2018-2025 Nissan Leaf 4 Door Technical and consumer information -> Telematics overview (models with Navigation System) User Manual
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Technical and consumer information -> Telematics overview (models with Navigation System) for Your Nissan Leaf 4 Door Second Generation (2018-2025)

TELEMATICS OVERVIEW (models  
with Navigation System)  
In addition to Event Data Recorders (EDRs)  
mentioned in this Owner's Manual, this ve-  
hicle is equipped with electronic modules  
that monitor, control and record data con-  
cerning various vehicle systems, including  
the motor, batteries, braking and electrical  
systems. Other electronic modules record  
information concerning driving conditions,  
including idling, braking, acceleration, trip  
and other related data, information about  
your use of the car and its features such as  
air conditioner or headlight usage, diag-  
nostic trouble codes, vehicle charging, ve-  
hicle speed, direction and/or location.  
20590. You can also obtain other in- You may contact Transport Cana-  
formation about motor vehicle safety da's Defect Investigations and Re-  
calls Division toll free at 1-800-333-  
0510. You may also report safety  
You may notify NISSAN by contact-  
ing our Consumer Affairs Depart-  
ment, toll-free, at 1-800-NISSAN-1.  
defects  
online  
at:  
https://  
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/  
PCDB-BDPP/fc-cp.aspx?lang=eng  
(English speakers) or https://  
wwwapps.tc.gc.ca/Saf-Sec-Sur/7/  
PCDB-BDPP/fc-cp.aspx?lang=fra  
(French speakers)  
For Canada  
If you believe that your vehicle has a  
defect which could cause a crash or  
could cause injury or death, you  
should immediately inform Trans-  
port Canada in addition to notifying  
NISSAN.  
Additional information concerning  
motor vehicle safety may be ob-  
tained from Transport Canada's  
Road Safety Information Centre at  
Some of this data is stored by the vehicle  
for use during vehicle servicing. Other data  
concerning your vehicle's operation and  
performance is wirelessly transmitted by  
cellular connection through the vehicle on-  
board telematics system upon vehicle  
start-up or at other intervals to NISSAN.  
This data may be used by NISSAN for vari-  
ous purposes, including: to provide you  
with NissanConnect® EV & Services or  
NissanConnect® Services (For additional  
information, refer to “NissanConnect®  
Manual (for Leaf)”.); troubleshooting; evalu-  
ation of your vehicle's quality, functionality  
and performance; analysis and research  
by NISSAN designed to, among other  
things, optimize performance of future  
If Transport Canada receives com-  
plaints, it may open an investigation,  
and if it finds that a safety defect  
exists in a group of vehicles, it may  
request that NISSAN conduct a recall  
1-800-333-0371  
speakers) or  
or  
online  
(English  
at  
securiteroutiere (French speakers).  
campaign.  
However,  
Transport  
To notify NISSAN of any safety con-  
cerns please contact our Consumer  
Information Centre toll free at 1-800-  
387-0122.  
Canada cannot become involved in  
individual problems between you,  
your dealer, or NISSAN.  
9-16 Technical and consumer information  
electric vehicles including improvements  
in future battery life; to offer you new or  
additional products or services; and as  
otherwise may be required by law. Such  
data may be shared with NISSAN's parents,  
subsidiaries, affiliates, successors or as-  
signees; authorized NISSAN certified LEAF  
dealers; NISSAN's marketing partners; your  
fleet company, if your vehicle is a fleet ve-  
hicle; your rental company, if your vehicle is  
a rental vehicle; and third party service pro-  
viders such as cellular, information sys-  
tems and data management providers.  
billing simulation, ECO ranking, ECO forest,  
maintenance reminders, etc. Other fea-  
tures that may be developed and offered  
by NISSAN in the future may also not func-  
tion without telematics data transmission.  
or NissanConnect® Services, Vehicle Infor-  
mation Sharing with NISSAN. Note, turning  
off “Vehicle Information Sharing with  
NISSAN” will only disable the automatic  
sharing of information at vehicle start-up.  
Certain categories of data may still be  
transmitted if vehicle telematics features  
are accessed either in the vehicle or re-  
motely.  
NissanConnect® EV  
&
Services or  
NissanConnect® Services telematics ser-  
vices are provided by NISSAN pursuant to a  
subscription services agreement covering  
your vehicle. This agreement is necessary  
for all owners. This agreement, and an ex-  
planation of its terms and conditions, can  
be found at the NISSAN Owner’s Portal  
webpage. Further, the operator of the ve-  
hicle must also touch [OK] on the Navi  
screen to indicate assent each time he or  
she starts the car. If you decide at any time  
that you do not want your vehicle to trans-  
mit data to NISSAN, you can deactivate the  
telematics account associated with this  
vehicle by canceling the subscription ser-  
vices agreement by visiting the NISSAN  
Owner’s Portal Webpage or calling NISSAN  
at 1-877-NOGASEV (1-877-664-2738). The  
service can be reactivated later upon re-  
quest if you choose. Simply visit the same  
website or call the number above. Alterna-  
tively, you can turn off the transmission of  
certain categories of data through the use  
of settings found in the navigation system  
under Menu, NissanConnect® EV& Services  
Your agreement to the transmission and  
use of data by NISSAN can be provided in  
various ways. The vehicle is equipped with  
a “pop up” screen on the vehicle navigation  
system that will ask for your consent to this  
data transfer. A version of the following  
message will appear: “Pursuant to sub-  
scription agreement, your vehicle wire-  
lessly transmits recorded vehicle data to  
NISSAN for various purposes, including  
State and provincial laws allow access and  
use of data recorded by vehicle devices  
with the consent of the vehicle owner or  
pursuant to subscription agreement. While  
you are not required to allow such access  
and use, if you do not so agree NISSAN may  
be unable under applicable law to activate  
the vehicle telematics system in your ve-  
hicle, and certain features of your vehicle  
which are dependent on vehicle telematics  
will not operate as intended or designed.  
These may include features such as auto-  
matic charging station map updates, re-  
mote battery state of charge check, charg-  
ing complete notice, remote plug in  
reminder, remote charging on, remote cli-  
mate control on, drive route planning, driv-  
ing tips to improve range, driving history,  
NissanConnect® EV  
&
Services or  
NissanConnect® Services, product evalua-  
tion, research and development. By touch-  
ing OK, you consent to the transmission  
and use of your vehicle data. See Owner's  
Manual or NISSAN Owner's portal webpage  
for terms and details.” If you touch [OK],  
your vehicle will transmit data as designed  
in connection with the vehicle telematics  
system. If you touch [Decline] your vehicle  
Technical and consumer information 9-17  

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