Online Services for Your Skoda Octavia 4 Door Fourth Generation (2021-2026)

138 Online Services › ŠKODA Connect  
Requirements  
Online Services  
Terms of use of the ŠKODA Connect services  
✓ A main user is registered in the vehicle.  
✓ The ŠKODA Connect services are active.  
ŠKODA Connect  
Regulations  
✓ A user currently logged in is authorized to use the  
ŠKODA Connect services.  
✓ The protection level set for sending personal data  
The rights and obligations of the contracting parties  
with regard to the provision of these services are  
regulated in an independent agreement. Current le-  
gal documents regarding the ŠKODA Connect serv-  
ices can be found on the ŠKODA Connect Portal and  
the ŠKODA Connect application.  
enables the use of ŠKODA Connect services.  
Availability of the ŠKODA Connect services  
Availability depends on the following conditions:  
Cellular networks through which the connection to  
the ŠKODA Connect services is ensured are availa-  
ble.  
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Functionality  
ŠKODA Connect services allow you to connect the  
vehicle to the online world. They thus represent an  
extension of the vehicle and Infotainment functions.  
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The availability, functioning, connection speed  
and technology used in the mobile network can  
be different in the respective countries and are  
dependent on the mobile network operator.  
In areas where this is insufficient signal, e.g. in un-  
derground garages, functionality may be limited.  
The ŠKODA Connect services are not part of the ve-  
hicle's equipment. These will be published separately  
on the ŠKODA Connect Portal website, in the ŠKO-  
DA Connect application or in Infotainment, if Info-  
tainment allows this.  
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The ŠKODA Connect services are available for your  
vehicle, infotainment and the respective country.  
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The offer of ŠKODA Connect services depends on  
the type of vehicle and its trim level, Infotainment  
and country.  
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The availability can be checked on the following  
ŠKODA Connect website:  
http://go.skoda.eu/skoda-connect-availability  
ŠKODA Connect website  
The ŠKODA Connect website contains e.g. the cur-  
rent information on the ŠKODA Connect services,  
the reference to the ŠKODA Connect Portal or the  
option to download the ŠKODA Connect application.  
Availability status of the ŠKODA Connect services  
The availability of the services is indicated by the col-  
our of the symbol in the status bar on the Infotain-  
ment screen.  
The website is opened after reading the following  
QR code or the reference:  
http://go.skoda.eu/skoda-connect  
White - ŠKODA Connect services are available.  
Grey - ŠKODA Connect services are not available.  
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ŠKODA Connect application  
Functionality  
ŠKODA Connect Portal website  
The ŠKODA Connect Portal website enables, for ex-  
ample, user registration, ordering of ŠKODA Connect  
services, service management or remote access to  
the vehicle.  
ŠKODA Connect application  
The ŠKODA Connect application enables, for exam-  
ple, user registration, ordering of ŠKODA Connect  
services or remote access to the vehicle.  
The website is opened after reading the following  
QR code or the reference:  
The application can be downloaded to the mobile de-  
vice after scanning the following QR code or link:  
http://go.skoda.eu/connect-portal  
http://go.skoda.eu/skodaconnectapp  
Online Services › User registration and activation of the ŠKODA Connect services 139  
Requirements  
Setting personal data protection  
✓ The user has one ŠKODA ID account linked to the  
Personal data  
vehicle.  
Personal customer data is collected, processed and  
used by ŠKODA AUTO in accordance with the provi-  
sions of the generally binding legal provisions.  
✓ The ŠKODA Connect services are active in the  
vehicle.  
The current declaration on the protection of person-  
al data can be found on the following website:  
User registration and activation of the  
ŠKODA Connect services  
http://www.skoda-auto.com/other/personal-  
data  
Functionality  
User registration will provide you with a ŠKODA ID  
user account that can be used in all ŠKODA applica-  
tions and services.  
User registration for the ŠKODA Connect services  
can be done at the following locations.  
As a contracting party with regard to the use of the  
ŠKODA Connect services, you must ensure the pro-  
tection of personal data and the right to privacy.  
ŠKODA Connect Portal website  
ŠKODA Connect application  
Infotainment which supports this function  
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Inform the vehicle user and passengers that the vehi-  
cle is transmitting user data and using localization  
services. Failure to provide information can violate  
the rights of vehicle users and passengers.  
When registering, create an S-PIN.  
You will need the S-PIN to register for certain ŠKO-  
DA Connect services as well as to register for the  
protected user account.  
Localisation services include, for example, informa-  
tion on the last parking position, area notification or  
speed notification.  
If the passengers do not agree to the use of the lo-  
calization services, switch off the services by setting  
the respective protection level for personal data.  
Settings  
Register users in Infotainment  
To complete registration, access to the e-mail box  
entered during registration is required.  
Functionality  
Switch on the Infotainment and in the displayed  
welcome window tap Switch users Register and follow  
the instructions on the screen.  
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User and vehicle data as well as information from the  
localization services are sent when using the ŠKODA  
Connect services.  
Or:  
The level of protection for personal data set influen-  
ces what is sent.  
Register and follow the instructions on  
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the screen.  
The set level of protection for personal data influen-  
ces data transmission using eSIM. This does not af-  
fect data transmission of a device connected via  
WLAN.  
The completion of the user registration and the  
creation of the user account in the infotainment are  
only possible in the infotainment Columbus.  
Activate ŠKODA Connect services when register-  
ing the main user  
After the main user has been registered, the Info-  
tainment prompts you to activate ŠKODA Connect  
services.  
Settings  
The legally required services, e.g. emergency call,  
cannot be switched off.  
To complete the activation, it is necessary to have  
two original vehicle keys with you.  
Every vehicle user can set the protection level of  
personal data.  
Follow the instructions in the Infotainment screen.  
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The level of protection of personal data is linked to  
the user account. After the user has logged on, this is  
set according to the level last set.  
Activate ŠKODA Connect services of another reg-  
istered user  
it is necessary to activate localisation services for the  
full function of some ŠKODA Connect services.  
Tap Become main user Tap Become main user  
Follow the instructions in the Infotainment screen.  
.
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140 Online Services › User management  
Settings in the control centre  
Share my location  
Localization services ŠKODA Connect are enabled.  
The vehicle position information is available for all  
services which need to know the vehicle’s position.  
Information on the vehicle position is available on  
the ŠKODA Connect Portal web pages and in the  
ŠKODA Connect application.  
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Open the Infotainment  
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control centre by hold-  
ing down the bar at the  
top of the screen and  
pulling it down.  
Information transmission via eSim is switched on.  
All functions that require a connection via eSIM are  
active.  
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Collection of anonymised data  
When the protection level of personal data is set  
Use location and Share my location the vehicle can collect  
and send anonymised data to improve the services  
of selected third parties.  
It is exclusively anonymous data without any connec-  
tion to the specific vehicle, the vehicle owner or oth-  
er authorized users.  
Display example in Infotainment Columbus  
A Setting up protection of personal data  
Detailed information on the protection levels of  
personal data  
User management  
What you should be mindful of  
Tap Set-up in user management  
Privacy and service management  
Set the desired level of protection of personal da-  
ta.  
.
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When buying an older vehicle with ŠKODA Connect  
services, it is possible that the services are active and  
the main user is the previous owner of the vehicle.  
The previous owner can still have the possibility to  
control the vehicle functions and receive information  
about the users and the vehicle.  
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Maximum privacy  
All ŠKODA Connect services other than the serv-  
ices you are currently using are switched off.  
All localization services are switched off. The vehi-  
cle position information is not shared.  
Information transmission via eSim is switched off.  
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Therefore, we recommend deleting the previous  
main user. Then, log in with your own user account  
and set yourself as the main user of the vehicle.  
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If you register a new user and select yourself as the  
main user during registration, the previous main user  
is automatically overwritten.  
No online updates available.  
No location  
All localization services ŠKODA Connect are  
switched off. The vehicle position information is  
not shared.  
Information transmission via eSim is switched on.  
All functions that require a connection via eSIM are  
active.  
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The type of user and vehicle information to be  
sent can be influenced by setting the protection level  
of personal data.  
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Functionality  
Use my position  
User accounts  
Localisation services ŠKODA Connect are enabled.  
Information on vehicle position is not provided to  
other people.  
Information on the vehicle position is not available  
on the ŠKODA Connect Portal web pages and in  
the ŠKODA Connect application.  
Information transmission via eSim is switched on.  
All functions that require a connection via eSIM are  
active.  
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User Management displays the accounts of the last  
active users. The following activities can be carried  
out in user management:  
Select a user account  
Register user  
Active ŠKODA Connect services  
Add and remove user accounts  
Set the main users  
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Set account security  
Switch the assignment to the used key on/off  
Online Services › User management 141  
When you log in to a secure user account, enter  
the S-PIN and confirm the login.  
Overview  
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Main user  
Or:  
The main user provides a registered user with activa-  
ted ŠKODA Connectservices and a vehicle associ-  
ated with his account.  
Select the menu item for switching user.  
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A menu containing available users is displayed.  
If you are a new user, tap for the user's login.  
Follow the instructions in the Infotainment screen.  
The main user can take full advantage of the person-  
alisation features.  
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The main user has full control over the settings and  
operation of the vehicle.  
Log in to the protected user account  
Some user accounts can be protected. Protected ac-  
All settings are saved in the main user's personal on-  
line account.  
counts are shown in the user list with the icon  
.
To log in to the protected user account you need the  
S-PIN created when creating the user account on  
the ŠKODA Connect Portal website, in the ŠKODA  
Connect application or when registering the user in  
Infotainment.  
User with a ŠKODA Connect online account  
The user was not selected by the main user, but has  
his own ŠKODA Connect online account.  
The user can take full advantage of the personalisa-  
tion features.  
All settings are saved in the registered user's person-  
al online account.  
Guest  
A guest account is anonymous and will in no way  
synchronise with ŠKODA Connect services.  
All changes to settings related to this account are  
stored exclusively in the vehicle.  
A User name  
B Name of the main vehicle user  
Requirements  
C Information on the configured protection level of  
personal data  
The following conditions must be met for unlimited  
use of the management of user accounts and their  
synchronization with online accounts:  
D Display of user account management  
E Turn off logging in to the account using the S-PIN  
Display information about the S-PIN  
✓ A main user with active ŠKODA Connect services  
is registered in Infotainment.  
✓ The ŠKODA Connect services are available.  
Display information about restoring the S-PIN  
User verification by entering the S-PIN can be  
Operation  
switched on/off in the menu item  
Pro-  
tect account Protect user profile with S-PIN  
.
Log in user  
After switching on the ignition ignition and Infotain-  
ment are switched on, the introductory login screen  
for the last user account used is displayed.  
Restore S-PIN  
Your S-PIN can be restored on the ŠKODA Connect  
Portal website or in the ŠKODA Connect application.  
The introductory log on screen cannot be skip-  
ped. Without registering, the Infotainment cannot be  
used.  
After restoring the S-PIN, register again for the  
correct functioning of the ŠKODA Connect appli-  
cation in the vehicle as the main user.  
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If you are the main user in several vehicles, register  
again in each vehicle.  
Confirm the log-in.  
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When you log in to a secure user account, enter  
the S-PIN and confirm the login.  
Log out user  
When the ignition is switched off, the logout screen  
is displayed, in which the selected vehicle functions  
can be activated.  
Or:  
Select the menu item for switching user.  
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A menu containing available users is displayed.  
When the time interval expires, the logout screen is  
switched of and the user is automatically logged off.  
Select the desired account.  
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142 Online Services › Personalisation  
To check the factory reset was successful, we  
recommend that you check the deletion of the user  
accounts and the main user account.  
Settings  
Manage current user  
Tap  
.
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Personalisation  
Usage  
The personalisation service allows you to set, set and  
store vehicle settings.  
The personalisation service is connected to the user  
accounts. Any change to the set personalised func-  
tions is automatically stored in the active user ac-  
count.  
Sync online account  
User management  
If the vehicle is within range of a contractual mobile  
phone network, personalisable settings are stored in  
the ŠKODA ID online user account after the ignition  
is switched off.  
Tap  
.
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By registering for a user account in another ŠKODA  
brand vehicle, the custom functions associated with  
the user account are set according to vehicle type,  
equipment and infotainment.  
Settings  
Activate/deactivate automatic assignment of the  
vehicle key  
If the function is turned on in the settings, the key  
with which the vehicle was unlocked will be assigned  
to the current user account when the vehicle is  
locked.  
A Main user assigned to the vehicle  
B Currently logged in user  
Add new user  
A user account protected by S-PIN  
Show edit mode  
After unlocking the vehicle and opening the driver's  
door, all personalised functions are set according to  
the user account assigned to the key.  
Show additional user management information  
Tap Become main user  
To switch off / on tap  
Assign vehicle key  
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Tap Become main user Tap Become main user  
Confirm the setting.  
.
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automatically  
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If the automatic key assignment function is switched  
off, the key assignment will also be deleted.  
Delete user  
Tap  
.
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Switch personalisation service on / off  
Confirm the deletion.  
Privacy settings and manage services  
In the displayed list of online services, select the  
service personalisation.  
.
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Delete the current user account  
Tap Delete active user  
Confirm the deletion.  
.
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Switch the service off / on.  
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Delete main user account  
Tap Become main user Tap Delete main user  
Confirm the deletion.  
.
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Management of online services  
Usage  
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Delete all users  
Resetting the Infotainment to the factory settings  
will delete all user accounts.  
The following activities can be carried out in service  
management:  
Turn on the ignition and switch on Infotainment.  
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Set protection of personal data  
Show the list of available services  
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Tap  
.
Restore factory settings select and confirm the reset.  
Online Services › eSIM data connection 143  
Receive information about the status of the serv-  
ices  
Receive information about the validity of the serv-  
ices  
Switch the desired service on / off.  
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The use of the service applies to all user ac-  
counts. The service can only be used if it is available.  
Switch the use of the services on/off  
eSIM data connection  
Usage  
Connection status of the online services  
Applies to Infotainment Bolero and Columbus.  
The connection status of the online services of ŠKO-  
DA Connect online services is indicated by an icon in  
the status bar on the Infotainment screen.  
For ŠKODA Connect services, the prepaid e-SIM da-  
ta connection for online services can be used.  
The data connection can be shared with another 8  
connected devices using Wi-Fi.  
The following symbols can be displayed in the status  
bar:  
Further information on the function of the data con-  
nection, user registration, availability of the data con-  
nection and on the overview of the data plans and  
countries, with the possibility of obtaining them, can  
be found on the following website:  
Connection status of the online services  
The ŠKODA Connect online services are availa-  
ble.  
The ŠKODA Connect online services are not  
available.  
https://skoda.cubictelecom.com  
The set personal data protection level  
Maximum privacy  
No position data  
Use my position  
Share my position  
Operation  
Applies to Infotainment Bolero and Columbus.  
Conditions  
Show ŠKODA Connect data packets  
✓ A main user with active ŠKODA Connect services  
Data connection Data packets  
.
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is registered in Infotainment.  
The following information is displayed in the over-  
view:  
✓ The ŠKODA Connect services are available.  
Overview of the plans purchased  
Use of the data plans  
The plan is valid  
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Operation  
Show list of online services  
Tap Privacy settings and manage services  
.
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The validity of the plan expires when the plan is  
fully used or when the period of validity expires.  
Show details of services  
Select the desired service from the list of online  
services.  
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Settings  
Details about the service may contain the following  
information and functions:  
Applies to Infotainment Bolero and Columbus.  
Switch the use of the ŠKODA Connect services  
on/off.  
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Status of the service  
Reason for the unavailability of the service  
Name of the group of online services in which the  
respective service is found  
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Data connection Integrated data connection (eSIM)  
.
Expiry date of the service's validity  
Switch use of the service on/off  
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Online System Update  
Usage  
The online update enables software updates for the  
connectivity control unit (OCU) and supported Info-  
tainment type.  
Settings  
Switch on/off use of the service  
Tap Privacy settings and manage services  
Select the desired service from the list of online  
services displayed.  
.
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The Infotainment automatically indicates a possible  
online update by showing a message on the Infotain-  
ment screen. Infotainment also offers the option of  
144 Online Services › Shop  
downloading the update or postponing the down-  
load process.  
Requirements  
The following conditions must be met for a success-  
ful update:  
Further information on online updates, their availabil-  
ity in the respective countries, on supported vehicles  
and Infotainment systems can be found on the fol-  
lowing website:  
✓ The ignition and the Infotainment are switched  
on.  
✓ The ŠKODA Connect services were activated in  
http://go.skoda.eu/online-system-update  
the vehicle.  
✓ The ŠKODA Connect services are available.  
✓ The vehicle has an internet connection.  
✓ The Maximum privacy is not set in the vehicle.  
✓ The online update is available in the relevant  
If the download of the update is postponed, the  
option to download the update will be offered again  
the next time the ignition and Infotainment are  
switched on.  
country.  
✓ The charge state of the 12-volt vehicle battery is  
sufficient.  
Self-help  
Operation  
If any of the following events occur while download-  
ing the update or during installation, please contact a  
service provider:  
Download update  
Turn on the ignition and switch on Infotainment.  
Follow the instructions and information displayed  
on the Infotainment screen.  
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A message appears in the Infotainment screen re-  
garding an incorrect download or installation of the  
update.  
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Confirm the download in the Infotainment.  
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The download process can be cancelled at any time.  
When the ignition is switched on again, the down-  
load process is automatically restored.  
The Infotainment screen goes out after switching  
on.  
The emergency call indicator lamp lights up red.  
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The download time depends on the speed and quali-  
ty of the mobile network, the file size, and the type  
of update.  
Shop  
Usage  
Install the update  
WARNING  
In Infotainment in the Shop menu, the following ac-  
tivities can be carried out  
The connectivity control unit (OCU) or Infotainment  
may not function during installation.  
In this event, there are no emergency calls, no auto-  
matic emergency calls in the event of an accident  
and none of the ŠKODA Connectservices will be  
available.  
Order new functions and services  
Extend purchased functions and services  
Buy subsequent ŠKODA Connect data plans  
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Devices connected via Wi-Fi can also access the  
data plans.  
Install the update while the vehicle is stationary.  
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Park the vehicle safely.  
Switch off the ignition.  
Confirm the software installation on the Infotain-  
ment screen.  
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Further information on the data plans can be found  
on the following website:  
https://skoda.cubictelecom.com  
The vehicle can be left while the installation contin-  
ues.  
Switch on the ignition and Infotainment after in-  
stallation or return to the vehicle.  
Check the message regarding successful installa-  
tion on the Infotainment screen.  
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The functions and services can be subject to a run-  
time limitation or even be unlimited.  
The functions and services that are purchased are  
available to all vehicle users.  
The emergency call indicator light does not light  
up during installation.  
The functions and services can also be purchased  
later on the website ŠKODA Connect Portal.  
After a successful installation, the emergency call  
indicator lamp lights up green.  
Online Services › Information call 145  
To send information about the position of the ve-  
hicle, the protection level of personal data must  
Overview  
Tap  
.
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be set to Share my position  
.
Select the desired function or service from the list  
that is displayed.  
Operation  
Press the key.  
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Requirements  
The availability of the services and functions de-  
pends on the vehicle and Infotainment type as well  
as being country-specific.  
The following conditions must be met to activate  
new services and functions:  
✓ Infotainment supports the activation of new  
services and functions.  
✓ The vehicle trim level enables the use of new  
services or functions.  
Breakdown call  
Usage  
If a service or a function is linked to a trim level  
that is not available with the vehicle, find out  
from a specialist garage whether the vehicle trim  
can be added.  
The breakdown call can be used in the event of a  
breakdown.  
✓ The main vehicle user is logged on.  
✓ The ŠKODA Connect services are active.  
✓ The ŠKODA Connect services are available.  
✓ The charge state of the 12-volt vehicle battery is  
By pressing the key a connection is established  
with the ŠKODABreakdown Service. At the same  
time, the vehicle sends information about the vehicle  
condition and the vehicle position.  
sufficient.  
An active data connection is required for certain  
services or functions. The connection may be  
chargeable.  
Requirements  
✓ The ŠKODA Connect services are active.  
✓ The level of protection of personal data is not set  
Activated services and functions are not linked to  
the validity period of ŠKODA Connect services.  
to  
Maximum privacy  
.
To send information about the position of the ve-  
hicle, the protection level of personal data must  
Limitation  
be set to Share my position  
.
The functions are linked to the vehicle, not to the  
main user account. These cannot be transferred to  
any other vehicle in which the user logs on.  
Operation  
Press the button.  
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Information call  
Usage  
The info call can be used if there are problems with  
the ŠKODA Connectservices or for information re-  
garding the products and services of the ŠKODA  
brand.  
Requirements  
✓ The ŠKODA Connect services are active.  
✓ The level of protection of personal data is not set  
to  
Maximum privacy  
.
146 Online Services › Service schedules  
Trip overviews  
Notification of the alarm triggering  
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Service schedules  
Usage  
Localisation service notifications (e.g.location, area  
or speed notifications)  
Vehicle search, using horn and flashing signals  
Remote-controlled vehicle locking and unlocking  
Operation of the auxiliary heating  
If the vehicle detects that a service visit is necessary,  
it will automatically send this information to the  
service partner of your choice.  
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The service partner will then contact you and sched-  
ule the service visit with you.  
Requirements  
Requirements  
The service and the coupled functions are available  
depending on the following conditions:  
The service and the coupled functions are available  
depending on the following conditions:  
✓ The vehicle type, vehicle equipment and Infotain-  
ment type are supported.  
✓ The set protection level for personal data that en-  
✓ The service partner is chosen on the ŠKODA  
Connect Portal website or in the ŠKODA Connect  
application.  
ables the required data to be sent.  
✓ The ŠKODA Connect services are active.  
✓ The ŠKODA Connect services are available.  
✓ The vehicle type, vehicle equipment and Infotain-  
ment type are supported.  
✓ The level of protection of personal data is not set  
to  
Maximum privacy  
.
✓ The ŠKODA Connect services are active.  
✓ The ŠKODA Connect services are available.  
Vehicle status report  
Usage  
The vehicle health report function enables the vehi-  
cle status to be tracked online.  
The service is in the ŠKODA Connect application is  
available.  
The available vehicle data includes, for example, the  
distance travelled, selected warning messages or  
service inspection requirements.  
Requirements  
The service and the coupled functions are available  
depending on the following conditions:  
✓ The ŠKODA Connect services are active.  
✓ The set protection level for personal data that en-  
ables the required data to be sent.  
✓ The ŠKODA Connect services are available.  
Remote access to the vehicle  
Usage  
The service relating to remote access to the vehicle  
offers the possibility of remotely controlling certain  
vehicle functions and accessing vehicle information.  
Available functions include, for example, the follow-  
ing:  

Related Topics

?KODA Connect
?KODA Connect application
User registration and activation of the ?KODA Connect services
Setting personal data protection
User management
Personalisation
Management of online services
eSIM data connection
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