the vehicle could be damaged.

A minimum distance of 20 cm upwards

and 10 cm downwards must be kept to

the transport platform.

Secure the vehicle on all four wheels aer

4MATIC vehicles/vehicles with automatic trans-

mission

Make sure that the front and rear axles come

to rest on the same transportation vehicle.

NOTE Damage to the drive train due to

incorrect positioning of the vehicle

Do not position the vehicle above the

connection point of the transport vehi-

cle.

Towing eye storage location

The towing eye is under the load compartment

oor.

Depending on the vehicle version, the towing eye

is in a dierent position in the load compartment.

Fitting and removing the towing eye

Press the mark on the cover 1 inwards and

remove.

Screw in the towing eye clockwise as far as it

will go and tighten.

Vehicles with a trailer hitch: vehicles with a trailer

hitch do not have a rear bracket for the towing

eye. Fasten the tow bar to the trailer hitch.

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Breakdown assistance -> Tow-starting or towing away for Your Mercedes GLA SUV Second Generation (2020-2026)

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