Get MBUX multimedia system -> Telephone Guide for Mercedes GLA SUV Second Generation (2020-2026)

Receiving notications aer passing a border

crossing

Switch on National border alert .

A message is shown if video is being recorded

and the vehicle passes a border.

This function is not available in all countries.

Starting automatic video recording

Select Automatic loop recording.

Switch on Automatic loop recording.

When the vehicle is started, video recording

starts automatically.

This function is not available in all countries.

Telephone

Telephony

▌Notes on telephony

WARNING Risk of distraction from operat-

ing integrated communication equipment

while the vehicle is in motion

If you operate communication equipment inte-

grated in the vehicle when driving, you could

be distracted from the trac situation. This

could also cause you to lose control of the

vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

WARNING Risk of accident from operating

mobile communication equipment while

the vehicle is in motion

Mobile communication devices distract the

driver from the trac situation. This can also

cause the driver to lose control of the vehicle.

As a driver, only operate mobile commu-

nication devices when the vehicle is sta-

tionary.

As a vehicle occupant, use mobile com-

munication devices only in the designa-

ted area, e.g. in the rear passenger com-

partment.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system and mobile com-

munication equipment in the vehicle.

WARNING Risk of injury due to objects

being stowed incorrectly

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown around

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MBUX multimedia system

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and hit vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone receptacles cannot always retain all

objects within.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

Always stow objects so that they cannot

be thrown around in such situations.

Always make sure that objects do not

protrude from stowage spaces, luggage

nets or stowage nets.

Close the lockable stowage spaces

before starting a journey.

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the boot/load compartment.

Observe the additional information on stowing

mobile communications devices correctly:

Loading the vehicle (/ page 186)

Stowing and securing the mobile phone

(/ page 209)

Further information can be obtained from a

Mercedes-Benz service centre or at:

www.

▌Telephone menu overview

Bluetooth

device name of the currently con-

nected mobile phone/of the mobile phone

Bluetooth

device name of the other currently

connected mobile phone/of the mobile

phone

Signal strength of the mobile phone network

Battery status of the connected mobile phone

Options

Messages

Calls up devices

Numerical pad

Starts contact search

Bluetooth

prole overview

Bluetooth

prole of

the mobile phone

Function

PBAP (

Phone Book

Access Prole)

Contacts are automat-

ically displayed in the

multimedia system

MAP (Message Access

Prole)

Message functions

can be used

HFP (Hands Free

Prole)

Wireless telephony is

available

▌Telephony operating modes overview

Depending on your equipment, the following tel-

ephony operating modes are available:

A mobile phone is connected to the multime-

dia system via Bluetooth

(/ page 516).

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Two mobile phones are connected with the

multimedia system via Bluetooth

(two phone

mode) (/ page 517).

You can use all the functions of the multi-

media system with both mobile phones.

Irrespective of this, Bluetooth

audio func-

tionality can by used with any mobile phone

(/ page 562).

▌Information on telephony

The following situations can lead to the call being

disconnected while the vehicle is in motion:

There is insucient network coverage in the

area

You move from one transmission/reception

station to another and no communication

channels are free

The SIM card used is not compatible with the

network available

A mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

The multimedia system supports calls in HD

Voice

for improved speech quality. A require-

ment for this is that the mobile phone and the

mobile phone network provider of the person you

are calling support HD Voice

Depending on the quality of the connection, the

voice quality may uctuate.

▌Connecting a mobile phone

Requirements

Bluetooth

is activated on the mobile phone

(see the manufacturer's Owner's Manual).

Bluetooth

is activated on the multimedia sys-

tem (/ page 455).

Multimedia system:

Phone

Devices

Searching for a mobile phone

Select Connect new device.

Authorising a mobile phone

Select a mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

If the codes match: conrm the code on the

mobile phone.

For older mobile phone models, enter a 1 to

16-digit number code on the mobile phone

and on the multimedia system for authorisa-

tion.

Up to 15 mobile phones can be authorised on

the multimedia system.

Authorised mobile phones are reconnected

automatically.

The connected mobile phone can also be

used as Bluetooth

audio equipment

(/ page 562).

You can watch an animation on this topic via the

following link:

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▌Connecting a second mobile phone (two phone

mode)

Requirements

At least one mobile phone is already connec-

ted to the multimedia system via Bluetooth

Multimedia system:

Phone

Devices

Select Connect new device.

Select the mobile phone.

In some cases, if the query appears, conrm

the selection of the mobile phone pair with the

Device name 1 + Device name 2 option.

The selected mobile phone is connected to

the multimedia system.

▌Interchanging mobile phones (two phone mode)

Multimedia system:

Phone

Both mobile phones are shown individually in sep-

arate tabs.

Select the tab with the desired mobile phone.

Selecting the tab of a specic mobile phone

displays the associated telephone contents.

Selecting the other tab switches the view to

the other telephone.

The submenus in the telephone menu (e.g.

contacts, call lists, messages) relate to the

currently selected mobile phone with the

exception of the telephone settings. In the

telephone settings, settings can be made for

both mobile phones.

▌Changing the function of a mobile phone

Multimedia system:

Phone

Devices

Activating a function

Select a grey symbol in the line of a mobile

phone.

The corresponding function is activated.

Deactivating a function

One function is active: select the coloured

symbol in the line of a mobile phone.

The mobile phone is disconnected from the

multimedia system.

Several functions are active: de-select an

active function in the line of one of the mobile

phones.

The corresponding function is deactivated.

▌Replacing mobile phones

Multimedia system:

Phone

Devices

No authorised mobile phone available:

Select Connect new device.

Select a mobile phone.

Newly authorised mobile phone: conrm the

numerical code on the mobile phone.

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Using in single telephone mode

Select Device name.

A newly authorised mobile phone is connected

in single telephone mode.

If the mobile phone has already been author-

ised and connected in single telephone mode,

it is connected again in single telephone

mode.

If a mobile phone is already authorised and

has been connected in two phone mode with

another mobile phone, a query may come,

whether the mobile phone should in future be

operated in single telephone mode or connec-

ted with another mobile phone in two phone

mode.

If required, conrm the query about operating

mode (single telephone or two phone mode)

by conrming the Device name option.

Using in two phone mode

Select Device name 1 + Device name 2.

A newly authorised mobile phone is connected

with the selected mobile phone in two phone

mode.

If the mobile phone has already been author-

ised and connected in single telephone mode,

it will be connected in future with the selected

mobile phone in two phone mode.

If the mobile phone was previously connected

with another mobile phone, this connection is

cancelled.

▌Disconnecting or deleting a mobile phone

Multimedia system:

Phone

Devices

Disconnecting a mobile phone

Select Disconnect.

If applicable, the mobile phone will be auto-

matically reconnected when the vehicle is next

started.

Deleting a mobile phone

Select Devices.

Select Ä in the line of the mobile phone.

Select Delete device.

The mobile phone is deleted from the system.

▌Using a mobile phone with near-eld communi-

cation (NFC)

Requirements

NFC is activated on the mobile phone (see the

manufacturer's operating instructions)

The mobile phone's screen is switched on and

unlocked (see the manufacturer's operating

instructions)

Connecting a mobile phone

Hold the NFC interface of the mobile phone

(see manufacturer's operating instructions) on

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MBUX multimedia system

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mat 1 or place the mobile phone on mat 1

with the display facing upwards.

Follow the additional prompts on the media

display to connect the mobile phone. Connect

the mobile phone in single telephone mode

(/ page 516). Connect the mobile phone in

two phone mode (/ page 517).

Replacing a mobile phone

Hold the NFC interface of the mobile phone

(see the manufacturer's operating instruc-

tions) against NFC interface 1 in the front

stowage compartment.

Follow the additional prompts on the media

display to replace the mobile phone in single

or two phone mode (/ page 517).

If required, conrm the prompts on your

mobile phone (see the manufacturer's operat-

ing instructions).

If your mobile phone supports wireless charg-

ing, it can be charged on the mat

(/ page 209).

If the mobile phone is not charging, switch o

NFC on the mobile phone (see the manufac-

turer's operating instructions).

Further information can be found at:

www.

▌Setting the reception and transmission volume

Requirements:

A mobile phone is connected (/ page 516).

Multimedia system:

Phone

Devices

This function ensures optimal language quality.

Please note that the respective mobile phone

must be selected for adjustment of the recep-

tion and transmission volume.

Select Ä in the line of the mobile phone.

Select Volume.

Set the reception and transmission volume

using Reception volume and Transmission

volume

Further information on the recommended recep-

tion and transmission volume:

www.

▌Setting the ringtone

Multimedia system:

Phone

Ringtones

Set the ringtone.

If the mobile phone supports the transfer of

the ringtone, you will hear the ringtone of the

mobile phone instead of that of the vehicle

audio system.

▌Starting or stopping mobile phone voice recog-

nition

Requirements

At least one mobile phone is connected to the

multimedia system (/ page 516).

The tab with the mobile phone for which voice

recognition should be started is selected

(/ page 517).

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Starting mobile phone voice recognition

Press and hold the £ button on the multi-

function steering wheel for more than one

second.

Voice recognition is started for the currently

selected mobile phone.

Stopping mobile phone voice recognition

Press the 8 or ~ button on the multi-

function steering wheel.

If a mobile phone is connected via Smart-

phone Integration, the voice recognition of

this mobile phone is always started or stop-

ped.

▌Note about contact suggestions

The multimedia system can show contact sugges-

tions based on frequently used contacts, outgoing

calls and text messages. For this, the Allow con-

tact suggestions

option must be switched on

(/ page 458).

When you open the call list or the message menu,

contacts which you can call or write to will be sug-

gested to you. Suggestions will be shown in the

Suggestionstab.

The multimedia system does not use the con-

tent of messages for suggestions.

▌Selecting options for contact suggestions

Requirements

The

Allow contact suggestions option is

switched on (/ page 458).

The multimedia system has gathered sucient

data in order to show contact suggestions.

Multimedia system:

Phone

Select Call list or Contacts.

Select Suggestions.

Select Ä in the line of the suggested con-

tact.

The following option is available for selection:

Do not suggest now

Calls

▌Telephone operation

Multimedia system:

Phone

Making a call by entering numbers

Select _.

Enter a number.

Select R.

The call is made.

Accepting a call

Select R Accept .

Rejecting a call

Select k Reject .

Answering a call with a message

Select s Answer w SMS.

Ending a call

Select k.

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Putting a call on In-Car Oce's to-do list

Select À Put call on In-Car Office's to-do

list

▌Activating functions during a call

The following functions are available during a call:

End call

Micro. off

Keypad (show to send DTMF tones)

Add call

Hands-free

Transfer the call, e.g. to Front, Rear or All

seats

Private mode

Transfer the call to the telephone or head-

phones, for example.

Select a function.

Observe that the functions and symbols can

vary depending on the vehicle equipment.

▌Conducting calls with several participants

Requirements

There is an active call (/ page 520).

Another call is being made.

Switching between calls

Select the contact.

The selected call is active. The other call is on

hold.

Activating a call on hold

Select the contact of the call on hold.

Conducting a conference call

Select Â Conference.

The new participant is included in the confer-

ence call.

Ending an active call

Select k End call.

On some mobile phones, the call on hold is

activated as soon as the active call is ended.

▌Accepting or rejecting a waiting call

Requirements

There is an active call (/ page 520).

If you receive a call while already in a call, a mes-

sage is displayed.

Depending on the mobile phone and mobile

phone network provider you will hear a call wait-

ing signal.

Alternatively, in two phone mode you will hear an

acoustic signal when the call goes through to the

other (not yet active) mobile phone.

Select R Accept.

The incoming call is active.

If only one mobile phone is connected with

the multimedia system, the previous call will

be put on hold.

If during a call you accept a call with the other

mobile phone when in two phone mode then

the existing call is ended.

Select Answer w SMS.

The incoming call is not accepted.

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You answer with a message.

Select k Reject.

The function and the behaviour depend on

your mobile phone network provider as well

as on the mobile phone (see the manufactur-

er's operating instructions).

▌Using the international dialling code

Multimedia system:

Phone

Press and "0" until a "+" appears in the selec-

tion eld.

Enter the numbers of the country code,

regional code and the telephone number.

Select R.

The call is made.

Contacts

▌Information about the contacts menu

The contacts menu contains all contacts from

existing data sources, e.g. mobile phone or data

storage medium.

Depending on the data source, it is possible to

save/load the following number of contacts:

Permanently saved contacts: 3,000 entries

Contacts loaded from the mobile phone:

5,000 entries per mobile phone

From the contacts menu, you can perform the fol-

lowing actions:

Make a call, for example call a contact

(/ page 523)

Navigation (/ page 478)

Compose messages (/ page 525)

Additional options (/ page 523)

Mobile phone contacts are automatically dis-

played when a mobile phone is connected to the

multimedia system (/ page 516).

Downloading mobile phone favourite contacts

If the mobile phone supports the function, the

favourites of the mobile phone are automatically

loaded and appear in the overview of the phone

menu.

▌Calling up contacts

Multimedia system:

Phone

Contacts

The following options can be used to search for

contacts:

Searching by initials

Searching by name

Searching by phone number

Enter characters into the search eld.

Select the contact.

A contact can contain the following details:

Phone numbers

Navigation addresses

Internet address

Email addresses

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Relationship (if set)

▌Managing the format of a contact's name

Multimedia system:

Phone

Select Contacts.

Select Name format.

Select an option.

▌Overview of importing contacts

Importing contacts into the contacts menu

Source Requirements

° USB device The USB device is

connected with the

USB port.

Mobile phone A mobile phone is

connected to the mul-

timedia system via

Bluetooth

Contacts are availa-

ble.

Note that the imported contacts remain in the

vehicle and can be accessed at any time

regardless of the connected mobile phones.

▌Importing contacts into the contacts menu

Multimedia system:

Phone

Contacts

Import contacts

Select a mobile phone <device name>, from

which the contacts should be imported.

Select an option.

▌Saving a mobile phone contact

Multimedia system:

Phone

Contacts

Select r in the line of the mobile phone

contact.

Select Ä.

Select Save.

Select Yes.

The contact saved in the multimedia system is

identied by the MBUX symbol.

▌Calling a contact

Multimedia system:

Phone

Contacts

Select ª Search contacts.

Enter characters into the search eld.

Select the contact.

Select the telephone number.

The number is dialled.

▌Selecting further options in the contacts menu

Multimedia system:

Phone

Contacts

Select r in the line of the contact.

Select Ä.

Select an option.

▌Deleting contacts

Requirements

The contacts are saved in the vehicle.

To delete an individual contact, this has been

imported manually into the vehicle.

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Multimedia system:

Phone

Deleting all contacts

Select Z.

Select Contacts.

Select Delete all MBUX contacts.

Select an option.

Deleting a contact

Select Contacts.

Select r in the line of the contact.

Select Ä.

Select Delete contact.

Select Yes.

Call list

▌Overview of the call list

Depending on whether your mobile phone sup-

ports the PBAP Bluetooth

prole or not, this can

have dierent eects on the presentation and

functions of the call list.

If the PBAP Bluetooth

prole is supported, the

eects are as follows:

The call lists from the mobile phone are dis-

played in the multimedia system.

When connecting the mobile phone, you may

have to conrm the connection for the PBAP

Bluetooth

prole.

If the PBAP Bluetooth

prole is not supported,

the eects are as follows:

The multimedia system generates a call list

independently as soon as calls are made in

the vehicle.

The call list is not synchronised with the call

lists in the mobile phone.

▌Making a call from the call list

Multimedia system:

Phone

Select ª Call list.

Select an entry.

The call is made.

▌Selecting additional options in the call list

Multimedia system:

Phone

Select ª Call list.

For contacts that are in the address book:

select options.

The contact details are called up.

For contacts where only one number is shown

(not in the address book): select ç.

▌Deleting the call list

Multimedia system:

Phone

Devices

Select Delete call list.

Select Yes.

This function is only available if your mobile

does not support the PBAP Bluetooth

prole.

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Text messages

▌Overview of message functions

In the message menu you can receive text mes-

sages and create and send them with the help of

the MBUX voice assistant.

If the connected mobile phone supports the Blue-

tooth

MAP prole, the message functions can be

used on the multimedia system.

You can obtain further information about settings

and supported functions of Bluetooth

-capable

mobile phones at a Mercedes-Benz service centre

or at: .

Some mobile phones require further settings aer

being connected to the multimedia system to acti-

vate the messaging functionality (see manufactur-

er's operating instructions).

▌Setting message displays

Multimedia system:

Phone

Devices

Select Message display.

Select On or Off.

▌Reading messages

Multimedia system:

Phone

Using the read-aloud function

A message list is shown.

To read aloud, select the ¬ symbol at a

conversation.

The message is read aloud.

▌Creating and sending a new message

Requirements

There is an Internet connection.

At least one mobile phone with reception is

connected.

If applicable, the message function must be

activated on the mobile phone.

Multimedia system:

Phone

Using the MBUX voice assistant, speak the

voice command Send a message to, and

name the desired contact (/ page 423).

Dictating text

Say the message.

You are guided by the voice dialogue.

▌Replying to a message in the messaging history

Multimedia system:

Phone

A message list is shown.

Select r next to a contact.

The messaging history with this contact is

shown. You will be guided through the steps

with the help of a voice dialogue.

Say the message.

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▌Forwarding messages

Multimedia system:

Phone

A message list is shown.

Speak the voice command Forward message.

You are guided by the voice dialogue.

▌Calling a message sender

Multimedia system:

Phone

A message list is shown.

Select r next to a contact.

The messaging history with this contact is

shown.

Select Ä.

Select Call.

▌Using telephone numbers, URLs or email

addresses from a text message

Requirements

An Internet connection is available to call up a

URL.

Multimedia system:

Phone

A message list is shown.

Select r next to a contact.

The messaging history with this contact is

shown.

Select a telephone number or a URL in the

message.

If a URL is selected the web browser opens.

If a telephone number is selected the following

options are available:

Call

New message

If In-Car Oce and the email function are

available: select an email address.

In-Car Oce opens.

The availability of In-Car Oce is country-

dependent.

Select an option.

▌Deleting a message

Multimedia system:

Phone

A message list is shown.

Select a contact.

Press and hold on a message.

To delete the message: select Delete.

In-Car Oce

▌In-Car Oce functions

Using In-Car Oce, you can connect your online

services to the multimedia system.

The following functions are available:

Calendar

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Showing appointments and triggering actions,

e.g. reading aloud, placing a call, navigating

E-mail

Reading, reading aloud, creating, answering

and forwarding e-mails

Tasks and calls

Managing tasks and pre-booked calls

Voice input

Creating appointments/reminders and tasks

Alternatively, you can record text contents via

the MBUX voice assistant or via the dictation

function.

Further information on the MBUX Voice Assis-

tant (/ page 424).

Please note that certain functions are only

available when the vehicle is stationary.

▌Calling up In-Car Oce

Requirements:

You have a Mercedes me user account.

The In-Car Oce service is activated in your

Mercedes me user account.

You have a user account with an online

service, for example Oce 365 or Gmail.

In this way, appointments, e-mails and tasks

can be synchronised and facilitated.

Multimedia system:

Apps

Select In-Car Office.

Individual functions from In-Car Oce can be

called up.

Linking a user account

Select the desired online service.

Scan the QR code.

Follow the instructions on the device.

▌Selecting calendar functions in In-Car Oce

Multimedia system:

Apps

In-Car Office

Calendar

Select an appointment.

The following functions are available:

Read aloud

Call

Navigate

Delete

Select a function.

Functions are available if corresponding

appointment information is saved.

Examples of this are:

If a telephone number has been saved for

the appointment,

Call is available.

If a navigable address has been saved in

the Online Account for the appointment,

Navigate is available.

▌Selecting functions of Tasks & Calls in "In-Car

Oce"

Multimedia system:

Apps

In-Car Office

Tasks & calls

Select a function for an entry.

The following functions are available:

Reading aloud .

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Placing a call R

This task function requires a telephone num-

ber.

Marking as completed O

In the current edit, an entry that has been

marked as completed can be marked as open

again by removing the tick.

Deleting E

Displaying details r

▌Marking an entry as completed in Tasks & Calls

Multimedia system:

Apps

In-Car Office

Tasks & calls

Select Tasks & calls.

An overview appears.

Select O.

▌Reading and managing e-mails

Multimedia system:

Apps

In-Car Office

E-mail

Select an e-mail.

The e-mail is opened.

Additional functions are available:

. Reading e-mails

e Answering e-mails (/ page 528)

¥ Forwarding e-mails (/ page 528)

E Deleting e-mails

▌Creating new e-mails

Multimedia system:

Apps

In-Car Office

E-mail

Select W Create e-mail .

Select f.

Enter an e-mail address directly via the key-

board.

Select an e-mail address from the contacts.

Contacts can be used from the contacts

menu or from linked online services such as

Oce 365 or Gmail. Further information

about the contacts menu (/ page 522).

Please note that e-mails can only be written

when the vehicle is stationary.

Enter the subject and text of the e-mail in the

corresponding elds with the keypad.

Select Send.

▌Answering e-mails

Multimedia system:

Apps

In-Car Office

E-mail

Select an e-mail.

Select Reply.

Enter the e-mail text in the corresponding eld

using the keypad.

Select Send.

Please note that e-mails can only be written

when the vehicle is stationary.

▌Forwarding e-mails

Multimedia system:

Apps

In-Car Office

E-mail

Select an e-mail.

Select Forward.

To forward with attachment: select Forward

with attachment.

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Contacts can be used from the contacts

menu or from linked online services such as

Oce 365 or Gmail. Further information

about the contacts menu (/ page 522).

Forwarding with an attachment is only possi-

ble if an attachment is available.

To forward without attachment: select

Forward without attachment.

Enter the e-mail text in the corresponding eld

using the keypad.

Select Send.

▌Operating In-Car Oce using the MBUX Voice

Assistant and dictation function

Multimedia system:

Apps

In-Car Office

E-mail

Operating In-Car Oce using the dictation func-

tion

The dictation function allows you to dictate text

content, such as the subject or text of an e-mail,

instead of typing the content using the keyboard.

The dictation function is not available every-

where with the full range of functions. For the

rst-time activation of the function it may be

necessary to accept the Mercedes me con-

nect terms of use in your Mercedes me user

account.

The following is an example of how you can dic-

tate the subject and text of an e-mail.

Select W Create e-mail .

Add recipients using f.

Select p.

The dictation function is started.

Dictate the subject and text of the e-mail.

Aer the voice input has been processed, it is

shown as text.

Select Send.

Operating In-Car Oce using the MBUX Voice

Assistant

With the voice control of the MBUX Voice Assis-

tant you can operate various functions of In-Car

Oce and speak in text contents.

Further information on operating the MBUX

Voice Assistant (/ page 423).

The following are examples of some voice com-

mands that you can use to operate In-Car Oce.

To write new e-mail: say the voice command I

want to send an e-mail to John Doe.

You are guided by the dialogue.

To reply to an e-mail: say the voice command

Reply to e-mail.

You are guided by the dialogue.

To forward an e-mail: say the voice command

Forward e-mail.

Dictate the text of the e-mail.

To show tasks: say the voice command Show

my tasks.

The tasks are shown.

To create a calendar entry: say the voice com-

mand Create a calendar entry tomorrow at 9

a.m..

You are guided by the dialogue.

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Apple CarPlay

▌Overview of Apple CarPlay

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

iPhone

functions can be used via the multimedia

system using Apple CarPlay

. They are operated

using the touchscreen, Touch Control or Siri

voice control. You can activate voice control by

pressing and holding the £ button on the mul-

tifunction steering wheel.

By briey pressing the £ button on the

multifunction steering wheel you can continue

to operate the multimedia system using the

MBUX Voice Assistant (/ page 423).

Only one iPhone

at a time can be connected via

Apple CarPlay

with the multimedia system.

Also for use of Apple CarPlay

with two phone

mode, only one additional mobile phone can be

connected using Bluetooth

with the multimedia

system.

As access to the iPhone

is restricted by MBUX

when an Apple CarPlay

session is active, not all

MBUX functions (e.g. dialling from the address

book) can be fully provided for the connected

device. In this case use Apple CarPlay

The full range of functions for Apple CarPlay

only available with an Internet connection.

The availability of Apple CarPlay

may vary

according to the country.

The service provider is responsible for this appli-

cation and the services and content connected to

it.

Apple CarPlay

is a registered trademark of Apple

Inc.

You can watch an animation on this topic via the

following link:

▌Information on Apple CarPlay

The Apple CarPlay

symbol in the status line

switches within Apple CarPlay

to the last active

display.

If route guidance is active on the multimedia sys-

tem, it is closed when route guidance is started

on the mobile phone.

▌Connecting an iPhone

via Apple CarPlay

(wired)

Requirements:

The current version of your device's operating

system is being used (see the manufacturer's

operating instructions).

530

MBUX multimedia system

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For safety reasons, the rst activation of

Apple CarPlay

on the multimedia system

must be carried out when the vehicle is sta-

tionary and the parking brake applied.

Connect the iPhone

to a USB port on the

multimedia system using a suitable cable

(/ page 562).

When the application is connected for the rst

time, a message about data protection regula-

tions appears.

Select Accept & start if the application should

be started.

Open the device manager (/ page 517).

Start Apple CarPlay

using the relevant sym-

bol next to the device name.

If applicable, a message about data protection

regulations appears.

If required conrm the use of Apple CarPlay

on your iPhone

Exiting Apple CarPlay

Select ©.

Press the © button on the multifunction

steering wheel (MBUX multimedia system).

If Apple CarPlay

was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background when reconnec-

ted. You can call up Apple CarPlay

using the

Apple CarPlay

symbol in the status line.

▌Connecting an iPhone

via Apple CarPlay

(wireless)

Requirements

The current version of your device's operating

system is being used (see the manufacturer's

operating instructions).

Bluetooth

is activated on the device (see the

manufacturer's operating instructions).

The device is "visible" for other devices.

For safety reasons, the rst activation of

Apple CarPlay

on the multimedia system

must be carried out when the vehicle is sta-

tionary and the parking brake applied.

Multimedia system:

Phone

Devices

Connect the mobile phone using Bluetooth

(/ page 516).

When the application is connected for the rst

time, a message about data protection regula-

tions appears.

Select OK, start Apple CarPlay if the applica-

tion should be started.

If required conrm the use of Apple CarPlay

on your iPhone

It is possible at any time to switch between

connection via Bluetooth

or Apple CarPlay

(wireless) in the device list.

If you have already connected a mobile phone

via Bluetooth

, you can connect another

iPhone

via Bluetooth

to use Apple CarPlay

via the device manager.

Exiting Apple CarPlay

Select ©.

MBUX multimedia system

531

F247 0074 02

Press the © button on the Touch Control

(MBUX multimedia system).

If Apple CarPlay

was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background when reconnec-

ted. You can call up Apple CarPlay

using the

Apple CarPlay

symbol in the status line.

▌Calling up Apple CarPlay

sound settings

Multimedia system:

Settings

System

Audio

Select the sound settings.

▌Ending Apple CarPlay

Select the Apple CarPlay

symbol in the

device manager (telephone, media) that is

next to the device name of the iPhone

Select the Apple CarPlay

symbol in the

device manager in the telephone or media

applications if Apple CarPlay

should be

restarted.

If Apple CarPlay

was not displayed in the

foreground before disconnecting, the applica-

tion starts in the background the next time it

is started automatically. You can call up Apple

CarPlay

using the relevant symbol in the sta-

tus line.

Android Auto

▌Android Auto overview

WARNING Risk of distraction from infor-

mation systems and communications

equipment

If you operate information systems and com-

munication devices integrated in the vehicle

when driving, you could be distracted from the

trac situation. This could also cause you to

lose control of the vehicle.

Only operate this equipment when the

trac situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and trac conditions and operate the

equipment with the vehicle stationary.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Mobile phone functions can be used with Android

Auto using the Android operating system on the

multimedia system. They are operated using the

touchscreen, Touch Control or voice control. You

can activate the voice control system by pressing

and holding the £ button on the multifunction

steering wheel.

By briey pressing the £ button on the

multifunction steering wheel you can continue

to operate the multimedia system using the

MBUX Voice Assistant (/ page 423).

Only one mobile phone at a time can be connec-

ted via Android Auto with the multimedia system.

Also for use of Android Auto with two phone

mode, only one additional mobile phone can be

connected using Bluetooth

with the multimedia

system.

The full range of functions for Android Auto is only

possible with an Internet connection.

The availability of Android Auto and Android Auto

apps may vary according to the country.

532

MBUX multimedia system

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For safety reasons, the rst activation of

Android Auto on the multimedia system must

be carried out when the vehicle is stationary

with the parking brake.

The Android Auto function (wireless) is not

available in all countries.

Multimedia system:

Phone

Devices

Connect the mobile phone using Bluetooth

(/ page 516).

Depending on the device conguration, the

query whether Android Auto should be started

may appear aer connecting the mobile

phone via Bluetooth

. In this case, the query

must be answered with

Yes.

Select Start Android Auto.

When the application is connected for the rst

time, a message about data protection regula-

tions appears.

Select Accept & start.

It is possible at any time to switch between

connection via Bluetooth

or Android Auto

(wireless) in the device list.

If you have already connected a mobile phone

via Bluetooth

, you can connect another

mobile phone via Bluetooth

to use Android

Auto via the device manager.

Exiting Android Auto

Select ©.

Press the © button on the Touch Control

(MBUX multimedia system).

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background when reconnected.

You can call up Android Auto using the

Android Auto symbol in the status line.

▌Calling up the Android Auto sound settings

Multimedia system:

Settings

System

Audio

Select the sound settings.

▌Ending Android Auto

Select the Android Auto symbol in the device

manager (telephone, media) that is next to the

device name of the mobile phone.

Select the Android Auto symbol in the device

manager if Android Auto should be restarted.

If Android Auto was not displayed in the fore-

ground before disconnecting, the application

starts in the background the next time it is

started automatically. You can call up Android

Auto using the Android Auto symbol in the

status line.

Transferred vehicle data with Android Auto and

Apple CarPlay

▌Overview of transferred vehicle data

When using Smartphone Integration, certain vehi-

cle data is transferred to the mobile phone. This

enables you to get the best out of selected mobile

phone services. Vehicle data is not directly acces-

sible.

The following system information is transmitted:

Soware release of the multimedia system

System ID (anonymised)

534

MBUX multimedia system

F247 0074 02

The transfer of this data is used to optimise com-

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identier is randomly gen-

erated.

This has no connection to the vehicle identica-

tion number (VIN) and is deleted when the multi-

media system is reset (/ page 461).

The following driving status data is transmitted:

Transmission position engaged

Distinction between parked, standstill, rolling

and driving

Day/night mode of the driver display

Drive type

The transfer of this data is used to alter how con-

tent is displayed to correspond to the driving sit-

uation.

The following position data is transmitted:

Coordinates

Speed

Compass direction

Acceleration direction

This data is used by the mobile phone to improve

the accuracy of the navigation (e.g. for continuity

in a tunnel).

Mercedes me calls

▌Making a call via the overhead control panel

Mercedes me calls are not possible in every

country. Find out at a Mercedes-Benz service

centre if these functions are available in your

country.

me button for service or information calls

SOS button cover

SOS button (emergency call system)

Making a Mercedes me call

Press me button 1.

MBUX multimedia system

535

F247 0074 02

Making an emergency call

To open the cover of SOS button 2 , press it

briey.

Press and hold SOS button 3 for at least one

second.

If a Mercedes me call is active, an emergency call

can still be triggered. This has priority over all

other active calls.

▌Information about the Mercedes me call using

the me button

A call to the Mercedes-Benz Customer Centre has

been initiated via the me button in the overhead

control panel or the multimedia system

(/ page 535).

Using the voice dialogue system you access the

desired service:

Accident and Breakdown Management

Mercedes-Benz Customer Centre for general

information about the vehicle

You can nd information on the following topics:

Activation of Mercedes me connect

Operating the vehicle

Nearest Mercedes-Benz service centre

Other products and services from Mercedes-

Benz

Data is transferred during the connection to the

Mercedes-Benz Customer Centre (/ page 538).

▌Calling the Mercedes-Benz Customer Centre

using the multimedia system

Requirements

Access to a GSM network is available.

The contract partner's GSM network coverage

is available in the respective region.

The vehicle must be switched on so that vehi-

cle data can be transferred automatically.

Multimedia system:

Phone

Call Mercedes me connect.

Aer conrmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the display.

Then you can select a service and be connected

to a specialist at the Mercedes-Benz Customer

Centre.

▌Calling the Mercedes-Benz Customer Centre

aer automatic accident or breakdown detection

Requirements:

The vehicle has detected an accident or break-

down situation (/ page 319).

The vehicle is stationary.

The hazard warning lights are switched on.

This function is not available in all countries.

The vehicle can detect accident or breakdown sit-

uations under certain circumstances.

Requirements for collision detection in the con-

text of accident recovery:

The vehicle is equipped with an anti-the

alarm system (ATA) (code 551).

The vehicle is equipped with the interior pro-

tection (code 882).

The vehicle is equipped with the Anti-The

Protection Package (code P54).

536

MBUX multimedia system

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The collision detection service with the noti-

cation has been activated on Mercedes me

connect.

If a collision is detected when the tow-away pro-

tection is primed on a locked vehicle, you will

receive a notication in the multimedia system

when you switch the vehicle on.

The message informs you about the potentially

aected area of the vehicle and the strength of

the collision.

In the event an accident or breakdown is detec-

ted, the emergency guide shows safety notes in

the multimedia system display. This may take a

few seconds.

The availability of collision detection depends

on the vehicle.

Aer quitting the emergency guide display on the

multimedia system, a prompt appears asking

whether you would like to get support from the

Mercedes-Benz Customer Centre.

Select Call.

Aer your agreement, or if the Mercedes

me connect service "Accident and Break-

down Management" is active, the vehicle

data is transferred automatically

(/ page 540).

The Mercedes-Benz Customer Centre

takes your call and organises the break-

down and accident assistance.

You may be charged for these services.

Depending on the severity of the accident, an

automatic emergency call can be initiated.

This has priority over all other active calls

(/ page 545).

In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear aer a delay in the event

of a breakdown. If you are already in contact

with the Mercedes-Benz Customer Centre or

have already received support, this prompt

can be ignored or declined.

If you answer the prompt for support from the

Mercedes-Benz Customer Centre with Call

later

, the message will be hidden and appear

again later.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be conrmed or declined. Aer being

declined, this will not be shown again.

▌Arranging a service appointment via a

Mercedes me call

If you have activated the maintenance manage-

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Centre. You will then receive individual recom-

mendations regarding the maintenance of your

vehicle.

Regardless of whether you have consented to the

maintenance management service, the multime-

dia system reminds you aer a certain amount of

time that a service is due. A prompt appears ask-

ing if you would like to make an appointment.

To arrange a service appointment: select Call.

Aer your consent, the vehicle data is trans-

ferred and the Mercedes-Benz customer

centre takes your preferred appointment date.

The information is then sent to your desired

service outlet.

This will contact you to conrm the appoint-

ment and if necessary consult about the

details.

MBUX multimedia system

537

F247 0074 02

If you select Call later aer the service mes-

sage appears, the message is hidden and

reappears at a later time.

▌Giving consent to data transfer during a

Mercedes me call

Requirements

There is an active Mercedes me call via the

multimedia system or the me button in the

overhead control panel (/ page 535).

The prompt to conrm data transfer does not

appear in all countries.

If the Accident and Breakdown Management serv-

ices are not activated on Mercedes me, the

you want to transfer your vehicle data and the

vehicle's position to the Mercedes-Benz Cus-

tomer Centre to improve the processing of your

request?

message is shown.

The exact phrase may dier depending on the

multimedia system installed.

Select Yes.

The relevant vehicle data is sent automati-

cally (/ page 538).

Select No and conrm.

Only call control data is transmitted

(/ page 538).

More information on Mercedes me:

www.

▌Data transferred during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an ecient service.

The following requirements must be fullled for

the transfer of the data:

The vehicle is switched on.

The required data transfer technology is sup-

ported by the mobile phone network provider.

The quality of the mobile connection is su-

cient.

Multi-stage transfer depends on the following fac-

tors:

Reason for the initiation of the call

The available mobile phone transmission tech-

nology

The activated Mercedes me connect services

The service selected in the voice control sys-

tem

A prompt for consent to the data transfer only

occurs if the corresponding Mercedes me

connect service is not activated.

The scope of the data transmitted depends on

the vehicle model and vehicle equipment. For

technical reasons, not all data is available at

all times.

Data transfer if Mercedes me connect services

are not activated

If no Mercedes me connect services are activated

and the data protection prompt has been con-

rmed the following data is transmitted:

Vehicle identication number

Time of the call

Reason for the initiation of the call

Conrmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

538

MBUX multimedia system

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Telephone number of the communication plat-

form installed in the vehicle

If a call is made for a service appointment via the

service reminder, the following data is also trans-

mitted:

Current mileage and maintenance data

If a call is made aer automatic accident or break-

down detection using the multimedia system, the

following data is also transmitted:

Current mileage and maintenance data

Current vehicle location

If Accident and Breakdown Management is called

via the voice control system and no service has

been activated, but the data protection query has

been conrmed, the following data can also be

called up from the vehicle by the Mercedes-Benz

Customer Centre:

Current vehicle location

If the data protection prompt has been rejected,

the following data is transmitted to enable targe-

ted advice and an ecient service:

Reason for the initiation of the call

Rejection of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication plat-

form installed in the vehicle

Data transfer if Mercedes me connect services

are activated

Only if the respective service is activated will

additional incident-specic data be transmitted in

the second stage to enable an optimal service.

An overview of the data transferred is contained

in the data protection information for the

Mercedes me connect services. You can nd

these in your Mercedes me user account.

Data processing

The data transmitted within the scope of the call

is deleted from the processing system aer the

call is nished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specic data is processed and stored

in the Mercedes-Benz Customer Centre and, if

required to process the incident, forwarded to the

service partner authorised by the Mercedes-Benz

Customer Centre. Take note of the data protec-

tion information on the Mercedes me Internet

page . or in the recor-

ded message immediately aer calling the

Mercedes-Benz Customer Centre.

The recorded message is not available in

every country.

Mercedes me connect

▌Information on Mercedes me connect

Mercedes me connect or individual Mercedes

me connect services are not available in every

country. Find out at a Mercedes-Benz service

centre if these functions are available in your

country.

Mercedes me connect consists of multiple serv-

ices.

MBUX multimedia system

539

F247 0074 02

You can use the following services via the multi-

media system and the overhead control panel, for

example:

Accident and Breakdown Management (me

button or situation-dependent display in the

multimedia system)

Mercedes-Benz Emergency Call System (auto-

matic emergency call and SOS button)

The Mercedes me connect Accident and Break-

down Management and the Mercedes-Benz emer-

gency call centre are available to you around the

clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 535).

You can also call the Mercedes-Benz Customer

Centre using the multimedia system

(/ page 536).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, rst call

the national emergency services using the stand-

ard national emergency service telephone num-

bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 58).

Please note the Mercedes me connect terms of

use and the data protection information for

Mercedes me connect. You can nd these in your

Mercedes me user account.

▌Information on Mercedes me connect Accident

and Breakdown Management

Accident and Breakdown Management is not

available in every country. Contact a

Mercedes-Benz service centre to nd out

whether this function is available in your coun-

try.

The Accident and Breakdown Management can

include the following functions:

Supplement to the Mercedes-Benz emergency

call system (/ page 58)

If necessary, the contact person at the

Mercedes-Benz emergency call centre for-

wards the call to Mercedes me connect Acci-

dent and Breakdown Management. Forward-

ing the call is however not possible in all coun-

tries.

Breakdown assistance by a technician on

location and/or the towing away of the vehicle

to the nearest Mercedes-Benz service centre

You may be charged for these services.

Addition to the emergency guide aer auto-

matic accident or breakdown detection

(/ page 536)

In the event of a breakdown or accident, fur-

ther vehicle data is sent which enables optimal

support by the Mercedes-Benz Customer

Centre and the authorised service partner or

breakdown assistance.

Addition to the Mercedes me connect service

Telediagnostics

With the Telediagnostics function, specic

wear and failure reports are recorded by the

service provider, in so far as these can be

clearly interpreted and are available through

the monitoring of components that are subject

to diagnostics.

If your vehicle detects a breakdown or threat

of a breakdown, you may be prompted via the

multimedia system to contact the Mercedes-

Benz Customer Centre for further help. This

540

MBUX multimedia system

F247 0074 02

prompt in the multimedia system only appears

when the vehicle is stationary.

These services are subject to technical

restrictions such as the mobile phone cover-

age, mobile network quality and the ability of

the processing systems to interpret the trans-

ferred data. In some circumstances, this can

result in delays or the failure of the informa-

tion to appear in the multimedia system.

Please note that the service and breakdown call is

a Mercedes-Benz service. In emergencies, be

sure to contact the usual national emergency

number rst or use the Mercedes-Benz emer-

gency call system (/ page 543).

More information about Mercedes me connect

services can be obtained in the Mercedes me Por-

tal:

▌Data transferred during Mercedes me connect

call services

The data transferred during a Mercedes me con-

nect call depends on:

The reason for initiation of the call

The service that is selected in the voice con-

trol system

The activated Mercedes me connect services

You can nd out which data is transferred when

using the services in the currently valid Mercedes

me connect terms of use and the data protection

information for Mercedes me connect. You can

nd these in your Mercedes me user account.

Mercedes me Apps

▌Information about Mercedes me

With a Mercedes me user account you have

access to Mercedes-Benz services and oers.

Availability is dependent both on the country and

equipment.

You can obtain further information at a Mercedes-

Benz service centre or in the Mercedes me Portal:

Further information about on-demand features via

Mercedes me can be found in the "General notes"

section (/ page 77).

Make sure you always keep the Mercedes me

Apps updated.

▌Calling up the Mercedes me user account

Multimedia system:

Apps

Mercedes me

Vehicle is linked to user account and Mercedes

me is available

Select Mercedes me ID.

Information about the linked user account

appears.

Your vehicle is not linked to the user account

If you do not yet have a Mercedes me user

account, you can create one at:

www. or in the Mercedes me

App. A valid email address or phone number

is required for this.

Select ©.

Select Apps.

Select Mercedes me.

Follow the instructions on the display to link

the user account with the vehicle.

MBUX multimedia system

541

F247 0074 02

If the Mercedes me App is available on a

mobile phone, the vehicle connection can be

accomplished using the QR code shown.

▌Calling up the Mercedes me services

Requirements:

The vehicle is connected with the user

account.

Multimedia system:

Apps

Mercedes me

Select My services.

The Mercedes me connect services for which

you have a valid licence are displayed in alpha-

betical order.

Ordering or extending Mercedes me connect

services

To order or renew Mercedes me connect services,

use the Store.

Select ©.

Select Store.

▌Deleting a connection between a user account

and the vehicle

Requirements

The user prole of the user account that was

rst linked to the vehicle is selected.

The user prole is synchronised

(/ page 445).

A Mercedes me PIN has been set.

Multimedia system:

Apps

Mercedes me

Select Mercedes me ID.

Select Delete vehicle connection.

Only the user, whose user account was rst

connected with the vehicle can delete the

connection between all user accounts and the

vehicle.

▌Selecting apps

Requirements:

Depending on the app, the general terms and

conditions are conrmed.

Multimedia system:

Apps

Select an app.

The following apps are available, for example:

Weather

Browser

Additional apps, which are purchased or

installed subsequently

You can also access both of the rst two apps

via the quick access at Apps.

The available features are country-dependent.

Licence fees may be applicable.

The following functions are available for apps, for

example:

Search function

Filter function, for displaying search results at

the current vehicle position or at the destina-

tion

Display of detailed information

Read-aloud function

Setting functions

542

MBUX multimedia system

F247 0074 02

Mercedes-Benz emergency call system

▌Information on available emergency call sys-

tems

Two types of emergency call system are available

to you in the vehicle:

Mercedes-Benz emergency call system

112 emergency call system (EU eCall)

The Mercedes-Benz Emergency Call System is not

available in all countries. You can nd more infor-

mation on the regional availability of the

Mercedes-Benz emergency call system at:

ecall/

The following applies for both emergency call sys-

tems:

The transfer of specic data is required for the

intended function of both emergency call sys-

tems. This will be explained in the "Data trans-

fer" section (/ page 546).

Both emergency call systems are included as

standard equipment in your vehicle and are

activated at the factory.

The use of both emergency call systems is

exempt from charges.

Both emergency call systems only function in

areas in which the mobile phone network pro-

viders oer mobile phone coverage.

For both systems, insucient network cover-

age from the mobile phone network providers

can result in an emergency call not being

transmitted.

Dierences between the Mercedes-Benz emergency call system and the 112 emergency call system (EU eCall)

Mercedes-Benz emergency call system 112 emergency call system (EU eCall)

The Mercedes-Benz emergency call system is permanently logged in to

the mobile phone network.

Automatic and manual Mercedes-Benz emergency calls are transmitted

to a Mercedes-Benz emergency call centre.

In the event that the emergency call centre of the Mercedes-Benz emer-

gency call system cannot be reached (e.g. due to a lack of network cov-

erage), the 112 emergency call is carried out automatically.

If you decide on the 112 emergency call system (EU eCall) only, then the

system only logs in to the mobile phone network aer the triggering of a

manual or automatic emergency call.

The 112 emergency call system (EU eCall) transmits automatic and

manual emergency calls directly to public coordination centres.

MBUX multimedia system

543

F247 0074 02

The 112 emergency call system (EU eCall) in

your vehicle meets the delegated regulation

EU 2017/79. Proper and full functionality of

the 112 emergency call system (EU eCall)

depends on circumstances beyond the inu-

ence of Mercedes-Benz AG. This includes

mobile network coverage and the technical

infrastructure of the public reception centres

in the respective countries.

Please observe that in the event of a repair

genuine Mercedes-Benz batteries must be

used which have been certied pursuant to

the delegated regulation EU 2017/79 (Appen-

dix I). Other manufacturers are also permitted

provided their batteries are certied accord-

ing to the delegated regulation EU 2017/79.

There is the option of deactivating the Mercedes-

Benz emergency call system and using only the

112 emergency call system (EU eCall). Contact

address for carrying out deactivation of the

Mercedes-Benz emergency call system are the

local dealers.

Mercedes-Benz recommends the activation of the

Mercedes-Benz emergency call system for the fol-

lowing reasons:

In emergency situations when abroad, you can

also get support in a language you speak.

Several transmission technologies are used to

accelerate the transfer of the accident data

and improve reliability of the transmission.

The Mercedes-Benz emergency call system is

permanently logged in to the mobile phone

network, which ensures faster placement of

the emergency call and faster transfer of the

accident data.

Measures for rescue, recovery or towing away

can then be initiated in quickly.

With a Mercedes-Benz emergency call, the

accident data is only transferred to the public

coordination centre with the approval of the

customer.

In the event of an automatically triggered

emergency call in which there is no voice con-

tact, the accident data is transmitted immedi-

ately to the public emergency call centre.

If the Mercedes-Benz emergency call centre is

not available, the 112 emergency call is car-

ried out automatically.

▌Overview of emergency call systems

Both the Mercedes-Benz emergency call system

as well as the 112 emergency call system (EU

eCall) can help to reduce the time between an

accident and the arrival of emergency services at

the site of the accident. They help locate an acci-

dent site in places that are dicult to access.

Both emergency call systems can initiate an emer-

gency call automatically (/ page 545) or man-

ually (/ page 545).

Only make emergency calls if you or others are in

need of rescue. Do not make an emergency call in

the event of a breakdown or a similar situation.

Indicators in the displays

The following messages appear on the central dis-

play or the media display of both emergency call

systems:

SOS NOT READY: the vehicle is not switched

on or the emergency call system is malfunc-

tioning. This does not necessarily indicate

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complete failure of the emergency call system.

Emergency calls can still be transmitted.

The display only refers to the vehicle and does

not take account of the availability of mobile

phone networks and the Mercedes-Benz emer-

gency call centre.

The functional readiness of the emergency call

system on the vehicle can be seen when the

SOS NOT READY display disappears once the

vehicle is switched on.

G: the icon appears in the display during

an active emergency call.

If there is a malfunction of the emergency call

system, the loudspeakers, microphone, airbag

or the SOS button, for example, are faulty.

You can recognise a fault in the emergency

call system by the following displays:

A corresponding message will also appear

in the driver's display.

The SOS button lights up red continuously.

▌Triggering an automatic emergency call

Requirements

The vehicle is switched on.

The starter battery is suciently charged.

Both the Mercedes-Benz emergency call system

as well as the 112 emergency call system (EU

eCall) automatically initiate an emergency call:

Aer activation of the restraint systems such

as airbags or seat belt tensioners aer an

accident

The emergency call has been made:

A voice connection is established with the

emergency call centre.

A message with accident data is transmitted

to the emergency call centre.

The SOS button in the overhead control panel

ashes until the emergency call is nished.

If no connection can be made to the public emer-

gency services, a corresponding message

appears in the display.

Dial the emergency number 112 or the appro-

priate local emergency call number on your

mobile phone.

If an emergency call has been initiated:

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call centre.

On the basis of the call, the emergency call

centre decides whether it is necessary to call

rescue teams and/or the police to the acci-

dent site.

If no vehicle occupant answers, an ambulance

is sent to the vehicle immediately.

▌Triggering a manual emergency call

To use the SOS button in the overhead con-

trol panel: press the SOS button at least one

second long (/ page 535).

To use voice control: use the voice commands

of the MBUX voice assistant (/ page 427).

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F247 0074 02

The emergency call has been made:

A voice connection is established with an

emergency call centre.

Remain in the vehicle if the road and trac

conditions permit you to do so until a voice

connection is established with the emergency

call centre.

On the basis of the call, the emergency call

centre decides whether it is necessary to call

rescue teams and the police to the accident

site.

A message with accident data is transmitted

to the emergency call centre.

If no connection can be made to the public emer-

gency services, a corresponding message

appears in the display.

Dial the emergency number 112 or the appro-

priate local emergency call number on your

mobile phone.

▌Emergency call system data transfer

For both the Mercedes-Benz emergency call sys-

tem as well as the 112 emergency call system (EU

eCall) data is transferred to the Mercedes-Benz

emergency call centre or the public emergency

services call centre.

Depending on the emergency call system

(/ page 543) activated dierent data is transmit-

ted to the appropriate emergency call centre.

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Transmitted data according to activated emergency call system:

Mercedes-Benz emergency call 112 emergency call

Position data of the vehicle

Position data on the route (a few 100 m before the incident)

Direction of travel

Vehicle identication number

Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-

gen)

Number of people detected in the vehicle

Whether the emergency call was initiated manually or automatically

Time of the accident

Language setting on the multimedia system

Whether Mercedes me connect is available or not

This is a requirement for the option of forwarding the call to the

Mercedes-Benz Customer Centre if necessary.

Position data of the vehicle

Position data on the route (a few 100 m before the incident)

Direction of travel

Vehicle identication number

Drive type of the vehicle (e.g. petrol, diesel, CNG, LPG, electric or hydro-

gen)

Number of people detected in the vehicle

Whether the emergency call was initiated manually or automatically

Time of the accident

If only the 112 emergency call system (EU

eCall) is activated in the vehicle, the accident

data is transmitted directly to the public

emergency call centre.

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For accident clarication purposes, the following

measures can be taken up to an hour aer the

emergency call has been initiated:

The current vehicle position can be deter-

mined.

A voice connection to the vehicle occupants

can be established.

Emergency call data can be called up.

For Russia: various functions, e.g. receiving

trac information, cannot be performed for

up to two hours aer sending an emergency

call.

▌Self-diagnosis function of the emergency call

system

Your vehicle checks the functionality of the emer-

gency call system every time the vehicle is

switched on. During this time, the SOS button

lights up red continuously for ve seconds. In the

event of a system failure, you will be informed via

a text message on the driver's display and the red

SOS NOT READY indicator on the central display

or media display.

Please, make sure, that during 30 seconds aer

switching vehicle ON the red indicator SOS NOT

READY in the upper right corner of display is

switched OFF, this means the emergency call sys-

tem passed diagnostics successfully.

▌Starting/ending ERA-GLONASS test mode

Requirements

The starter battery is suciently charged.

The vehicle is switched on.

The vehicle has been stationary for at least

one minute.

The test mode is currently available in the fol-

lowing countries, for example:

Russia

Belarus

Kazakhstan

Armenia

Kyrgyzstan

To start the test mode: press and hold the

~ button on the multifunction steering

wheel for at least ve seconds.

The test mode is started and automatically

ends aer the language test has been per-

formed.

To stop manual test mode: switch o the vehi-

cle.

The test mode is ended.

▌Information on data processing

Processing of personal data via the Mercedes-

Benz emergency call system

All processing of personal data via the Mercedes-

Benz emergency call system corresponds with the

specications in the EU Regulation 2016/679 "on

the protection of natural entities with regard to

the processing of personal data (GDPR)".

The data is solely used by the Mercedes-Benz

emergency call system for rescue and recovery in

the event of an accident.

The owner of a vehicle, that is equipped with a

Mercedes-Benz emergency call system in addition

to the 112 emergency call system (EU eCall), has

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the right to use the 112 emergency call system

instead of the Mercedes-Benz emergency call sys-

tem.

Contact address for carrying out deactivation of

the Mercedes-Benz emergency call system are

the local dealers.

Processing of personal data via the 112 emer-

gency call system (EU eCall)

All processing of personal data via the 112 emer-

gency call system (EU eCall) corresponds with the

specications in the EU Regulation 2016/679 "on

the protection of natural entities with regard to

the processing of personal data (GDPR)" and is

based particularly on the necessity of upholding

the vital interests of the aected person in

accordance with Article 6, Clause 1, Letter d of

the GDPR.

The processing of this type of data is strictly limi-

ted to the purpose of operating the emergency

calls to the standard European emergency call

number 112.

Data recipient

The recipients of data that is processed by the

112 emergency call system (EU eCall) are the rel-

evant emergency call inquiry terminals. These are

congured by the appropriate authorities of the

respective country in which they are located to

rst accept and subsequently process emergency

calls to the standard European emergency call

number 112.

Arrangements for data processing

Both emergency call systems are designed so that

the following requirements are fullled:

The data contained in the system memory is

not accessible outside the system prior to the

initiation of an emergency call.

Both emergency call systems cannot be

traced and there is no continuous tracking in

normal operation.

The data in the system's internal memory is

automatically and continuously deleted.

The location data of the vehicle is continu-

ously overwritten in the system's internal

memory, so that no more than the last three

current locations required for the normal func-

tion of the system are available.

The record of the activity data of both emer-

gency call systems is only kept for as long as

is required to full the purpose of handling the

emergency call, and under no circumstances

for more than 13 hours aer the time that an

emergency call is initiated.

Rights of persons aected by the data processing

The person aected by the data processing (the

vehicle owner) has the right to access the data

and if applicable can demand the correction, dele-

tion or barring of data that aects him or her and

that the processing of which does not correspond

with the GDPR regulations. Each correction, dele-

tion or barring carried out according to this regu-

lation must be shared with the third party to

which the data has been transmitted, provided

this does not prove to be infeasible and does not

incur disproportionate expenditure.

The person aected by the data processing has

the right to complain to the appropriate data pro-

tection authority should they be of the opinion

that their rights have been infringed by the pro-

cessing of their personal data.

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MBUX multimedia system -> Telephone for Your Mercedes GLA SUV Second Generation (2020-2026)

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