Get Steps to take in an emergency Guide for Toyota Prius 4 Door Fourth Generation (2016-2022)

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7-2. Steps to take in an emergency

If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle

towed by your Toyota dealer or commercial towing service,

using a wheel-lift type truck or flatbed truck.

Use a safety chain system for all towing, and abide by all state/

provincial and local laws.

Situations when it is not possible to be towed by another vehicle

In the following situations, it is not possible to be towed by another

vehicle using cables or chains, as the front wheels may be locked due

to the parking lock. Contact your Toyota dealer or commercial towing

service.

● There is a malfunction in the shift control system. (P. 245, 597)

● There is a malfunction in the immobilizer system. (P. 94)

● There is a malfunction in the smart key system. (P. 635)

● The 12-volt battery is discharged. (P. 638)

Situations when it is necessary to contact dealers before towing

The following may indicate a problem with your hybrid transmission.

Contact your Toyota dealer or commercial towing service before tow-

ing.

● The hybrid system warning message is displayed and the vehicle

does not move.

● The vehicle makes an abnormal sound.

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7-2. Steps to take in an emergency

Towing with a sling-type truck

Do not tow with a sling-type truck

to prevent body damage.

Towing with a wheel-lift type truck

 From the front (2WD models)

 From the front (AWD models)

Release the parking brake.

Use a towing dolly under the rear

wheels.

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 From the rear

Use a towing dolly under the front

wheels.

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Using a flatbed truck

7-2. Steps to take in an emergency

If your vehicle is transported by a

flatbed truck, it should be tied

down at the locations shown in the

illustration.

Front

If you use chains or cables to tie

down your vehicle, the angles

shaded in black must be 45.

Do not overly tighten the tie

downs or the vehicle may be dam-

aged.

Emergency towing

If a tow truck is not available in an emergency, your vehicle may be

temporarily towed using cables or chains secured to the emergency

towing eyelets. This should only be attempted on hard surfaced roads

for a short distance at under 18 mph (30 km/h).

A driver must be in the vehicle to steer and operate the brakes. The

vehicle’s wheels, drive train, axles, steering and brakes must be in

good condition.

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7-2. Steps to take in an emergency

Emergency towing procedure

1

Take out the towing eyelet. (P. 601, 620)

2

3

4

Remove the eyelet cover using

a flathead screwdriver.

To protect the bodywork, place a

rag between the screwdriver and

the vehicle body as shown in the

illustration.

Insert the towing eyelet into the

hole and tighten partially by

hand.

Tighten down the towing eyelet

securely using a wheel nut

wrench or hard metal bar.

When tightening with a wheel nut

wrench or hard metal bar, make

sure not to damage the vehicle

body.

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5

6

Securely attach cables or chains to the towing eyelet.

Take care not to damage the vehicle body.

Enter the vehicle being towed and start the hybrid system.

If the hybrid system does not start, turn the power switch to ON mode.

Turn off the Parking Support Brake function. (if equipped): P. 363

Shift the shift position to N* and release the parking brake.

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*: If the shift position cannot be changed or the current shift position

can not be confirmed, contact your Toyota dealer or commercial tow-

ing service before towing.

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7-2. Steps to take in an emergency

■While towing

If the hybrid system is off, the power assist for the brakes and steering will not

function, making steering and braking more difficult.

■Wheel nut wrench

Wheel nut wrench is installed in luggage compartment. (P. 601, 620)

■Towing eyelet installation hole on the rear of the vehicle

The hole is equipped for fastening the

vehicle while shipping. Your vehicle can-

not tow another vehicle.

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7-2. Steps to take in an emergency

WARNING

Observe the following precautions.

Failure to do so may result in death or serious injury.

■When towing the vehicle

 2WD models

Be sure to transport the vehicle with the

front wheels raised or with all four wheels

raised off the ground. If the vehicle is

towed with the front wheels contacting

the ground, the drivetrain and related

parts may be damaged or electricity gen-

erated by the operation of the motor may

cause a fire to occur depending on the

nature of the damage or malfunction.

 AWD models

Be sure to transport the vehicle with all

four wheels raised off the ground. If the

vehicle is towed with the tires contacting

the ground, the drivetrain or related parts

may be damaged, the vehicle may fly off

the truck, or electricity generated by the

operation of the motor may cause a fire

to occur depending on the nature of the

damage or malfunction.

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7-2. Steps to take in an emergency

WARNING

Observe the following precautions.

Failure to do so may result in death or serious injury.

■While towing

●When towing using cables or chains, avoid sudden starts, etc. which place

excessive stress on the towing eyelets, cables or chains. The towing eye-

lets, cables or chains may become damaged, broken debris may hit peo-

ple, and cause serious damage.

●Do not turn the power switch off.

This may lead to an accident as the front wheels will be locked by the

parking lock.

■Installing towing eyelets to the vehicle

●The towing eyelets are only for the vehicle equipped with them. Do not use

the towing eyelets for another vehicle, and do not use the towing eyelets

for this vehicle on another vehicle.

●Make sure that towing eyelets are installed securely.

If not securely installed, towing eyelets may come loose during towing.

NOTICE

■To prevent damage to the vehicle when towing using a wheel-lift type

truck

When raising the vehicle, ensure adequate ground clearance for towing at

the opposite end of the raised vehicle. Without adequate clearance, the

vehicle could be damaged while being towed.

■To prevent damage to the vehicle when towing with a sling-type truck

Do not tow with a sling-type truck, either from the front or rear.

■To prevent damage to the vehicle during emergency towing

Do not secure cables or chains to the suspension components.

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Steps to take in an emergency for Your Toyota Prius 4 Door Fourth Generation (2016-2022)

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