Get Customer information Guide for Vauxhall Astra 4 Door Eight Generation (2022-2026)

254

Customer information

REACH

Customer information

Declaration of conformity

Customer

Registration, Evaluation,

information

Authorisation and Restriction of

Chemicals (REACH) is a European

Union regulation adopted to improve

the protection of human health and

the environment from the risks that

can be posed by chemicals. Visit

for further information

and for access to the Article 33

communication.

Radio transmission systems

Customer information ................ 254

Declaration of conformity ......... 254

REACH .................................... 254

Software update ...................... 254

Registered trademarks ............ 256

Vehicle data recording and pri‐

vacy ........................................... 256

Emergency call data recording

and privacy ............................. 256

Event data recorders ............... 257

Radio Frequency Identification

(RFID) ..................................... 260

This vehicle has systems that

transmit and / or receive radio waves

subject to Directive 2014/53/EU and

The Radio Equipment Regulations

2017 by the United Kingdom. The

manufacturers of the systems declare

conformity with

Directive 2014/53/EU and

Software update

The Radio Equipment Regulations

2017. The full text of the EU

declaration of conformity and

information about operation

The Infotainment system can

download and install selected

software updates over a wireless

connection.

frequency with maximum power for

each system are available at the

following internet address:

Notice

The availability of these over-the-air

vehicle software updates varies by

vehicle and country. Find more

information on our website.

.

Importer is Vauxhall Motors Limited,

MP UK 1-101-135, Chalton House,

Luton Road, Chalton, Luton,

Bedfordshire, LU4 9TT, United

Kingdom.

Customer information

255

necessary for the compliance with a

legal obligation to which the

manufacturer is subject (e.g.

applicable product liability law,

emergency call regulation) or when

the processing is necessary in order

to protect the vital interests of the

respective vehicle users and

passengers.

The establishment of a secure radio

network connection and the related

remote updates are not affected by

privacy settings and will be performed

in principal after an initiation by the

vehicle user following a respective

notification.

The system is able to notify receipt of

an update as soon as it is connected

to an exterior Wi-Fi network or a

mobile network. Large updates are

downloaded only via the Wi-Fi

network.

The availability of an update is

notified on the Info Display at the end

of a trip with an option of immediate

installation or postponement of

installation.

The installation time is variable and

can take several minutes with a

maximum of about 30 minutes. A

notification will give an estimate of the

duration and a description of the

update.

Updates can be checked manually

via the Info Display. Follow the on-

screen prompts in the respective

menu.

Remote device management and

remote software and firmware

updates

As an integral part of the service

related to the performance of

subscribed connected service

contracts, necessary device

management and necessary

software and firmware updates

related to the software and firmware

for the named connected service will

be performed remotely, in particular

by using over-the-air technology.

Info Display 3 86.

Notice

Steps for downloading and installing

updates may vary by vehicle.

For this, a secure radio network

connection between the vehicle and

the device management server will be

established when ignition is switched

on and a mobile network is available.

Depending on the equipment of the

vehicle, connection configuration

must be set to Connected vehicle to

allow the establishment of the radio

network connection.

For safety reasons and because it

requires sustained attention by the

driver, the installation must be carried

out with the ignition on without

starting the engine. The installation

cannot be carried out in the following

cases:

●

engine running

emergency call in progress

insufficient vehicle battery

charge

Irrespective of a valid connected

service subscription, remote product

security or product safety related

device management and software

and firmware updates will be

●

charging the vehicle's high

voltage battery

performed when the processing is

256

Customer information

Notice

Velcro Companies

Vehicle data recording

and privacy

Emergency call data

recording and privacy

Velcro^®is a registered trademark of

Velcro Companies.

During the installation process, the

vehicle may not be operational.

If the update has failed, seek the

assistance of a workshop.

Verband der Automobilindustrie e.V.

AdBlue^®is a registered trademark of

the VDA.

Registered trademarks

Data processing

Apple Inc.

All processing of personal information

by the emergency call function

complies with the framework for

protection of personal information

established by regulation 2016/679

(GDPR) and directive 2002/58/EC of

the European Parliament and the

Council, and in particular, seeks to

protect the vital interests of the data

subject, in accordance with article

6.1, paragraph d) of regulation

2016/679.

Apple CarPlay™ is a trademark of

Apple Inc.

App Store^®and iTunes Store^®are

registered trademarks of Apple Inc.

iPhone^®, iPod^®, iPod touch^®, iPod

nano^®, iPad^®and Siri^®are registered

trademarks of Apple Inc.

Bluetooth SIG, Inc.

Bluetooth^®is a registered trademark

of Bluetooth SIG, Inc.

DivX, LLC

The processing of personal

DivX^®and DivX Certified^®are

registered trademarks of DivX, LLC.

information is strictly limited to the

requirements of the emergency call

function used with the European

emergency call number.

Google Inc.

Android™ and Google Play™ Store

are trademarks of Google Inc.

The emergency call function is only

able to collect and process the

following data relating to the vehicle:

chassis number, type (passenger

Customer information

257

vehicle or light commercial vehicle),

fuel type or power source, three most

recent locations and direction of

travel, number of passengers and a

timestamped log file recording

technical data related to the system's

operation.

The recipients of the processed data

are the emergency call handling

centres designated by the relevant

national authorities in the territory in

which they are located, enabling

priority routing and handling of calls to

the emergency number.

When an emergency call is triggered,

the data log is stored for no more than

13 hours.

For more information regarding our

contact details please take a look at

our Privacy & Cookies Policy on our

website.

Access to data

You have the right to access the data

and, if necessary, submit a request to

rectify, erase or restrict the

processing of any personal

information not processed in

accordance with the provisions of

Regulation 2016/679 (GDPR). Third

parties to which data has been

communicated shall be notified of any

rectification, erasure or restriction

carried out in accordance with the

aforementioned directive, unless

doing so would be impossible or

require a disproportionate effort.

Event data recorders

Electronic control units are installed in

your vehicle. Control units process

data which is received by vehicle

sensors, for example, or which they

generate themselves or exchange

amongst themselves. Some control

units are necessary for the safe

functioning of your vehicle, others

assist you while you drive (driver

assistance systems), while others

provide comfort or infotainment

functions.

Data storage

Data contained in the system's

memory is not accessible from

outside the system until a call is

made. The system is not traceable

and is not continuously monitored in

its normal operation mode.

The data in the system's internal

memory is automatically and

continuously erased. Only the

vehicle's three most recent locations,

necessary for the normal functioning

of the system, are stored.

The following contains general

You also have the right to lodge a

complaint with the relevant data

protection authority.

information about data processing in

the vehicle. You will find additional

information as to which specific data

is uploaded, stored and passed on to

third parties and for what purpose in

your vehicle under the key word Data

Protection closely linked to the

If you want to claim your above-

mentioned rights please contact us

per email at

.

references for the affected functional

258

Customer information

characteristics in the relevant owner's

manual or in the general terms of

sale. These are also available online.

Depending on technical equipment

levels, the data stored is as follows:

breakdown services) can read the

data from the vehicle. The same

applies to warranty work and quality

assurance measures.

Data is generally read via the OBD

(On-Board Diagnostics) port

●

system component operating

states (e.g. fill level, tyre

pressure, battery status)

faults and defects in important

system components (e.g. lights,

brakes)

system reactions in special

driving situations (e.g. triggering

of an airbag, actuation of the

stability control systems)

Operating data in the vehicle

Control units process data for

operation of the vehicle.

prescribed by law in the vehicle. The

operating data read documents the

technical condition of the vehicle or

individual components and assists

with fault diagnosis, compliance with

warranty obligations and quality

improvement. This data, in particular

information on component stress,

technical events, operator errors and

other faults, is transmitted to the

manufacturer where appropriate,

together with the vehicle identification

number. The manufacturer is also

subject to product liability. The

manufacturer potentially also uses

operating data from vehicles for

product recalls. This data can also be

used to check customer warranty and

guarantee claims.

Fault memories in the vehicle can be

reset by a service company when

carrying out servicing or repairs or at

your request.

This data includes, for example:

●

vehicle status information (e.g.

speed, movement delay, lateral

acceleration, wheel rotation rate,

"seat belts fastened" display)

●

information on events damaging

●

ambient conditions (e.g.

temperature, rain sensor,

distance sensor)

the vehicle

for electric vehicles the amount of

charge in the high-voltage

battery, estimated range

As a rule such data is transient and is

not stored for longer than an

operational cycle, and only processed

on board the vehicle itself. Often

control units include data storage

(including the vehicle key). This is

used to allow information to be

documented temporarily or

permanently on vehicle condition,

component stress, maintenance

requirements and technical events

and errors.

In special cases (e.g. if the vehicle

has detected a malfunction), it may be

necessary to save data that would

otherwise just be volatile.

When you use services (e.g. repairs,

maintenance), the operating data

saved can be read together with the

vehicle identification number and

used where necessary. Staff working

for the service network (e.g. garages,

manufacturers) or third parties (e.g.

Customer information

259

●

input destinations

data on the use of online services

this includes data such as position

data, day / night mode and other

general vehicle information. For more

information, please see the operating

instructions for the vehicle /

Comfort and infotainment

functions

Comfort settings and custom settings

can be stored in the vehicle and

changed or reset at any time.

This data for comfort and

infotainment functions can be stored

locally in the vehicle or be kept on a

device that you have connected to the

vehicle (e.g. a smartphone, USB stick

or MP3 player). Data that you have

input yourself can be deleted at any

time.

infotainment system.

Depending on the equipment level in

question, these include

Integration allows selected

smartphone apps to be used, such as

navigation or music playback. No

further integration is possible

●

seat and steering wheel position

settings

chassis and air conditioning

settings

custom settings such as interior

lighting

between smartphone and vehicle, in

particular active access to vehicle

data. The nature of further data

processing is determined by the

provider of the app used. Whether

you can define settings, and if so

which ones, is dependent on the app

in question and your smartphone's

operating system.

This data can only be transmitted out

of the vehicle at your request,

particularly when using online

services in accordance with the

settings selected by you.

You can input your own data in the

infotainment functions for your

vehicle as part of the selected

features.

Depending on the equipment level in

question, these include

Smartphone integration, e.g.

Android Auto or Apple CarPlay

If your vehicle is equipped

accordingly, you can connect your

smartphone or another mobile device

to the vehicle so that you can control

it via the controls integrated in the

vehicle. The smartphone image and

sound can be output via the

multimedia system in this case. At the

same time, specific information is

transmitted to your smartphone.

Depending on the type of integration,

●

multimedia data such as music,

videos or photos for playback in

an integrated multimedia system

address book data for use with an

integrated hands-free system or

an integrated navigation system

260

Customer information

processing and use of personal data

for the purposes of preparation of

services take place solely on the

basis of legal permission, e.g. in the

case of a legally prescribed

Therefore, please note the nature,

scope and purpose of the collection

and use of personal data within the

scope of third party services provided

by the service provider in question.

Online services

If your vehicle has a radio network

connection, this allows data to be

exchanged between your vehicle and

other systems. The radio network

connection is made possible by

means of a transmitter device in your

vehicle or a mobile device provided

by you (e.g. a smartphone). Online

functions can be used via this radio

network connection. These include

online services and applications /

apps provided to you by the

emergency communication system or

a contractual agreement, or by virtue

of consent.

Radio Frequency

Identification (RFID)

You can activate or deactivate the

services and functions (which are

subject to charges to some extent)

and, in some cases, the vehicle's

entire radio network connection. This

does not include statutory functions

and services such as an emergency

communication system.

RFID technology is used in some

vehicles for functions such as tyre

pressure monitoring and immobiliser.

It is also used in connection with

conveniences such as radio remote

controls for door locking / unlocking

and starting. RFID technology in

Vauxhall vehicles does not use or

record personal information or link

with any other Vauxhall system

containing personal information.

manufacturer or other providers.

Proprietary services

In the case of the manufacturer's

online services, the relevant functions

are described by the manufacturer in

an appropriate location (e.g. Owner's

Manual, the manufacturer's website)

and the associated data protection

information is provided. Personal

data may be used to provide online

services. Data exchange for this

purpose takes place via a protected

connection, e.g. using the

Third party services

If you make use of online services

from other providers (third parties),

these services are subject to the

liability and data protection and usage

conditions of the provider in question.

The manufacturer frequently has no

influence over the content exchanged

in this regard.

manufacturer's IT systems provided

for the purpose. Collection,

Customer information for Your Vauxhall Astra 4 Door Eight Generation (2022-2026)

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